Indoor pool

Reviews of Hilton Beijing Wangfujing

5 out of 5
Hilton Beijing Wangfujing
8 Wangfujing East Street, Dongcheng, Beijing, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 514 out of 818 reviews" "
Rating 8 - Good. 218 out of 818 reviews" "
Rating 6 - Okay. 43 out of 818 reviews" "
Rating 4 - Poor. 24 out of 818 reviews" "
Rating 2 - Terrible. 19 out of 818 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ligen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the staff are so helpful with language and communication needs since I don’t speak Chinese and had to use translation app for my 3 nights stay there. It was a lovely time in Beijing. Thank you Hilton Hotel as usual you are an excellent choice for a place to stay!❤️
Stayed 3 nights in Mar 2024
Response from Sherry on 28 Mar 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel. Photos are not a true likeness, incredibly dated. No air con so staff say keep windows open, so you can’t sleep due to road noise. Lobby has a bad smell and weirdly has forgotten Xmas decorations still up. Hotel management unhelpful. Hugely disappointing.
Stayed 3 nights in Mar 2024
Response from Sherry on 26 Mar 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing, and we would like to extend you our most sincere gratitude for having taken your time to write this review and sharing the details about your experience, which unfortunately this time it wasn't the most pleasant. First of all, photos showed on all channels are real shooting upon hotel opened on 2008. In relation to the temperature in the room, due to hotel adopted by City Heating System, therefore we could not adjust the air-conditioner in the room. We will definitely go through the issue with our Chief Engineer for possible solutions, and thank you for your suggestion, we are sorry for the inconveniences those aspects brought to you. Please accept our sincere apologies for all the inconveniences and disappointment that have brought to you while you stay with us. Due to the privacy of the Platform, we could not confirm your reservation and stay information, if you would like to share more details with us, please contact us to improve our service quality. We hope you will reconsider us on your next visit to Beijing and we are looking forward to welcome you back to make it right for you next time.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sherry on 20 Mar 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

10/10 Excellent

Maurice

The location and hotel are great. Staff excellent. The rooms are a bit tired but spacious.
Stayed 3 nights in Feb 2024
Response from Sherry on 8 Mar 2024
Dear Valued Guest, thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again. We are looking forward to welcome you back again!

10/10 Excellent

COLIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, room was great but needs some attention to the decor in places as it’s dated/damaged. Would definitely recommend!
Stayed 2 nights in Feb 2024
Response from Sherry on 27 Feb 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback and your understanding! We are looking forward to welcome you back offer you another great experience!

10/10 Excellent

xiaoning

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Sherry on 7 Feb 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

8/10 Good

Sonia

Travelled with family
Like the food but it’s just frustrating that employees here can’t communicate because they don’t speak English How I wish they can understand even basic words like coffee, tea,water They shd have the basic course on English to work here
Stayed 3 nights in Feb 2024
Response from Sherry on 7 Feb 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to have received your feedback and to learn that your overall stay with us was positive. Also, thank you for your precious feedback to us, we are always focus on English Training for Team Members, to keep making effort to improve guest's experience. Thank you once again for your support. We are looking forward to your next visit!

10/10 Excellent

Lau Pui

Stayed 2 nights in Dec 2023

10/10 Excellent

Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

EDMUND JOHN KIAN LOON, Petaling Jaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are extremely friendly and helpful and the area is super convenient for everything from shopping to food. And it is walking distance to many tourist spots
Stayed 6 nights in Dec 2023

10/10 Excellent

Lin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who helped us upgraded our room to better accommodate the 2 kids.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ngee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near trains, in a shopping area, near historical tourism sites, address easily known by taxis. One note though is that the hotel asked to hold a sum on your credit cards until after you depart for security. Make sure you have enough for them to charge
Stayed 3 nights in Dec 2023

10/10 Excellent

Leonardo

Liked: Amenities
Response from Sherry on 27 Feb 2024
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

8/10 Good

Junice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the furniture and tiles were old and a bit rundown, the tap for the bath tub was also leaky. otherwise the room was spacious and comfortable!
Stayed 8 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located.
5 mins walk to WangFuJing shopping street and JingYuHutTong Subway station. Room is big and clean.
Stayed 6 nights in Nov 2023

8/10 Good

KAM LEUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. But the building is a bit old. Shower water power is very low in my room.
Stayed 2 nights in Nov 2023
Response from Sherry Zhou on 1 Dec 2023
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better! Furthermore, we deeply realized our Facilities may a bit of old. Our Hotel has been open for more than ten years, some Facilities or Equipment are showing a sense of age. We have strengthened the daily maintenance, renovation plans delayed by the pandemic have been put on the schedule.. Your kind understanding in this matter would be most appreciated! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff
I don’t usually write these reviews, but I really appreciated the friendly and helpful staff at this hotel. They went the extra mile for us and I am glad we stayed here.
Stayed 4 nights in Oct 2023

8/10 Good

Caroline

Stayed 3 nights in Nov 2023
Response from Sherry Zhou on 19 Dec 2023
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

10/10 Excellent

Qiao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Beautiful hotel in a central location. The room was very spacious and nicely appointed. The breakfast was excellent and offered wide varities. I used their consierge service a few times and want to extent a compliment to Nicole for being always responsive to my questions or requests. Thank you Nicole!
Stayed 2 nights in Nov 2023

8/10 Good

Seng Kar

Stayed 4 nights in Nov 2023

10/10 Excellent

Baisong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
The staff in the club lounge offered great services to all guests, they can recognize us by name and preference. we had a great experience with Hilton Wangfujing. thanks
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place was good overall however the room we have switched out of our first room because of the moist moldy smell. The room on 7 floor is not fully ventilated. The staffs were quite judgmental on the way customer dressed. I went in the lobby waiting and the staff gave me a look top to bottom and then walked up to me with an altitude like I am not welcome here. This is so rude.
Stayed 7 nights in Sep 2023

8/10 Good

claudio

Stayed 1 night in Aug 2023

8/10 Good

Jojo

Travelled with family
Liked: Staff & service, property conditions & facilities
A very convenient area to live in and a very pleasant stay overall.
Stayed 3 nights in May 2023
Response from Sherry Zhou on 5 Jun 2023
Dear Valued Guest,Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better. Thank you once again for your feedback. We are looking forward to welcome you back offer you another great experience.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Sherry Zhou on 5 May 2023
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better. Thank you once again for your feedback. We are looking forward to welcome you back offer you another great experience. With kind regards,Sherry Zhou

4/10 Poor

yuanjing

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The facilities are outdated.
Stayed 3 nights in Apr 2023
Response from Sherry Zhou on 21 Apr 2023
Dear Valued Guest,Thank you very much for taking your time to share your recent experience in our hotel. We noted you mentioned our hotel showed a bit of old, the hotel has been open for more than ten years, and some facilities exactly do show a sense of age. At present, we have strengthened the daily maintenance, and management planned to renovated the hotel several years ago. However, in past three years, the epidemic has repeatedly hit Hospitality Industry, which has brought a huge impact, so the renovation plan has been suspended. We deeply believe we could back to normal sooner or later! Your kind understanding in this matter would be most appreciated. we would like to extend you our most sincere gratitude for having taken your time to write this review and sharing the details about your experience, which unfortunately this time it wasn't the most pleasant and we hope you will have occasion to visit us again in the future. We hope you will contact us in advance, in order that we could make it right for you next time.Until then, send you our most sincere wishes.With kind regards,Sherry ZhouPersonal Assistant to General Manager/Administration Support Centre Manager Hilton Beijing Wangfujing - Hilton Worldwide

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to Wangfujing pedestrian mall and shopping, close to subway and key attractions. Staff was friendly and super cooperative and attentive. Room was well-appointed and quite comfortable. I was very, very pleased with virtually every aspect of my 2-day stay
Stayed 2 nights in Apr 2023
Response from Sherry Zhou on 21 Apr 2023
Dear valued guest, Thank you very much for taking your time to share your recent experience in our hotel. We are more than happy to know that your first time stay with us was excellent and our team members’ service left you a good impression. Thank you once again for your recognition and precious support to us. We are looking forward to welcome you back again to have another wonderful experience.

4/10 Poor

han

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

June, Los Altos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, convenient to shopping area, and many famous view points within walking distance
Stayed 1 night in Jan 2020

10/10 Excellent

Karthik, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location too. Executive rooms are fantastic Breakfast is good too
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the great experience!
Amazing accommodations! The room was beautiful, the executive lounge was great, the concierge scheduled a private driver to take us to and from the Great Wall. Food and bars were top notch. Room service was quick and delicious! There is a good mall next door to walk around and I also highly recommend Siji Mingfu Roast Duck restaurant near by, best duck I’ve ever had. Couldn’t have asked for a better hotel in Beijing. Thank you again for the great experience!!!
Stayed 3 nights in Dec 2019

4/10 Poor

sheng

Stayed 2 nights in Dec 2019

6/10 Okay

Kee Ann

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Mok

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Giovanna

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
A lot of items in the room were peeling, damaged, ripped, or stained. The room itself was nice, but a lot of the items needed to be replaced. The hotel staff were all incredibly helpful and friendly and couldn’t do enough for you, so that was very much appreciated. Good location that’s within walking distance to Forbidden City and right around the corner from Wangfujing St. for some shopping.
Stayed 1 night in Nov 2019

8/10 Good

YU FUN

Liked: Cleanliness, staff & service, property conditions & facilities
Room too warm and thermostat doesn't work.
Excellent location with a big shopping center nearby. Lots of restaurants inside the shopping center. This is late October and the outdoor temperature is cold but the room temperature was set too high and cannot be lowered. Basically the thermostat doesn't work. This is true for all the hotels in China.
Stayed 4 nights in Oct 2019

10/10 Excellent

Saifur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out dated but good location and very good service!
Stayed 2 nights in Oct 2019

10/10 Excellent

Lin, MD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: The location is great. The swimming pool is excellent. We like the two full size beds. The breakfest buffet is great. Negative: the dinner buffet is too pricey for its content. The glass doors to the shower room and the restroom are transpant, so no privacy at all. The shower room and the restroom are separated by a glass wall which makes each of them kind of small. It's quite easy to hit one's head on the pointed door knob of the restroom.
Stayed 2 nights in Oct 2019

10/10 Excellent

David H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great location on side street next to Wangfujing Pedestrian Street. Service was great; front desk was helpful throughout entire stay, especially Ms. Scorza (might have spelling wrong, sorry) who helped us several times— great attitude.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location excellent. Walking distance to forbidden city n Tiananmen. Buffer breakfast n Staff service excellent. Only shoet
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are going home now and then we will be home by the time we get to our house
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location alone is worth booking this hotel, so convient to shopping, food and tourist hotspots. The only small set back is the room is a bit dated.
Stayed 3 nights in Sep 2019