Exterior

Reviews of Chang An Grand Hotel Beijing

4.5 out of 5
Chang An Grand Hotel Beijing
27 HUA WEI LI, CHAOYANG DISTRICT, Beijing, PEK

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 55 reviews" "
Rating 8 - Good. 24 out of 55 reviews" "
Rating 6 - Okay. 13 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 4 out of 55 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Clara, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly. Very good breakfast buffet. But room pretty old.
Stayed 8 nights in Jul 2018

10/10 Excellent

John, Changyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big size bed and shower area Very spacious reception area etc.
Stayed 1 night in Jul 2018

6/10 Okay

Liang, Brisbane, Australia

Average but could do better
We found the hotel to be rather old and the room air felt very musty and there was a cigarette smell coming from the air conditioning. The bathroom needs to be fully refurbished. One of the bath towel had a big hole in it. The hotel staff do not speak much English and we had difficulty finding the swimming pool due to lack of English communication. It has a 4 star rating but does not live up to its rating. Rather disappointed.
Stayed 1 night in May 2018

6/10 Okay

Danny

Impressive appearance, that's it
It appears to be a five star hotel, a grand exterior and lobby, it ends there, check-in was cumbersome, slow and inattentive, at 2PM there was only one of the two rooms I reserved ready, then in a hurry, they scrambled a room for me, I found out it was a room for disabled person, (and I am not a disabled man). I beared with it, but almost slipped in the shower, since the bathroom is designed for wheel chair user that shower while sitting, I did get a standard room the following two nights. The lights are dim so it feels depressing even while all lights were turned on. Not much in the immediate neighborhood.

6/10 Okay

Jie

Liked: Cleanliness, property conditions & facilities
Convenient hotel
It's handy to go around Beijing, the huge city. It gives a good service at a reasonable price. Will choose next trip.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly dirty place of hell!
Very dirty - carpets, corridor, chairs, tables, beds, toilets etc are so broken and old to be humanely recommendable. Room sells, so does the whole hotel. It is smoke-filled filthy, though smoking is already banned in Beijing. It is not cheap and with the same sort of price, one can easily find a much better hotel. It claims to be a 4 star and even 5 - star as displayed in its reception. That is totally misleading! It is not even a 2 star hotel. In fact, it is hard to call it a hotel as it is located in a office building and even the taxi driver could not find it. The staff except the luggage staff are rude and unhelpful. It is the most low efficiency hotel, whereas in Beijing hotel staffs are usually very efficient. The hotel's restaurant is so dirty, the chairs are so dirty and broken to sit on. It does not have a menu, only laminated sheets. Such a filthy experience never again!

2/10 Terrible

Stan, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure how they got their star rating
Arrived at hotel, staff did not speak English, eventually found one that did. Had to ask for assistance to get our bags to our room. Found carpet dirty and in poor condition, but reception staff either did not understand or did not care. Bed very hard. Unsure how Wotif pick their secret hotels, but they need to read the guest reviews as we found other reviews similar to ours. Hotel looks grand, but that is all and we would give it less than 3 stars. Staff very unhelpful, but walked around looking important. Quick to chastise us for lying on lounge while waiting to go to airport.

8/10 Good

Grace , Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to tourist attractions. It is reasonable rate yet the hotel provides a lot luxury and services.

6/10 Okay

Expedia Relocation

Liked: Staff & service
Disliked: Cleanliness, room comfort
A decent hotel next to Panjiayuan Station.
The mattress was one of the hardest I'd slept on, the carpet was dirty and the bathroom had patches of mould. The room itself was big and the water pressure in the shower was great. The service was good and all the people at reception spoke English.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
It was ok, but the carpets need changing. Other than that the facility is nice, but the carpets made it not so good. The bed was a bit hard too. I got a chance to stay in two rooms because I was moved and it was the same

8/10 Good

john, san jose ca

Liked: Cleanliness, staff & service, property conditions & facilities
hotel ok out of the way no wireless 3.5 stars
NO WIRELESS IN ROOMS, Despite the name this hotel IS NOT ON CHANG AN BLVD.but in the south east part of the city. Bit distant from subway, no nearby restaurants, Next to giant "antiques " mall.

4/10 Poor

Richard, Los Angeles

Disliked: Property conditions & facilities
First time in BJ
ChangAn was a Grand Hotel maybe two decades ago. No worthy sites within walking distance from hotel. Wasted time in traffic jam as the hotel is far from major BJ sight seeing locations. Neighborhood is a working class, felt unsure but didn't experience any problem at all. Stayed in two rooms because of the packaged tour for three nights but we added two nights before the tour to start so we would have more time in BJ. Front desk speaks little English and not attentive. Rooms were comfortable but had issues with shower head, hot water pot air-cond. Had to change one room after they couldn't repair AC the second time. Breakfast (included with tour) was good but crowded due to InterInternational study group. Nice mix of Western and Chinese choices. But had a few dinners at some restaurants just east of the hotel. Wifi was good but must ask for a wireless router.Did not try other hotel amenities. Wouldn't recommend for first timer in BJ.

6/10 Okay

Danny, seattle, us

Liked: Room comfort
a grand hotel had it's glory days.
it is a grand looking hotel, it had it's glory days, age has caught up with it, a little renovation will help a lot. I wonder where the slippers were, they are almost a ubiquitous item in all hotels in china, after two days stay and not seeing them, it makes me wonder if it is cost saving measure or simply a negligence on the service personnel, little things tell a great deal of a hotel's operation philosophy. Good location, near the famous antique market known as panjiayuan, and the subway station is right around the corner. Good mom & pop restaurants near by with good food.

10/10 Excellent

Keener, Oro Station, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Close to the subway and some interesting shops. Very hard beds but they provide a thick mattress pad on request which made the beds comfortable.

6/10 Okay

J B, London

Liked: Staff & service, room comfort
largest bed in the world
I stayed in the hotel's executive room on 24th floor, and this room has the largest bed I've ever seen! at least 2 meters wide, and the general condition was ok due to wear and tear for a long period. But the service on the executive floor is non-existant, and the executive lounge was locked up and fridge was locked up for use outside hours. and there was really nothing inside the lounge either.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

kathy, california

Liked: Cleanliness, staff & service
good place to be for a week in Beijing.
We were there for a week while on a tour of China. The hotel was nice and clean, and the lobby was impressive. The room was spacious and clean. There was free wifi in the lobby that was pretty good, but sometimes you had to walk around to get a good signal. People at the desk were helpful and spoke fair English. We had no problem communicating our needs, and they always called a taxi for us without any delay. The room was dimly lit, it would have been nice if the bedside lamps were bright enough to read by. There were nicks in the wood in the vanity and doors, and the grout in the tiles in the bathroom, both on the floor, and in the shower were discolored. They weren't dirty, but could have used a re-do. Shower curtain was very clean. The bedding was nice and liked the duvets on top of the beds. The beds were very hard though. The grout around the tile in the bathroom vanity was smeared with what looked like black ink or something (the vanity was black, so it probably was a repair), but it was clean. Clean was what was important to me, and it was clean, but they didn't do much to repair the small things that make you feel like you were in a 4 star hotel. There was no smell of smoke, which I appreciated.

8/10 Good

Ben, New York

Liked: Cleanliness, staff & service, property conditions & facilities
close to most of must sights
It is a pleasent stay at this hotel, the staff at front desk are nice and efficient. Room rate is reasonable for its location. Would consider to stay this hotel for future trip.

10/10 Excellent

Mark, Full-time Travel

Liked: Cleanliness, staff & service
Staff were extremely helpful and personable.
I was very impressed with the helpfulness and interest in communicating on a personal level amongst staff. Very unusual in this part of the world. It made the stay feel like I was with a caring family.

8/10 Good

Rich, Chicago, IL, USA

Liked: Cleanliness, staff & service, room comfort
Recommended
Concierge and reservation staff were fluent in English and very helpful. Our room was large and comfortable, although a little bit worn and dated. Restaurants and room service were prompt and reasonably priced, and the food was good.

2/10 Terrible

yyu, beijing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
so dirty never use this again
very poor , so far from the tube , dirty room dirty everything booked for 5 nites and cancled after one nite i paid three times more in another hotel after cancel it conz everything was full , but i think it worth for pay more and just got out off that place it can only rate as one star even less

8/10 Good

Houkman

Liked: Cleanliness, staff & service, room comfort
Nice hotel
A very good deal for the dollar.Clean good staff nice rooms easy to get around

10/10 Excellent

Christina, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Amazing; Service: Outstanding; Cleanliness: Immaculate;

8/10 Good

Mathieu, Halifax, NS, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price, Clean, Comfortable. Not bad location
I had no problem with this hotel, everything i needed was given and the room was kept tidy everyday. The only thing is the subway station is a bit far so if you plan to use public transportation, you need to take either the bus or a taxi to the subway station which is just around 15 yuan. Overall it was great for my trip around China ^^

8/10 Good

Antoinette, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Reasonable; Service: Courteous; Cleanliness: Pleasant; It was still reasonable value for money.

8/10 Good

hong, Australia - NSW - Sydney

Facilities: Unpretentious; Value: Economical; Service: Inoffensive; Cleanliness: Tidy;

8/10 Good

JiaShan, Australia - VIC - Melbourne

Liked: Cleanliness

6/10 Okay

John, USA

Liked: Cleanliness, staff & service, room comfort
No way can it be rated as a 5-star hotel
The breakfast included with the room rate was so plain, almost the same kind of food every day. The room's decoration was so simple. No free wi-fi access in room. The room was poorly maintained, you can see peeling paint and cracks everywhere. Not close to shopping other than antique shops Not close to public transportation such as the subway or bus to the airport Got charged $1 for attempted to make a local phone call that didn't even go through

8/10 Good

chris, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Professional; Cleanliness: Pleasant;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel value
I have stayed at several hotels in Beijing and this was a good hotel at a great price. English speaking staff, nice rooms, beautiful inside, english menu, bar with pool table and darts on the top floor, air con even worked! Only cons were hard beds (very common in most china hotels) and a little further away from the main hotel corridor but nothing farther then a $4 cab ride. If they added softer beds and put in a newer style shower, this would be 5 stars. 4 star hotel at a 3 star price.

6/10 Okay

Anonymous

Liked: Cleanliness, room comfort
Beijing trip
We stay at the hotel 6 days, the service is correct, the food provided in the hotel is good. The location is not very good, the hotel is out of the Beijing's Center Map. However it's really easy to find a taxi thanks to nice valet service. Also beware of the change desk at the hotel because I was given two fake yuan notes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChangAn Grand Hotel in SouthEast Beijing @@@@
Not to be confused with the downtown Beijing Grand Hotel on ChangAn, which would be super convenient. Non-smoking room must be requested in advance or else they only remove the ashtrays. There is a Metro station about a six-block hike north on 3rd Ring Road; delicious, picture-menu hole-in-the-wall restaurants west of property, plus a supermarket around the corner in this otherwise obscure location at South Chaoyang district's HuaWeiQiao.

8/10 Good

Lesley Anne, San Diego CA

Liked: Cleanliness, staff & service
Very good for the price
Attached restaurant is superb. Not the hotel cafe it is pretty mediocre.

8/10 Good

servitrade

Liked: Cleanliness, room comfort
Good hotel for business traveler.
Good hotel for business traveler. Metro station close by.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great stay
Very nice hotel. Staff was very good. It was a short stay, but very nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得入住
房間舒適,如果可以改成非固定式蓮蓬頭更好!其他一切很完美
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business trip
適合商務旅行,早餐頗多樣選擇;可能因用餐的人也很多,座位比較吃緊;才起身繼續取其他食物,很快就被清理,座位也被整理成可以供其他客人使用的;還好還沒有其他客人坐了我的位置。附近沒有太多小商家可以逛的。這次行程沒有機會使用到 報到櫃台,入住與退房都有點等候時間長,櫃台看來還有其他服務人員,但未前來即時協助處理,仍是仰賴原來的兩位服務人員進行處理。
Stayed 1 night in May 2018

8/10 Good

Hsiang-Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感覺
很舒適

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget this hotel
Don't waste your money and ruin your holiday in this hotel. Really drty carpet, run down wash room, weak aircon and inadequate lighting. Ask to change another room - the reply was they are all the same; and indeed its true. This hotel is filled with local tour groups; swimming pool and gym are open to the local membership. The younger receptionist are generally more friendly and willing; but there is really not much they can do.

8/10 Good

MEI HUI

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Cho In, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with the service, enjoy the stay here =] The hotel is a 5-10mins walk from the subway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bra business hotell
Ligger i bra område, kan dock vara svårt att få taxi tidig morgon

10/10 Excellent

ちぃ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Young guy, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & reasonable price
Service can be better.

4/10 Poor

ぷーすけ, 大阪

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネス滞在でしたが・・・
チェックインの際から、フロントの女性の対応はかなり悪かったですね。中国の女性フロントで愛想がいいことはほぼ無いのですが、更に悪いのでは。 テレビは未だにブラウン管でびっくり。またそれが調子悪く、突然オフになったりオンになったりと。 シャワールームもバスタブ横のタイル目地はカビが発生しており、非常に気分が悪かったです。 4つ星レベルとは思えないところでした。数年前にオリンピックのあった町のホテルとは・・・。

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
没有wifi
服务不错 遮光很好 就是上网不方便

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

周先生

Liked: Cleanliness, staff & service, room comfort
总体不错!
服务很贴心,设施有一点点老旧,适合家庭居住,商务接待的话有点欠缺,交通十分方便

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Elisabetta, Bonn, Deutschland

Disliked: Property conditions & facilities, room comfort
Inconvenient for the individual traveller
The location of the Hotel is inconvenient and of little interest. The underground station is far from the hotel. My room was noisy.