Exterior

Reviews of Lord Baltimore Hotel

3.5 out of 5
Lord Baltimore Hotel
20 W Baltimore St, Baltimore, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 458 out of 1007 reviews" "
Rating 8 - Good. 275 out of 1007 reviews" "
Rating 6 - Okay. 128 out of 1007 reviews" "
Rating 4 - Poor. 73 out of 1007 reviews" "
Rating 2 - Terrible. 73 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, room was great and worked out for our friend group. Close to cfg arean
Stayed 1 night in Mar 2024
Response from KB on 15 Apr 2024
Vi, it is so nice to hear that we were able to accommodate you and your friends and that we made it convenient for you to attend an event at CFG arena. Hearing that our staff made you feel welcome and that you enjoyed your room, lets us know that we are achieving our mission. This is our goal for all guests. We hope that you will stay with Lord Baltimore Hotel the next time you are in the area. All the best.

10/10 Excellent

alec j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and central to much activity
Stayed 3 nights in Apr 2024
Response from KB on 8 Apr 2024
Alec, thank you for this review. We hope that you enjoyed getting out and about, and overall the city of Baltimore. There is a LOT to do in every season. Lord Baltimore Hotel is central to everything downtown. We hope that you found this historic hotel welcoming and comfortable, as well as, convenient. All the best and safe travels.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant. Staff was courteous. However, thermostat/heat was not working properly in the room.
Stayed 1 night in Apr 2024
Response from KB on 8 Apr 2024
Cynthia, thank you for this review and for bringing the thermostat issue to our attention. We will have our staff look into it. Overall, it is nice to hear that you felt welcomed and enjoyed the historical elegance of Lord Baltimore Hotel. All the best.

4/10 Poor

Natasha

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The staff was nice but inside the room not so much. Walking to my room I could hear a couple engaging in relations from the hallway. Not saying a couple shouldn’t have fun in their room but I don’t want to hear it walking down the hall. Secondly, my room had no remote to the tv. I had to go to the front desk to get one because t nobody answered the phone. I also found out they didn’t have room service at this hotel. First for everything. Then I went to use the bathroom and the tile of the bathroom looked dirty. The shower took 20 minutes for the water to heat up. I asked my partner for help because the water was not working at all. The microwave also didn’t work for some time either. I feel like for an old hotel it should have some changes. There were water stains on the ceiling and the walls. Some wall paper was falling down or paint chipped. I’m disappointed.
Stayed 1 night in Apr 2024
Response from KB on 6 Apr 2024
Nastasha, while we cannot account for what people do in their rooms, we can say that we are sorry we did not live up to your expectations. We are a historic hotel but do take care to maintain it. Would you please reach out to our Hotel Director of Operations, Abraham Esquivel to discuss this? We value every guest's opinion and review. We wish you all the best.

4/10 Poor

Guerry

Stayed 2 nights in Apr 2024
Response from KB on 5 Apr 2024
Guerry, we appreciate any guest who leaves a review and we take them seriously. It seems that we did not live up to all of your expectations. We would like to learn why, and see what we can do to turn this 2 into a 5. Please reach out to our Hotel Director of Operations, Abraham Esquivel to discuss this. All the best.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KB on 4 Apr 2024
Kristen, Thank you for taking a few minutes to leave this review. It is certainly appreciated. It seems that you enjoyed your stay at Lord Baltimore Hotel. We hope you enjoyed our city too and look forward to having you with us again. All the best.

10/10 Excellent

LaCretia

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute overnight Travel plans..Great Price! Food and Drink options during evening hours. Breakfast options availble in morning.
Stayed 1 night in Feb 2024
Response from KB on 3 Apr 2024
Thank you for this thorough review. It is nice to know that we were able to help out last minute. Thank you for sharing your positive experience with the LB Tavern and the LB Bistro & Bakery too. Wishing you all the best and we hope to have you stay at Lord Baltimore Hotel again soon.

8/10 Good

Skylar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, clean, and staff was friendly
Stayed 3 nights in Mar 2024
Response from KB on 2 Apr 2024
Skylar, thank you for your kind words about Lord Baltimore Hotel. When our guests feel welcomed, comfortable, relaxed, and safe then we are achieving our goals. We hope to have you stay with us again. All the best.

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was great for the price. The A/C did not work well so the room was pretty hot. There were not vents/fans for the bathroom and no way to open up tje window for airflow.
Stayed 1 night in Mar 2024
Response from KB on 1 Apr 2024
Sarah, thank you for taking the time to leave a review. We listen to all of the experiences and suggestions of our guests. We will look into the issues that you mentioned, so this will not be anyone else's experience either. Hopefully, you found Lord Baltimore Hotel to be welcoming and you had the chance to enjoy some of our other amenities. We do hope that you will stay with us again in the future. Until then safe travels!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 2 Apr 2024
Leo, thank you for this nice 5-out-of-5 review! We appreciate it when guests take the time to do this. Hopefully, you enjoyed your time in Baltimore and had the opportunity to get out and about in the city. We look forward to having you with us again in the future. Safe Travels.

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. We were especially impressed by the bell person and the valet parking staff. They made us feel VIP customer.
Stayed 1 night in Mar 2024
Response from KB on 1 Apr 2024
It is so great to hear when members of our team help to make a guest feel extra special. Thank you for taking the time to leave this review. We hope you enjoyed not only Lord Baltimore Hotel but also our amenities like LB Tavern and LB Bistro & Bakery and were able to get out and about to enjoy the city of Baltimore. We look forward to having you with us again in the future. Safe travels.

10/10 Excellent

Larisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and very helpful!
Stayed 2 nights in Mar 2024
Response from KB on 1 Apr 2024
Larisa, this is a wonderful review. We hope that you had a great weekend stay not only at Lord Baltimore Hotel but also visiting the city of Baltimore. We hope you will visit and stay with us again soon. All the best.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice bar / restaurant, valet was quick and easy
Stayed 1 night in Mar 2024
Response from KB on 1 Apr 2024
Oscar, thank you for this perfect review. We hope that you enjoyed every aspect of Lord Baltimore Hotel and felt welcomed, comfortable, relaxed, and safe. Please visit with us again soon. All the best.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building with lots of history nice bar in the lobby great staff excellent service
Stayed 1 night in Mar 2024
Response from KB on 1 Apr 2024
Brian, the entire team of Lord Baltimore Hotel appreciates this perfect review. We hope you were able to enjoy some of our amenities like LB Tavern and LB Bistro & Bakery. We hope to have you as a guest again in the future. All the best.

4/10 Poor

Chloe

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is pretty unprofessional and rude - both the check in and check out staff. We also had a maid use a room key to enter our room at 8am, luckily we had the door latch secured so she didn't get all the way in. Our mini fridge had someone else's food left inside. We come to Baltimore several times a year and have stayed at Lord Baltimore before, we won't be coming back to this hotel as there are certainly several better options available.
Stayed 1 night in Mar 2024
Response from KB on 29 Mar 2024
Chloe - We are sorry that on this trip, we did not meet your expectations. We would like to discuss these things with you. Please reach out to our Hotel Director of Operations Abraham Esquivel. Every guest's experience and opinion is very important to us. These are what we discuss so that we are constantly improving on everyone's experience. All the best.

6/10 Okay

Sofia

Business traveller, Travelled with group
Liked: Cleanliness
Good distance from convention center. Building is old. Dark rooms.
Stayed 5 nights in Mar 2024
Response from KB on 28 Mar 2024
Sofia, it seems that you did not enjoy the historic nature of Lord Baltimore Hotel. We do value every guests' opinion and will factor in your comments as we continually strive to keep this hotel current and well-maintained.Hopefully, you did enjoy the other amenities that the hotel offers and you found your room clean and comfortable. All the best.

8/10 Good

Kenneth, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 25 Mar 2024
Kenneth, your review is appreciated. We hope that Lord Baltimore Hotel met all of your needs and that overall you enjoyed your stay. Please consider staying with us again when you are in the area. All the best.

10/10 Excellent

skylar

Stayed 1 night in Mar 2024
Response from KB on 15 Apr 2024
Skylar, thank you for this very nice 5-out-of-5 review. We hope that you enjoyed not only Lord Baltimore Hotel but the city of Baltimore as well. All the best and safe travels.

10/10 Excellent

Patrick

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel is beautiful. Staff super friendly and helpful. Our room is immaculate, comfy beds and crisp clean sheets. Can’t ask for more!
Stayed 1 night in Mar 2024
Response from KB on 21 Mar 2024
Patrick, we could not ask for a better review. You have touched on all of the important points. It is great to hear when we have met all of a guest's expectations. We hope to have you back with us again soon. Safe Travels.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Liked the the hotel was so close to the arena
Stayed 1 night in Mar 2024
Response from KB on 21 Mar 2024
Erin, thank you for this very nice review. We hope that you enjoyed your event at the CFG Arena. Feedback is always appreciated and helps us to know how we are doing. We hope to have you stay with us again soon. All the best.

8/10 Good

Blanchard, Conley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from KB on 20 Mar 2024
Thank you for the comment about good service. Our entire staff works to make every guest feel welcome and comfortable. We hope that you will stay with us again when you are in the area. Safe Travels.

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very friendly. My room was clean like always; it was missing the smoke detector. I will stay again for a staycation.
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Christina - thank you for writing this nice review, and for your continued patronage, we value that. Thank you for letting us know about the smoke detector. We are on it. Don't wait too long to take that Staycation!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Ann, thank you for this nice review. We hope to have you stay with us again. Safe Travels.

6/10 Okay

Brittant

Travelled with partner
Disliked: Property conditions & facilities
Was in town for a concert. The hotel is a 2 min walking distance from CFG Arena. That was the best part about it. Rooms are smaller than what shows in the pictures. Toilet and tub was clogged up after each use.
Stayed 1 night in Mar 2024
Response from KB on 19 Mar 2024
Brittant, we hope you enjoyed the concert at CFG Arena and are happy to hear you found Lord Baltimore Hotel convenient for the event. Your comments about the the issues with the bathroom we will address internally so that other guests do not experience this. We hope that you will give us the opportunity to turn this 3 into a 5 on a subsequent stay. All the best.

10/10 Excellent

angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and professional from start to finish…I did have a little hiccup with my parking situation.The the manager took care of it ASAP. If I would ever have to come back, I would surely come back to this place. The atmosphere and ambience was very nice and settling. They had a bar that stayed open till 2 AM which was great and the location was pretty much close to everything where we needed to be They were very professional friendly.
Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Angela, Thank you for this very nice review, it is greatly appreciated. It is nice to hear that our amenities worked for you, that our staff was able to help you, and that Lord Baltimore Hotel was conveniently located for you. We hope that you will have a reason to return soon. All the best.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property! It’s my favorite hotel in the city
Stayed 2 nights in Mar 2024
Response from KB on 18 Mar 2024
Elaine - we hear your enthusiasm and greatly appreciate it! Thank you for taking the time to leave this great review and we look forward to seeing you again soon at Lord Baltimore Hotel. All The Best!

4/10 Poor

Jaroslaw

Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Thank you for leaving a review. We can see that for some reason we did not meet your expectations. Please reach out to our Hotel Director of Operations, Abraham Esquivel to discuss this. We value every guest's opinion and continually learn from them. all the best.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 4 Apr 2024
Amber, thank you for taking the time to leave this great review. We genuinely appreciate it when guests share their experiences. We do hope that you will stay with us again in the future. All the best.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 18 Mar 2024
Johan, thank you for this very nice 5-out-of-5 review. We appreciate it when guests take the time to do this. Wishing you Safe Travels!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KB on 6 Apr 2024
We thank you for this very nice review, Ann. We hope that you enjoyed some of the amenities at Lord Baltimore Hotel and had the opportunity to get out and about in the city. The next time you are in the area, we hope you will return for another nice stay. Safe Travels.

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from KB on 13 Mar 2024
Gerald this is a solid review and very much appreciated. We hope that the next time you are in the area, Lord Baltimore Hotel will be your choice for accommodations. Safe Travels!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by our stay at Lord Baltimore. It is an old hotel which I appreciated and it seems to be maintained well. The dark color scheme worked well in my opinion. It also felt safe for being downtown and I thought the staff was nice enough for Baltimore standards (don't expect southern hospitality or midwestern type friendliness here). Our room was clean, water pressure was amazing, and the mattress & pillows comfortable. Only 2 small negatives for our room and that was in the bathroom. The toilet seat was very low lol and the pedestal sink, while nice and wide, had a sloping rim making it annoying for placing toiletries on it. No other shelf space in the bathroom. I do want to note that the mortar around the shower tiles is a navy blue which looks in the photos like they are dirty but they are not. In regards to parking, the hotel only offers valet parking for about $40 per day (with in & out privileges), however there is self parking available at the CFG Arena parking on Fayette St at the end of the block that provides in & out self parking at $32 per day. So if you don't mind a short walk, you'll save a little bit plus tips. We will definitely consider Lord Baltimore again the next time we visit Baltimore.
Response from KB on 12 Mar 2024
April, thank you for this very nice and thoughtful review. It is good to hear that we met your expectations and that you enjoyed a comfortable stay at Lord Baltimore Hotel. We have duly noted your suggestions in the bathroom and they will be considered as we are continually updating this historic hotel We look forward to having you stay with us again. All the best.

8/10 Good

Najiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to arena. Very clean, bathrooms and hallways need updating.
Stayed 2 nights in Mar 2024
Response from KB on 11 Mar 2024
Thank you for taking the time to leave a review Najiah. We hope you enjoyed whatever event you were attending at the CFG Arena. Also, thank you for mentioning that your room was very clean. We are a historic hotel and are constantly working at maintaining and updating while preserving its historic integrity. Wishing you Safe Travels.

10/10 Excellent

Kellee

Stayed 2 nights in Mar 2024
Response from KB on 1 Apr 2024
Thank you for leaving this perfect 5-out-of-5 review. We hope you will stay with us again, the next time you are in Baltimore. All the best!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and fast. The property was clean and
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Donald, we appreciate it when guests take the time to leave a review. Thank you for specifically mentioning that the admin part of your stay was fast and easy and that your room was comfortable and clean. We wish you safe travels and hope that you will have the opportunity to stay with us again.

10/10 Excellent

Nargis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Thank you for the kind words, Nargis. We are a historic hotel, and do work hard at maintaining everything. Art is a huge part of our decor that we hope you enjoyed. We hope to have you stay with us again. All the best.

2/10 Terrible

Babatunde

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very old. You don’t control your room temperature. They have to come do it manually. Waste of money
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
We are very sorry that you did not enjoy your stay with us. Please reach out to our Hotel Director of Operations, Abraham Esquivel if you would like to discuss this further. We are a historic hotel, however, every room can adjust the thermostat. We value every guest and want everyone to have an enjoyable and relaxing stay. We will look into what could have happened to make sure this is not another guest's experience. We do wish you all the best.

8/10 Good

Felicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from KB on 11 Mar 2024
Felicia, thank you for taking the time to leave this nice review. We hope you had the opportunity to utilize and enjoy some of the hotel's amenities like the LB Tavern or the LB Bistro & Bakery. Thank you again and we hope to turn this into a 5-out-of-5 the next time you stay with us.

8/10 Good

Rikesia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was probably my favorite. I had a good night’s rest
Stayed 2 nights in Mar 2024
Response from KB on 10 Mar 2024
Rikesia, when a guest has a restful stay with us in a comfortable room then we are achieving our mission. Hopefully, you had the chance to enjoy some of the other hotel amenities. We hope to have you stay with us again in the future. Wishing you all the best.

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 28 Mar 2024
Renee, we appreciate your review. Overall you seem to have had a nice stay. We hope to have you stay with us again, and have you review that you had an amazing stay. All the best.

8/10 Good

Christina

Stayed 1 night in Mar 2024
Response from KB on 25 Mar 2024
Christina, we hope that you enjoyed your stay at Lord Baltimore Hotel and that you had the opportunity to experience some of our amenities like the LB Tavern and LB Bistro & Bakery. We wish you all the best.

6/10 Okay

Kaleya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very outdated. Nothing like the pictures. Carpets old. Peeled wallpaper. Small tv’s. Gives “Inn” or motel vibes.
Stayed 1 night in Mar 2024
Response from KB on 4 Mar 2024
Kaleya, we are sorry that we did not live up to your expectations. We do take pride in maintaining this historic property. We do value every guest's opinion and factor in every review. We wish you all the best.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin
Stayed 1 night in Mar 2024
Response from KB on 4 Mar 2024
Yolanda, thank you for taking the time to leave this nice review. We hope that you enjoyed your time in Baltimore, and we look forward to having you visit with us again soon. All the best.

10/10 Excellent

melissa, fairmount heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was very nice. the rooms were nice, clean, and warm. enjoyed the restaurant inside the hotel for convenience.
Stayed 1 night in Feb 2024
Response from KB on 4 Mar 2024
Melissa - Thank you for this nice review and for touching on all of the aspects that make Lord Baltimore Hotel a great choice for people visiting Baltimore. Wishing you all the best and we hope to have you stay with us again.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 27 Feb 2024
Thank you Karen for taking the time to leave a review. We hope that your stay at Lord Baltimore Hotel was comfortable and that you will stay with us again when you are in the area. All the best.

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 26 Feb 2024
Helen, we do hope that you found your time at Lord Baltimore Hotel, comfortable, relaxing, and safe. With a 3 out of 5 review, it seems that we must have fallen short in some area. Please try us again and we hope that we can turn the 3 into a 5 for you. All the best.

8/10 Good

Youth Led

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from KB on 26 Feb 2024
Thank you for taking the time to leave us this nice review. We do hope that you enjoyed your stay at Lord Baltimore Hotel and felt welcome, comfortable, and safe. We look forward to having you stay with us again in the future. All the best and safe travels!

10/10 Excellent

Stephen, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great!
Stayed 1 night in Feb 2024
Response from KB on 24 Feb 2024
Stephen - We appreciate this nice review. Thank you for taking the time to do this.So nice to hear that you enjoyed this historic hotel and the team that runs it. All the best, and we hope to have you as a guest again soon.

6/10 Okay

Dona

Travelled with partner
Liked: Staff & service
Rooms are dated and need an upgrade. Shower area looked like something from 1980. Rest of room was ok
Stayed 1 night in Feb 2024
Response from KB on 23 Feb 2024
Dona - Thank you for taking the time to leave a review. We do appreciate every guest's opinion and utilize these as we continually strive to make this historic hotel a great experience for every guest.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how spacious the room was and they have a great Happy Hour menu with a show apparently every night, will be coming back
Stayed 1 night in Feb 2024
Response from KB on 22 Feb 2024
Brian, thank you for this wonderful review. It is great to hear that you found the room spacious and comfortable and had the chance to enjoy other amenities that Lord Baltimore Hotel offers. We look forward to having you stay with us again soon. All the Best!