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Reviews of Stockwood Hotel

2 out of 5
Stockwood Hotel
41-43 Stockwood Crescent, Luton, England

Reviews

6.6
Rating 10 - Excellent. 33 out of 179 reviews" "
Rating 8 - Good. 51 out of 179 reviews" "
Rating 6 - Okay. 50 out of 179 reviews" "
Rating 4 - Poor. 22 out of 179 reviews" "
Rating 2 - Terrible. 23 out of 179 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Charlie

Very nice
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Limited car parking ( squashed ) for only max 7 vehicles. Which for a hotel with around 18 rooms or more I felt this was inadequate. Otherwise, seems professionally managed with self entry, nice clean towels and room Pleanty of tea/coffee making supplies - Good _ and clean toilet/shower
Stayed 1 night in Mar 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Sylwia

Stayed 1 night in Dec 2023

8/10 Good

Paul

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Clean but tired.
Parking wars ! The hotel has about 8 useable parking spaces..get there early. Nobody replenished my coffee sachets and I had no Tea bags at all for 3 days. Wooden stick for stirring summed things up. Bathroom and bed clean..so not a bad stay. It was noisy, but that wasn’t the hotels fault. Overall..ok. I’d stay again if I could get it cheap..would be disappointed if I’d paid full price.
Stayed 3 nights in Sep 2023

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Untruthful description.
This property is not as advertised, unstaffed, no bar, no restaurant and at best one step above a travellers hostel. Hotel should not be advertised as it is on Hotels.com.
Stayed 1 night in Jul 2023

6/10 Okay

sean

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

Kane

Stayed 1 night in Jun 2023

4/10 Poor

Jameelah

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It was very disappointing and didn't feel safe. All the doors pretty much have the same code and there is no additional security when you get inside your room. We had to prop a chair up against the door. Bathroom was dark. Bedding wasn't great either. Check in was a bit strange too. It was great for one night but would not recommend for longer stays.
Stayed 1 night in Apr 2023

2/10 Terrible

Sadia

Stayed 1 night in Feb 2023

10/10 Excellent

Aled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
A good hotel
Stayed 1 night in Nov 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel will stay there again
Stayed 1 night in Oct 2022

8/10 Good

phil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
luton
car park too small, got a wake up call to move my van to let someone out since I got the last availanle space. bed comfy but no space to use laptop except sat on bed.
Stayed 1 night in Oct 2022

6/10 Okay

Ian

Business traveller
Disliked: Property conditions & facilities
Over night stay
It says on the website that the hotel bar is available but no bar snacks but, the bar was not open at all if the facilities are not being open say so. Also not a fan of no hotel staff on site for advice or if things go wrong.
Stayed 1 night in Sep 2022

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend stay
Fantastic service ;) friendly and secure !! The hotel is well kept and hassle free
Stayed 1 night in Sep 2022

6/10 Okay

Sanjay, Abu Dhabi

Travelled with family
Very basic & average for the money spent.
Stayed 5 nights in Jul 2022

4/10 Poor

Mark

Disliked: Cleanliness, staff & service
We won’t be back
On arrival the door code didn’t work so standing in the rain calling a number on the door isn’t really acceptable in 2022. Rubbish still in the door from last guests. Room stank of smoke and BO. Room 15 is right above the smoking area and window was open. Was awoken at 5am by someone ringing up the off-site reception to get another door code. Corridor smelt of cannabis all evening and night.
Stayed 1 night in Jul 2022

2/10 Terrible

Rodney

Disliked: Staff & service, property conditions & facilities
More like a Hostel
STOCKWOOD is not a hotel, more like a hostel. We didn't see one human being during our stay. We were text a code number to get in our room. There are 11 concrete steps to get up from the car park before you start on the stairs indoors. There is no food on the premises, and no alcohol or drinks as the website suggests in photo's. (One photo shows breakfast cereals and croissants another shows alcohol in reception, totally untrue, nothing there)As far as we are concerned it is false advertising and shouldn't be allowed. On our drive to the Stockwood, we received a text asking us to fill in an electronic registration form to get get our code no. they must have known we would be driving, and the phone they messaged wasn't an i phone, so we had to ask for it to be sent to another phone, if I had been on my own I wouldn't have been able to do this while driving. The bed was clean as was the room, however, there was no where locally to eat, and no advise in the room. A complete failure, we had just been to a funeral and could have done without all this nonsense. Please put the photo's of the Stockwood right and stop deceiving people.
Stayed 1 night in Jun 2022

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms very clean Would recommend to anyone. Thank you
Stayed 3 nights in Jun 2022

8/10 Good

Jake

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

FIonbar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fair room for a fair pri e
Got there late. Prebooking worked well. No issues. Cheap and cheerful
Stayed 1 night in May 2022

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities
short stay
I'm not a great lover of self service check in. I appreciate it is ideal for a small hotel. Car park was full so I had to park in a car park close to the GP practise only a short walk away.
Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfect for the town, comfort room.
When I checked in I was upgraded from a single to a double room, which was very clean and comfortable, the power shower was lovely, the service was very good.
Stayed 2 nights in Jan 2022

4/10 Poor

Nigel

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like home from home very homely. Warm and welcoming
Stayed 1 night in Sep 2021

2/10 Terrible

Leslie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get prior notice that the included breakfast was not on yet this was the main reason for picking this hotel. The small room with a low sloping ceiling making it difficult to get into bed was on the top floor up two flights of very steep stairs “hard work for me age 71. The tiny bathroom had a dirty shower. The car park is very small. The bed was uncomfortable with a cheap mattress that you could feel the springs through. I would definitely not recommend this place to anyone else. Should have gone to a premier inn but we all have to learn though!!!
Stayed 1 night in Aug 2021

8/10 Good

Sheril

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Ben

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Damp!! Smelly staff unhelpful
Stayed 1 night in Jul 2021

6/10 Okay

david

Disappointed
Budget hotel at best not the same room as pictures show ...no breakfast when stated bit disappointed
Stayed 1 night in Jun 2021

4/10 Poor

Francis

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Nihal

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Basic room for night stay
I stayed for one night as I working in the hospital. The receptionist was nice but the room was very cold and I have asked him to put the heat on but it was working, so I asked for an extra heater. He was co-operative. The breakfast which was part of the room price was appalling. a plastic bag with two pieces of toast without any butter or jam or anything to eat it with. one nutrition bar and that's it. No juice or tea or coffee. The TV monitor is very small like 20 inches and the remote was dirty.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Nothing unique, just a standard hotel room
Stayed 1 night in Aug 2020

6/10 Okay

Monika

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Councillor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and people
Friendly helpful staff, very clean and comfortable
Stayed 1 night in Jul 2020

8/10 Good

Magnus

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
One night stay.
Easy check in, ok room, Free Parking. Breakfast could be better, it is only cereal, and bread. Baby beds are 5pounds to rent. Nice staff. Close to Luton.
Stayed 1 night in Mar 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap handy location
Comfortable bed small room breakfast nice although it was continental, staff pleasant. Just needs tlc but enjoyed my stay, would go again. Check out o sheas pub down the road brilliant staff and great steak
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking Faciliaties great, bathroom spacious and clean, great wifi. Beds are a little uncomfortable but not really an issue. Would recommend
Stayed 1 night in Feb 2020

4/10 Poor

Aseemuddin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bath towels was full of hairs the hotel should make sure check before they give the room to someone
Stayed 1 night in Jan 2020

8/10 Good

Karl

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Room was exactly what I paid for - small single with a window. Functional and looked clean but there was an odour in the room, somewhere between a slight damp and cooking smell but never experienced it before. TV didn’t work but after checking it found PAT sticker on the back and last test as 2015. Reported to receptionist though who came up, tested it and swapped it with another occupied room, not sure what they watched!?!
Stayed 1 night in Jan 2020

8/10 Good

a

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for and no complaints
Stayed 4 nights in Dec 2019
Response from Manager on 13 Jan 2020
Thank you

4/10 Poor

Chris

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Clean but uncomfortable
Room 8. Bedsprings dug in ribs. Pillows lumpy. Bathroom freezing cold. Sink tap so powerful I soaked myself. (On the positive - the shower was good). Water leak stain on ceiling. Furnishings very dated (~1970's imo). Passing traffic noise kept me awake. Only 10 parking spaces, so had to park on street half a mile away. But, hey, if you don't mind all that then £45 to get your head down for the night ain't so bad.
Stayed 1 night in Nov 2019

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The male receptionist was brill didn’t catch his name nothing was too much nice manner and is a credit to the hotel.
Stayed 1 night in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep in your car
Very old locks on doors gaps all around door poor standard of cleaning yes was very cheap 50€ but not worth it feel very unsafe in room
Stayed 1 night in Sep 2019
Response from Manager on 1 Oct 2019
Thank you for you feedback, the locks are more than adequate we have never had any issues with safety. Im not sure where the gaps all around the door as they all have fire intumescent strips for fire safety which are approved by a fire safety officer. We also spoke to you an you did not mention this when you left.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Enjoyed the stay and location was ideal. Basic room but all you need for a quick stay as it was clean. However, poor breakfast (untidy and limited), no hairdryer in room and limited parking. Would stay again for a quick stay as price was good
Stayed 1 night in Aug 2019
Response from Manager on 1 Oct 2019
Thank you for your review. We are looking at new options for breakfast.

8/10 Good

Luciano

Liked: Cleanliness, staff & service
Ok for one night if you need to be at Luton
It is ok for one night and luton airport is not far. For the price I paid I am happy for this hotel.
Stayed 1 night in Aug 2019
Response from Manager on 1 Oct 2019
Thank you for your feedback. We hope you come back soon.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Manager on 1 Oct 2019
Thank you for feedback score