Property amenity

Reviews of Sheraton Bandung Hotel & Towers

5 out of 5
Sheraton Bandung Hotel & Towers
Jalan Ir Haji Juanda No 390, Bandung, West Java

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 169 reviews" "
Rating 8 - Good. 59 out of 169 reviews" "
Rating 6 - Okay. 15 out of 169 reviews" "
Rating 4 - Poor. 6 out of 169 reviews" "
Rating 2 - Terrible. 6 out of 169 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay when in Bandung
One of the best hotels I've ever stayed in. I love Sheraton in general. But this particular Sheraton makes me feel so homey and comfortable. Beautiful decoration, spacious room, comfy bed, clean bathroom with lots of amenities, literally I can find everything I need in the bathroom. Friendly and helpful staff. I love the smell of the lobby area. They had this very nice smell coming out of their aromatherapy diffuser. They gave a yummy welcome drink too as you checked in. Too bad I only stayed for a night. I will come back and stay longer next time.
Stayed 1 night in Dec 2023
Response from Harris, Digital Manager on 1 Feb 2024
Dear Mrs. Renny,Thank you so much for your kind words! We really appreciate your positive feedback and it was great to have you as a customer. We look forward to serving you again soon

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Excellent service
Good location Excellent service
Stayed 3 nights in Aug 2023

8/10 Good

Boy

Stayed 2 nights in Jun 2023

10/10 Excellent

YOSHIHIRO

Travelled with group
Liked: Cleanliness, property conditions & facilities
the garden inside of the hotel
Stayed 1 night in Mar 2023
Response from Katarina - Behalf of Reservation Sales Agent on 1 Apr 2023
Dear Mr. Yoshihiro, Thank you for leaving a great rating and warm review about Sheraton Bandung Hotel & Towers. Hope to see you again soon!

10/10 Excellent

Mohd Shariff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,friendly staff, nice landscape. Will stay here again.
Stayed 3 nights in Mar 2023
Response from Sincerely, Katarina - Behalf of Reservation SA on 25 Mar 2023
Dear Mr. Mohd Shariff , Thank you for leaving a 5-star rating and warm review about Sheraton Bandung Hotel & Towers. We look forward to welcoming you back in the near future.

10/10 Excellent

Ava

Stayed 1 night in Feb 2023
Response from Sincerely, Katarina - Behalf Of Reservation SA on 25 Mar 2023
Dear Ms. Ava, Thank you for leaving a great rating and warm review about Sheraton Bandung Hotel & Towers. Hope to see you again soon!

10/10 Excellent

mahbubur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great employee's.
Stayed 2 nights in Jul 2022
Response from Lukas - Digital Manager on 26 Jul 2022
Dear Mr. Mahbubur, Thank you for leaving a 5-star rating and warm review about Sheraton Bandung Hotel & Towers. Hope to see you again soon!

10/10 Excellent

Adil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgraded room was very friendly, and the counter staff was more than understanding of our objections to the first room. Thank you for the lovely time we spent in Bandung.
Stayed 2 nights in Jun 2022
Response from Lukas - Digital Manager on 19 Jul 2022
Thanks for leaving our business a 5-star rating and warm review about Sheraton Bandung Hotel & Towers. Hope to see you again soon!

10/10 Excellent

Agung

Stayed 1 night in Dec 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Kanya on 23 Jul 2021
Dear Sir/ Madam, Thank you for your positive feedback during your stay. We look forward to welcoming you back in the near future. Sincerely, Kanya Nadra A - Reservation Sales Agent

10/10 Excellent

Nenden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy guaranteed
Satisfy guaranteed
Stayed 3 nights in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dilarang untuk keluarga yang bawa bayi
Tidak cocok untuk keluarga yang membawa anak kecil/bayi. Asi saya untuk bayi, semuanya busuk dan dibuang. Padahal dari awal sudah bilang dengan jelas minta dimasukin ke freezer beku, sudah konfirmasi ke front desk lalu ke kitchen juga 2x konfirmasi percuma. Tidak ada minta maaf dll hanya susu asi berharga yang terbuang sia2. Hotel bintang 5 kualitas kaki lima.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good low rise. And bery quiet and oeace ful with good hospitality.
Stayed 2 nights in Mar 2020
Response from Irma-Reservation Sales Agent on 9 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and hotel had a resort feel about it.
Stayed 3 nights in Jan 2020
Response from Irma - reservation Sales Agent. on 3 Feb 2020
Dear Sir/Madam, Thank you for your positive feedback during your stay regarding our our friendly staff and hotel had a resort feel about it. We look forward to welcoming you back in the near future. Sincerely, Irma - reservation Sales Agent.

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Mateus Muda - Market Analyst on 14 Jan 2020
Dear Mr. Carla, Thank you very much for giving us feedback with good score. We look forward to welcoming you again in the near future. Thank you.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious and well maintained rooms. The hotel was big and had a lovely cafe where we could chill.
Stayed 4 nights in Dec 2019
Response from Mateus on 10 Dec 2019
Dear Ms. Jeniffer, Thank you for your positive feedback regarding our rooms and cafe. We look forward to welcoming you back in the near future. Thank you and regards,

8/10 Good

Dayana

Liked: Staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As it has been expected from sheraton
Stayed 1 night in Aug 2019
Response from Mateus on 23 Aug 2019
Dear Sir/Madam, Thank you for staying with us. We hope you enjoyed your stay. Thank you for your positive feedback about lour hotel. We truly appreciate it. We look forward to welcoming you back in the near future. Sincerely, Mateus Muda - Market Analyst

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, cleanliness, comfort. Very high standard. Higher than westerns standards.
Stayed 10 nights in Jul 2019
Response from Mateus on 13 Aug 2019
Dear Sir/Madam, Thank you for your positive feedback about hotel location, staff, cleanliness and comfort. We truly appreciate it. We look forward to welcoming you back in the near future. Sincerely, Mateus Muda - Market Analyst

10/10 Excellent

CP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike modern hotel with tall building, this hotel has unique character with old style building and beautiful gardens.
Stayed 4 nights in Jul 2019
Response from Mateus on 6 Aug 2019
Dear Mr. / Mrs. CP, Thank you for your positive feedback about our hotel. We truly appreciate it. We look forward to welcoming you back in the near future. Sincerely, Mateus Muda - Market Analyst

8/10 Good

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Mateus on 17 Jul 2019
Dear Mr/s. Gunawan, Greeting from Sheraton Bandung Hotel & Towers! Thank you for your positive feedback about our hotel and the facilities. We looking forward to welcome you back in Sheraton Bandung in next trip to Bandung. Thank you and regards, Mateus Market Analyst

8/10 Good

Ying

Liked: Staff & service, room comfort
Average for a five star. Spend your money elsewher
The room service is really slow and they serve u with nothing at the restaurant while waiting for your food to arrive. Staff is not helpful at all when you ask them for directions. Our room has a hidden lizard among the towels and a tiny dead lizard on the floor. I guess they didn’t do a good job cleaning up. However the food at the feast restaurant was pretty good and the spa is excellent (save for the fact that they are always full). Swimming pool has a lot of children which can be rather noisy.
Stayed 3 nights in Jul 2019
Response from Mateus Muda on 9 Jul 2019
Dear Mr./Mrs. Ying, Thank you for your positive feedback about food and spa. We truly appreciate it. Please accept our apology for the inconvenience regarding our room cleanliness, staff and noisy swimming pool. We look forward to welcoming you back in the near future. Sincerely, Mateus Muda - Market Analyst

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel. Buffet food taste was unsatisfactory.
Good hotel. Wireless system was ON and OFF throughout the two days of our stay. Breakfast buffet had some variety but was not comparable to other 5 star hotels.
Stayed 2 nights in Apr 2019
Response from Mateus on 18 Apr 2019
Dear Sir/ Madam, Thank you for the feedback, please accept our apology for the inconvenience that you have experienced about our wireless system and breakfast buffet. We look forward to welcoming you back in the near future. Sincerely,

10/10 Excellent

DianaFoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in a good location with ample parking facilities. All the service staff are friendly and efficient. The 10 of us are very happy with our stay at Sheraton Bandung Hotel & Tower. Thank you.
Stayed 3 nights in Mar 2019
Response from Mateus on 8 Apr 2019
Dear Mrs. Diana Foo, Thank you for the good feedback about our Hotel location and staff. We truly appreciate it. We look forward to welcoming you back in the near future. Sincerely, Mateus Muda - Market Analyst

4/10 Poor

Aditya

Disliked: Cleanliness, property conditions & facilities, room comfort
Good breakfast. Old hotel even after being renovated. The room smells old and we will not come back
Stayed 1 night in Dec 2018
Response from Nike April, Digital Marketing & Communications on 12 Feb 2019
Dear Aditya, thank you for the feedback, please accept my apology if we failed to meet your expectations. However, we truly appreciate your comments about our breakfast. We hope to have the opportunity to welcome you back to our hotel in the near future to provide you with a different experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Nike April, Digital Marketing & Communications on 12 Feb 2019
Thank you for the great score. Have a wonderful day. Sincerely,

10/10 Excellent

Lona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Asiantaras at Sheraton Bandung
Had a great stay at Sheraton Bandung, great facilities for children and delicious breakfast buffet.
Stayed 2 nights in Dec 2018
Response from Nike April, Digital Marketing & Communications on 12 Feb 2019
Dear Lona, Thank you for the positive feedback especially on the breakfast buffet and children playground, we truly appreciate it. We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2018
Response from Nike April, Digital Marketing & Communications on 12 Feb 2019
Dear A, Thank you for the great score and positive feedback. We look forward to welcoming you back to our hotel in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dian at the front desk was very helpful, friendly and professional. The room was spacious which was great although it was a little dark to be able to do the reading and writing that I needed to do (most people would normally be sightseeing during the day and early evening of course). The shower didn't drain so well on some days and made the room smell a little musty which I why I noted the condition as middling. The service was excellent and the local area was really good for my trips to the city, Cibodas and Lembang. The cafe is nice as an alternative to the restaurant and was good when I needed to do more work in bright light with good food and great coffee.
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too far from airport. foodstreet outside hotel tight security
Stayed 4 nights in Nov 2018

6/10 Okay

cristiano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled the reservation at the last minute.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

ja, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel in Bandung
A pleasant hotel in Bandung as a good base to explore the city. The breakfast buffet has a wide assortment of items. There is a lobby bar which isn’t very private but they have beverages - it’s probably best to buy duty-free.
Stayed 2 nights in Sep 2018

8/10 Good

swee keong

Liked: Staff & service
Ok
Stayed 3 nights in Sep 2018

10/10 Excellent

Vincent, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Sheraton Bandung
The hotel was everything we expected it to be. Spacious and clean rooms, nice and quiet. The staff were amazing, attentive and hospitable. Great customer service. The SPA services are good and they had a special SPA treatment room for couples. All shopping and tourist spots was easily accessible via GRAB service. We will certainly go back and stay in this hotel when we are in Bandung again!
Stayed 3 nights in Sep 2018

6/10 Okay

adnan

Disliked: Cleanliness
not like expected they can be beter
Stayed 2 nights in Jul 2018
Response from Kanya on 12 Sept 2018
Dear Mr. Adnan, On behalf of the entire hotel team, we would like to thank you for choosing to stay at the Sheraton Bandung Hotel & Towers and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bandung. Best regards, Kanya Nadra A Reservation Sales Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toileteries
Had to ask for some toileteries like bath gel etc when these are standard in other Sheraton hotels eg Jakarta and other hotels of an international standing
Stayed 3 nights in Sep 2018
Response from Kanya on 12 Sept 2018
Dear Valued Guest, On behalf of the entire hotel team, we would like to thank you for choosing Sheraton Bandung Hotel & Towers as accommodation place during your recent visit to Bandung and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such toiletries completeness issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bandung. Best regards, Kanya Nadra A Reservation Sales Agent

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not good
The shower s terrible. Food in restaurant is not stable: sometime good sometimes not so.
Stayed 4 nights in Aug 2018
Response from Kanya on 12 Sept 2018
Dear Valued Guest, On behalf of the entire hotel team, we would like to thank you for choosing to stay at the Sheraton Bandung Hotel & Towers during your recent visit to Bandung. And also, thank you for providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, your feedback has been shared with the appropriate hotel team as a critical way of understanding how we can deliver great experiences and prevent such issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bandung. Best regards, Kanya Nadra A Reservation Sales Agent

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, room comfort
A fine 4-star hotel
It was a perfectly decent hotel for the money. It may have been a true 5-star hotel 20 years ago but these days it is no more than a 4-star when compared to hotels in Jakarta or Singapore. Service is polite and rooms are comfortable, etc., but it just feels old and tired. Again, at the price I paid this hotel was fine. I am writing this review so that future visitors do not book their stay with overly high expectations. I don't know why they use the term 'tower' in their name as there was no tower.
Stayed 6 nights in Jul 2018

10/10 Excellent

Yudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Just amazing stay over there.
Stayed 1 night in Jul 2018

8/10 Good

jean, singapore

Liked: Cleanliness, staff & service, room comfort
Good location and relaxing environment Comfortable bed
Stayed 3 nights in Jul 2018
Response from Kanya on 24 Jul 2018
Dear Mr. / Mrs. Jean, Thank you for your positive feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you enjoyed your staying experience and rated our service as very good. Rest assured, your feedback and compliment is shared with the team as a way of understanding on how we can continue deliver great experiences. Thank you again for your time and come visit us again soon!

8/10 Good

Andy S.B., Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Kanya on 24 Jul 2018
Dear Mr. Andy, Thank you for your positive feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you enjoyed your staying experience and rated our service as very good. Rest assured, your feedback and compliment is shared with the team as a way of understanding on how we can continue deliver great experiences. Thank you again for your time and come visit us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Kanya on 24 Jul 2018
Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you enjoyed your staying experience and rated our service as very good. Rest assured, your feedback and compliment is shared with the team as a way of understanding on how we can continue deliver great experiences. Thank you again for your time and come visit us again soon!

10/10 Excellent

A, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & Nice hotel facilities
Staff with pleasant disposition and helpful with our request during our stay. Hotel has family friendly facilities for kids and lounges for adults. Breakfast menu was decent. Ideally needs a transport from hotel for sightseeing. Overall good stay. Thank you.
Stayed 3 nights in Apr 2018

8/10 Good

Liv, Indonesia

Liked: Staff & service, property conditions & facilities
near to dago street..
All the concierge is okay.. just the parking area need to improve...
Stayed 2 nights in Dec 2017

10/10 Excellent

Bernardinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

RIDWAN

Liked: Property conditions & facilities, room comfort
5th or 6th stay over the last 11 years, a family favorite given its location and good service. But the last stay was not as memorable as it used to be. Cleaning/housekeeping service in the room was not satisfactory. Upon check in we found cigarette butts from the prior guest. Bathroom matt and trashbin and complimentary mineral waters missing. Coffee maker not cleaned . Perhaps the cleaning was done in a hurry ?
Stayed 3 nights in Dec 2017

8/10 Good

Maurine

Liked: Cleanliness, staff & service, room comfort
Stay at the tower room & the room is spacious but found the stain at the sofa & its hard to open/close the toilet door. As mention in the hotel website, we thought there will be a series of kids activities as we stay during school holiday but its a bit of let down fr our kid as there are none.
Stayed 2 nights in Dec 2017