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Reviews of Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel


Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 391 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Great breakfast, but dinner options lacked vegetables or salads with the main courses. Our room was too hot even with air con but maybe that was because the weather was unseasonably hot for April. Apart from those issues, everything else was great.
Stayed 3 nights in Apr 2024
Response from Janina F. Rooms Operations Manager on 10 Apr 2024
Dear Alison,We are delighted to hear that you appreciated the friendliness of our staff and enjoyed our breakfast. Your comfort and satisfaction are our utmost priority, and we apologize if any aspect of your stay didn't meet expectations. Thank you for sharing your feedback regarding the dinner options and room temperature. Such comments are extremely valuable to us, as they allow us to continuously improve our services. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,

10/10 Excellent

Rae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, front desk and breakfast were fabulous! They noticed my wife had a cane to walk and they put us in a handicapped room l. Brilliant
Stayed 3 nights in Mar 2024
Response from Anika W. - Front Office Agent on 31 Mar 2024
Dear Rae,thank you so much for taking time to share your experience following your stay at Holiday Inn Express BERLIN - ALEXANDERPLATZ. It is heart-warming to read that you enjoyed your stay so much.It would be a pleasure to welcome you again and sending warm wishes from the entire team.Sincerely, Anika W. - Front Office Agent

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a good place overall, however, the beds were very, very uncomfortable. We were not able to get a good night's rest and remained sick for the rest of our trip.
Stayed 4 nights in Mar 2024
Response from Anika W. - Front Office Agent on 29 Mar 2024
Dear Yvonne,thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With best regards,Anika W. - Front Office Agent

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024
Response from Janina F. – Rooms Operations Manager on 28 Mar 2024
Dear Charles,Thank you very much for your positive review. We are delighted you enjoyed your stay with us and that you experienced our hotel to the fullest. We are proud to know we remained in your positive memories and it would be a pleasure to welcome you back soon again. We wish you happy easter! Best regards,

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position a few minutes from Alexanderplatz and across from the underground but lovely, quiet and very comfortable. Definitely recommended - as is Berlin. We had four nights at the hotel and will use again later in the year. Flew from Bristol.
Stayed 4 nights in Mar 2024
Response from Janina F. Rooms Operations Manager on 25 Mar 2024
Dear Andy,Thank you very much for sharing your positive feedback. It's truly delightful to know that you found our location excellent and our hotel comfortable. We're thrilled that you're recommending us and even planning to come back later in the year.We look forward to welcoming you again at Hotel Holiday Inn Express Berlin Alexanderplatz. Safe travels until then.We wish you happy easter.Best regards,

10/10 Excellent

Jess Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for tourists
Stayed 3 nights in Mar 2024
Response from Anika W. - Front Office Agent on 18 Mar 2024
Dear Jess Ruth,we would like to thank you for the time you took in sharing your comments surrounding your experience at our property. We are pleased to hear that you were satisfied with your stay in our hotel. It's something our staff takes great pride in, so we value your feedback. Wehope you will visit us again.Sincerely,Anika W. – Front Office Agent

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast was a bit of a bun fight to get a table but manageable. Place ewas clean, beds comfy, lovely place to stay will def return!
Stayed 3 nights in Mar 2024
Response from Anika W. - Front Office Agent on 10 Mar 2024
Dear Judy, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Anika W. - Front Office Agent

10/10 Excellent

Noel Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U bahn practically outside the door but a walk to Alexanderplatz was 10 mins at the most through the Rathaus Passage which we only discovered after 3 days! Hotel clean friendly and provided a great breakfast. We couldn't have wished for a better base on our first ever visit to this amazing city
Stayed 4 nights in Mar 2024
Response from Anika W. - Front Office Agent on 10 Mar 2024
Dear Noel Edward,thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Anika W. - Front Office Agent

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location very close to a U-Bahn station. Staff were really helpful, room was very modern and clean. Area was pretty quiet and the breakfast was lovely. Would definitely recommend. Good value for money.
Stayed 4 nights in Feb 2024
Response from Janina F. Rooms Operations Manager on 23 Feb 2024
Dear Nicola,Your kind words about your recent stay at the Holiday Inn Express Berlin Alexanderplatz are greatly appreciated. We're thrilled to hear that our location close to the U-Bahn station was convenient for you and that you found our staff to be helpful.We take pride in providing modern, clean rooms and it's wonderful to hear that you appreciated this during your stay. We're pleased to know that our quiet area and the quality of our breakfast contributed to your positive experience. Speaking of breakfast, we are pleased to let you know that it is a standard continental breakfast we provide free of charge to all our guests to kick start their day. It's served buffet style daily with a variety of high-quality, and even vegan and gluten-free options. We aim to cater to all tastes, so it's lovely to hear you enjoyed it.Thank you once again for your recommendation and for recognising the value we strive to offer. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for exploring Berlin
No faults with this hotel. Great location - walking distance to Alexanderplatz and close to a few different U and S train lines. Same continental breakfast each day, but it was totally fine for what we wanted
Stayed 4 nights in Dec 2023
Response from Janina F. Rooms Operations Manager on 2 Jan 2024
Dear Jack,It's delightful to read your positive sentiments about your stay at Hotel Holiday Inn Express Berlin Alexanderplatz. We are glad to hear that our location was convenient for your exploration of Berlin, being close to Alexanderplatz and several U and S train lines.We appreciate your feedback on our breakfast service. As you have rightly pointed out, we serve a standard continental breakfast daily. This is a complimentary service we provide to ensure all our guests kickstart their day on a positive note.We hope to have the pleasure of welcoming you back in the future.Kind regards,

6/10 Okay

Bruno

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Terrible beds
Stayed 4 nights in Dec 2023

6/10 Okay

Morgan

Travelled with partner
Disliked: Cleanliness
Our overall stay was alright, the only thing wrong was when we first arrived to our room, the bed sheets weren't clean, and when we got house keeping to change the bedding eventually they were rude and very unpleasant to be around, they changed the duvet sheet twice as they themselves weren't even happy with the condition on the sheet they had just fitted. That was the only thing wrong with our stay pleasant otherwise
Stayed 7 nights in Dec 2023
Response from Janina F. Rooms Operations Manager on 22 Dec 2023
Dear Morgan,Your comments regarding your recent stay at our Holiday Inn Express Berlin Alexanderplatz have been received with attention. It's pleasing to know that your overall visit was enjoyable, however, I deeply regret to hear about the issue you experienced with the housekeeping service.The comfort and satisfaction of our guests is our prime concern, and it's unfortunate that we didn't meet your expectations in this instance. Our team is trained to maintain the highest standards of cleanliness and hospitality, and it's disheartening to hear that you faced such an issue. Your feedback is an opportunity for us to introspect and take necessary measures to improve our service. We hope you would give us another chance to serve you better and offer you an impeccable stay that we promise to our guests.Best Regards,

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, excellent breakfast, very clean
Stayed 4 nights in Dec 2023
Response from Anika W. - Front Office Agent on 17 Dec 2023
Dear Jackie,we would like to thank you for the time you took in sharing your comments surrounding your experience at our property. We are happy to know that you had a wonderful stay with us. We are at your service – your comfort is our priority. We all look forward to welcoming you back again in the future.With best regards,Anika W. Front Office Agent

10/10 Excellent

Marie

Stayed 3 nights in Nov 2023

8/10 Good

Rony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and great service.
Stayed 1 night in Nov 2023
Response from Janina F. - Front Office Manager on 24 Nov 2023
Dear Rony,Thank you for taking time to post a review. We are more than happy to know that you mesmerized by the beauty of our hotel. It means a lot to our team when guests make the effort to share their satisfaction – we really thank you for that but most importantly you had a wonderful stay with us. We are looking forward to welcoming you back soon. Best regards

4/10 Poor

RICARDO

Business traveller
Disliked: Staff & service
rude staff and terrible services
Stayed 5 nights in Nov 2023
Response from Janina F. Rooms Operations Manager on 21 Nov 2023
Dear Ricardo,I am deeply sorry to read about the experience you've relayed. It's disappointing to hear that our staff's behavior and services did not meet your expectations. Please accept our sincere apologies.We believe in offering our guests a welcoming environment coupled with high standards of service. It's unfortunate that this wasn't your experience. We hope to have another opportunity to demonstrate the true quality of our hospitality.Best Regards,

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Nice hotel for a good price, kind staff. The breakfast and coffee were awesome! Close to a subway stop, easy to reach all parts of the city.
Stayed 3 nights in Nov 2023
Response from Janina F. Rooms Operations Manager on 16 Nov 2023
Dear Gabriella,It brings us immense pleasure to learn that you found our hotel to your liking, especially noting our strategic location and the quality of our breakfast. Our team is always committed to providing the best services to ensure a memorable stay for our guests.We are particularly pleased that you appreciated the friendliness of our staff. They are indeed our greatest asset, always striving to exceed guest expectations.Once again, thank you for your kind words. We look forward to welcoming you back to the Holiday Inn Express Berlin Alexanderplatz in the near future.Best regards,

10/10 Excellent

Julio, Jr.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 2 nights in Nov 2023

10/10 Excellent

monica

Stayed 3 nights in Oct 2023

10/10 Excellent

Viv

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in every way with excellent staff, food and facilities.
Stayed 4 nights in Oct 2023
Response from Janina F. – Front Office Manager on 23 Oct 2023
Dear Viv,Thank you very much for your positive review. We are delighted you enjoyed your stay with us and that you experienced our hotel to the fullest. We are proud to know we remained in your positive memories and it would be a pleasure to welcome you back soon again. Best regards,

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

8/10 Good

Danubio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness and proximity to public transit was great. Weekends breakfast was a mess with not enough tables for everyone, some guests taking more seats than needed to place their belongings while people were waiting for a place to seat
Stayed 5 nights in Aug 2023
Response from Janina F. – Front Office Manager on 19 Sept 2023
Dear Danubio,Thank you for choosing Holiday Inn Express Berlin Alexanderplatz and for your time posting feedback about your experience. It is our pleasure to know that you had a very nice holiday with us. On the other hand, we are sorry to note that you were kind of disappointed with the organisation in our breakfast area. Rest assured that we have taken note, appreciate your comments and will look into this matter. Your feedback is valuable to us and we are already looking forward to welcoming you back at Holiday Inn Express Berlin Alexanderplatz. Best regards,

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the room was very comfortable.
Stayed 4 nights in Sep 2023
Response from Janina F. – Front Office Manager on 18 Sept 2023
Dear Carla,Thank you very much for your positive review. We are delighted you enjoyed your stay with us and that you experienced our hotel to the fullest. We are proud to know we remained in your positive memories and it would be a pleasure to welcome you back soon again. Best regards,

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Tae -Sung, Redondo Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice but room too small. Put our luggage on the floor and used as closets.
Stayed 2 nights in Sep 2023
Response from Anika W. - Front Office Agent on 9 Sept 2023
Hello Tae -Sung,thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. With best regards,Anika W.Front Office Agent

2/10 Terrible

Maryam

Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Just round the corner from U.Bahn station which was quiet & worked efficiently. Also easy to walk to all the attractions in Mitte. Hotel was very clean and the staff on the desk were very helpful. We had a 6th floor room with views of the Fernsehturm. The room itself was clean and comfortable. Breakfast was lovely a good variety of bread, pastries, cheese, cold meat, cereal & scrambled/boiled eggs. Bar snacks available after 6pm. The hotel has a good sustainable policy where you can put a green hanger on the door to say you dont need the room cleaning/towels changing. We had this on our door & it was disappointing that this was ignored by the hitel staff. Other than that I'd highly recommend.
Stayed 2 nights in Aug 2023
Response from Janina F. Front Office Manager on 14 Aug 2023
Dear Caroline,Thank you for choosing Holiday Inn Express Berlin Alexanderplatz and for your time posting feedback about your experience. It is our pleasure to know that you had a very nice holiday with us. We are grateful that you have noticed the warm welcome of our team. It is great to know that they did a good job. On the other hand, we are sorry to note that you were kind of disappointed with our housekeeping staff regarding the green engage doorhanger. We have taken note, appreciate your comments and will look into this matter. Rest assured that we will continue to give our best level to achieve and exceed your expectations. We hope you will visit us again. Best regards,

8/10 Good

Daria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carina L. on 7 Aug 2023
Good morning Daria,thank you so much for the positive rating of your past stay with us.We hope that you will give us the chance to accommodate you soon again.Have a great start into the new week!Best regardsCarina L.Front Office Agent

10/10 Excellent

Arek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carina L. on 4 Aug 2023
Hello Arek,thank you so much for taking the time to rate your past stay with us. We are happy that you are satisfied with your stay and it would be great to welcome you soon again!With best regardsCarina L.Front Office Agent

10/10 Excellent

Cecilia

Travelled with family
Liked: Amenities, property conditions & facilities
I like the surrounding area, close to public transport, stores and some of the landmarks
Stayed 2 nights in Jul 2023
Response from Anika W. - Front Office Agent on 27 Jul 2023
Dear Cecilia,we would like to thank you for the time you took in sharing your comments surrounding your experience at our property. We are happy to know that you had a nice stay with us. We are at your service – your comfort is our priority. We all look forward to welcoming you back again in the future. With best regards, Anika W. - Front Office Agent

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Stayed 3 nights in Jun 2023

8/10 Good

Vincent

Great staff and breakfast and location. Room AC was not cool enough and not controllable. Rooms w/o much space for clothes
Stayed 4 nights in Jun 2023
Response from Anika W. on 4 Jul 2023
Dear Vincent,thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.With best regards,Anika W. - Front Office Agent

10/10 Excellent

Hollis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Giving directions and where to catch underground. Breakfast was good and the bar service was good
Stayed 3 nights in Jun 2023
Response from Anika W. on 4 Jul 2023
Dear Hollis,we would like to thank you for the time you took in sharing your comments surrounding your experience at our property. We are happy to know that you had a nice stay with us. We are at your service – your comfort is our priority. We all look forward to welcoming you back again in the future.Sincerely, Anika W. - Front Office Agent

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for sightseeing and shopping
Stayed 2 nights in Jun 2023
Response from Janina F. - Front Office Manager on 12 Jun 2023
Dear Terry,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location next to the river. Close to Alexanderplatz. Staff were very friendly and helpful.
Stayed 5 nights in May 2023
Response from Janina F. - Front Office Manager on 5 Jun 2023
Dear Kimberly,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 3 nights on a city break to Berlin; staff were very pleasant and helpful. The location of the hotel is very close to Alexanderplatz so easy access to the S-Bahn and a U-Bahn 20 seconds away. It’s also a 15 minute walk to Museum Island which was the key reason I booked this hotel. We were able to keep our room longer due to a later flight and also could leave our bags at reception after leaving the room. Breakfast was included however not the greatest selection - still better to have something than nothing though! Our room was cleaned every day we were there however there wasn’t much storage for clothes or a fridge. The TV also had no access to Netflix, YouTube, etc and was almost all German channels so if you’re wanting somewhere with a smart tv - this place might not be the best. Overall I was happy with the stay for ease of location and price and I would stay here again.
Stayed 3 nights in May 2023
Response from Anika W. on 24 May 2023
Dear Guest,thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ.We are very happy to read that you would stay with us again.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.With best regards,Anika W. - Front Office Agent

2/10 Terrible

Rock

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2023

10/10 Excellent

TAMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean, comfortable bed and staff were nice and helpful we arrived 2 hours early and they had a room ready for us only a short walk to transport and shops
Stayed 1 night in Apr 2023
Response from Carina L. on 15 Apr 2023
Dear Cindy,thank you so much for the lovely review regarding your stay in our hotel.It makes us happy to hear that you felt so comfortable and it would be a pleasure for us to welcome you soon again here.Have a nice weekend.Best regardsCarina L.Front Office Agent

10/10 Excellent

Melvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, precio y desayuno
Response from Carina L. on 22 Apr 2023
Hola Melvin,muchas gracias por tu gran comentario. La satisfacción de nuestros huéspedes es lo más importante para nosotros. Por lo tanto, estamos muy contentos de saber que usted tenía un buen tiempo.Esperamos que vuelva a visitarnos pronto.Que tenga un buen fin de semana.Un cordial saludoCarina L.Front Office Agent

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Carina L. on 31 Mar 2023
Hello Gary,thank you so much for the great rating of your stay in our hotel. We hope that you give us the chance to welcome you soon again in the future.Have a nice weekend.Best regardsCarina L.Front Office Agent

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect property for our short stay needs.
Stayed 3 nights in Mar 2023
Response from Carina L. on 22 Apr 2023
Hello John,thank you so much for your kind feedback.We are happy to hear that you enjoyed your stay with us.Have a nice weekend.Best regardsCarina L.Front Office Agent

6/10 Okay

Verified traveller

Business traveller
Close to Alexanderplatz
Problem with parking, I tried to reserve a spase but hotel said that it is not possible. I had to search parking aroud the hotel, there were many restriction and problems with parking. Brekfast - totaly overcrowded, small restaurant, there were no place for too much rooms, quees for coffee, and for everything, in the room- dirty carpet, same on the coridors outside, generally good for tourists not for bussines.Next time I will choose other hotel.
Stayed 1 night in Mar 2023
Response from Carina L. on 18 Mar 2023
Hello,thank you very much for the detailed review regarding your stay in our hotel Holiday Inn Express Berlin Alexanderplatz.We are sorry for the inconveniences you experienced during your stay with us.Our garage is very small that's why we do not reserve the spots in advance. But if our garage is full we are always recommending our guests the parking of the shopping center Rathaus Passagen which is only a 7 minutes walk away from the hotel and costs 12 per day. Unfortunately when our hotel is fully booked the restaurant for breakfast is very crowded at certain times, thats why we have a sign in our elevators advising our guests which time is best for breakfast to avoid waiting.Thank you for your stay and have a nice weekend. Best regardsCarina L.Front Office Agent

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Charalampos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for exploring the centre of Berlin with an underground station right next to it, easy access to the airport, very clean hotel and room and good breakfast
Stayed 3 nights in Feb 2023
Response from Anika W. - Front Office Agent on 25 Feb 2023
Dear Charalampos,thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Anika Walther Front Office Agent

10/10 Excellent

Lyu

Travelled with group
Liked: Cleanliness, staff & service
I like here
Stayed 4 nights in Feb 2023
Response from Janina F. - Front Office Manager on 20 Feb 2023
Dear Lyu,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,