2 bars/lounges, gastropub, lobby lounge

Reviews of Fairmont Chateau Lake Louise

4 out of 5
Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1002 reviews" "
Rating 8 - Good. 180 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yingshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High Standards
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 16 Apr 2024
Your generous rating is very much appreciated. Thank you for sharing!

10/10 Excellent

Roden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and views
Stayed 1 night in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 16 Apr 2024
Thank you, Roden, for the fantastic review! We're delighted that you enjoyed the hotel and the views. We look forward to your next visit for more amazing experiences at the Chateau!

8/10 Good

Michele

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although the location is beautiful, the property is dated and in the middle of renovations - there is disrepair and construction equipment through out. Neither of our rooms had luck with tv connections. I was also surprised that parking was not included in the exorbitant price of the hotel room.
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 16 Apr 2024
Thank you for your review, Michele. We appreciate your feedback about the renovations and the issues you encountered. We're striving to enhance our facilities while maintaining the charm and service standards expected at the Chateau. We hope to welcome you back to a refreshed hotel soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 11 Apr 2024
Many thanks for the 5-stars! We're pleased you enjoyed your experience.

10/10 Excellent

Fei Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly! Response promptly, and make all the experience very personal!! love it!
Stayed 3 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 6 Apr 2024
We're so glad to hear you enjoyed the personalized experience and prompt service from our friendly staff! Thank you for sharing your love for it. We can't wait to welcome you back for more memorable moments.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Five star experience, absolutely amazing.
Stayed 4 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 6 Apr 2024
Thank you for your glowing review! We're thrilled you had a five-star experience with us. Looking forward to welcoming you back for another amazing visit!

10/10 Excellent

Sumiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a gorgeous setting near Lake Louise. Excellent restaurants and transportation to ski areas. Also has activities like cross country skiing and snowshoeing that we would have done if there was more time.
Stayed 5 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 5 Apr 2024
Thank you for your review! We are delighted you enjoyed our hotel and its stunning setting and dining outlets! Next time, we hope you get to try the cross-country skiing and snowshoeing too!

6/10 Okay

Lynnette

Travelled with family
Liked: Cleanliness
Staff was more concerned about setting up for Sunday brunch on Saturday evening in the lakeside lounge than attending to guests staying in the hotel and wanting to have an evening in the lounge. Poor check in experience on gold floor.
Stayed 1 night in Mar 2024

4/10 Poor

CHARLES

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Our trip of 11 days seemed to go by in just a couple of days because we enjoyed our time so much. We’ll be back.
Stayed 5 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Trevor, for the excellent review! We're so glad to hear that your 11-day trip flew by in the best possible way. Looking forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Chia-Wen, Changhua

Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
It's a delight to receive such a positive rating from our visitors. Many thanks!

10/10 Excellent

Simon

Liked: Amenities, property conditions & facilities
This is an amazing property located in an amazing place. Anyone that wishes to combine relaxation and kuxury with skiing, hikong or other outdoor activities will be very pleased.
Stayed 6 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Simon, for the fantastic review! We're so pleased you found the combination of relaxation, luxury, and outdoor activities to your liking. Looking forward to welcoming you back for more amazing experiences!

2/10 Terrible

CHARLES

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Limited Dining options depending on the day, other than that was a wonderful stay
Stayed 6 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Bryan, for your feedback. We're glad you had a wonderful stay and appreciate your note on dining options. We're continually working to enhance our offerings and hope to provide even more variety on your next visit.

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chateaux hotel makes my kids excited.
Stayed 1 night in Mar 2024

10/10 Excellent

Francois, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 2 nights in Feb 2024

2/10 Terrible

Gagandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
Stayed 2 nights in Feb 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was friendly and helpful Food and drinks were wonderful!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Shivam

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Kruze

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great . Butttt . Banff fairmont is so much better . Don’t get me wrong this place is top notch but Banff fairmont is top notch with sprinkles on top .
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Ja young, Calgary

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with partner
Chateau took care of our bags while we parked the car, and let us check in early into our beautifully appointed, clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Wonderful stay. The hotel is well maintained and the rooms were comfortable. They had a wonderful selection of teas and coffees in the room. The community family room had games and hot drinks as well. On-site restaurants are quite pricey for what you get so we drove into town several times to eat. The ice skating cost $86CA for a family of four.
Stayed 3 nights in Jan 2024
Response from Fairmont Chateau Lake Louise on 16 Jan 2024
Thank you, Sandra, for your excellent review. We're glad you found your stay wonderful, with comfortable rooms and a lovely selection of tea and coffee. It's great to hear you enjoyed the family room and its amenities. We appreciate your feedback on our on-site restaurant's value and the ice skating costs. Your insights are invaluable as we continuously strive to enhance our guests' experiences. We hope to welcome you and your family back soon!

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and two children first stayed a the Château 37 yrs ago in the summer. We decided to return in another season. As beautiful as lake Louise is in the summer/fall, it is absolutely magical in winter! Granted temp -35 was not what these Arizonans anticipated but the staff at the Chateau was so welcoming, so pleasant, helpful and warm! We kept saying how beautiful everything was. Waller Stube restaurant was a bit chilly but the fondue hit the spot. We started at the Fairmont Jasper and are now at the Fairmont Banff Springs finishing our Canadian winter odyssey. Great memories to add to the Canadian experience. Thanks Fairmont!
Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Lake Louise on 16 Jan 2024
Thank you, Judith, for sharing your experience. We're delighted to hear that your return visit to the Chateau, this time in winter, added a magical touch to your family's memories. Braving the cold snap is no small feat, especially coming from Arizona! We're glad our staff could provide warmth and hospitality during your stay. It's wonderful that the fondue at the Stube was just right for the chilly weather. Please enjoy the rest of your Canadian winter adventure and thank you for choosing the Chateau for these special moments!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fairmont Chateau Lake Louise on 16 Jan 2024
Thank you, Suzanne, for the perfect 10/10 rating! We're thrilled to know you had such a wonderful experience. Looking forward to your next stay with us!

10/10 Excellent

Markus

Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Lake Louise on 10 Jan 2024
Thank you, Markus, for the 5-star rating! We're delighted you had a great experience. Looking forward to welcoming you back to the Chateau.

10/10 Excellent

Tony, DeRidder

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, enjoyed the hiking in the snow in the mountains and walking on the frozen lake.

8/10 Good

Luis

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 10 Jan 2024
Thank you, Luis, for the 4-star rating. We're glad you had a positive experience and look forward to making your next stay with us even better!

10/10 Excellent

María

Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 25 Jan 2024
Thank you, María, for the 5-star rating! We're delighted you had a wonderful experience. Looking forward to your next visit!

10/10 Excellent

Ruth

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful stay! Great amenities, lovely view over the lake, lots of adventurous hiking around the lake. Our room was too warm and the thermostat did not work, but efforts were made to fix it.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 10 Jan 2024
Thank you, Ruth, for your 5-star review! We're glad you enjoyed the amenities, beautiful lake views, and hiking adventures. We apologize for the inconvenience with the room temperature but are pleased that efforts were made to address it. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Francina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was expensive but was very good.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 10 Jan 2024
Thank you, Francina, for the 5-star review. We're glad to hear that you found the room to be very good, making your experience worth it. We look forward to welcoming you back for another visit.

10/10 Excellent

KAI-LAN

Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 25 Jan 2024
Thank you, KAI-LAN, for the 5-star rating! We're thrilled you had a great experience with us. Looking forward to welcoming you back to the Chateau soon!

6/10 Okay

Gabriela

Stayed 1 night in Dec 2023

8/10 Good

Alasdair

Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 16 Jan 2024
Thank you, Alasdair, for the 4-star rating! We're glad you had a positive experience and look forward to making your next stay with us even more memorable.

10/10 Excellent

Lusine, Sun Valley

Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 16 Jan 2024
Thank you, Lusine, for the 5-star rating! We're delighted you had a wonderful experience with us. Looking forward to welcoming you back to the Chateau!

10/10 Excellent

Joshua

Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 22 Dec 2023
We really appreciate the 5-star rating, Joshua! We're delighted to know you had a wonderful experience with us. Looking forward to welcoming you back for another exceptional stay!

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 22 Dec 2023
Lilian,thank you for your 4-star rating. We're glad to know your experience with us was positive. If there's anything we can do to make your next stay even more memorable, please let us know. We look forward to your next visit to the Chateau!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is breath taking! Incredible we have never seen anything so beautiful and we have been traveling for 40 years. Everyone of the staff were excellent. We will be back for the summer view because the winter one was so great!
Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on 22 Dec 2023
Thank you, Michelle, for your wonderful review! We're honoured to know that after 40 years of traveling, the Chateau stands out as an incredibly beautiful experience. It's fantastic to hear that our staff made your stay even more memorable. We eagerly await your return to enjoy the summer views, which are just as spectacular as in the winter!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 22 Dec 2023
Thank you, Tina, for the 5-star rating! We're thrilled to know you had a wonderful experience with us. Looking forward to your next visit to the Chateau!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are unbelievably friendly and helpful and professional. The chateau itself is breathtaking and it is right on the lake I’m almost unspoiled beauty. There are so many dining and cocktail options onsite and the room I had was spacious and comfortable. I would highly recommend this place to everybody. Treat yourself.

10/10 Excellent

Matthew, Amherstburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place to visit, the hotel itself is gorgeous and the area surrounding it is breathtaking. The new spa they are building will make it even more lovely. Always love visiting this area.
Stayed 4 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on 15 Dec 2023
Thank you for your glowing review, Matthew! We're delighted to hear that you find the Chateau and its breathtaking surroundings amazing. The anticipation of our new Spa & Thermal Wellness Centre adding to the experience is something we share with you. We're always thrilled to welcome you back to this beautiful area.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and wonderful staff.
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on 5 Dec 2023
Thank you, Kerri, for the 5-star rating and kind words! We're thrilled to know that the beauty of the Chateau and the efforts of our wonderful staff made your experience memorable. We look forward to welcoming you back for more beautiful moments.

10/10 Excellent

Vimbrelaine Suzeth, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on 5 Dec 2023
Thank you, Vimbrelaine, for the 5-star rating! We're delighted that you had a wonderful experience with us. We hope to see you again soon at the Chateau for another exceptional visit.

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on 5 Dec 2023
Thank you for the 5-star rating, Rajesh! We're thrilled to know that your experience with us met your expectations. Looking forward to hosting you again at the Chateau for another outstanding stay.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fairmont Chateau Lake Louise on 5 Dec 2023
Thank you, Joel, for the 5-star rating! We're delighted you had a wonderful experience with us. Looking forward to your next visit for more exceptional moments at the Chateau.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Chateau Lake Louise is one of a kind. Obviously its proximity to the Lake is outstanding. Each of the staff we dealt with were fantastic. Our Concierge (I believe his name was Nigel) on the day of our arrival was so enthusiastic and knowledgeable. We used all of his advice to enhance our hikes and our stay. We attended the outdoor fire and Darcy was personable and friendly. He did a great job and in our view is a great guide for any guests staying at the Chateau. We enjoyed our meals at the Lakeview Lounge and The Guides Pantry was great for a quick breakfast before heading out hiking. The on sight shops are exquisite. Thanks for a wonderful holiday at Lake Louise.
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on 1 Dec 2023
Thank you for your wonderful review, Rodney! We're thrilled to hear about your exceptional experience at the Chateau, from Naval's enthusiastic and helpful advice to Darcy's personable guidance at the outdoor fire. It's great to know that our dining options and on-site shops added to the enjoyment of your holiday. We can't wait to welcome you back for another memorable stay at Lake Louise.