Reception

Reviews of Hotel Balmes, a member of Preferred Hotels & Resorts

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Trupti

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to city and very clean
Stayed 4 nights in Mar 2024
Response from María Rosa Castillo, General Manager on 21 Mar 2024
Dear Trupti,Thank you for taking the time to share your experience with us.We're delighted to hear you found our hotel conveniently located and appreciated the cleanliness of our rooms. Our team works tirelessly to maintain a high standard of hygiene and comfort, and it's gratifying to know that it contributed positively to your stay.We look forward to the opportunity to welcome you back and provide an even more enjoyable stay. Warm regards,María Rosa Castillo, General Manager

10/10 Excellent

Sushma

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Feb 2024
Response from María Rosa Castillo, General Manager on 8 Feb 2024
Dear Sushma,Thank you for sharing your review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Yoshiyuki

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jan 2024
Response from María Rosa Castillo, General Manager on 31 Jan 2024
Dear Yoshiyuki,Thank you for your kind review of your recent stay at our hotel.We're pleased that you had a pleasant stay with us.All of the team look forward to seeing you again in the future.Kind regards,María Rosa Castillo, General Manager

8/10 Good

Anqian

Stayed 6 nights in Dec 2023
Response from María Rosa Castillo, Directora general on 29 Dec 2023
Querido huésped,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Su puntuación nos da la idea de que su estancia en nuestras instalaciones ha sido muy positiva. Centramos nuestros esfuerzos en hacer que la experiencia de quienes nos visitan sea agradable y nos alegra haberlo conseguido en su caso.Agradecidos por su confianza será un placer para nosotros volver a recibirle siempre que regrese. Un afectuoso saludo y le deseamos un ¡Feliz Año Nuevo!María Rosa Castillo, Directora general

10/10 Excellent

Yi Chen

Stayed 3 nights in Dec 2023
Response from María Rosa Castillo, General Manager on 27 Dec 2023
Dear Yi,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Sending warm wishes for the festive season,María Rosa Castillo, General Manager

8/10 Good

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 3 nights in Dec 2023
Response from María Rosa Castillo, General Manager on 27 Dec 2023
Dear Guest,Thank you for letting us know that you enjoyed your stay.We are delighted that everything met your expectations and that you appreciated our high standards of service.We look forward to welcoming you back. Sending warm wishes for the festive season,María Rosa Castillo, General Manager

8/10 Good

Kalpana

Stayed 3 nights in Dec 2023
Response from María Rosa Castillo, Directora general on 21 Dec 2023
Estimada Kalpana,Apreciamos que nos dejara su favorable valoración.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos.Esperamos volver a verle muy pronto. Un saludo muy cordial y feliz navidad.María Rosa Castillo, Directora general

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very helpful staff especially Paco and his colleague in the early hours if the morning!
Stayed 3 nights in Nov 2023
Response from María Rosa Castillo, General Manager on 27 Nov 2023
Dear Peter,Thank you for such a positive review.We're delighted to know that our staff, including Paco, made a positive impact during your stay; our team is committed to providing exceptional service at any hour.We look forward to welcoming you again.Best regards,

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó este hotel, supera todas las expectativas.
Stayed 2 nights in Nov 2023
Response from María Rosa Castillo, Directora general on 14 Nov 2023
Estimado huésped,Nos alegra saber que nuestro hotel superó sus expectativas y que disfrutó de su estancia con nosotros.Agradecemos sus amables palabras sobre la limpieza de las habitaciones, el estado del hotel, nuestras instalaciones y el servicio brindado por nuestro personal. Siempre nos esforzamos por ofrecer la mejor experiencia a nuestros huéspedes y nos complace saber que lo logramos en su caso.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,

10/10 Excellent

Arvin

Stayed 1 night in Oct 2023
Response from María Rosa Castillo, General Manager on 24 Oct 2023
Dear Arvin,Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from María Rosa Castillo, General Manager on 11 Oct 2023
Dear Laura,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and great African art throughout the facility as well. Rooms are so modern and efficient.Front desk was so helpful and efficient.
Stayed 2 nights in Sep 2023
Response from María Rosa Castillo, General Manager on 19 Sept 2023
Dear James,Thank you for this kind review.We are delighted to hear that you appreciated the beautiful facility and the unique African art collection throughout the hotel. It's great to know that you found our rooms to be modern and efficient, and that our front desk staff was helpful and efficient.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.We look forward to your next visit, Best regards,María Rosa Castillo, General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After seeing a couple of less than perfect reviews, I was a bit concerned about this hotel but I was thrilled with the room we had, the extras provided and all aspects of the service this hotel offered.
Stayed 3 nights in Aug 2023
Response from María Rosa Castillo, General Manager on 5 Sept 2023
Dear Jennifer,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you were pleased with your room, the extras provided, and the service you received during your stay. Our team works hard to ensure our guests have a comfortable and enjoyable experience, and it's great to know that we were able to meet your expectations.Thank you once again for your review, and we hope to see you again soon.Best regards,María Rosa Castillo, General Manager

10/10 Excellent

MOHAMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from María Rosa Castillo, General Manager on 4 Sept 2023
Dear Mohamad,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from María Rosa Castillo, General Manager on 4 Sept 2023
Dear Guest,Thank you for positively reviewing your visit.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to welcome you back.Best wishes,María Rosa Castillo, General Manager

8/10 Good

Annett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great specially for a short stay. Pool needs to be cleaned a bit more regularly and a few more sun beds would be nice but place is restricted
Stayed 2 nights in Aug 2023
Response from Manager on 23 Aug 2023
Dear Annett,We appreciate receiving your opinion concerning your recent stay.We are delighted to hear that you found our hotel great for a short stay and appreciated our service and room cleanliness.Regarding the pool, we would like to assure you that our pool filters are working all the time while the pool is available for use, and we clean the filters every single day. We also control the water PH and chlorine levels daily. However, we understand your concern and will take your feedback into account to improve our pool maintenance. As for the sunbeds, we acknowledge the space limitations and will consider your suggestion for future improvements.We hope to see you again in the future.Best wishes,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This hotel is falsely advertised and a huge scam for what you are paying for it. I was given a tiny room with air conditioning that barely worked, faced a wall through my window, the fridge was barely cold, the tub didn't drain, and there was no bidet/it was not wheelchair accessible as advertised. I had cleaning staff try to unlock my door twice while I was in the room, without any reasoning to do so. I found hair in my towels too. I am so disappointed with this whole stay.
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Dear Guest,Thank you for taking the time to share a review.We are sorry to hear about the issues you encountered during your stay. Regarding the air conditioning, each room has individual controls, allowing guests to adjust the temperature to their preference. We apologize if it did not work properly in your room and we encourage you to notify our team if you have any issues.As for the window view, we have different room types with various views, and we would be happy to accommodate any preferences upon request. We also apologize for any inconvenience with the fridge and bathtub drainage, and we assure you that our maintenance team will address these issues. Our hotel is wheelchair accessible, and we do have bidets in some bathrooms upon request. We apologize for any confusion regarding these features. Concerning our cleaning team, we will address this matter with our team to ensure better communication and privacy for our guests. We take cleanliness very seriously and apologize for any hair found in the towels.We hope you will return for an improved experience in the future. Kind regards,

2/10 Terrible

Gurpreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst choice hotel that doesn’t deserve 4 stars
The hotel is very shabby. The rooms are nothing like what they show in pics. The sofa bed was so uncomfortable that I could not sleep at all. The sound proofing was zero as we could hear everything happening in adjoining roon
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Dear Guest,Thank you for taking the time to provide this feedback.We are sorry to learn that you were not satisfied with the room and its amenities. Our rooms have been recently renovated, and we offer a variety of room types to cater to different preferences and needs. We would have been more than happy to assist you in finding a more suitable room during your stay, had we been informed of your discomfort.We apologize for any inconvenience caused by the noise from the adjoining room. Our windows are soundproof, but we understand that some guests may be more sensitive to noise. In such cases, our reception team is available 24/7 to help find a quieter room or offer assistance in any way possible.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

10/10 Excellent

Frances

Stayed 1 night in Jul 2023
Response from María Rosa Castillo, General Manager on 21 Aug 2023
Dear Frances,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Thomas, Lake Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel for our 3 nights in Barcelona. We walked everywhere easily, yet it was quiet and slightly off the main touristed roads. There was a wonderful upscale Tapas restaurant just 2-3 blocks away that turned out to be our favorite restaurant of our entire 10-day Spain trip. Excellent front desk, so helpful. Will stay here again next trip to Barcelona. Excellent experience.
Response from Manager on 1 Aug 2023
Dear Thomas,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that you enjoyed our central location and found it convenient for exploring Barcelona. It's great to know that our front desk staff provided excellent service and made your stay even more enjoyable. We appreciate your kind words about the upscale tapas restaurant nearby and are glad it became a highlight of your trip to Spain.We look forward to welcoming you back. Best wishes,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very spacious on 2 levels, up to a sitting room with a 2 seater settee, tv, fridge, wardrobe. Down to the bedroom & en-suite. Bed was great with an under stairs cupboard for clothes. En-suite - shower great, for me the shallow sink wasn’t deep enough. Outside pool is small & ok for cooling off. Didn’t use the gym but it didn’t appear to be air conditioned
Stayed 4 nights in Jul 2023
Response from María Rosa Castillo, General Manager on 25 Jul 2023
Dear Timothy,We value your feedback concerning your recent stay.We are delighted to hear that you enjoyed the spaciousness of your room and the comfortable bed. Our unique two-level rooms are designed to provide our guests with a comfortable and relaxing stay.We appreciate your feedback regarding the sink in the en-suite bathroom and will take it into consideration. As you mention, our outdoor pool is designed for cooling off and relaxation, and we are glad you found it suitable for that purpose. However, our gym is equipped with air conditioning to ensure a comfortable workout environment for our guests and we hope you will be able to take advantage of it on your next visit.We hope to have the pleasure of welcoming you back in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, top facilities
Excellent hotel, friendly staff, pleasant room - nice bonus with some excellent art and free entry to a local museum.
Stayed 4 nights in Jul 2023
Response from María Rosa Castillo, General Manager on 21 Jul 2023
Dear Aaron,Thank you for such a positive review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We are glad that the high standards we set ourselves and your room met your expectations.We look forward to welcoming you back. Best wishes,María Rosa Castillo, General Manager

8/10 Good

Marcus, Bournemouth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to many shops and restaurants. Little further out of you want the old town. Feel they could do more with the pool area. Nice thou to relax, when the kids weren’t splashing around. Really good nights sleep, great working air con and quiet rooms.
Stayed 4 nights in Jul 2023
Response from Manager on 21 Jul 2023
Dear Marcus. Thank you for taking the time to share your experience with us.We are delighted to hear that you appreciated our great location, close to many shops and restaurants. It's nice to know that you had a really good night's sleep in our quiet rooms with efficient air conditioning.We understand your concerns about the pool area and we appreciate your feedback. Our pool is designed to provide a relaxing space for our guests, and we apologize if it did not meet your expectations during your stay. We will take your comments into consideration as we continue to improve our facilities and services.We hope to welcome you back in the future. Best wishes,

8/10 Good

Rosalyn

Travelled with group
Liked: Staff & service, property conditions & facilities
The location of Hotel Balmes was perfect. Walkable to most places if you want to walk and explore. The bus and subway were also close by. The only thing was the noise inside. The walls were thin and we can hear people chatting in their rooms, we can hear the plumbing draining. If there was breakfast included, I could excuse the noise. Location was really good!
Stayed 4 nights in Jul 2023
Response from María Rosa Castillo, General Manager on 12 Jul 2023
Dear Rosalyn,Thank you for sharing your experience at our hotel.We are delighted that you found our location perfect and convenient for exploring Barcelona. Our hotel is indeed situated in the heart of the city, close to many attractions and public transportation options.We apologize for the noise issues you experienced during your stay. While our rooms are designed to provide a comfortable and quiet atmosphere, we understand that some guests may be more sensitive to noise. In the future, please do not hesitate to contact our reception team, who are available 24/7, to assist you with any concerns or to offer a room change if necessary. Regarding breakfast, we do offer a variety of options, including a buffet and à-la-carte choices, with promotional prices available for guests who wish to include it in their stay.We hope to welcome you back for an even better experience in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Madalina

Stayed 2 nights in Jun 2023
Response from María Rosa Castillo, General Manager on 25 Jul 2023
Dear Madalina,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Not a 4 Star hotel.
Outdoor bath to apartment not working. Only had coffee & water on 1st day of 6 day stay. If I had booked 6 individual nights, coffee & water would have been provided. Apartment was not noise proof. Constant noise from corridor due to cleaners and other guests from early on each morning. No bar service for drinks or coffee at different times of day. Bar closing time was stated as 11.00pm, but on more than one occasion, the bar was closed on my return to hotel before 11.00pm.
Stayed 6 nights in May 2023
Response from María Rosa Castillo, General Manager on 19 Jun 2023
Dear Guest,We are grateful to you for taking the time to send us this review.We appreciate that you chose to stay with us. However, we apologize for the inconvenience you faced with the outdoor bath and the noise from the corridor. Our maintenance team has been informed about the outdoor bath issue, and we will ensure it is resolved promptly. As for the noise, we always strive to provide a comfortable stay for our guests, and we would have been happy to offer you a different room upon request.Regarding the coffee and water, we provide complimentary coffee capsules and water on the first day of your stay. Additional capsules and minibar items are available for purchase. We apologize if this was not clearly communicated to you.As for the bar service, our pool bar is open until 11 pm, but we also offer 24-hour room service for drinks and snacks. We will make sure to improve our communication on this matter to avoid any confusion in the future.We all hope we have the pleasure of seeing you in the future.Best regards,

10/10 Excellent

Tommy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and accommodating! The location was perfect, just a few blocks from the main strip and around lots of nice restaurants. I would definitely stay here again next time I come back to Barcelona!
Stayed 3 nights in Jun 2023
Response from María Rosa Castillo, General Manager on 14 Jun 2023
Dear Tommy,We appreciate that you took the time to review your recent stay.We are thrilled to know you enjoyed our prime location, which is an ideal starting point for discovering what our great city has to offer. We appreciate your kind comments about our dedicated team, who do their best to ensure that we deliver the best service and always meet your expectations.We all hope to welcome you back in the future.Best wishes,María Rosa Castillo, General Manager

8/10 Good

Gael

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Nice clean modern hotel but there is insufficient soundproofing/insulation in the walls so you can hear other guests in their rooms and in the corridors. This is an issue when people are returning to their rooms in the early hours of the morning. We were woken nightly due to this issue.
Stayed 4 nights in Apr 2023
Response from María Rosa Castillo, General Manager on 14 Apr 2023
Dear Gael,Thank you for your feedback about your stay.We appreciate that you chose to stay with us and are glad you enjoyed our modern facilities.We are sorry, however, to hear that you were disturbed during your stay. Please don't hesitate to let our team know of any concerns at any time and we will do our best to find a comfortable solution.Nevertheless, we are happy that you appreciated the high standards which we strive to uphold.We hope to welcome you back. Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The most wonderful staff, ever !!!!
Stayed 6 nights in Mar 2023
Response from María Rosa Castillo, General Manager on 29 Mar 2023
Dear Denise,thank you for taking the time to share your wonderful review!We are thrilled to hear that our staff made such a positive impression on you during your stay. Our team take great pride in providing exceptional service to all our guests, and it's always rewarding to receive such kind feedback. We hope you could enjoy our unique collection of African art, which adds a special touch to the hotel's atmosphere. Our private garden and swimming pool are also perfect for relaxation.Wishing you all the best and looking forward to your next visit,María Rosa Castillo, General Manager

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything amazing location great cafes and halal Resturent around close to everything
Stayed 5 nights in Mar 2023
Response from María Rosa Castillo, General Manager on 24 Mar 2023
Dear Rashad,Thank you for this positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We hope to welcome you back soon.Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was close to everything.
Stayed 2 nights in Mar 2023
Response from María Rosa Castillo, General Manager on 24 Mar 2023
Dear Martina,Thank you for sharing this review.Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your expectations. We are so pleased you found our location to be so convenient for your needs.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from María Rosa Castillo, General Manager on 21 Mar 2023
Dear Kevin,Thank you for rating your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Han Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The location is accessible.
Stayed 4 nights in Mar 2023
Response from María Rosa Castillo, General Manager on 10 Mar 2023
Dear Ching,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Linda Jiarong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from María Rosa Castillo, General Manager on 9 Feb 2023
Dear Linda,Thank you for sharing this positive review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Alberto, Victoria Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jan 2023
Response from María Rosa Castillo, General Manager on 30 Jan 2023
Dear Alberto,Thank you for sharing your positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.The entire team look forward to welcoming you back on a future visit.Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from María Rosa Castillo, General Manager on 30 Jan 2023
Dear Damian,Thank you for taking the time to share your opinion with us.We are delighted that you had such an enjoyable stay with us.We hope to welcome you back in the future.Best wishes,María Rosa Castillo, General Manager

8/10 Good

Tah-Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room is small but upscale and very clean. The heater is a bit complicated to use. The hotel is located in VERY convenient location. The hotel staff is excellent. The breakfast is very good.
Stayed 5 nights in Jan 2023
Response from María Rosa Castillo, General Manager on 30 Jan 2023
Dear Guest,Thanks for taking the time to share your experience at our hotel.We appreciate your recognition of our team's excellent service.It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.However, we are sorry to hear that you found your room to be smaller than you had expected as your comfort and satisfaction are a top priority. Nevertheless, we are glad that the high standards we set ourselves met your expectations.We are very much looking forward to welcoming you again. Best regards,María Rosa Castillo, General Manager

8/10 Good

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pool
room decoration
African masks collection in hall
Stayed 6 nights in Jan 2023
Response from María Rosa Castillo, General Manager on 20 Jan 2023
Dear Stanislav,Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at!
Response from María Rosa Castillo, General Manager on 8 Jan 2023
Dear Nancy,Thank you for this great feedback about your recent stay.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

8/10 Good

Máiréad

Response from María Rosa Castillo, General Manager on 7 Mar 2023
Dear Máiréad,Thank you for letting us know how you rated your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,María Rosa Castillo, General Manager

10/10 Excellent

Waqas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Amazing stay. Very good location. Comfortable room. Our room had a sauna lol. Outstanding
Stayed 3 nights in Dec 2022
Response from María Rosa Castillo, General Manager on 22 Dec 2022
Dear Guest,Thank you for your kind review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are glad you enjoyed your stay and that our location was convenient for your needs.We look forward to welcoming you back. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Balmes has the best location, large rooms, lots of towels, comfortable beds, good breakfast and a parking lot in front . My only peeve would be that their internet is not good .
Stayed 1 night in Nov 2022
Response from María Rosa Castillo, General Manager on 2 Dec 2022
Dear Ana,Thank you for your valuable feedback.We are delighted to know that you loved our location and you had a great stay.We have noted your comments regarding the internet service and we regret that you did not make us aware during your stay as we would have been happy to have intervened to try and find a solution.We all hope that we may have the pleasure of welcoming you back in the future. Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the amenities in the room and the general condition of the hotel. Very clean, smells great and overall great. Front desk staff and bell/concierge is very nice too. This is my 2nd time to stay at this hotel and would stay again!
Response from María Rosa Castillo, General Manager on 30 Nov 2022
Dear Monica,Thank you for such a positive review and for your fidelity.We are pleased that our team helped make your stay so enjoyable. It is also rewarding to receive your positive feedback about our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

6/10 Okay

Dale

Stayed 3 nights in Nov 2022
Response from María Rosa Castillo, General Manager on 19 Feb 2023
Dear Dale,Thank you for rating your recent stay.We are sorry that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly and helpful. Upgraded our room! Lovely room, bathroom/shower excellent
Stayed 1 night in Nov 2022
Response from María Rosa Castillo, General Manager on 7 Nov 2022
Dear Beverley,Thank you for sharing your review.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
The location of this hotel is fantastic to see all the sights of Barcelona. The staff are very friendly and will do anything to help. There was no kettle in the room to make tea so they immediately brought us boiling water in a thermos jug. The room we had came directly off a courtyard. The room itself was small and quirky but really nice. Breakfast was great and catered for most tastes. I would recommend this hotel to anyone visiting Barcelona sightseeing.
Stayed 2 nights in Oct 2022
Response from María Rosa Castillo, General Manager on 19 Oct 2022
Dear Mike,We appreciate your candid feedback.We are delighted to know that you had a pleasant stay and appreciated our convenient location. Thank you for your kind words towards our team members who strive to provide all our guests with the best experience possible. Kettles are available upon request from reception, nevertheless, we are pleased to hear that our team found a solution that worked for you at the time.We hope that we may have the pleasure of welcoming you again.Kindest regards,María Rosa Castillo, General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from María Rosa Castillo, General Manager on 8 Jan 2023
Dear Mark,We really appreciate this positive review about your stay.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,María Rosa Castillo, General Manager

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from María Rosa Castillo, General Manager on 7 Oct 2022
Dear Molly,We are grateful for this maximum rating of your recent stay.We are very pleased you had a perfect stay.Again, thank you very much.We hope to welcome you back for a return visit, Best regards,María Rosa Castillo, General Manager

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location
Stayed 1 night in Sep 2022
Response from María Rosa Castillo, General Manager on 5 Oct 2022
Dear Benjamin,Thank you for taking the time to share your opinion with us.It is rewarding to know that everything met your expectations and that you found our location to be ideal for your needs.We would love to welcome you back in the future. Very best wishes,María Rosa Castillo, General Manager

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made to feel welcome lovely staff and hotel.good buffet breakfast.would stay again.
Stayed 1 night in Oct 2022
Response from María Rosa Castillo, General Manager on 3 Oct 2022
Dear Gary,Thank you for your kind review.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. Thank you for highlighting our tasty breakfast buffet and we hope that it helped start your day off on the right foot.We look forward to seeing you again in the future.Best wishes,María Rosa Castillo, General Manager