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"we tried to get in touch with the owner, but it was not possible, in any way, he did not answer either the messages or the phone. I communicated this to VRBO, that I cannot get in touch with the owner, but I ran into a stupid robot, which did not solve my problem. When we arrived at the property, the host was totally surprised, she didn't know she had guests. We left and came back late at night, just to sleep, because we had no other solution. I want refund, but not from the owner, from vrbo,...