Indoor pool

Reviews of Kempinski Hotel Beijing Yansha Center

5 out of 5
Kempinski Hotel Beijing Yansha Center
50 Liangmaqiao Road, Chaoyang District, Beijing, Beijing

Reviews

8.4

Very good

Rating 10 - Excellent. 150 out of 306 reviews" "
Rating 8 - Good. 93 out of 306 reviews" "
Rating 6 - Okay. 38 out of 306 reviews" "
Rating 4 - Poor. 13 out of 306 reviews" "
Rating 2 - Terrible. 12 out of 306 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ai

Stayed 3 nights in Dec 2023
Response from Hotel Management Team on 28 Dec 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Haozhan

Stayed 5 nights in Dec 2023
Response from Hotel Management Team on 19 Dec 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

8/10 Good

Xiaoqing

Stayed 2 nights in Dec 2023
Response from Hotel Management Team on 19 Dec 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

4/10 Poor

Xiaoqing

Stayed 2 nights in Dec 2023
Response from Hotel Management Team on 14 Dec 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, itchy bedding
Overall a nice hotel with some nice amenities. However the bedding was not friendly to my skin, leaving me itchy and sore.
Stayed 3 nights in Dec 2023
Response from Hotel Management Team on 14 Dec 2023
Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. We shared your feedback regarding the bedding with our Director of Rooms. Immediate corrective measures are now in place and we will continue to work to make sure your experience with us is a pleasant one. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Omar Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a business trip
Hotel well located, excellent Western-style breakast, just what you need when you are on a business trip. Across the street there are big deal of choices for restaurants.
Stayed 3 nights in Nov 2023
Response from Hotel Management Team on 14 Nov 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

2/10 Terrible

Stefanus

Disliked: Property conditions & facilities
Checking in took a long time, although only two person it took more than one hour. And when I check in the hotel said there is no reservation from Expedia, I was really frustrated. And the room has a smell of sweet perfume, made me dizzy. Not a good hotel .
Stayed 2 nights in Nov 2023
Response from Hotel Management Team on 17 Nov 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We shared your comments with your Director of Rooms. Immediate corrective measures are now in place and we will continue to work to make sure your experience with us is a pleasant one. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Dr. Stephen-Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I had an excellent stay at Kempinski as usual. The service is great, the food delicious and the location perfect as my office is next door.
Stayed 3 nights in Nov 2023
Response from Hotel Management Team on 13 Nov 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

cao

Stayed 1 night in Oct 2023
Response from Hotel Management Team on 7 Dec 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

2/10 Terrible

Masaru

Stayed 1 night in Oct 2023
Response from Hotel Management Team on 17 Nov 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Regarding your feedback, could you share more details with us?Please rest assured that it were a singular incident and does not represent our usual high standard in service and I am confident that such will not re-occur in future. I have personally spoken and brought those issues up to the attention of Room Director to take immediate actions for conducting more training We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Hotel Management Team on 27 Sept 2023
Dear Supporter,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. Regarding your last stay with us, would you mind sharing more information with us?We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality.We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

10/10 Excellent

Dr. Stephen-Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staf
Historical hotel with a modern touch. Wonderful location, well-trained staff, value for money.
Stayed 14 nights in Aug 2023
Response from Hotel Management Team on 29 Aug 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

GANAPATHY SARMA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempinski Beijing Visit
Check in - Good & courteous. Room - Clean, neat & adequate toiletries. Food - Decent but no veg options, chef was not courteous. Check out - Good
Stayed 2 nights in Jul 2023
Response from Hotel Management Team on 31 Jul 2023
Dear Valuable Guest,Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during workThank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Minji

Stayed 2 nights in Jul 2023
Response from Hotel Management Team on 17 Jul 2023
Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sets the standard for a fine hotel
sets the gold standard - amazing staff great food and location, will use on next trip - highly recommended- the week long stay was a pleasure
Stayed 6 nights in Jun 2023
Response from Hotel Management Team on 3 Jul 2023
Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located near a metro station and next to a shopping mall. It is by a beautiful riverfront and is at an area close to many embassies. The hotel is clean and newly renovated. The room is spacious and stylishly decorated and bright, with a great view of the river.
Stayed 10 nights in Jun 2023
Response from Hotel Management Team on 14 Jun 2023
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
All went well
Stayed 5 nights in Jun 2023
Response from Hotel Management Team on 14 Jun 2023
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Yansha Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 1 night in Mar 2023
Response from Hotel Management Team on 6 May 2023
Dear Valuable Guest,On behalf of the entire team at the Kempinski Hotel Beijing Yansha Center, we thank you for sharing the details of your recent stay with us.At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Yansha Center and we look forward to welcoming you back soon.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The experience I had so far are outstanding! The entire hotel staffs provided the best service and the friendliness it made my stay are so enjoyable! The hotel front desk supervisor Cherry 張 was superb! She always reached out to make sure that our comfort in this hotel is the top priority! I will always be back to stay at Kempinski Hotel again!
Stayed 14 nights in Apr 2022
Response from Hotel Management Team on 24 May 2022
Dear valued guest, on behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

8/10 Good

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a great New Year stay. The check-in was smooth and friendly. We got an upgrade and free parking.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very central location in Beijing. It is close to the Temple of Heaven and the Forbidden City. It has cafes and grocery stores near by with English staff. It is right off the subway exit and it provides Western and local cuisine.
Stayed 1 night in Feb 2021
Response from Hotel Management Team on 22 Feb 2021
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Shili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Kempinski Hotel Beijing
Right by Subway #10 line Liangmaqiao station, In the same building with YanSha shopping center, convenient yet quiet location, very friendly staff and service, restaurant food is good too. My standard room with one king bed is not that big, but has all the amenities a five star hotel room should have, Hotel no longer put toothbrush in the room, but you can still get one by asking front desk. Slipers still provided.
Stayed 1 night in May 2020
Response from Angela on 24 May 2020
On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with good service and friendly staff
Stayed 1 night in Jan 2020
Response from Hotel Management Team on 15 Jan 2020
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Hotel Management Team on 15 Jan 2020
Dear Derrick, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Fred, San Diego, CA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, but I've got to give a shout out to the concierge team. I was there on business and they gave me tremendous support with photocopying materials and logistics support. They made my stay in Beijing much easier.
Stayed 3 nights in Dec 2019
Response from Hotel Management Team on 23 Dec 2019
Dear Fred, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Hotel Management Team on 23 Dec 2019
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. Please be rest assured that we take all comments of our guests constructively and that we will take necessary steps to further enhance, meet and exceed our guest’s expectations.

10/10 Excellent

Colene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Easy access to the subway.
Stayed 1 night in Nov 2019
Response from Hotel Management Team on 13 Dec 2019
Dear Colene, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Management Team on 13 Dec 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019
Response from Hotel Management Team on 13 Dec 2019
Dear David, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel Management Team on 21 Nov 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

8/10 Good

sevki

Stayed 2 nights in Nov 2019

8/10 Good

Mimi, Low Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location, with a shopping center next to it. There are a lot of restaurants nearby and a subway station across the street. Staff are helpful and friendly. Room was clean and spacious.
Stayed 2 nights in Oct 2019
Response from Hotel Management Team on 8 Nov 2019
Dear Mimi, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center as your home in Beijing. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Hotel Management Team on 4 Nov 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hotel Management Team on 28 Oct 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a nice pool and sauna Upgraded us to the executive floor Nice breakfast Nice executive Lounge
Stayed 3 nights in Oct 2019
Response from Hotel Management Team on 28 Oct 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel all around
Great room well attended, great staff everywhere, polite, caring etc, great place to stay at.
Stayed 2 nights in Oct 2019
Response from Hotel Management Team on 17 Oct 2019
Dear Michael, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kempinski Hotel Beijing Lufthansa is Excellent. The entire staff are the Best and at all times take care of you thus ensuring all your needs are met.
Stayed 1 night in Sep 2019
Response from Hotel Management Team on 29 Sept 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 25 Sept 2019
Dear Valuable Guest, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

10/10 Excellent

Lantian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, staff are really helpful, will stay again and will recommend others to stay
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 23 Sept 2019
Dear Valuable Guest, 1.1. On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and good breakfast, the staff were very helpful and dedicated towards guests satisfaction..
Stayed 2 nights in Sep 2019
Response from Hotel Management Team on 23 Sept 2019
Dear Valuable Guest, We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.

10/10 Excellent

Shana, China

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic girls night in Beijing. The Kempinski was the perfect place to rest between activities and refuel before heading out again. It was so easy to get to via the metro. The wee bakery/cafe on the ground floor was also wonderful. Highly recommend this hotel and will stay here again.
Stayed 1 night in Sep 2019
Response from Hotel Management Team on 16 Sept 2019
Dear Valuable Guest, On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than most hotels here, but not briallant Nice swimming pool and a nice sauna (rare in Beijing) Good location for airport and nr 10 subway Good price for the type of hotel
Stayed 1 night in Aug 2019
Response from Hotel Management Team on 27 Aug 2019
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. As our valued guests, we take your comments about our restaurant's quality constructively in an effort to work towards its better enhancement. We look forward to serving you once more and wish you a continuous pleasant stay here with us. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Hotel Management Team on 15 Aug 2019
Dear Valuable Guest, As our valued guests, we take your comments about our restaurant's quality constructively in an effort to work towards its better enhancement. We look forward to serving you once more and wish you a continuous pleasant stay here with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient and professional since check in. This property is no smoking but when I was walking to the room, we could smell cigarette! Got in the room , rang the reception to let them know that one of the room must have been smoking. They managed to deal with it quickly and when I went out later the smell was gone. Very convenient since the metro station is in front of it - Liangmaoqiao is the name is i am not wrong. Part of hotel was being renovated but it didn’t bother us since we was there for a night. Will stay there again.
Stayed 1 night in Aug 2019
Response from Hotel Management Team on 13 Aug 2019
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Regarding the room facility issue and breakfast service issue I have been spoken to Room Director and Food and Beverage Director to take immediate actions. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine specially the service and the location
Stayed 7 nights in Jul 2019
Response from Hotel Management Team on 5 Aug 2019
Dear Valuable Guest, 1.1. On behalf of the entire team at the Kempinski Hotel Beijing Lufthansa Center, we thank you for sharing the details of your recent stay with us. At Kempinski Hotel Beijing, we pride ourselves on our personalized service and we are glad that you were able to experience this first hand. We are delighted to know that we managed to provide you an unforgettable stay.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Hotel Management Team on 31 Jul 2019
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Regarding the room facility issue and breakfast service issue I have been spoken to Room Director and Food and Beverage Director to take immediate actions. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon. Yours sincerely, Brice Pean Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Hotel Management Team on 16 Jul 2019
Dear Valuable Guest, Thank you for choosing Kempinski Hotel Beijing Lufthansa Center and sharing your comments with other followers. We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work. Thank you again for choosing Kempinski Hotel Beijing Lufthansa Center and we look forward to welcoming you back soon.

4/10 Poor

ElBill

Disliked: Cleanliness, property conditions & facilities
Be careful if you book this hotel through Expedia. The hotel directly stated that "We do not get enough from Expedia to cover the costs of the executive lounge." On top of this, I was told at check-in that I had been given an "upgrade." This translated to a room on a lower floor than the executive floor, and a sofa with disgusting white stains all over it. On the plus side, the room and hotel did not have any hint of cigarette smoke, a plus in China. The room was very small, with a view of a construction site/vacant lot. The one saving grace of the hotel was the attentiveness of some of the lower-level staff. For instance, housekeeping took less than a minute to find and lend me an adaptor for my laptop charger. All in all I would not choose this property again when there are admitted 4-star hotels which are both better and cheaper, and 5-star hotels which are of a similar cost, but which are actually what they advertise. Kempinski is not a 5-star hotel.
Stayed 1 night in Jun 2019
Response from Hotel Management Team on 16 Jul 2019
Dear Valuable Guest, Firstly allow us to thank you for always sharing with us your feedback. Know that we take them all to heart and share and evaluate them between ourselves, so to ensure that we draw learning from them and improve our services. Please rest assured that it were a singular incident and does not represent our usual high standard in service and I am confident that such will not re-occur in future. I have personally spoken and brought those issues up to the attention of Room Director to take immediate actions for conducting more training We hope that you can consider this unpleasant experience as an isolated case that will not deter you from patronizing our hotel in the future. Please give us another opportunity to show you the true Kempinski hospitality. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back and to restore your confidence.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Brice Pean Managing Director on 12 Jul 2019
We are delighted to hear that you are thoroughly satisfied with our attentive staff and warm services. Your comments are most valuable to us and we have shared them with our team. Compliments like these are continuously ensuring the smile on our faces during work.