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"Having the water bottle fill up station on each floor and the coffee machine in the lobby was wonderful."

"Very convenient to everything in downtown Philly. Walkable to the subway and all the historic sites. Everyone was very friendly "

"Though we would like the ADA accessible double queen to be a bit larger to accommodate a wheel chair, we appreciated the shower/bath handles, low heights for hangers, and close vicinity to the elevator. There are also lots of power outlets for your devices! From Front desk to room service, to security, every staff member we encountered was always kind, above and beyond friendly, and helpful."

"Would have been nice if the front desk explained about parking and had maps and guide books available without having to ask."

"No hot breakfast the first morning and the other mornings were all the same items. More variety would have been nice"

"Didn't like that I had to pay for parking when it's their parking lot. It doesn't say that when I made the reservation."

"Miguel in the breakfast room is fantastic!!! Staff at reception was very nice and efficient. The barman needs to go back to charm school for a refresher. Seems like he hates his job and barely tolerates his customers. $72 a night for parking is just too much and taints the entire experience. This is the second time I've stayed there and that fee was much less 6 months ago. Sorry but this will be the last time I stay in the Softiel because of this. Philly has many great hotels."

"No breakfast"

"Great staff and location "