Top Hotels Near Basin Shoppes in New Castle from NZ$121

"Very nice room & the staff was very friendly!"

"The shuttle was convenient. For getting to the hotel, you need to call them and they'll sent it. For going to the airport, you will need to sign-up the day before you leave. Spots can fill up fast!"

"They took $100 incidental hold 2 weeks ago! We have called everyday and gotten different stories saying they released it back to us but we have yet to receive our money back"

"Sorry this is not a place I would ever stay again. You smell smoke immediately when you enter the building. The carpet in the hallway so very dirty. The room let out couch and furniture had stains all over it. Outside in the back where I parked to get to my room smelled just like trash it was terrible. "

"Nice "

"Had a horrible experience checked in staff was not nice.They were rude.They give me my room when I get off.The elevator is a guy approaching me in regular clothes, saying 236, which was supposed to be my room coming to find out.He's telling me that room is no good.Then he gives me another room.Doesn't introduce yourself as a manager. Then when we go in the room, it smells completely like bleach.I could not smell north sea because the stench of the bleach was so extremely strong. I go back to the front desk to let the front door snow.They give me another room.I also pay extra for another bed. The last and final Rome, they attempt to give me I sit on the bed. Almost fell off the bed was broken. I go back to the front desk to explain to them what I just experienced staff get where we ruled saying reimbursement my money back, didn't even let me say anything regarding the Rome. So after they said to give me my money back, I asked, are you kicking me out? And they say yes. I would never stay in a quality hotel and I think anybody moving forward should never stay at at the quality hotel."

"AC was not working, sheets were stained, did not offer hand soap, house keeping only comes once a week, parking is $10 a night, continental breakfast was incredible sad, creamer for coffee was chunky and gross. None of which was stated when booking online"

"The bathroom needs to be updated "

"Pool was closed when we were told it was open. Then staff yelled at kids for running around. Staff was very rude at check in and check out. The TVs in bar were broken for something for the kids to do. No kids menu at the restaurant. Some restaurant staff was kind and understanding about the kids. Very disappointing stay. "