Free daily buffet breakfast
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Reviews of Holiday Inn Express Beijing Temple of Heaven, an IHG Hotel

3.5 out of 5
Holiday Inn Express Beijing Temple of Heaven, an IHG Hotel
No. 36 Nan Wei Road, Xicheng District, Beijing

Reviews

8.0

Very good

Rating 10 - Excellent. 133 out of 465 reviews" "
Rating 8 - Good. 214 out of 465 reviews" "
Rating 6 - Okay. 83 out of 465 reviews" "
Rating 4 - Poor. 28 out of 465 reviews" "
Rating 2 - Terrible. 7 out of 465 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dinah

Travelled with group
lExcellent. location and enjoyed the stay
Stayed 4 nights in Apr 2024

8/10 Good

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities
Position is good, close to all the iconic places in Beijing. Room and facilities are bit of old but still okay. They provide breakfast which is nice, also there's laundry romm with washing machines and dryers.

2/10 Terrible

Shengjie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't book this hotel. This is the most terrible hotel I have ever booked. It's very old, dirty, doesn't have AC (they claim that it's because it's Autumn, so they only provide heater)

2/10 Terrible

edelwina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is dirty and old, carpet need to be change,it smells
Stayed 1 night in Nov 2023

6/10 Okay

Hao, Oak Brook

Just an efficiency hotel in good location, but nothing special to rave about.
Stayed 10 nights in Oct 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Close to parks
Stayed 3 nights in Oct 2023

10/10 Excellent

Ponce

Business traveller
Hotel.com should say no foreigner.
Actually it was instant booking and i wasnt expected to stay longer in biejing coz its just a day trip. went to the hotel and talk to receptionist and found out this hotel policy doesn't accept or accommodate a foreigner like me! It wasn't the hotel fault. It was hotels.com fault because the the first place why they post this hotel name online that doesn’t warned individual like me that this hotel have this policy? And also hotel.com make a policy non-refundable? Which now it happened that they cant refund me of the booking because they said they will review who's at fault? And i was talking to the receptionist while communicating with hotel.com agent at same time. I witnessed that the hotel management refunded and cancelled my booking to hotel.com. And hotel.com is denying and telling me theyre contacting or reaching the hotel or property couple times which i was there and was advise by hotel mngr couple times that i will get my refund thru hotel.com which they keep saying they refunded and cancelled my booking.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and supplied with water, coffee and tea. We could walk to so many beaitiful parks. The best, and most exciting part of our stay was breakfast!! Absolutely wonderful free breakfast included with everything from orange juice, boiled eggs, tofu to wanton soup and fried rice!
Stayed 4 nights in Oct 2023

8/10 Good

Cynthia

Stayed 1 night in Oct 2023

10/10 Excellent

Zhichao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book the hotel for my wife. She really likes it and specifically mentioned warm-hearted service staff there.
Stayed 1 night in Oct 2023

8/10 Good

Antonio, London

Liked: Staff & service
Convenient hotel, a bit out of the very touristic spot, but 10 minutes walk from both the Temple of Heaven and a Line8 Metro Station. It's good hotel, but at least my room requires a renovation. It's a bit below the Holiday Inn standard in other countries. I would still go back and stay, hopefully I was just unlucky with my room. The staff is great and very helpful, all the time.
Stayed 5 nights in Oct 2023

10/10 Excellent

Clarence J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine 🙂
Stayed 5 nights in Sep 2023

8/10 Good

Rasil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is near some attractions like temple of heaven etc. staff are really nice and friendly. Rooms are alright.
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Clean helpful staff at this hotel. most speak or understand english.
Stayed 3 nights in Aug 2023

4/10 Poor

Cheng

Stayed 3 nights in Aug 2023

10/10 Excellent

Zhongguang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, room comfort
Bad service
Air-conditioning is not turned on through out the day. Cooling is only operated in the evenings. On the 1st day we complained about the warm temperature in the room. Receptionist claimed that they will send someone to check. But after 30-45 mins, no one arrived. Later on, they admitted that the air-conditioning was not turned on and couldn't give a clear time on when it will operate. Front desk is not properly trained to address customer complaints. When we asked if we could move to another hotel, the girl said ok but no refund will be given. No apologies given on the lack of air-conditioning. This kind of attitude is not acceptable for a service oriented business.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You.
Very nice experience at check-in from warm, efficient staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Luisa Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good value for money. Breakfast was good but more western breakfast options will be welcome.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
All is good. Would like to stay again in my next trip.
Stayed 1 night in Oct 2019

8/10 Good

Tony, Nashville, Tennessee

Business traveller
Liked: Cleanliness, staff & service, amenities
A very convenient location to central Beijing without breaking the bank. Not a fancy place, but comfortable if you are on a budget.
Stayed 1 night in Oct 2019

8/10 Good

Will, SG

Travelled with family, Business traveller
Liked: Staff & service
The hotel was about 1 hour ride from Beijing Capital Airport (150 Yuan from airport and 110 to airport by taxi). We like the location a lot, within walking distance to Temple of Heaven, Qianmen, Tiananmen and Imperial Palace. Room was a bit old and the room service wasn’t really the best. Overall, it was a quiet and comfortable stay.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Catherine, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great, close to museums and parks, the breakfast are great too.
Stayed 3 nights in Jul 2019

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

S F

Liked: Staff & service
Good
Budget Hotel , value for money, good customer service & very good breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's walking distance to the Temple of Heaven . Close to other historic sites also . Staff where knowledgeable and helpful . A little map given to us and a card with their Hotel address ( in case we lost ourselves ) was also appreciated . Yes would stay their again .
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Over all is okay, except it took so much time to find my booking from Expedia!!
Stayed 3 nights in Apr 2019

8/10 Good

Heather, Florida, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the room was clean. I had a non-smoking room on a non-smoking floor but it was evident that someone had been smoking in the hallway. That was really my only problem. The breakfast spread was huge with a large selection. A seperatr mini-mart is just outside the front desk. Just be careful the guy who works in the morning gives you correct change back.
Stayed 2 nights in Apr 2019

8/10 Good

SYED

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
8th floor had a horrible smell and I wore a mask during my stay. The room was also dirty and had spots on the carpet. It definitely wasn’t worth the $100 I paid per night!
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
good hotel, just makes sure that you have an English speaker on call every day, no somebody that speaks a little English. We needed information but for that specific day,and only was available staff that speaks a little English and was hard to understand. for the price, I will go to another hotel next time
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Chun Pang

Liked: Cleanliness
Stayed 2 nights in Mar 2019

10/10 Excellent

roseller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

roseller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the center of Bejing walking distance to the Palace of Heaven, restaurants. They have an amazing breakfast
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff was very cooperative and helpful. Buffet breakfast serve lots of varieties of different items of drinks cereals, cleanliness, friendly waitress.
Stayed 2 nights in Feb 2019

6/10 Okay

Mugi, Mongolia

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
just fine, service quality decreased compare to few years ago.
Stayed 1 night in Nov 2018

6/10 Okay

Monique

Liked: Cleanliness, room comfort
A bit convenient to shopping and sightseeing but we had difficulties finding the hotel, mo signs nothing during construction. Unfriendly staff at checking desk Changing money was another issue since machine didnt wprk
Stayed 3 nights in Nov 2018

8/10 Good

J, NC

Liked: Staff & service, property conditions & facilities, room comfort
Great Location and great breakfast, a lot of variety
Stayed 3 nights in Oct 2018

8/10 Good

Mohammed Atif

Liked: Staff & service
Stayed 3 nights in Sep 2018

8/10 Good

Meraklı, İstanbul

Liked: Cleanliness, staff & service, room comfort
More drawers would be welcome. Wished the toilet had water flushing like they do in Korea and Japan. ATM machine was out of order.
Stayed 3 nights in Oct 2018