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"The room was clean every day. Pool and spa was excellent condition. "

"Excellent stay, breakfast and dinner buffets very nice (the pineapple - so fresh and tasty!!)"

"The hotel is not by the beach. The photos make it look like it is by the beach but really isn't. You have to walk about ten minutes to reach the praia. The breakfast was good. The staff in the restaurants were friendly and efficient. The overall service was okay. I arrived Sunday, asked for extra 2 clean pillowcases, and I had to ask about 4x before I actually got them. By the time they gave me pillowcases, it was already Tuesday afternoon. I asked for a wake up call on my last day and the reception never called my room. I asked for clean towels and I was told that towels are changed every three days. I stayed for 7 nights and my bedding was never changed. The only positive thing about this hotel is breakfast. Other than that, it is pricey for the quality of service they provide. I say it is FALSE ADVERTISEMENT especially when it comes to beach descriptions. I would go somewhere else. I cannot recommend this hotel simply because customer service is not their priority. "

"The room was very clean. Perhaps a bit dated and in need of a fresh coat of paint. Other rooms were getting renovated. The room was spacious. AC worked well, internet worked well. Breakfast was good, but not really ready by 7am. It's all on island time!"

"No hotel has ever exceeded my expectations as much as this one. ​At first, I was actually a bit jealous of the people staying in those big hotels right on the coast. But once I walked down there, I realized it was just a dead end full of nothing but tourists and hotel amenities. I even saw people basically fleeing their resorts because they couldn't face another boring hotel buffet! ​Staying in the heart of Santa Maria was a total game-changer. We got to experience the real local culture—eating where the locals eat, chatting, and actually feeling part of the community. Everything we needed (shops, restaurants, you name it) was less than a minute's walk away. ​The hotel itself was great and really well-maintained. The staff did a meticulous job cleaning the rooms, and having Netflix was a huge plus for winding down at the end of the day. Breakfast was served fresh every morning, and even though the menu didn't change much, it was always tasty. It was a bit unlucky that the rooftop was being renovated while we were there, as that would’ve been the icing on the cake, but honestly, the stay was still perfect."

"The Level upgrade is worth it. The staff were super friendly. A great stay overall"

"Breakfast was varied always fresh and service always excellent. Was also a bonus having a member of our family as staff."

"Honestly one of the best resorts I’ve stayed at. The food was amazing with so much variety. The scenery and beaches were beautiful, making the whole experience even more relaxing. The staff were also incredibly friendly and always willing to help whenever needed. I’ll definitely be visiting again!"

"Everything about this hotel was great. If you are coming to Verde, definitely stay here"