Bear Swamp Tours and Activities

The hotel room was clean and the location was very central to the tourist attractions that we visited within 2 days. I love that it's in the heart of the city. Check-in had a very long line, especially because the mobile key option was disabled. The elevators took a long time. There could be more food options on-site and it would be nice if they were offered at more economical prices. We didnt have the opportunity to use the resort credit offered for food because of limited options and extremely busy lines. The staff was friendly for the most part. There were a few inconsistencies and its hard to speak with a front desk representative. The overall hotel experience was great for my family with teenagers. I'd come back again during a non-peak season, outside of the holidays.

Great location, room was clean, decent sized for NY (we did have the penthouse) and courteous staff.

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!