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Aston Batam Hotel & Residence

3.5 star property
Hotel with free valet parking, near Nagoya Hill Mall

Choose dates to view prices

Aston Batam Hotel & Residence sits conveniently near Nagoya Hill Mall. Travelers can cool off in the outdoor pool or sample local and international dishes at Basil Restaurant. The property includes a bar, gym and coffee shop, with free WiFi throughout to keep everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Two Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4

View all photos for Deluxe King

Free toiletries, hair dryer, slippers, towels

Deluxe King

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Aston Suite

Aston Suite

Aston Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Fan
Rainfall showerhead
Private bathroom
Hairdryer
  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family

Deluxe Family

Deluxe Family

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 3 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
LCD TV
3 bedrooms
Fan
Rainfall showerhead
  • 117 sq m
  • 3 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Double

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double

  • Sleeps 2

View all photos for Deluxe Twin

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Family

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Family

  • Sleeps 3

View all photos for Junior Suite Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Located At Apartment

  • Sleeps 2

View all photos for Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Fan
Rainfall showerhead
Private bathroom
Hairdryer
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Aston Suite

In-room safe, desk, soundproofing, iron/ironing board

Aston Suite

  • Sleeps 2

View all photos for Three Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Three Bedroom Apartment

  • Sleeps 5

View all photos for Deluxe Premier Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Premier Located At Apartment

  • Sleeps 2
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About the area

Map
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444

What's nearby

  • Nagoya Hill Mall - 13 min walk - 1.2 km
  • Grand Batam Mall - 3 min drive - 2.6 km
  • BCS Mall - 3 min drive - 3.0 km
  • Harbour Bay Ferry Terminal - 4 min drive - 3.8 km
  • Batam Centre Ferry Terminal - 6 min drive - 6.3 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • ‪Pisang Keju Terowongan - ‬3 min walk
  • ‪Cafe Bukit Cinta (CaBuCi) - ‬15 min walk
  • ‪The Peak Cafe - ‬13 min walk
  • ‪Asher Bistro & Lounge - ‬13 min walk
  • ‪Rumah Makan Siltor Group - ‬5 min walk

About this property

Aston Batam Hotel & Residence

Hotel near Nagoya Hill Mall
Take advantage of a terrace, a coffee shop/cafe and dry cleaning/laundry services at Aston Batam Hotel & Residence. The on-site restaurant, Basil Restaurant, features local and international cuisine. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a banquet hall
  • A ballroom, a lift and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 232 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Electric kettles, fans and daily housekeeping

Similar properties

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 70 reviews
The price is NZ$158
includes taxes & fees
4 Nov - 5 Nov
Oakwood Hotel & Apartments Grand Batam

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 11 PM on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 180,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Basil Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 450000 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 180000 for adults and from IDR 100000 for children
  • Airport shuttle fee: IDR 160000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 450000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system

Property is also known as

Aston Batam Hotel
Aston Batam
Aston Batam & Residence Batam
Aston Batam Hotel & Residence Hotel
Aston Batam Hotel & Residence Batam
Aston Batam Hotel & Residence Hotel Batam

Frequently asked questions

Does Aston Batam Hotel & Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Aston Batam Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aston Batam Hotel & Residence?

Self-parking and valet parking are free at this property.

What time is check-in at Aston Batam Hotel & Residence?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Aston Batam Hotel & Residence?

Checkout is at noon.

Does Aston Batam Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-11 PM on request. A fee of IDR 160000 per vehicle applies.

Where is Aston Batam Hotel & Residence located?

Situated in Batam, this hotel is within 2 miles (3 km) of Nagoya Hill Mall, BCS Mall and Grand Batam Mall. Maha Vihara Duta Maitreya Buddhist Temple and Maha Vihara Duta Maitreya Temple are also within 3 miles (5 km).

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Reviews

Aston Batam Hotel & Residence Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 215 out of 420 reviews
Rating 8 - Good. 154 out of 420 reviews
Rating 6 - Okay. 32 out of 420 reviews
Rating 4 - Poor. 9 out of 420 reviews
Rating 2 - Terrible. 10 out of 420 reviews

Reviews

8/10 Good

Yew Beng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff as a whole is extremely friendly, helpful and professional, everyone included. The buffet breakfast is very substantial and delicious. Location of hotel is excellent. Every where you want to go is just a short Grab ride away. The Grab rides are safe and affordable.
Stayed 2 nights in Sep 2025

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff very helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Muhd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay. Will be come in again
Stayed 2 nights in Aug 2023

10/10 Excellent

Su Hia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been my go to hotel in Batam. Service is great as the staff are always ready to help you with your luggages and shopping bags when you arrive at the hotel. Room condition has gotten quite aged over the years, a make over and renovation will be great.
Stayed 3 nights in Dec 2024

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service
Overall is good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good holiday @ Aston

Housekeeping responsive. Download Whatsapp to maintain speedy communications
Stayed 2 nights in Jan 2023

4/10 Poor

Ying Xun

Disliked: Property conditions & facilities
Check in time is 2:00pm but I can only check in at 4:30pm due to the room was not prepared yet,I wait at the lobby for one hour,hope improve
Stayed 2 nights in Nov 2024

10/10 Excellent

XING LONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the gym facilities. Dislike the wifi unstability in room.
Stayed 2 nights in Aug 2022

6/10 Okay

Tang Lye Cheng

Liked: Staff & service
Disliked: Amenities
Location is good. But room was badly maintained. Laminates on side table was flipping out. Bathroom floor was dirty and had algae.
Stayed 1 night in Feb 2023

6/10 Okay

Rina

Liked: Staff & service

Run-Down apartment but still comfortable

The stay was okay, acceptable. Book a junior one bedroom apartment. The apartment was run down, dull and not that clean. What i suggest to the hotel, is that do a repaint to the wall. Change the sofa, as its all so old, prepare a garbage bag for customer to use.put more deco to the apartment so that it wont be dull anymore
Stayed 2 nights in Oct 2024

8/10 Good

Lian Hin

Liked: Staff & service, property conditions & facilities
Am not impress with the old and a little filthy bath towel,bathroom and bedroom are good size, relatively clean(could be better) ,staff are attentive. The manager response was swift and highlighted that is time the hotel replace all old bath towel cause it reflects on the hotel strive for cleanliness.
Stayed 1 night in Aug 2023

10/10 Excellent

Garson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aston Batam has an amazing array of staff who attended promptly to all our requests. We stayed in a 3-bedroom residence apartment. The room was clean, tidy, and comfortable. There was an air conditioner in each room, and they provided a large 20L water cooler. The swimming pool was large enough to swim laps, which we did every morning. Breakfast was delicious with plenty of variety to satisfy even the pickiest eaters. All Grab drivers were familiar with the hotel's location. We had a fantastic time in Batam, and Aston contributed to our enjoyable stay. There were two minor issues with our apartment; the room and bathroom door locks did not lock seamlessly and the certain had a tear. As stated, these were minor.
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Aston, as usual....

I booked studio plus located at apartment tower n our room at 5th floor. Stated 42sqm (online) but it seems smaller than that. Felt quite disappointed.... but (luckily) have balcony with city view...Anyway, bfast buffet was good; many choices n really satisfied with it. Checkin n check out were also easy... (but) the only matter (im not happy) was the male staff when checkin was not friendly. Really wasn't...
Stayed 4 nights in May 2023

8/10 Good

Zaidani

Liked: Staff & service
Apartment is run down. Should consider doing some renovation. Staff are very friendly.
Stayed 2 nights in Jul 2025

6/10 Okay

Khoo

Liked: Staff & service

Great Service

Great service but 3 bedrooms apartment has no sound proofing from traffic and daily prayers. Furnitures are old.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shahul

Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice and comfortable experience at Aston
Stayed 2 nights in Jun 2025

4/10 Poor

Stephen James

Disliked: Property conditions & facilities, room comfort
the electricity at the breaker panel
Stayed 4 nights in May 2025

6/10 Okay

Sai Tim

Liked: Amenities
Disliked: Property conditions & facilities
This property where I stay: Shower head crashes. Swich for turning ON/OFF light outside toilet which cover come out. There's no face towels. Not a good location. There's no dinning shops nearby. Customer's Service is not good enough. Hotel's restaurant always full-housed for breakfast due to There's no other shops or restaurants to eat.
Stayed 2 nights in May 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, but they didnt have towrls by the pool. We were told to use our bath towels. Not ideal. Therexwas also no hand towels on our toom only large bath towels.
Stayed 2 nights in Feb 2025

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good n up to my expectations however I was disappointed that there were no hand towels and floor mat and non- slip bath mat. The toilet paper was also lacking-only half a roll in each toilet which was not sufficient for 4 people
Stayed 2 nights in Feb 2025

6/10 Okay

adibah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt. I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore.
Stayed 1 night in Aug 2024

6/10 Okay

Kristine

Junior suite is not good

We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast.
Stayed 2 nights in Aug 2024

6/10 Okay

Nur Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort

System down? Hmm...

Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.
Stayed 2 nights in Aug 2024

2/10 Terrible

Wesley

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000? why would you charge clients for washing of the bed sheets when it is not the clients issue? I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest
Stayed 2 nights in Jul 2024

2/10 Terrible

Kurniawati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Length of Stay: 1 night (25-26 May 2024)** Rating: ★★☆☆☆ (2/5) I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff. On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately. Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night. To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing. This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff
Stayed 1 night in May 2024