Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Super 8 by Wyndham Baltimore/Essex Area

2 out of 5
Super 8 by Wyndham Baltimore/Essex Area
98 Stemmers Run Rd, I-695 Exit 36, Essex, MD

Reviews

5.0
Rating 10 - Excellent. 58 out of 287 reviews" "
Rating 8 - Good. 27 out of 287 reviews" "
Rating 6 - Okay. 39 out of 287 reviews" "
Rating 4 - Poor. 32 out of 287 reviews" "
Rating 2 - Terrible. 131 out of 287 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

shelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OMG, well there was missing pillow case's, wash rag was placed in a hole in the wall, entertainment center was beat up and gross. There was a guy during the night Beating up his girlfriend, fitting in the hallway. UGH.
Stayed 1 night in Mar 2024
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 26 Mar 2024
Dear Shelly,Thank you for your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback and apologize for any inconveniences you encountered. Rest assured, we are addressing the issues you've raised to ensure a better experience for all our guests. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Hello everyone. Unfortunately I had stay at this hotel and I have no words to describe on bad this place is. It shouldn't be in business. Everything is broken, full of roaches, very dirty and they don't even have coffee. That place needs to be closed permanently.
Stayed 2 nights in Feb 2024
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 12 Mar 2024
Dear Mark,Thank you for sharing your feedback. We apologize for your unpleasant experience. Rest assured, we take your concerns seriously and are actively working to address them. We invite you to give us another chance to exceed your expectations. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Ellen

Stayed 3 nights in Feb 2024
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 28 Feb 2024
Dear Ellen,Thank you so much for your glowing review and for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area. We're thrilled to hear that you had a fantastic experience! We look forward to welcoming you back for another exceptional stay.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Marquita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was fine for the most part, but there is pest control needed as I seen roaches in my room.
Stayed 1 night in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 8 Jan 2024
Dear Marquita,Thank you for taking the time to share your feedback. We're pleased to hear that overall, your stay was satisfactory. We apologize for any inconvenience and assure you that immediate action will be taken. We appreciate your understanding and look forward to the opportunity of welcoming you back.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was moved three times to three different rooms. First room the light, tv and mini fridge didn't work. Second room was dirty, one of the light didn't work. There was a hole in bathroom door. Shower know kept falling off. Third room was dirty as well. The tv did not work at all and the knob for the shower kept falling off. The guest washer and dryer was broke. There were fights inside the hotel the went on all night long. The employees did nothing about the fighting. There were people in parking lot right outside front door selling drugs. We will never stay here again!
Stayed 4 nights in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jan 2024
Dear Cheryl,We sincerely apologize for the inconvenience you experienced during your stay. This falls short of our standards, and we're addressing the issues you raised to ensure a better experience for future guests. Your feedback is invaluable, and we appreciate your patience. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jan 2024
Dear Pamela,Thank you so much for your wonderful 5 out of 5 review on Expedia! We're thrilled to hear you enjoyed your stay at Super 8 by Wyndham Baltimore/Essex Area. It's our pleasure to provide an exceptional experience. We look forward to welcoming you back soon.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean but arou d it not so much.not their fualt
Stayed 2 nights in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 26 Dec 2023
Dear John,Thank you for your valuable feedback! We're delighted you found our property clean. Your understanding is truly appreciated. We're committed to enhancing every aspect. Looking forward to welcoming you back for an even better experience.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Mordechai

Stayed 1 night in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 26 Dec 2023
Dear Mordechai,We genuinely appreciate your feedback and regret that your stay fell short of expectations. We're committed to continuous improvement and would love the opportunity to make things right. We hope to exceed your expectations on your next visit. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

TIMOTHY, Middle River

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY IS VERY UNSAFE.SOMEONE WAS BANGING ON MY DOOR THEN RUN.ANOTHER NIGHT SOMEONE TRIED TO OPEN MY DOOR THANK GOD THE SECURITY LOCK WORK.
Stayed 1 night in Dec 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 10 Dec 2023
Dear Timothy,Thank you for choosing to stay with us. We sincerely apologize for the unsettling experience you encountered during your stay. Your safety is our top priority, and we're taking immediate action to address these concerns. Thank you for bringing this to our attention. We value your feedback and are committed to ensuring a secure environment for all guests.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Sherman A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 3 Dec 2023
Dear Sherman A.,We're thrilled to receive your outstanding 10/10 review on Hotels.com for your stay at Super 8 by Wyndham Baltimore/Essex Area. It warms our hearts to know you had such a fantastic experience. Thank you for choosing us! Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Dawn

Disliked: Cleanliness, amenities, property conditions & facilities
Worst motel EVER! First the good...the staff was very nice and in fact I dropped my Kindle in the parking lot the night I arrived and they found it and returned it the next morning. And now the rest of the story..Upon arrival the clerks were outside on their phones. One was just at the door and I asked if everything was okay and she said they might have to call the cops. When I entered my room I went straight to the bathroom and found a roach and hair on the floor. I (only) saw the one roach and never saw him again. I was provided with a total of two towels. No washcloth, no hand towel, no bath mat. They are lucky I did not fall getting out of the shower. I was very careful on the slippery floor. The refrigerator did not work nor the remote for the TV. My room was close to lobby and there were loud voices until after 1 am. At 7 am doors began slamming repeatedly until I got up to turn the TV on to help drown out the noise and get some more sleep. I booked for two nights but checked out after one. No way was I staying another night.
Stayed 2 nights in Oct 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 3 Dec 2023
Dear Dawn,Thank you for sharing your feedback. We're delighted our staff's kindness stood out during your stay. We sincerely apologize for any inconvenience faced. Your concerns are valuable; rest assured, we're addressing them for an improved experience. We appreciate your understanding and hope to welcome you back for a much-improved stay.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

8/10 Good

Matthew Perfecto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 3 Oct 2023
Dear Matthew Perfecto,Thank you for your generous 8/10 rating and glowing review of your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We're thrilled to have exceeded your expectations and look forward to welcoming you back for an even more exceptional experience.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Caitlin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 3 Oct 2023
Dear Caitlin,We're sincerely sorry to hear about your recent experience. We appreciate your feedback and will use it to improve. Our aim is always to provide exceptional stays. If you give us another chance, we're confident we can meet and exceed your expectations.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Fidelity

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty!!!!
Stayed 1 night in Sep 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 3 Oct 2023
Dear Fidelity,We sincerely apologize for your experience. Cleanliness is a priority, and we're working diligently to improve. Your feedback helps us immensely. We hope to provide you a superior stay in the future. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Shykeem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches everywhere
Stayed 1 night in Aug 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 1 Sept 2023
Dear Shykeem,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we are addressing the issue promptly to ensure a more comfortable stay for our guests. Your comments are valuable in helping us improve. Please give us another chance to provide you with a better experience in the future.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Djenika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Aug 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 11 Aug 2023
Dear Djenika,We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take your concerns seriously and have already taken measures to address the issue you mentioned. Your feedback helps us improve. We hope you'll consider staying with us again, allowing us to provide a much-improved experience.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Brian

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 2 Aug 2023
Dear Brian,Thank you for choosing Super 8 by Wyndham Baltimore/Essex Area for your recent stay. We're glad you had a comfortable experience with us. We value your feedback and will continue striving to enhance our services. Looking forward to welcoming you again soon.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

philip

staff was nice but property had problem. for the price not bd for a quick stay.
Stayed 3 nights in Jun 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jul 2023
Dear Philip,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We appreciate your kind words about our friendly staff. We apologize for any inconvenience caused. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Front desk nice rooms not soo cant get sleep too .
Loud music from people going outside and smoking and playing music and i was in 106 and heared the person upstairs being loud and banging on floor
Stayed 2 nights in Jun 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 20 Jun 2023
Dear Gerald,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We appreciate your honest review and apologize for any inconvenience you experienced during your visit.We are sorry to hear that you had difficulties during the stay. Ensuring our guests' comfort is our top priority, and we understand how important it is to provide a tranquil environment. On a positive note, we are glad that you found our front desk staff to be pleasant and that you appreciated the overall quality of our rooms. We strive to maintain a welcoming and friendly atmosphere for all our guests.We truly value your feedback as it helps us identify areas for improvement. We appreciate your constructive criticism and will use it to make necessary adjustments to enhance the overall guest experience.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Tanya

Stayed 1 night in May 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 2 Jun 2023
Dear Tanya,Thank you for taking the time to provide feedback on your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We appreciate all comments and opinions from our valued guests.At the Super 8 by Wyndham Baltimore/Essex Area, we continuously strive to provide comfortable accommodations and excellent service to all our guests. We apologize if we fell short of meeting your expectations during your stay. We value your feedback and will use it to make necessary improvements to ensure a more enjoyable experience for all future guests.Once again, thank you for sharing your feedback with us. We hope that you will reconsider and give us another chance to provide you with the superior experience that we strive to deliver. We would be delighted to welcome you back and demonstrate the improvements we have made.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Kim

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This does not look like pics. Had to change rooms twice within 10 mins of arriving. 1st room walked in pillows in disarray. There was a Wendy’s cup with juice half full abs a bag of chips half full. Walked out asked for 2nd room… 2nd room had flying ants of some kind. Around window and air conditioner…walked out finally got another room which was basic not but at least clean enough to sleep and shower. Towels were brown so bring ur own if ur staying here… forgot to add that when I pulled up there where people hanging their head out of the sliding windows 👀 on 2nd and 3rd floor. No there isn’t a patio the windows actually slide open although this is a non smoking hotel. I didn’t see any bed bugs in any of the rooms so that’s a plus. Good luck if you have to stay
Stayed 1 night in May 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 31 May 2023
Dear Kim,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We genuinely appreciate all guest reviews as they help us identify areas where we can improve our services.We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will take it into consideration as we continually strive to enhance our guests' experience.Kim, we regret that your experience fell short of your expectations. Your feedback is invaluable to us as we continually work towards improving our facilities and services. We sincerely hope that you will give us another opportunity to serve you better in the future.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Imrana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property itself was very filthy No closet in room. But room size and beds were very big. Property was dangerous too. I encountered an uneducated person down the lobby while asking a staff a .question . I think the price of hotel is expensive. Beware of this Property.
Stayed 2 nights in May 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 31 May 2023
Dear Imrana,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We appreciate your honest review, as it allows us to identify areas for improvement and ensure a better experience for our future guests.We apologize for any inconvenience you experienced during your stay. We strive to provide a professional and knowledgeable staff to assist our guests with their needs. We will take this feedback into consideration.We genuinely value your input, and we assure you that we are committed to making the necessary improvements to enhance the overall guest experience at our property. We hope that you will consider staying with us again in the future, allowing us the opportunity to demonstrate our commitment to your satisfaction.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

8/10 Good

Daniel, Annandale

Travelled with family
Liked: Staff & service, property conditions & facilities
Let's acknowledge upfront that Super 8 is a lower-tier chain. So I am basing my ratings and comments with that fact in mind. Pluses: very friendly staff (they brought complimentary snacks to our room!); larger room than anticipated; very clean bathroom; refrigerator in room. It seems to me that they are in the process of upgrading things, a bit at a time. Minuses: insufficient lighting leaves the room very dark; not really any dining options within walking distance.
Stayed 1 night in May 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 25 May 2023
Dear Daniel,Thank you so much for taking the time to share your experience and provide valuable feedback regarding your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We greatly appreciate your positive review and the generous rating of 4/5.We're delighted to hear that you found our staff to be friendly and accommodating. Our team takes pride in going above and beyond to ensure that our guests have a memorable and comfortable stay. It's wonderful to know that you enjoyed the complimentary snacks and the spaciousness of your room. Maintaining a high level of cleanliness is of utmost importance to us, so we're glad to hear that the bathroom met your expectations.We appreciate your observation that we are gradually upgrading our facilities. We constantly strive to enhance our guests' experience, and your feedback encourages us to continue making improvements.Our staff is always available to assist with recommendations and directions to nearby restaurants or provide alternative dining solutions to ensure our guests' needs are met.Once again, thank you for choosing Super 8 by Wyndham Baltimore/Essex Area. We appreciate your feedback, and it was a pleasure having you as our guest. If you have any further suggestions or if there's anything else we can do to improve your future stays, please don't hesitate to reach out to us. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Lori

Stayed 2 nights in Apr 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 25 May 2023
Dear Lori,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We value all guest opinions, and we appreciate your honest review.We apologize if your experience did not meet your expectations. We always strive to provide exceptional service and comfortable accommodations to all our guests, and we regret any inconvenience you may have encountered during your stay.We would like to assure you that we take your comments seriously and have addressed the issues you raised with our team. We continuously work towards improving our services and facilities, and your feedback will help us in our ongoing efforts.We genuinely hope that you will consider giving us another opportunity to serve you better in the future. Please reach out to us directly if you plan to visit the area again, and we will ensure that your stay is nothing short of outstanding.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Vandel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super 8 by Wyndham Baltimore/Essex Area was the perfect choice for our romantic weekend getaway. The cozy and comfortable room provided us with a peaceful retreat, while the hotel's location allowed for easy exploration of the city. The staff was friendly and attentive, adding to the overall experience.
Stayed 1 night in Mar 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 25 May 2023
Dear Vandel,Thank you for taking the time to share your wonderful experience at Super 8 by Wyndham Baltimore/Essex Area. We are thrilled to hear that our hotel was the perfect choice for your romantic weekend getaway.It brings us joy to know that you found our rooms cozy and comfortable, providing you with a peaceful retreat during your stay. We take great pride in offering a serene atmosphere that allows our guests to relax and unwind.We're glad you enjoyed the convenient location of our hotel, which allowed for easy exploration of the city. Baltimore has so much to offer, and we're delighted that you were able to make the most of it.Our team strives to provide exceptional service, and we are delighted to hear that our staff was friendly and attentive during your stay. We believe that genuine hospitality can truly elevate a guest's experience, and we're glad that we could contribute to your overall enjoyment.Once again, thank you for your kind words and for choosing Super 8 by Wyndham Baltimore/Essex Area for your romantic weekend getaway. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NOPE
Some type of bugs coming from behind pictures on the wall. The staff did all they could to help us and moved us to another room however that room had roaches as well! The bed felt a little gritty I felt like lice or some type of microscopic bug going up my nose when I tried to lay down fully clothed. However I received a refund but charged for one night although I didn’t stay for 24 hours.
Stayed 6 nights in Mar 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 25 May 2023
Dear Reviewer,Thank you for taking the time to share your feedback regarding your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We genuinely appreciate your comments, as they help us identify areas where we can improve our services.Firstly, we would like to apologize for the inconvenience you experienced during your stay. It is not the kind of experience we strive to provide for our guests. We want to assure you that your experience is not indicative of the level of service we aim to provide. We take pride in delivering a comfortable and enjoyable stay for our guests, and we deeply regret that we did not meet your expectations on this occasion.We hope that you would consider giving us another chance to provide you with a better experience in the future. If you do decide to stay with us again, please reach out to our management team directly, and we will do everything within our power to ensure your stay is pleasant and hassle-free.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!
I recently stayed at Super 8 Essex and I was very impressed. The people were friendly and welcoming, and the place was beautiful. The check-in process was quick and easy, and the staff was very helpful. The room was spacious and comfortable, with all the amenities I needed.
Stayed 1 night in Feb 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Kirk,Thank you so much for your wonderful review and for choosing to stay with us at Super 8 by Wyndham Baltimore/Essex Area! We are absolutely thrilled to hear that you had such a positive experience during your recent stay with us.Our team takes great pride in providing friendly and welcoming service to all our guests, and we're delighted that you felt that warmth during your time with us. We understand the importance of a smooth check-in process, and we're glad to hear that it was quick and easy for you. It's fantastic to know that our staff was helpful and accommodating throughout your stay.We're thrilled that you found your room spacious, comfortable, and well-equipped with all the amenities you needed. We strive to create a relaxing and enjoyable environment for our guests, and it's rewarding to hear that we met your expectations in terms of comfort and convenience.Your perfect rating of 10/10 means the world to us! We're incredibly grateful for your kind words and the high recommendation. It's feedback like yours that motivates us to continue providing exceptional service to all our guests.Once again, thank you for choosing Super 8 by Wyndham Baltimore/Essex Area. Should your travels bring you back to the area, it would be our pleasure to welcome you back for another enjoyable stay. Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Keith,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We greatly appreciate your honest review and value your opinion as it helps us identify areas where we can improve.We are sorry to hear that your experience did not meet your expectations and that you rated your stay with a 4/10. We understand that each guest has unique preferences and requirements, and we apologize if we fell short in meeting yours on this occasion.At the Super 8 by Wyndham Baltimore/Essex Area, we strive to provide our guests with exceptional service and a comfortable stay. We regret that we were unable to exceed your expectations during your time with us. Your feedback is important to us, and we will carefully review your comments to identify opportunities for improvement.We would like to assure you that we take all guest feedback seriously, and we are committed to making necessary adjustments to enhance the overall guest experience. We value your patronage and hope that you will consider staying with us again in the future, allowing us another opportunity to provide you with a more enjoyable stay.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. Our team is here to address any issues and ensure that your future stays with us are nothing short of excellent.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

DRIELLA

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I was having a good time until I saw a mouse creep from under my door. When my husband mentioned it to the guy at the front desk, nothing was done about it or no compensation was offered. The decision to extend further days was not even a option at this point.
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Driella,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We appreciate your honest review, and we apologize for any inconvenience caused during your stay.At the Super 8 by Wyndham, we strive to provide a comfortable and pleasant experience for all of our guests, and we are truly sorry that we fell short of your expectations in this regard. We sincerely value your feedback and would like to extend our gratitude for highlighting these areas of improvement. We are constantly striving to enhance our services and provide the best possible experience for our guests. We hope that despite this setback, you were able to enjoy the other aspects of your stay with us. We appreciate your overall rating and the acknowledgment of the positive aspects of your experience. We would love to have the opportunity to make it up to you on a future visit, and we assure you that we will do our utmost to ensure your complete satisfaction.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Edward

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Home had bed bugs, there was mold on ceiling of bathroom. Checked in at 3pm and checked out by 11pm that same day cause how bad it was
Stayed 1 night in Feb 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Edward,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We sincerely apologize for the inconveniences you experienced during your brief visit. We understand how important it is to have a clean and comfortable environment while staying away from home, and we deeply regret that we fell short of meeting your expectations. Please know that your comments have been taken seriously, and we have already addressed the issues you mentioned.We genuinely appreciate your honesty and feedback as it allows us to improve our services and provide a better experience for all our guests. We assure you that your experience was not reflective of our usual standards, and we are committed to making the necessary improvements to regain your trust.If your travels bring you back to the area, we would be honored to have another opportunity to provide you with a truly enjoyable stay. Please feel free to reach out to our management team directly, and we will ensure that your next visit exceeds your expectations.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water leaks, covered smoke detectors, banging doors
Stayed 1 night in Feb 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Chris,Thank you for taking the time to share your feedback regarding your recent stay at the Super 8 by Wyndham Baltimore/Essex Area. We value your input and appreciate your honesty in highlighting areas where we can improve.We sincerely apologize for the inconveniences you experienced during your stay. At the Super 8 by Wyndham Baltimore/Essex Area, we strive to provide our guests with a comfortable and enjoyable stay, and it is disheartening to learn that we fell short of your expectations on this occasion. We take pride in our commitment to quality and guest satisfaction, and we deeply regret any inconveniences you encountered during your visit.We would like to assure you that your feedback has been shared with our management team, who will be implementing necessary measures to address the issues you mentioned. Your insights are invaluable to us as we continuously work towards enhancing the overall guest experience.We sincerely hope that you will reconsider giving us another chance in the future. It would be our privilege to provide you with a more satisfying and seamless stay that truly reflects the high standards we aim to maintain.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Joni

Stayed 1 night in Jan 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Joni,Thank you for choosing to stay at the Super 8 by Wyndham Baltimore/Essex Area and taking the time to share your feedback with us. We appreciate your honest review and value your opinion.We would like to express our gratitude for highlighting the positive aspects of your stay. Your acknowledgment of our efforts is truly appreciated. We are pleased to know that you found our location convenient and that our amenities met your needs.While we are glad to hear that you had a satisfactory stay with us, we understand that there might have been some aspects that fell short of your expectations. We are constantly striving to improve our services and facilities, and your feedback helps us in identifying areas where we can enhance the guest experience.We would like to assure you that we take your comments seriously, and we will be reviewing them with our team to address any areas that require immediate attention. Your feedback allows us to make the necessary adjustments to provide an even better stay for our future guests.Once again, we apologize for any inconveniences you may have experienced during your stay. We hope that you will consider staying with us again in the future so that we can provide you with an exceptional experience that exceeds your expectations.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Marianne

Travelled with family
Disliked: Cleanliness
When i went to pull.the sheets back there was gum (lots) on the wall where the sheet was up against. I did complain. They took the gum off the wall but that was the extent of cleaning it. Not impressed. Only here as i needed a place to stay so i could attend a funeral.
Stayed 1 night in Jan 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Marianne,Thank you for taking the time to share your feedback regarding your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We sincerely apologize for the inconvenience you experienced. We understand how important it is to provide a clean and comfortable environment for our guests, and we are truly sorry for falling short of your expectations.At Super 8 by Wyndham Baltimore/Essex Area, we strive to ensure our guests have a pleasant and hassle-free stay, especially during difficult times such as when attending a funeral. Your feedback is invaluable to us, and we will use it to improve our cleaning procedures and attention to detail.We would like to assure you that this is not indicative of our usual standards, and we are committed to providing exceptional service to all our guests. We hope that you will consider giving us another opportunity to exceed your expectations during any future stays.Thank you again for bringing this matter to our attention. If there is anything else we can assist you with, please do not hesitate to reach out to our team directly. We appreciate your understanding, and we hope to have the chance to welcome you back in the future for a more enjoyable experience.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Robert

Stayed 1 night in Jan 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Robert,Thank you so much for taking the time to share your fantastic review of your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We were absolutely thrilled to read your kind words and to learn that you had such a wonderful experience with us.Receiving a perfect 10/10 rating from you truly warms our hearts. We strive to provide exceptional service, comfortable accommodations, and a memorable experience for each and every guest, and it seems like we succeeded in exceeding your expectations.We are delighted to know that your stay with us was enjoyable and that you found our facilities and services to be outstanding. Your positive feedback about our team members means a lot to us as well. We take pride in ensuring that every guest feels welcomed and well taken care of throughout their stay.At Super 8 by Wyndham Baltimore/Essex Area, we are committed to delivering top-notch hospitality and creating a home away from home for our valued guests. Knowing that we achieved this for you brings us immense joy.Thank you once again for your glowing review and for choosing to stay with us. We genuinely appreciate your recommendation and look forward to welcoming you back for another remarkable stay in the future.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Nathan

Stayed 1 night in Jan 2023
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Nathan,Thank you so much for taking the time to share your fantastic review of your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We were absolutely thrilled to read your kind words and to learn that you had such a wonderful experience with us.We strive to provide exceptional service, comfortable accommodations, and a memorable experience for each and every guest, and it seems like we succeeded in exceeding your expectations.At Super 8 by Wyndham Baltimore/Essex Area, we are committed to delivering top-notch hospitality and creating a home away from home for our valued guests. Knowing that we achieved this for you brings us immense joy.Thank you once again for your glowing review and for choosing to stay with us. We genuinely appreciate your recommendation and look forward to welcoming you back for another remarkable stay in the future.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Words cannot express how wonderful this place is. Not only is the price just right but the customer service is impeccable. We were greeted upon our arrival by an energetic, vibrant lady who began to draw us in with her description of the amenities. She made us feel like family immediately, introducing us to others in the room. The rooms were simple but comfortable. The attention to detail when it comes to customer service here overrides any simplicity the hotel has to offer.
Stayed 1 night in Dec 2022
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Marlene,Thank you so much for taking the time to share your fantastic review of your recent stay at Super 8 by Wyndham Baltimore/Essex Area. We were absolutely thrilled to read your kind words and to learn that you had such a wonderful experience with us.Receiving a perfect 10/10 rating from you truly warms our hearts. We strive to provide exceptional service, comfortable accommodations, and a memorable experience for each and every guest, and it seems like we succeeded in exceeding your expectations.We are delighted to know that your stay with us was enjoyable and that you found our facilities and services to be outstanding. Your positive feedback about our team members means a lot to us as well. We take pride in ensuring that every guest feels welcomed and well taken care of throughout their stay.At Super 8 by Wyndham Baltimore/Essex Area, we are committed to delivering top-notch hospitality and creating a home away from home for our valued guests. Knowing that we achieved this for you brings us immense joy.Thank you once again for your glowing review and for choosing to stay with us. We genuinely appreciate your recommendation and look forward to welcoming you back for another remarkable stay in the future.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

6/10 Okay

Carolyn

Stayed 1 night in Dec 2022
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Carolyn,Thank you for choosing to stay at the Super 8 by Wyndham Baltimore/Essex Area and taking the time to share your feedback with us. We appreciate your honest review and value your opinion.While we are glad to hear that you had a satisfactory stay with us, we understand that there might have been some aspects that fell short of your expectations. We are constantly striving to improve our services and facilities, and your feedback helps us in identifying areas where we can enhance the guest experience.We hope that you will consider staying with us again in the future so that we can provide you with an exceptional experience that exceeds your expectations.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

AMIE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever
Response from The Super 8 by Wyndham Baltimore/Essex Area Team on 4 Jun 2023
Dear Amie,We are truly sorry to hear about your recent experience at the Super 8 by Wyndham Baltimore/Essex Area. We sincerely apologize for any inconvenience or discomfort you may have encountered during your stay. At our hotel, we strive to provide exceptional service and a comfortable environment for all our guests, and we regret that we fell short of meeting your expectations on this occasion. We value your feedback and take it seriously as an opportunity to improve our services.We understand that your experience was not what you had anticipated, and we would like to extend a sincere invitation for you to give us another opportunity to provide you with the excellent service that we are known for. We genuinely value your patronage and hope to have the chance to restore your trust in us.If there is anything further we can do to address your concerns, please do not hesitate to reach out to our team directly. We are committed to resolving any outstanding issues and ensuring your satisfaction.Best Regards,The Super 8 by Wyndham Baltimore/Essex Area Team

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t go here. It was trashy. There was a blood stain on the bed spread. I did’t stay and tried to get my reservation canceled. I don’t know if it was but I left anyway.
Stayed 1 night in Dec 2022
Response from R M on 18 Dec 2022
Dear DonaldIt is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. We apologize for the inconvenience but will consider actions to please you next time. I request your understanding and continued patronage as we take guest feedback quite seriously towards continuous improvement.

10/10 Excellent

Eliser

Stayed 1 night in Oct 2022
Response from R M on 18 Dec 2022
Dear EliserThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trifling with no rags trash in the hallway rude staff to I don’t recommend nobody stay in this dirt
Stayed 1 night in Nov 2022
Response from R M on 27 Nov 2022
Dear RobertOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was without a doubt the worst Motel I have ever stayed in if I was super eight I would take the name away from this facility!!! I wish there was away to get my money back!!!
Stayed 1 night in Nov 2022
Response from R M on 27 Nov 2022
Dear WilliamOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Roy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Card machine was down, couldnt check in. Had to call the clerk while standing at the front desk. She was rude and un helpful. The motel is run down,
Stayed 1 night in Nov 2022
Response from R M on 27 Nov 2022
Dear RoyOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Rick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and unclean
Response from R M on 27 Nov 2022
Dear RickOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Mercedes Roxana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms in poor condition and poor service.
Response from R M on 27 Nov 2022
Dear MercedesOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Roxanna, Southampton

Stayed 1 night in Oct 2022

10/10 Excellent

Freddy

Stayed 1 night in Oct 2022
Response from R M on 27 Oct 2022
Dear FreddyThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Troy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about the property is the Man and woman at the desk, they were polite. The room looked like refurbished trash, floor had a wavy feel to it, and the furniture looked old and dirty i slept in my clothes and i was searching for insects the cieling had water marks and in the hallway missing tiles it's not a comfortable look. It looks like it should be shutdown until completely renovated. Towels are nowhere near looking white. They look old and dirty, for what they charge towels should look new. Honestly if i had my way i wouldn't pay 30.00 dollars a night there. Looks like it should be located where hookers bring their Johns...awful ill never return.
Stayed 1 night in Oct 2022
Response from R M on 27 Oct 2022
Dear TroyOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
We were in town just for the weekend with some friends and stayed here. Bed was comfy, shower was high enough I could wash my hair with no back bending. I'm only 5'8. All the employees were very nice and helpful. We will be back soon.
Stayed 1 night in Oct 2022
Response from R M on 27 Oct 2022
Dear JamesThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mathilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Excellent Hotel, Very Clean, the staff are very professional, very nice. A Perfect stay for the week. From the check in process after a long day of flying, to the day-to-day care, and great location, we loved our stay.
Stayed 1 night in Oct 2022
Response from R M on 27 Oct 2022
Dear MathildaThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.