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Reviews of Mercure Président Biarritz Plage

4 out of 5
Mercure Président Biarritz Plage
18 Place Georges Clémenceau, Biarritz, Pyrenees-Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 134 out of 364 reviews" "
Rating 8 - Good. 167 out of 364 reviews" "
Rating 6 - Okay. 43 out of 364 reviews" "
Rating 4 - Poor. 15 out of 364 reviews" "
Rating 2 - Terrible. 5 out of 364 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Tobin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money - definitely worth paying a bit extra for the ocean view upper floors. The view of Grand Plage and lighthouse over the rooftops was picture postcard perfect!
Stayed 3 nights in Aug 2023

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Jul 2023

10/10 Excellent

Kim

Stayed 4 nights in Aug 2023

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean, tidy, and comfortable room. Very friendly staff.
Stayed 2 nights in May 2023

4/10 Poor

Lori

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing hotel in a lovely location
No air conditioning available and it was quite warm. The only way to get air was to open the windows, which required opening the curtains as well, so at night all the light and noise from the parking lot came into the room. See photos. My room was not serviced, even though Housekeeping came by at 14.10 while I was on the phone and said they would come back in 30 minutes. I spent the entire afternoon and evening out of my room so I wouldn’t get in their way, and was disappointed to find nothing had been done. The key sensor on my door was iffy. When I asked Reception to try a new card to make sure the key itself wasn’t the problem, they implied it was my own fault, that they had just adjusted the doors. Even a passing maintenance man was unable to let me in with his passkey (my key worked eventually). This may be why my room wasn’t serviced, but no one told me. In all I was quite disappointed. This is a wonderful location, but the clientele is not considered.
Stayed 2 nights in Apr 2023

6/10 Okay

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service
Lovely staff but a horrifically overpriced breakfast and tired rooms. €40 for a self serve machine coffee & a sachet of bought in museli, for two. Not even a waiter in sight. The room had a great view, but was small and the white pleather touches were very strange and the “comfortable” chair was extremely worn and dirty. The building is pretty drab from the outside.
Stayed 1 night in Oct 2022

4/10 Poor

Ivan

Travelled with partner
Disliked: Amenities
For the price - extremely subpar!
Stayed 1 night in Aug 2022

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have been back to this hotel many times. It is always a pleasure to stay there. The front desk staff are exceptional.
Stayed 3 nights in Jul 2022

4/10 Poor

Carlos

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disappointing for the price paid. Extremely small room that despite being advertised as a room with an ocean view, it only had a glimpse of ir. Service was mediocre. Would not come back.
Stayed 1 night in Jun 2022

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Na
Stayed 1 night in Jun 2022

10/10 Excellent

Evan, Lond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly and helpful staff. Very clean and comfortable.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Liked: Room comfort
All in all a great view.
The room was quite small for the price... I paid for an upgrade... was not worth it. The view was awseome. The bed was small but comfortable. There was a funky smell in the room like backed up sewage pipes. Parking is offsite but next to hotel... paid €19 for the day.
Stayed 1 night in Nov 2021

10/10 Excellent

Dariann, West New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the hotel. Also, the service was friendly and very accommodating. Emma and Floran at the front desk were so kind. Would definitely return!
Stayed 5 nights in Aug 2021

8/10 Good

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👍
Good overall - unfortunately no bar in the hotel itself ! Need to go to the other mercure
Stayed 1 night in Sep 2021

8/10 Good

Eyal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms are clean and nice, overall a good price.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location - parking
Stayed 3 nights in Jul 2021

10/10 Excellent

Hyemin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central, easy to walk to all points of interest. The hotel and rooms were spotless and staff very friendly and helpful. Buffet breakfast was excellent with a large selection of options.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very well located in centre close to beach, shops, good bars and restaurants. Cheerful and helpful staff. Definitely recommended.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early autumn break in Basque Country
A delightful town/resort. Wonderful scenery and weather.verycomfortable stay in a central location.
Stayed 2 nights in Sep 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Excellent location in Biarritz. Clean, comfortable, friendly reception, comfortable beds. We couldn’t ask for more.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Good location, small rooms
Great location. The sheets and bedding are very low quality and the towels were thin and had never been washed (new and left lint everywhere). We asked for new towels, but they were never delivered.
Stayed 1 night in Aug 2018

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Biarittz
Great hotel and location. Parking a bit of a nightmare on a sunny, beach day.
Stayed 1 night in Jul 2018

6/10 Okay

Hanna

Liked: Cleanliness, room comfort
very poor amenities in the room problematic traumatic check out the hotel must be graded less than 4 stars
Stayed 1 night in Jul 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Biarritz
Biarritz and the Cotes Basque are beautiful. The hotel is well placed, staff excellent and room very comfy.
Stayed 14 nights in Dec 2017

8/10 Good

Diane

Liked: Staff & service
Ok but hotel needs renovation. Location good but a lot of restaurants nearby closed or close early.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The CA of FR...
bon fete!
Stayed 1 night in Sep 2017

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Ron, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed two nights. Good clean hotel managed well. fully met expectations
Stayed 2 nights in Aug 2017

8/10 Good

hazel, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biarritz hotel
Nice clean hotel in central location near beach ,shops, restaurant and good access to inexpensive public transport
Stayed 5 nights in Jul 2017

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in central Biarritz
Nice hotel in excellent location for visiting tourist attractions in Biarritz. Close to shops, beaches, old port and many bars and restaurants. Hotel itself does not have a restaurant or bar, but this is not much of a problem as there are plenty of options in the immediate area. Breakfast is adequate with reasonable selection of cold and hot food choices. Superior rooms offer view of the sea and lighthouse, although not sure if this is really worth the premium. A/c unit very powerful, so no problem with the hot weather. Public car park next door where it was quite easy to find spaces, even for a large car. Parking is charged by the hour but capped at €19 per day. Reception staff very helpful and friendly. Would happily return here if we were visiting Biarritz again.
Stayed 2 nights in Jul 2017

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location and is easy to access for a disabled person. The only down side is that in the twin room the beds are high and tiny!! Hardly relaxing when you go to turn over and fall out of the bed every time!!
Stayed 1 night in May 2017

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Lovely room with a sea view so close to the beach. Lovely staff. Bag storage secure. Great breakfast! So yummy! Nice beds comfortable room. Loved it!
Stayed 2 nights in Jun 2017

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - but not a 4 star
Hotel was pleasantly better than we expected for the price. The room was bigger than expected - a lot of french hotel rooms are tiny so if they are described as small on the website this can be a worry. Very modern, crisp and clean. We stayed on 4th floor accessed via elevator. Location was ideal and close to all amenities. Aircon is not available off season - which was a pity as it was quite warm outside - 27degrees. We had to leave the bedroom window open which meant there was traffic noise as our room was at the front. Tea & Coffee making facilities were basic - 2 paper cups provided and tea supplies not replenished on day 2. Website states complimentary bottled water. This is true but only one small bottle per room for the entire stay - why bother? Website states shuttle bus. THIS IS NOT AIRPORT SHUTTLE. Biarittz has a wonderful free little bus shuttle around the town - nothing to do with the hotel. (FYI Casino - refers to meeting rooms not gambling!) Try Red Bar around the corner to the right as you leave the hotel. Also, excellent restaurant L'Entre Deux "ED" on the same street. Tasting menu was superb - we were lucky to get 7.30pm sitting so best to book. There are plenty of little boulangeries to have breakfast or a coffee. Beach was lovely - great for surfers. Local bus service is excellent, clean, efficient and cheap. €1 per hour. €2 for 24 hour ticket. 10 mins to/from the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, modern, in the center of Biarritz
Excellent, modern hotel in center of Biarritz. Very helpful staff.

4/10 Poor

Paul

Disliked: Staff & service, room comfort
Average Hotel
The hotel was ok, however, the toilet and bathroom are two units and while the bathroom is ok, the toilet in our room was extremely small and no working ventilation. You have to back in to the toilet and I would say that the toilet on an aeroplane is bigger. I did not find the reception staff friendly in any way however the girls cleaning the room were friendly. The location is very convenient and is less than five minutes from the beautiful beach. I would give it a five out of 10.

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of Biarritz
The hotel is a great location with modern decor, clean and close to the beach. The staff were helpful and everything was within easy walking distance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Central Hotel
This hotel is in a great location right in the middle of town and a short distance away from the beach. Nothing fancy but very comfortable and clean with great A/C.

10/10 Excellent

Paul, Dunstable

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location!
Basic hotel but incredibly clean and tidy and fantastic location. Highly recommended for those wanting a comfortable room to use as a base for a holiday.

8/10 Good

marnie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in excellent position bars cafes and beach
It was our first visit to Biarritz we found all we expected it to be. The beaches were lovely walking along the promenade was a joy.

8/10 Good

Philip, Dublin

Liked: Cleanliness, property conditions & facilities
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