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Reviews of RACV Royal Pines Resort Gold Coast

5 out of 5
RACV Royal Pines Resort Gold Coast
Ross Street, Benowa, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 855 out of 1167 reviews" "
Rating 8 - Good. 232 out of 1167 reviews" "
Rating 6 - Okay. 49 out of 1167 reviews" "
Rating 4 - Poor. 22 out of 1167 reviews" "
Rating 2 - Terrible. 9 out of 1167 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family and clean
Stayed 2 nights in Apr 2024
Response from Team RPR on 14 Apr 2024
Thank you for your review. Warm Regards

10/10 Excellent

Guang, Killarney Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Team RPR on 14 Apr 2024
Thank you for your review. Warm Regards

10/10 Excellent

Shanenne

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team RPR on 14 Apr 2024
Thank you for your review. Warm Regards

10/10 Excellent

Liat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Mar 2024
Response from DM on 5 Apr 2024
Thank you for your valuable feedback.

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Kids loved the pool but is quite cold when it's windy. Good area, quiet and easy to access. Room was nice and clean. We would stay again.
Stayed 3 nights in Mar 2024
Response from Team RPR on 4 Apr 2024
Thank you for your review. Warm Regards

8/10 Good

Roya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect for golfers and families
Stayed 3 nights in Mar 2024
Response from Team RPR on 3 Apr 2024
Thank you for your review. Warm Regards

10/10 Excellent

Sima

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled for Easter Holiday Loved it
Stayed 3 nights in Mar 2024
Response from Team RPR on 3 Apr 2024
Thank you for your review. We hope you enjoyed your Easter break with us and look forward to welcoming you back again. Warm Regards

6/10 Okay

Rupna

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed here last year with our little one who loves the children's pool and was extremely to return again. Unfortunately this time we got a different room and the bathroom was dated and in need of work.The pool area, golf course and surroundings are pleasant. Also close to Coles which is handy.
Stayed 1 night in Mar 2024
Response from Team RPR on 3 Apr 2024
Thank you for taking the time to leave a review. Thank you for your continued support and for choosing to come back and visit us again. We hope you had an enjoyable stay. Warm Regards

10/10 Excellent

Damun

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Team RPR on 3 Apr 2024
Thank you for your review. Warm Regards

10/10 Excellent

mehul, charlestown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms, lots of options for kids- pool, waterpark, games room , Easter bunny ! Beautiful location too . Love the breakfast !
Stayed 3 nights in Mar 2024
Response from DM on 1 Apr 2024
Dear Mehul Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 Excellent

Rajni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay during the Easter weekend. My 4 year old had a blast in the pool area, the food was great except the breakfast buffet could be a bit better but no complaints. Like maybe a live omlette station as I found the scrambled eggs too soft for my liking. All in all 5 star rating from me and definitely will come back. The Easter egg hunt and free arcade games were icing on the cake.
Stayed 2 nights in Mar 2024
Response from DM on 31 Mar 2024
Dear Ranji Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. Happy Easter! We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 Excellent

leidy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutedly lover our stay here! Room was beautiful and spacious. We had an amazing view and the facilities were great. Would definitely come back in the future!
Stayed 1 night in Mar 2024
Response from DM on 31 Mar 2024
Dear LeidyThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DM on 31 Mar 2024
Thank you for your review. Kind Regards RACV Royal Pines

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our rooms very comfortable and enjoyed 4 dining venues. We highly recommend Royal Pines resort.
Stayed 2 nights in Mar 2024
Response from DM on 27 Mar 2024
Dear AlisonThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property. I live on the Gold Coast and have never stayed here before now. It doesn’t look that flash from the outside but inside is lovely. Modern, fresh, clean rooms. Wide open spaces. I highly recommend! I will def stay here again as opposed to overpriced room elsewhere on the Gold Coast. Loads of parking spaces too.
Stayed 1 night in Mar 2024
Response from The Team RACV Royal Pines Resort on 13 Mar 2024
Dear Sally, Thank you so much for your recent review of our resort, we are delighted to hear you thoroughly enjoyed your experience.We strive to impress on all levels here at RACV Royal Pines Resort with a team willing to go above and beyond to create memorable stays for all our guests. We look forward to welcoming you back in the future. Warm Regards,The Team @ RACV Royal Pines Resort

10/10 Excellent

Taj, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly 10/10, cant complain. It was lovely.
Stayed 1 night in Mar 2024
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Taj, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The team RACV Royal Pines Resort on 10 Mar 2024
Dear Nelson, Thanks so much for your feedback from your recent stay at RACV Royal Pines Resort. It’s great to hear you enjoyed your stay and the experience. It is feedback like yours that makes us proud on what our property can achieve and deliver to our amazing guests. We look forward to welcoming you back in the future. Warm Regards,The team @ RACV Royal Pines Resort

8/10 Good

Kafer,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RACV Royal Pines on 30 Mar 2024
Thank you for your feedback.Kind Regards

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely property, but some things need updating. No usb charging in the room, don’t feel you shouldnt need a power plug in this day & age. the elevator from the Carpark isn’t working ( long term ) so you need to get the golf buggy ride up to reception or climb 4 flights of stairs. Great location & amazing views from the room & Staff were friendly & helpful. Would I return? No
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear Carol, Thank you for choosing to stay with us and for taking the time to leave a review of the property. Unfortunately, we are waiting on a replacement part for that lift which is taking longer than expected to arrive. In the meantime, we are trying our best to manage that situation and assist our guest via the golf buggies. Whilst we respect your decision not to return, we hope you enjoyed your time with us. Warm Regards

10/10 Excellent

Stuart, MacKay Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Thank you for your review. Warm Regards

10/10 Excellent

David, Southport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you an away from everything staying here, even though it’s only 15 mins from home. This is our second weekend stay here and will definitely do it again. So much for the kids to do.
Stayed 1 night in Mar 2024
Response from Team RPR on 10 Mar 2024
Dear David, Thank you for choosing to stay with us and for taking the time to leave a positive review. It is always pleasing to receive such positive feedback, especially when it is from repeat guest. Thank you for your continued support, we look forward to welcoming you back again for another enjoyable stay with the family. Warm Regards

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this accommodation
Stayed 1 night in Feb 2024
Response from DM on 25 Feb 2024
Dear Adrian Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Feb 2024
Response from DM on 25 Feb 2024
Dear Michael Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff nothing was a problem
Stayed 2 nights in Feb 2024
Response from Team RPR on 23 Feb 2024
Thank you for staying with us and for taking the time to leave a review. We hope to welcome you back in the near future. Warm Regards

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Feb 2024
Response from DM on 15 Feb 2024
Dear Renee Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Perry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids! Arcade machines was free and pool area was excellent. Adults got to chill by the pool and lounge.
Stayed 1 night in Feb 2024
Response from DM on 11 Feb 2024
Dear Perry Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Samyuktha, Maidstone

Stayed 4 nights in Feb 2024
Response from DM on 21 Mar 2024
Dear Samyuktha Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks great after the refurbishment. Food options for room service were fine. Only down side is the lady taking reservations that sounds like she’s in a terrible mood. I spoke to two different ladies. One was extremely professional and the other sounded like she just got out of bed and you were bothering her. I extended my stay many times, but left the property due chatting to this unpleasant lady and felt like I was continuing to bother her by extending.
Stayed 2 nights in Jan 2024
Response from Team RPR on 7 Feb 2024
Hello DerekWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us

10/10 Excellent

Rajnish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs to improve ;)
Stayed 4 nights in Feb 2024
Response from DM on 5 Feb 2024
Dear RajnishThanks so much for your rating of our property. We will ensure your feedback is communicated. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Xiang

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Feb 2024
Response from Team RPR on 5 Feb 2024
Hello XiangThank you

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, lovely restaurants and views
Stayed 2 nights in Feb 2024
Response from Team RPR on 5 Feb 2024
Hello KarinThank you for your response

8/10 Good

Timothy

Stayed 1 night in Feb 2024
Response from DM on 21 Mar 2024
Dear Timothy Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, quick room service and clean updated room.
Stayed 1 night in Feb 2024
Response from Team RPR on 3 Feb 2024
Thank you for the review Kate. We look forward to welcoming you back in the future. Warm Regards

8/10 Good

Zeljka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RACV was great overall. The beds were very comfortable, the amenities were great especially for kids. The breakfast buffet was average.
Stayed 5 nights in Jan 2024
Response from Team RPR on 30 Jan 2024
Thank you for the review. Warm Regards

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing .
Stayed 1 night in Jan 2024
Response from Team RPR on 30 Jan 2024
Thank you for the review. Warm Regards

2/10 Terrible

WEILUN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel with bunch of broken amenities. Bugs everywhere in the room.
Stayed 1 night in Jan 2024
Response from Team RPR on 28 Jan 2024
Hello WeilunWe appreciate you letting us know about your experience and highlighting the areas of disappointment, we will be sure to pass on this feedback to the relevant departments to improve these areas.Again, thank you for your review & we welcome the opportunity to create a better experience for you the next time you choose to stay with us.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay, very peaceful and excellent customer service.
Stayed 1 night in Jan 2024
Response from DM on 27 Jan 2024
Dear Pauline Thanks for choosing to stay at RACV Royal Pines Its great to hear you had a fantastic time and enjoyed your experience while staying with us. We do look forward to seeing you again. Kind Regards RACV Royal Pines

10/10 Excellent

Yonosuke

Stayed 3 nights in Dec 2023
Response from DM on 21 Mar 2024
Dear Yonosuke Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, good spot away from the huddle and bustle of the GC. Some of the facilities are getting a little older but would recommend
Stayed 5 nights in Jan 2024
Response from DM on 22 Jan 2024
Dear Luke Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DM on 22 Jan 2024
Dear AndreThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 Good

Christyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DM on 20 Jan 2024
Dear ChristynThanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

10/10 Excellent

Ravi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team RPR on 19 Jan 2024
Thank you for your review.Warm Regards

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
We stay here a lot but was the first time in peak season and to be honest there was a lot of kids. If you’re looking for a peaceful resort this is the place but not in peak season.
Stayed 4 nights in Jan 2024
Response from Team RPR on 18 Jan 2024
Thank you for your review. Warm Regards

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team RPR on 19 Jan 2024
Thank you for your review.Warm Regards

10/10 Excellent

haibin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Team RPR on 16 Jan 2024
Thank you

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely luxurious. Bed was so comfortable, view was incredible, staff were professional and friendly. Everywhere was impeccably clean, fantastic facilities. Will stay again if doing events at this location!
Stayed 1 night in Jan 2024
Response from team RPR on 16 Jan 2024
Hello BrookeThanks for the amazing feedback! We hope to see you again soon!

10/10 Excellent

Om

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team RPR on 14 Jan 2024
Thank you for your review.Warm Regards

10/10 Excellent

Cherylyn

Stayed 1 night in Jan 2024
Response from Team RPR on 15 Jan 2024
Thank you for the great score

10/10 Excellent

Isadora

Stayed 1 night in Jan 2024
Response from DM on 14 Jan 2024
Dear Isadora Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DM on 12 Jan 2024
Dear Anonymous Thanks so much for your rating of our property. We hope to see you again soon Kind Regards RACV Royal Pines