Exterior

Reviews of Holiday Inn Express Bedford, an IHG Hotel

3 out of 5
Holiday Inn Express Bedford, an IHG Hotel
Elstow Interchange A6/A421, Bedford Bypass Junction Bedford, Bedford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 670 reviews" "
Rating 8 - Good. 258 out of 670 reviews" "
Rating 6 - Okay. 59 out of 670 reviews" "
Rating 4 - Poor. 22 out of 670 reviews" "
Rating 2 - Terrible. 19 out of 670 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good tidy room.excellent for a quick stay
Stayed 1 night in Mar 2024
Response from HOM on 27 Mar 2024
Nick, thanks for taking the time to review our hotel! Thanks for the feedback and we hope to welcome you back soon. All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Satpal, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from HOM on 13 Mar 2024
Wow, 5-stars! Thanks so much, Satpal. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Annicia

Everything was ok
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Annicia, thanks for the amazing rating. All the best, Jena -

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy experience
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Thanks for your positive comments, Dean.All the best, Jena -

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went to plan
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 4 Mar 2024
Marian, thanks for the amazing review.All the best, Jena -

2/10 Terrible

Shaheen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hard to find on sat navigation and no veggie option on breakfast, run out scrambled eggs and asked waiter few times no one brought anything back coffee machine break down and no one fixed it. We had just bread and glass of orange juice
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Shaleen, thanks for taking the time to leave a review.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Take care, Jena -

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is very good indeed. I'm impressed with how much is included, ironing board, tissues, good label cosmetics, etc. Only a tiny niggle.. I think that a loo roll needs to be at least 3/4 full, or even 1/2, because a visitor shouldn't have to have to replenish it. Also, there's one area of damage/grime in Room 215, near the loo door threshold. However, ud still give 9 out if 10! Thank you. margistar@gmail.com
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Julie, thanks a bunch for your top marks.All the best, Jena -

6/10 Okay

Mateusz

Stayed 7 nights in Dec 2023
Response from Jena - Hotel Operations Manager on 27 Dec 2023
Mateusz, thanks for the rating.If you'd like to provide any further details about your stay, please get in touch.All the best

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Modern functional lovely bedding and linens friendly helpful staff. Breakfast ok bit chaotic but good value.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Madeline.All the best, Jena -

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 14 Dec 2023
Chris, thanks for the amazing rating. We hope to see you again and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Lajabu

Stayed 1 night in Dec 2023
Response from HOM on 6 Dec 2023
Thanks for the 10/10 rating, Lajabu. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Bill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay, Helpful staff
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 1 Dec 2023
Thank you for the review, Bill.We really appreciate it.Its great to hear that our team made your stay that much better!All the best,Jena

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from HOM on 13 Nov 2023
Peter, thanks for the amazing rating. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

8/10 Good

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, plenty of space, cleanliness
Stayed 1 night in Oct 2023
Response from HOM on 13 Nov 2023
Eddy, thanks for the amazing rating. We appreciate your kind words about our bedrooms. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel situated just outside town, giving it a quiet environment for those who want to have quiet and peaceful place to relax. Has a large and safe parking area. Service is very good
Stayed 2 nights in Oct 2023
Response from HOM on 18 Oct 2023
Wow, 5-stars! Thanks so much, Felix. We highly appreciate your lovely comments and hope to see you soon. All the best, Jena - Hotel Operations Manager.

4/10 Poor

Ken

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
You get what you pay for.
You get what you pay for. The Air-conditioning and phone wasn’t working. Reported the Air-con and nothing was done during our two day stay and no apologies or adjustments made either. The pillows were lumpy and uncomfortable. Breakfast was palatable.
Stayed 2 nights in Oct 2023
Response from HOM on 18 Oct 2023
Ken, thanks for reviewing your recent stay. We appreciate you bringing your feedback to our attention. Please drop us a message so we can discuss this. All the best, Jena - Hotel Operations Manager.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HOM on 12 Oct 2023
Richard, thanks for the amazing rating. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from HOM on 13 Nov 2023
Thanks for the 5/5 rating, Rachel. We hope to see you again and All the best, Jena - Hotel Operations Manager.

6/10 Okay

Neil

Liked: Staff & service
Disliked: Property conditions & facilities
Pretty shocking
Was as to be expected from a cheap hotel but having half the shower fittings in the shower tray was taking the biscuit. Then when I mentioned it to the guy on reception he laughed at me and said oh that’s not good is it. Pretty poor show if you ask me
Stayed 1 night in Oct 2023
Response from HOM on 9 Oct 2023
Neil, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Jena - Hotel Operations Manager.

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although Breakfast is included - skip it....
Hotel location good, and clean. Breakfast poor - food and drinks below par, service poor. But what do you want for free?
Stayed 1 night in Sep 2023
Response from HOM on 6 Oct 2023
Duncan, thanks for taking the time to leave a review. We're happy to see you were satisfied with the hotel's cleanliness. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve. All the best, Jena - Hotel Operations Manager.

10/10 Excellent

ERNEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 29 Sept 2023
Thanks for the perfect rating, ERNEST. We hope to welcome you back and All the best, Jena - Hotel Operations Manager.

8/10 Good

Donald

Stayed 1 night in Sep 2023
Response from HOM on 25 Sept 2023
Donald, thanks for the amazing rating. We hope to see you soon and All the best, Jena - Hotel Operations Manager.

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted, many thanks
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 4 Sept 2023
David, thanks for your top marks!All the best, Jena

10/10 Excellent

richard

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 4 Sept 2023
Wow, 10/10! Thanks so much for your top marks, Richard.All the best, Jena -

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
The young man on reception when l arrived was polite and welcoming, explaining everything from parking ,accommodation and breakfast. His politeness and appearance made him a credit to the Hotel chain.
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 29 Aug 2023
We appreciate your review, Graham!Best wishes, Jena -

10/10 Excellent

Edward

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 29 Aug 2023
Thanks so much for your top marks, Edward.Best wishes, Jena -

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 22 Aug 2023
Thanks so much for your top marks, Michael.We hope to see you again soon!All the best, Jena -

8/10 Good

Sarwan

Stayed 6 nights in Aug 2023
Response from Hotel Operations Manager on 15 Sept 2023
We appreciate your feedback, Sarwan.See you soon.Best wishes, Jena

6/10 Okay

Nicola

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, however: the lift was broken. The A/C in our room was broken. After opening the window we noticed very loud train noise. Dead spider in bathroom. Broken ice machine in lobby. Could have been better
Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 22 Aug 2023
We appreciate your feedback, Nicola.We are sorry to see the A/C in your room was broken. Please know our team are available to rectify any issues you experience during your stay. We hope to see you again soon!All the best, Jena -

10/10 Excellent

Gurbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing.
It is nice beautiful place to stay . We really enjoyed it . Staff was very friendly and helpful. Carpet at entrance had some spots otherwise everything else including breakfast was great . I will love to go back in my next visit to UK .
Stayed 10 nights in Aug 2023
Response from Hotel Operations Manager on 18 Aug 2023
Thanks so much for your top marks, Gurbir!We're pleased to hear our team made your stay pleasant. We'll let them know how much of an impact they had on your stay. We hope to see you again soon!All the best, Jena -

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 4 Sept 2023
Thanks for your top marks, John.Safe travels and see you again soon!All the best, Jena -

10/10 Excellent

Zuhaib

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with some of the best staff I've come across. They were friendly and made our stay very comfortable.
Stayed 3 nights in Aug 2023
Response from Hotel Operations Manager on 9 Aug 2023
Zuhaib, thanks for your perfect rating.All the best, Jena -

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on 9 Aug 2023
William, thanks for your top marks.All the best, Jena -

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Air conditioning would not work. Thank heavens the window opened. However given the cost of the room this is not good.
Stayed 2 nights in Aug 2023
Response from Hotel Operations Manager on 9 Aug 2023
Thanks for your feedback, Margaret.Please know our team are on hand throughout your stay to help with anything you need. We hope to welcome you back again soon.All the best, Jena -

4/10 Poor

olukemi

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 2 Aug 2023
Olukemi, thanks for your review.Best wishes, Jena

8/10 Good

Linda

Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on 2 Aug 2023
Linda, thanks for your review.See you soon.All the best, Jena

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
We stayed 1 night here as a stop over on our way to the New Forest camping trip. Ideal location and exceptional value for money. Very friendly helpful staff. Lovely garden to sit in for an evening drink. Will definitely stay here again.
Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on 1 Aug 2023
Helen, thanks for your kind words.All the best, Jena

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on 1 Aug 2023
Wow, 10/10! Thanks for your top marks, Terence.All the best, Jena

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice basic hotel with friendly staff. Good location for transport links.
Stayed 4 nights in Jul 2023
Response from Hotel Operations Manager on 26 Jul 2023
Thanks for your review, Paul.See you soon.Best wishes, Jena

10/10 Excellent

Faith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful stay and not too far from the sights in Bedford town centre
Stayed 2 nights in Jul 2023
Response from Hotel Operations Manager on 24 Jul 2023
Faith, thanks for your top marks!See you next time.Best wishes, Jena

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent, professional andhelpful.
We were greeted with a smile and helpful advice.
Stayed 2 nights in Jul 2023
Response from Hotel Operations Manager on 20 Jul 2023
Thanks for your top marks, David.See you soon.Best wishes, Jena

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good roadside stop.
Ms Robinson at reception was cheerful and very helpful. Good breakfast and hospitality. A few bathroom maintenance issues. Some traffic noise. A/c worked well.
Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 29 Jun 2023
Thanks for your fab feedback, Roger.We're pleased to hear our team made your stay pleasant. We'll let them know how much of an impact they had on your stay.We hope to welcome you back again soon.Best wishes, Jena

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Quiet rooms, good breakfast, would stay again.
Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 26 Jun 2023
Thanks for your fab review.See you soon.Best wishes, Jena

10/10 Excellent

john

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 21 Jun 2023
Wow, 10/10! Thanks so much, John.See you next time.Best wishes, Jena

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt check in til 3:30am but still there to greet us. Excellent service.
Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 19 Jun 2023
Robert, thanks for your 5/5 rating!Best wishes, Jena

10/10 Excellent

Coral

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 19 Jun 2023
Coral, thanks for your top marks!Best wishes, Jena

10/10 Excellent

Tracie

Stayed 1 night in Jun 2023
Response from Hotel Operations Manager on 12 Jun 2023
Thanks so much for your top marks, Tracie.Best wishes, Jena

6/10 Okay

lizzy

Stayed 1 night in May 2023
Response from Hotel Operations Manager on 6 Jun 2023
Lizzy, thanks for your review.We hope to welcome you back again soon.All the best, Jena

10/10 Excellent

R

Stayed 1 night in May 2023
Response from Hotel Operations Manager on 30 May 2023
R, thanks for your top marks.Best wishes, Jena