Exterior
Check availability

Reviews of Hampton Inn & Suites Port Arthur

2.5 out of 5
Hampton Inn & Suites Port Arthur
7660 Memorial Blvd, Port Arthur, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 142 out of 262 reviews" "
Rating 8 - Good. 70 out of 262 reviews" "
Rating 6 - Okay. 22 out of 262 reviews" "
Rating 4 - Poor. 14 out of 262 reviews" "
Rating 2 - Terrible. 14 out of 262 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cinthya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is top-notch. Everything was very clean. Bedding was very comfortable and had fantastic light blockage in our room. We would definitely stay here again. Employees were very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came down to visit new grand babies and our stay at the hotel was awesome! Clean and quiet. Breakfast was great also!
Stayed 1 night in Jan 2024

10/10 Excellent

Gwen

Travelled with family
Liked: Staff & service, property conditions & facilities
The desk staff, sorry, I do not know his name, was very kind, great customer service, answered all my questions, had my room, and reservation ready when I arrived. The room was clean and housekeeper staff helpful and kind. The breakfast was good with many choices. Would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

christel

Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Short notice reservation for work. Room was great. No complaints.
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mahan was outstanding in handling an issue we had with our room. Dispute full occupancy, she was able to get our room changed to the other side of the building in less than 20 minutes, making our weekend stay perfect.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to stay.
Stayed 2 nights in Aug 2023

2/10 Terrible

BELINDA

Travelled with family and small children
Disliked: Property conditions & facilities
When I arrived, the desk clerk said the elevator wasn’t working, and we had to walk upstairs to the room. A courtesy call would have been nice before we got there. We had to drive to Beaumont.
Stayed 1 night in Jul 2023

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
First, no clerk at sign in for 5mins. They do NOT call you and tell you elevator doesn’t work. Looks like from reviews it has been down for a month. So be prepared to walk up and down.
Stayed 3 nights in Jul 2023

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was down when we arrived at the hotel. We had to carry our luggage up the stairs to get to the 2nd and 3rd floors. Seems like there should have been a service elevator that could have been used to assist with getting people and luggage to their floors. Otherwise it was a nice hotel
Stayed 3 nights in Jul 2023

4/10 Poor

eileen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The full complimentary breakfast was very nice and parking was free. The hotel overall could use a refresh. The elevator did not work our entire stay and we had a second floor room. This hotel allows pets and the guests on our floor left their dogs unattended and they barked constantly until we complained to the front desk. We did not use the pool as we weren't sure the people hanging around the area were actually registered guests. Bottles of alcohol and loud music. There are a number of other hotels in the vicinity and I would check those out instead.
Stayed 2 nights in Jul 2023

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Manager Niel Patel was not accommodating at all pertaining to moving my hotel room to the first floor due to elevator not working. Would not discount or provide my family with anything other than it’s not their problem and that I booked through Expedia. I informed them of spraining my knee a few days earlier and that I could not walk up flights of stairs,but they put me on the third floor,their highest floor,anyway. I asked if I could cancel the room because of the elevator,but they said I would be charged for one night regardless. I tried to work it out with a front staff person but she just gave me the Hilton corporate number and said to call them. As a result,I will have to got to urgent care to check out my sprained knee. Very unprofessional as I stay at this hotel often when I come to Port Arthur. I will not be spending any money with this hotel again after this very unprofessional and horrible experience. I will tell my friends and family as well.
Stayed 1 night in Jun 2023

4/10 Poor

Ondra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was brief because we arrived late but good
Stayed 1 night in Jun 2023

10/10 Excellent

richard, Hernando

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a Hampton so very acceptable
Stayed 1 night in Jun 2023

10/10 Excellent

elbred

Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, beds and pillows very comfy, hot breakfast,
Stayed 2 nights in May 2023

10/10 Excellent

JB

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Christina

Great place
This was the first time to stay there. Went for a family wedding. The hotel was great and nothing to complain about at all.
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Stayed 1 night in Mar 2023

10/10 Excellent

Philip

Stayed 1 night in Feb 2023

10/10 Excellent

Lacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Rufus

Stayed 1 night in Jan 2023

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jan 2023

10/10 Excellent

Michael V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, clean and the location was very good (accessible to all the major thoroughfares) in Port Arthur, TX. Clean room and Excellent (free) breakfast to start the day!
Stayed 1 night in Jan 2023

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Jan 2023

10/10 Excellent

CORINNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!

4/10 Poor

Courtney

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is unaware of any reservations being made with Expedia so our room was changed to accommodate their lack of information. Very frustrating. They upgraded our room to a suite, which was fine, however the A/C did not work and our room was hot all night long. We woke up the next morning with water all over the carpet. Not sure where or how it got there but we were just glad to check out.
Stayed 1 night in Dec 2022

8/10 Good

Portia, Pflugerville

Liked: Cleanliness, amenities, property conditions & facilities
Walls were very thin; I could hear "activity" from another room. Looked like they tried to update it with new paint and such, but it still had an older feel.
Stayed 3 nights in Dec 2022

10/10 Excellent

Margaret

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was friendly!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Wonderful stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Nice hotel. Near food and shopping. Lots of highway noise. Great blackout shades. Good price
Stayed 2 nights in Oct 2022

10/10 Excellent

Cierra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Oct 2022

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Expedia charges me more than the quote I received online. I could have rented cheaper in person than use your service I will never use Expedia to book again. You won’t honor what was quoted
Stayed 6 nights in Oct 2022

6/10 Okay

Josue

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not worth it.
For the price, this place is not worth it. Needs some remodeling,Breakfast made me a little sick, My room smelled like cigarettes even though i got a no smoking room. Positive notes:Room is spacious and the lady in front desk is really nice.
Stayed 1 night in Oct 2022

10/10 Excellent

Jhiri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Came down to Port Arthur for my mother's funeral. Picked a hotel with a pool for my 14 year old twins. Get there, check in and go to our room. Came down shortly later to pool only to find that is closed for maintenance.for the whole time we were to be in town. Went down and told the front desk we were leaving due to the advertised pool not being open. Left hotel and left keys at front desk. Went down the street to Holiday Inn and enjoyed the pool.
Stayed 4 nights in Sep 2022

4/10 Poor

Raymond

Business traveller
Liked: Staff & service
Disliked: Room comfort
Horrible because of the oil guys slamming room doors at 3 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

Shalonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet property. Staff very nice and accomodating.
Stayed 1 night in Sep 2022