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Reviews of Hotel Silken Sant Gervasi

3 out of 5
Hotel Silken Sant Gervasi
C/ Sant Gervasi De Cassoles 26, Barcelona

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 715 reviews" "
Rating 8 - Good. 340 out of 715 reviews" "
Rating 6 - Okay. 82 out of 715 reviews" "
Rating 4 - Poor. 17 out of 715 reviews" "
Rating 2 - Terrible. 10 out of 715 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable and met our requirements. Very close to fast metro link into city centre. Reception staff very helpful.
Stayed 1 night in Oct 2023
Response from Miriam - Recepción on 31 Oct 2023
Thank you very much for your review. We are glad to know that we met your expectations and that you highlight both the location of the hotel and the work of our team. We look forward to serving you again in the future. Best regards

8/10 Good

Margarita Queralt

Liked: Cleanliness, staff & service, property conditions & facilities
Lighting in the room could be better.
Stayed 4 nights in Oct 2023
Response from Carles Martínez - Reception Manager on 23 Oct 2023
Dear Margarita,Thanks for your visit and your good feedback provided. We just renovated our room and their lighting, with led lights, anyway we transfer your comment to my manager in order to try to improve it!Best Regards

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty nice hotel overall. Rooms were good, staff helpful. the area has a grocery, bakeries, metro, pastries, bars, and was fun to walk around.
Response from Carles Martínez - Reception Manager on 18 Oct 2023
Dear Larry,We are pleased after reading your nice feedback provided. Our location in Sant Gervasi district is a good one, residencial area, safe and full of shops and restaurant. Also we are well connected with the subway. We hope to se you soon!Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to the metro station and very calm neighborhood with supermarkets, restaurants and coffee shops very close to it.
Stayed 2 nights in Sep 2023
Response from Carles Martínez - Reception Manager on 10 Oct 2023
Dear costumer,Thanks a lot for this perfect score given. It helps a lot in order to motivate our staff! We are agree with your description. We hope to welcome you back!Best Regards

10/10 Excellent

Suk Che

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Jul 2023
Response from Carles Martínez - Reception Manager on 19 Jul 2023
Dear Suk,We are pleased after this really good review about us!It would be a pleasure to welcome you back!

8/10 Good

Brent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. In a quiet neighbourhood close to metro, a few bars and restaurants. It's a decent cheap option just 15-minutes from the action.
Stayed 3 nights in Jul 2023
Response from Carles Martínez - Reception Manager on 10 Jul 2023
Dear Brent! We are pleased after reading your nice review about us. Thanks for sharing your feedback, we are located in a charm quartier full of services.We will be happy to welcome you back.Best Regards

8/10 Good

Arlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel with kind and respectful staff.
Stayed 2 nights in Mar 2023
Response from Carles Martínez - Reception Manager on 4 Apr 2023
Dear Arlene!We are pleased after reading your nice review about us. Thanks for sharing your positive vibes about our staff.We will be happy to welcome you back.Best Regards

10/10 Excellent

Elizabeth Atkinson, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast
Stayed 3 nights in Oct 2022
Response from Recepción on 2 Nov 2022
Thank you very much for your very good rating and for taking the time to review your stay. We look forward to serving you again in the future. Thank you

10/10 Excellent

Peyman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and efficient in everything we saw. The neighborhood is also very nice. The metro station is steps away from the hotel and there are many restaurants around.
Stayed 5 nights in Oct 2022
Response from Recepción on 2 Nov 2022
Thank you very much for your very good rating and for taking the time to review your stay. We look forward to serving you again in the future. Thank you

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Carles Martínez - Jefe Recepción on 16 Aug 2022
Querida Tamara, Nos encanta ver que su estancia fue un éxito y que nos ha puntuado tan bien, nos motiva a seguir trabajando con la misma actitud. Hasta la próxima. Saludos Cordiales

8/10 Good

Rinat

Liked: Cleanliness, staff & service, room comfort
Clean hotel far away from tourist attractions. The area is nice and quiet if you want to relax, go to a nearby park or chill in a café. But if you want to see Barcelona, this hotel is not for you
Stayed 7 nights in Apr 2022
Response from Carles Martínez - Reception Manager on 27 Apr 2022
Dear Rinat, Thanks for your visit and for sharring your feedback. Our hotel is located in the top areas in Barcelona, we have Park guell 20 minutes walking distance. Of course our city is a big one but with metro you can easly reach all the tourtist attractions. See you soon! Best Regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vielleicht am Eingang v. Zimmer ein oder zwei Hacken für Mantel. Sonst alles sehr gut.
Stayed 5 nights in Dec 2021
Response from Carles Martínez - Reception Manager on 30 Dec 2021
Lieber Peter, Vielen Dank für Ihren Besuch und die perfekte Punktzahl! Wir kümmern uns um Ihre Kommentare, um uns zu verbessern! Wir hoffen, dass Sie im Jahr 2022 wiederkommen! Mit freundlichen Grüßen

10/10 Excellent

Jiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Super friendly and helpful staff, rooms were really clean, breakfast was good, great location near the metro. Overall excellent experience and great value for the price!
Stayed 3 nights in Nov 2021
Response from Carles Martínez - Reception Manager on 22 Nov 2021
Dear Jiri, What a wonderful review you had written. We want to thank you for your visit and for sharing the review. It helps a lot for the rest of the clients that are looking for a hotel in Barcelona. Thanks for valuing the staff, the cleaning and the breakfast! We will be pleased to welcomed you again!

10/10 Excellent

David Jorge

Stayed 1 night in Nov 2021
Response from Carles Martínez - Jefe de Recepción on 10 Nov 2021
Gracias por su visita y por esta puntuación perfecta. Nos alegra la mañana y nos motiva para seguir trabajando en la misma línea! Saludos Cordiales

10/10 Excellent

David Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Stayed 2 nights in Oct 2021
Response from Carles Martínez on 29 Oct 2021
Wow David! We are pleased with this PERFECT score, but more happy with your comment about our staff. As a reception manager this means a lot, im really proud of them. Thanks for your visit and please come back soon! Best Regards

8/10 Good

luis antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to our family apartment
Stayed 2 nights in Oct 2021
Response from Carles Martínez - Reception Manager on 14 Oct 2021
Thanks for your visit. We are good situated in a calm quartier, residential area. It will be a pleasure to welcome you back, while are your visiting your family. Best Regards

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Carles Martínez - Reception Manager on 12 Jul 2021
Querida Carmen, Gracias por su visita y por tomarse su tiempo en puntuarnos tan bien, nos encanta el 8/10. Esperamos y deseamos que se lo pasara en grande por Barcelona y que pueda volver pronto por aquí. Saludos Cordiales

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Satisfactorio.
Es un hotel básico, bien situado, metro cerca. Calidad precio. Cama y almohada muy cómodas. Sin ruidos de la calle.
Stayed 2 nights in May 2021
Response from Carles Martínez - Reception Manager on 4 Jun 2021
Querido cliente, Como siempre es un placer comprobar que nuestros huéspedes han disfrutado de su estancia en el hotel. Somo un 3 estrellas muy bien cuidado con un personal enfocado a la atención y la satisfacción. Gracias por valorar la comodidad de nuestras camas, esperamos pueda volver pronto! Saludos Cordiales

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from Carles Martínez - Reception Manager on 22 Feb 2021
Querido cliente, Desde el Sant Gervasi, queremos agradecerle su reciente visita y la puntuación perfecta que nos ha regalado. Esperamos poder seguir trabajando al servicio de todos nuestros huéspedes. Saludos Cordiales

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2020
Response from Carles Martínez - Reception Manager on 11 Mar 2020
Dear Guest! Thanks for your PERFECT score! We hope that you will come back to Barcelona city! Best Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Isabel Stutz on 28 Nov 2019
Dear John, Thank you so much for this rate! We are glad to know that you have enjoyed your stay. Comments like yours are the best reward for us. We are waiting for you in a near future. Best regards,

8/10 Good

CHIN HEI BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and friendly, wifi is good, but the room is a bit small, the location is far from city attractions.
Stayed 2 nights in Nov 2019
Response from Carles Martínez - Reception Manager on 12 Nov 2019
Dear Chin First of all thanks for your recent stay and for sharing your experience. We are pleased after reading your kind feedback and your good mark 8/10 given to us. Our proximity of The metro stop “El puxet” Line 7 is always well considered by our costumers, easy to reach mostly of the attractions. Thanks also for valuing our staff and the internet wireless conection. Please, don’t hesitate to contact us in order to come back. Best Regards

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay!
Excellent hotel away from the hustle of downtown but still close enough to walk if you are in fairly good shape. I walked to Park Guell and Sagrada Familia and back. I probably slept better here then any of the hotels I have stayed in the past month during my trip. Tips - there's an espresso place with great pastries open at 7 am around the corner from the hotel if you are an early riser (the hotel can tell you where), a Trader Joe's style market up the road with food and water, and an excellent Thai place called Boku on the corner before the hotel.
Stayed 4 nights in Oct 2019
Response from Carles Martínez - Reception Manager on 28 Oct 2019
Dear Amy, What a wonderfull review we just has read! First of all thanks for your recent stay and for sharing your detailed experience about our hotel. Our comfortable bed are allways well rated, its a pleasure to read that you slept good! Thanks again for all the good recomendations and tips for the future guest, this kind of reviews are the one that real counts. Please don't hesitate to come back soon! Best Regards

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Next to the station & every
Stayed 4 nights in Oct 2019
Response from Carles Martínez - Reception Manager on 21 Oct 2019
Dear guest, First of all thanks for your recent stay and for sharing your experience. We are pleased after reading your kind feedback and your recomendation. Our proximity of The metro stop “El puxet” Line 7 is always well considered by our costumers, Our neigborhood full os restaurants, Markets and shops is a must! All our staff always try to deliver the best service with an smile thanks for valuing it.Don't hesitate to come back! Best Regards

8/10 Good

Chris, Red Deer Alberta Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located outside the city core in a non tourist area. Close metro access makes getting downtown easy. A few coffee houses and taps restaurants so dining options were limited locally. Hotel is older. Rooms were basic but comfortable and clean.
Stayed 3 nights in Oct 2019
Response from Carles Martínez - Reception Manager on 11 Oct 2019
Dear Chris, We are pleased to read that you had enjoy your stay in our hotel. As you said we offer good and clean room and all our staff is always trying to deliver the best service possible. Our situtation in the calm neigborhood of st. Gervasi is always well rated, as we are well conected with the touristic spot, without the massification. Please come back soon!

6/10 Okay

Sueli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Carles Martínez - Reception Manager on 12 Sept 2019
Thanks for your visit! We will work harder in order to improve our service! Best Regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The rooms is tooooooo small. We are two, but given single room. That's too bad.
Stayed 4 nights in Aug 2019
Response from Carles Martínez - Reception Manager on 16 Dec 2019
Dear guest, Thanks for your visit and for sharing your feedback. We want to apologize if the room wasn't big enough. You can always contact reception team in order to change your room during your stay. We hope that you enjoyed your star in Barcelona! Best Regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location.
Very Clean Property.
Stayed 1 night in Aug 2019
Response from Carles Martínez - Reception Manager on 2 Sept 2019
Dear Daniel, We are so happy to read your feedback. Thanks for your visit, and for valuing the job of our maids. it would be a pleasure to welcome you again!

10/10 Excellent

Verified traveller

Stayed 11 nights in Aug 2019
Response from Carles Martínez - Reception Manager on 26 Aug 2019
Thanks for your visit and your perfect score! It woudl be a pleasure to welcome you in the future! We hope that you enjoyed your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Carles Martínez - Jefe de Recepción on 23 Aug 2019
Gracias por su buena puntuación de 4/5! Seguiremos trabajando para conseguir la perfección! Vuelva pronto!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly, one member of staff went out of her way in her own time to help, very impressed
Stayed 3 nights in Jul 2019
Response from Carles Martínez - Reception Manager on 26 Jul 2019
Dear Guest, We are speechless about your review, thank you so much. We are so proud with all hotel staff, we are always trying to help our guest in the best and positive way.Hope you have enjoyed your stay in Barcelona! Best Regards

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Carles Martínez - Reception Manager on 26 Jul 2019
Gracias por su visita. Al firmar como anónimo y sin dar explicación alguna, no tenemos ninguna opción de saber en que pudimos fallar para poder trabajar en solucionarlo. Le pedimos disculpas si no estuvimos a la altura, todo nuestro personal siempre dar lo mejor de si mismo. Saludos Cordiales

8/10 Good

Julian

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great hotel with nice, friendly staff
Ideal location, just a very short train ride out of city (trains every 15mins), quiet area with a few cafes and a supermarket very close by. Staff very friendly and helpful. Room very clean and comfortable with great air conditioning. A few things were broken in our room, the safe, the television and a table light, all of which we were fine without, particularly as the staff kept our valuables in their safe. Also, your door pass was supposed to open the main door into the hotel, which it didn’t, I saw a lot of people struggling with this. All in, seemed a very reasonable price compared to many others in Barcelona.
Stayed 2 nights in Jul 2019
Response from Carles Martínez - Reception Manager on 23 Jul 2019
Dear Julian, Many thanks for your visit and for your feedback about your stay. It's a pleasure to read that you have enjoyed your stay with us. Thanks again for advising us in order to repair those things, including the main door. Now it's all fixed. Hope you will visit in the future! Best Regards

10/10 Excellent

Olfa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal were very welcoming and helpful
It's not that far, with public transportation, also it's quired and you have all the necessary for a budget trip, as a 3 stars hotel it's not bad at all. I didn't try any of the food so I can't tell about there restaurant.
Stayed 3 nights in Jul 2019
Response from Carles Martínez - Reception Manager on 15 Jul 2019
What a wonderfull feedback from your part. Our hotel is well conected by the metro, as you said, 10 minutes far from the city center. We have all facilites as a Barcelona visitor will need. Next time try our food, we ofer lunch/ dinner menú from sunday evening to friday lunch! It would be a pleasure to welcome you again! Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room, friendly staff, well working internet, and short distance to metro.
Stayed 3 nights in Jul 2019
Response from Carles Martínez - Reception Manager on 15 Jul 2019
What a wonderfull feedback from your part. Many thanks for our visit and for your kind words it would be a pleasure to welcome you again! Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of how easy it is to get to the metro and all the food place locally was great staff are very friendly and also the cleanliness is very good had a pleasant time
Stayed 6 nights in Jun 2019
Response from Carles Martínez - Reception Manager on 8 Jul 2019
Many thanks for you visit and your detailed feedback about our hotel. Many thanks for using nice words as frendly and great staff, you make our day. We are pleased to read that you have enjoyed your stay and you had a pleasant stay! Please dont' hesitate to come back another time! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Carles Martínez - Reception Manager on 5 Jul 2019
Many thanks for your PERFECT rate! we are impressed, we will keep working harde! Please come back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-maintained, rooms are comfortable and well equipped. Location is on a fairly quiet side street that is steps from the El Putxet Metro (FGC) line and from the V15 bus (and not far from the V13 and H4 bus lines), near the public market and public library, and close by several schools and parks - a safe, family-friendly neighborhood with easy access to the downtown area. The hotel staff was unfailingly friendly and helpful. We had a very pleasant stay there.
Stayed 5 nights in Jun 2019
Response from Carles Martínez - Reception Manager on 11 Jun 2019
Dear Peter, We want to thanks for your amazing and detailed feedback. We are happy to read that our hotel has fulfilled your expectations. We will share your good words to our staff, its very important for us that you have liked our friendly behaviour. Our situation 5-10 minutes from the city center is always well valorated by our guest. Our neigberhood is a calm and safe area, thanks again for valorating us. Hope to see you soon! Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is out of the citycenter but convenient by subway. It is also Much quieter than city center which I appreciated.the area is very safe and the people quiet friendly.
Stayed 3 nights in Jun 2019
Response from Carles Martínez - Reception Manager on 11 Jun 2019
Dear Guest Thanks for your visit and for rating us. We are happy to read that our hotel has fulfilled your expectations. Our situation 5-10 minutes from the city center is always well valorated by our guest. Our neigberhood is a calm and safe area, thanks again for valorating us. Our staff is always trying to deliver the best service in a friendly way, thansk again! We hope that you will come back soon to barcelona! Best Regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel, very nice staff, good value,
Stayed 3 nights in Jun 2019
Response from Carles Martínez - Reception Manager on 11 Jun 2019
Dear Louise, we want to thank your your perfect feedback. As an hotel we always want the best for our guest. We offer good and clean romos, in a good and quite área from Barcelona and all our staff is always bringind the best smile ! Thanks again for your visit! Best Regards

6/10 Okay

S.Lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally clean, spacious room. However, that old sunk spring mattresses gotta go. I don't have any shoulder and back pain, but from the first night I slept on the mattress the pain started and got worse each night I slept on it. By the third night, my back pain was so horrible. On the fourth night which was my last, I slept on the edge of the mattress, which slightly helped with the pain. The worst mattress I ever slept on since a Motel 6 bed about 15 years ago. Also, one morning I woke up with the horrifying, deafening sound of either emergency or fire alarm. I had to make the international call to the reception desk using my cell (because there was no instruction of what number to use for reception), and asked what is going on. All I heard from a staff is "i don't know" and I asked when is it going to be turned off, and came back with "i don't know". The alarm went on for more than an hour. It was early in the morning... I wasn't ready to go out, couldn't even use the bathroom because the sound was even louder in the bathroom... It was one of the most memorable time in Barcelona, for sure... not in a good way.
Stayed 4 nights in May 2019
Response from Carles Martínez - Reception Manager on 4 Jun 2019
Dear Mrs. Lee, Thanks for your visit and for sharing this review. We want to apologize if the matress wasn't good, i just double check and those room (207) have a new ones (twin beds). The best option in all the hotel is if you found something wrong, come to the reception desk at the same moment in order to solve it (in you case change your room). Thanks again for your positive feedback concerning the cleanning and the room space, we are glad to read that point were good for you. Concerning the alarm, during the morning on the 28th April, one toast in the breakfast area was burn, and our new colleage from reception didn't know how to stop the fire alarm, we want to appologize again for this incident and their answer "Don't know" wasn't the correct one. We hope that you have enjoyed in the city. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Carles Martínez - Reception manager on 29 May 2019
Many thansk for this great rate! We hope that you have enjoyed yours stay with us! Best Regards

10/10 Excellent

Janarthanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Carles Martínez - Reception Manager on 27 May 2019
Dear Janarthanan, We are impressed with your perfect feedback. Many thanks for your visit and for rating us! It would be a pleasure to have your again in our hotel! Best Regards

10/10 Excellent

Verified traveller

Stayed 10 nights in Dec 2018
Response from Reception Manager - Carles Martínez on 23 Dec 2018
Many thanks for your visit and for your Excelent rating! We are so proud of our staff and our daily hard work. It would be a pleasure to allocate you in the future! we wish you a merry Xmas !

10/10 Excellent

F, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay...friendly staff, centrally located and they have onsite parking with a restaurant
Stayed 7 nights in Oct 2018
Response from Carles - Reception manager on 24 Oct 2018
Many thanks for your visit. We are pleased to read nice reviews from you. Our staff is always trying to provide the warmest welcome to the guest. Our parking and restaurant are always a good facilites triying to improve the guest experience.. We hope that you enjoyed your stay in our city. See you soon!

8/10 Good

Luca

Liked: Cleanliness, staff & service, room comfort
Good hotel for the money
Nice hotel, breakfast not so good for vegans. No alternative milk or vegetable butter. No tomatoes or mushrooms or beans cooked fresh.
Stayed 3 nights in Sep 2018
Response from Carles Martínez - Reception Manager on 24 Oct 2018
Many thanks for your visit and review. We will read carefully your words and we will trying to improve for your next visit. We hope that you enjoyed your stay in our city. Best Regards

8/10 Good

J, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to restaurants, coffee shops, metro and bus; helpful and friendly staff; the Sant Gervasi area is very nice; far away from touristy crowds but provides easy access to popular barcelona spots
Stayed 4 nights in Sep 2018
Response from General Manager on 12 Oct 2018
Dear J, thank you so much for your visit! Your opinion is extremely important for us as it helps us to continuously improve our services and facilities. For that reason, we are glad to discover that your stay was positive and that you appreciate our quiet situation and neighbourhood. We are looking forward to welcoming you again soon at Hotel. Kind regards, General Manager.

2/10 Terrible

Wan-Chun

Disliked: Staff & service
unprofessional staff and unclean room
Already informed the reception that our nationality on the check-in sheet is incorrect when we checked in. We are from Taiwan but she put as China. After I corrected her, she didn't apologize nor correct the mistake. I noticed the nationality is still wrong when I checked out. I am very upset about the unprofessional and ignorant of the staff. Also found a used toothpick on the floor of our hotel room, and none of us ever used a toothpick while staying there. The cleanness of the room needs to be improved. Very unpleasant stay and won't recommend it to anyone.
Stayed 2 nights in Sep 2018
Response from General Manager on 5 Oct 2018
Dear Wan-Chun, First of all, we would like to thank you for your visit and thank you for have shared your opinion about our services. Regarding that, we would like to apologize for the inconveniences happened during your stay in the hotel; we are aware of your opinion and we appreciate it that helps us to continue improving. It is a pity you have gone with this impression about us, we are disappointed that we didnt meet your expectations, so we hope you to give us a second opportunity to try to change your mind and do as much as possible to provide you a very nice and comfortable experience in Barcelona. Kind regards. General Manager

10/10 Excellent

Eve, Bethesda, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. The room was very spacious and so was the bathroom; nice quality towels. Awesome staff. Great location, about a block from the metro station, a 15 min ride to Plaza Catalunya; there is a nice little restaurant just next to the hotel and a convenience store across.
Stayed 6 nights in Aug 2018
Response from Carles Martínez - Reception Manager on 18 Feb 2019
It's a pleasure to read an enthusiastic review! We are really comfortable with our location, St Gervasi quartier is a calm area inside barcelona. As you said, we are well connected to the center (Plaza Catalunya) by metro and bus. Many thanks for your nice words about the hotel and the room size, and as you have noticed, we have new towels! its would be a pleasure to welcome again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.The best hotel for my trips through Barcelona. Quiet, safe, great service, nice room
Stayed 1 night in Aug 2018
Response from Carles Martínez - Reception Manager on 29 Aug 2018
Many thanks for your stay and many thanks for this super review! Not easy to read "the best" but we will continuously trying to improve our facilities in order to deliver the best service! Hope to see you soon! Best Regards