Outdoor pool, pool loungers

Reviews of Sunotel Junior

2 out of 5
Sunotel Junior
Avinguda de Sarria, 9, Barcelona

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miklos

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Reasonable price
It was a pretty good service with polite staff. The rooms need a small maintenance renovation with additional connectors, but anyway, the price was reasonable.
Stayed 2 nights in Feb 2024
Response from Albert Lopez on 13 Mar 2024
Dear Miklos,Thank you for taking the time to share your positive feedback about your experience at our hotel. We are pleased to hear that you received good service from our polite staff and found the pricing reasonable.We appreciate your suggestion regarding the maintenance renovation and additional connectors in the rooms. Your input is valuable, and we will certainly consider it as we strive to enhance the overall guest experience.We look forward to the opportunity to welcome you back and provide you with another excellent stay.Best regards,Albert LopezHotel Manager

6/10 Okay

Humberto, Downey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sunotel junior was great option for the price. Lots of restaurants and fast food options very close to the hotel. The subway is about a block away. The staff was friendly and helpful for the most part. Only issues I had were that there are 2 hotels connected. One is more luxurious and the other is price friendly. The price friendly entrance is either under construction or is just closed permanently. Every time we wanted to go in or out of the hotel, we had to go through a route that involved 2 separate elevators and a long, curvy hallway in between. This was kind of a hassle but doable. Another thing that I wasn’t too happy about was that there was AC and heater available with a small monitor to allow for adjustments. Turns out, we could not control it because it was centralized for the entire floor. If we wanted to make it warmer or colder, we would have to call the front desk to notify maintenance to adjust the temperature. This would have to be done during certain hours as well. Whenever we wouldn’t call to adjust the temperature, we would open the windows to let the cool air in but would encounter either other occupants, smoking or random pedestrian, smoking outside the window. This was during the day and at night at this no smoking hotel. Other than this, the experience was very pleasant, and I would most likely stay at the junior hotel, if I’m looking to save some money. Next time I’d probably stay at the main hotel.
Stayed 6 nights in Mar 2024
Response from Albert Lopez on 13 Mar 2024
Dear Humberto,Thank you for sharing your detailed feedback about your stay at Sunotel Junior. We are delighted to hear that you found it to be a great option for the price, enjoyed the proximity to restaurants and the subway, and appreciated the friendly and helpful staff.We apologize for any inconvenience you experienced due to the centralized temperature control.Your comments are important to us, and we will use them to improve our services and facilities. We appreciate your understanding and hope that despite these challenges, you had an overall pleasant experience.We look forward to the opportunity to welcome you back and provide you with an improved and more comfortable stay.Best regards,Albert LopezHotel Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not a good value for your money.
Badly overpriced. Hostal type property that charges 3-4 star prices. Not a good value for your money. On the positive side: the room was clean, bathroom was modern and comfortable. The breakfast was good but too pricey. On the negative side: The person on the front desk was not friendly or helpful. She gave us some headache with the check in. Also she didn't show us to our room, which was pretty hard to find since it was located in the different building. Room was very small, weirdly shaped and uncomfortable.
Stayed 7 nights in Oct 2023
Response from Albert Lopez on 7 Mar 2024
Dear Viktor,Thank you for taking the time to share your feedback with us. We appreciate your comments and regret to learn that your experience did not meet your expectations.We apologize for any inconvenience you encountered during the check-in process. Providing excellent customer service is our priority, and we are sorry to hear that you felt the front desk experience fell short. Your feedback will be shared with our team to address areas for improvement.We are pleased to know that you found the room clean, the bathroom modern and comfortable, and the breakfast to be of good quality. However, we understand that the room size and layout were not to your liking, and we apologize for any discomfort you may have experienced.Regarding the pricing, we continually evaluate our rates to ensure they align with the value and services we provide. Your comments will be taken into consideration as we assess our offerings.We truly value your input, and we hope you would consider giving us another opportunity to provide you with a more positive experience in the future.Thank you for choosing our hotel, and we appreciate your candid feedback.Kind regards,

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Albert Lopez on 27 Feb 2024
Apreciado Julio,Muchas gracias por tu estancia y la valoración.Saludos,Albert LopezDirector

2/10 Terrible

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Keine eigene Rezeption. Ein Irgarten im Untergeschoss wo man über einige Ecken zum anderen Hotel kommt. Zuerst wollten sie mir ein Zimmer geben ohne Fenster nach außen. Lüften nicht möglich und keine richtige Lüftung vorhanden. Hotelgäste warten laut bis 2:30 Uhr. Sollte mal renoviert werden. Im Lüftungsschacht war ein Tier das manchmal bei Licht am Lüftungsgitter kratzte. Gut das des aus Metall war. Ich schätze eine Ratte. Kein richtiger Bettüberzug. Nür Tücher und die Bettdecke ragt immer heraus. Das ist einfach unhygienisch.
Stayed 6 nights in Mar 2024
Response from Albert Lopez on 26 Mar 2024
Dear Martin,Thank you for taking time to write a review of your recent experience. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Regards,Albert LopezHotel Manager

10/10 Excellent

Neele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service was fantastic, room was very clean.
Stayed 4 nights in Feb 2024
Response from Albert Lopez on 27 Feb 2024
Dear Neele,Thank you so much for your excellent rating and positive feedback! We're thrilled to hear that you had a fantastic experience and found the room to be very clean. Providing exceptional service and maintaining a clean, comfortable environment are top priorities for us.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share.Thank you again for choosing Sunotel Junior. We look forward to serving you in the future.Best Regards,Albert LopezHotel Manager

8/10 Good

Miquel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Jan 2024
Response from Albert Lopez on 25 Jan 2024
Apreciado Miquel,Muchas gracias por tu estancia y por la valoración.Un Saludo,Albert LópezDirector