Ban Muang Mai Holidays from NZ$389

I was not impressed with being put in an upstairs room when I had booked a pool access room. The reason I was given was I was a long term stay and it was convenient for them that I was in the last room away from reception. I have a disability and have trouble with climbing up and down stairs, it made my access difficult.

Benz and Ali at the desk were more than helpful. The comforter on our bed had a make up stain from a previous user. The comforter itself had been cleaned. Wish pool area offered bar service.

Although the property was in a beautiful location I wouldn't rate this property 5 stars. I could hear my neighbors conversation through the walls. The power went out multiple times. The TV was not useful. The bathtub malfunctioned numerous times. My room service order was provided with no utensils. I was interrupted by staff on numerous occasions when attempting to sleep. I was not provided my advertised discount for food and beverage for being a one key gold member. The male staff was not friendly only the female staff seemed to welcome me. One of the nights someone was trying to open my door while sleeping and it scared the crap out of me because I'm a solo traveler. Upon check in/out I felt rushed. Also, the food was very mediocre. I also found that the air-conditioning was not acceptable for the temperatures and the bathroom area never cooled down at all it felt like a constant sauna in there. I wouldn't stay at this location in the future.

Nice & Cosy with good service