- Disliked: Amenities, property conditions & facilities
This is a spectacular hotel, as is the location. However, no pool slippers in the room and had to wait for room service. Then no wash clothes in the room and had to wait for room service. There was a dirty bandage on the ledge of the hot tub. The staff in shop did not know about the 10% discount offered to members, and had to revisit the following day. Don't appreciate paying for the public pool we did not want to use, and again for the spa pools. I believe the guests should have a choice of which pool facilities they want to use and pay for. A pool attendant got onto the small elevated with a cart of dirty towels before allowing guests on. Maintenance workers should either be using a separate elevator, or waiting for an empty elevator. Also had to pay for wifi and parking. I felt I was being nickel and dimed, and doesn't make for a pleasant stay. Not happy that a guest was smoking a bong outside the front entrance. I was told I was not allowed to use a luggage trolley. The services have deteriorated.