I had booked this hotel as it had a swimming pool, and gym, I come to Belfast for work every month and was trying to find the best hotel for my needs, so I was excited to try this out. The afternoon before my stay, I got a call from the hotel, saying they can't give me my room as they had issues. They said they would have move me to the Maldron. I asked why, they said they had a leak. I expressed my disappointment of not being able to try this hotel and use the facilities. They were very good to let me use the swimming pool, but I found out after that when you stay at the Maldron, you can anyway. I should have been told when I stayed at the Maldron last time. Anyway, I asked if I can view a room for future and they said that I could, but then I was messed around when I got there and I wasn't able to see a room, so not sure if I will stay there in the future.
I feel that they could have been more proactive and shown more concern for such inconvenience, I felt like I had to ask for things before they even offered it.