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Reviews of Hotel Brexton Baltimore

2.5 out of 5
Hotel Brexton Baltimore
868 Park Ave, Baltimore, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 492 reviews" "
Rating 8 - Good. 170 out of 492 reviews" "
Rating 6 - Okay. 57 out of 492 reviews" "
Rating 4 - Poor. 24 out of 492 reviews" "
Rating 2 - Terrible. 10 out of 492 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Emory

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful historical hotel
The staff was very friendly, the hotel is beautiful with an amazing architecture and great location. But I was disappointed with the room facilities, specially the uncomfortable bed.
Stayed 2 nights in May 2018
Response from John O. Hollis on 22 May 2018
Emory, Thank you for your review of Hotel Brexton. I appreciate your compliments regarding the staff and building but am of course distressed regarding the bed and room, if possible, could you get back to me and let me know what room you were in and how we could improve? Thank you again. I am grateful for your honesty. John O. Hollis Asst. General Manager Hotel Brexton

6/10 Okay

Pam

Liked: Staff & service
A boutique hotel that needs more attention to detail
Response from John O. Hollis on 22 May 2018
Pam, Thank you for your review of Hotel Brexton. If you can, please reach out to me and help me gauge what details we need to pay attention to. We want to create an exceptional experience for each of our guests and your input can assist with that. Thank you again. John O. Hollis Asst. General Manager Hotel Brexton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Brexton
This is a unique hotel that offers a different experience from a brand-name hotel.
Response from John O. Hollis on 20 May 2018
Dear Guest, Thank you for your kind words regarding Hotel Brexton, we strive on creating an experience like no other when it comes to accommodating guests and I'm so glad to hear we did a good job as compared to some of the chain hotels in the area. Thank you! John O. Hollis Asst. General Manager Hotel Brexton

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not what I paid for.
The hotel was great, however they did provide the room I booked, only one with less beds. Because they were fully booked, there was nothing they could do short of refund me.
Stayed 1 night in Apr 2018
Response from John O. Hollis on 20 May 2018
Dear Guest, Thank you for your review of Hotel Brexton. I am sorry to hear we could not properly provide you with the room in which you booked, but am glad to hear we offered compensation. Hoping that experience did not totally ruin your trip to Charm City. Again, thank you for your honesty. John O. Hollis Asst. General Manager Hotel Brexton

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel in Mount Vernon area
The hotel is an historic building, beautifully restored, but along with that goes a few minor faults: the wood flooring can be loud (especially when housekeeping is vacuuming above you) and the elevator is small and slow. I managed to snag one of the few free guest parking spaces in front of the hotel- I think there is parking available nearby, but luckily I didn't need it. The area is lovely and there's much to see on a short walk around. The room was clean and comfortable- if the temperature isn't to your liking there was a space heater and fan already in the room. WiFi worked well. I would definitely stay here again.
Response from John O. Hollis on 20 May 2018
Roy, Thank you for your shining and marvelous review of Hotel Brexton! I am so glad to hear, that minus a few instances, the vast majority of your trip was enjoyable and lovely. We've been around since 1881, come on back and see us again! Safe travels! John O. Hollis Asst. General Manager Hotel Brexton

8/10 Good

Noemi, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small distinct hotel
Cozy, clean beds, room nicely furnished and modern, newly updated bathroom. No complaints ....
Stayed 1 night in Apr 2018
Response from John O. Hollis on 20 May 2018
Noemi, Thank you for your kind review of Hotel Brexton. Very simple and to the point. I appreciate your honesty and candor regarding us. Should you be in Baltimore again, please stop by! John O. Hollis Asst. General Manager Hotel Brexton

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
We came to the Brexton because it was close and convenient to Johns Hopkins. We loved it because of the history of the hotel and the area. The staff was outstanding and the room was lovely. We'll be back.
Response from John O. Hollis on 20 May 2018
Michael, Thank you for your wonderful review of Hotel Brexton! So happy to hear you enjoyed everything we and the area had to offer. We are grateful for our expansive history and it is even more of a treat when our guests get to enjoy it too. Thank you again. John O. Hollis Asst. General Manager Hotel Brexton

10/10 Excellent

H., Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent experience!
everything is outstanding: accommodations, staff, amenities, neighborhood...our second stay, and probably not our last. thanks, Hotel Brexton!
Stayed 1 night in Mar 2018
Response from John O. Hollis on 20 May 2018
H, Thank you for your straight-forward review of Hotel Brexton. Sweet and to the point and honest, I appreciate it. Hoping a 3rd visit can occur sometime soon! John O. Hollis Asst. General Manager Hotel Brexton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The sink leaked and there was electrical issues. But it is a beautiful, historic hotel in an awesome neighborhood!
Response from John O. Hollis on 22 May 2018
Dear Guest, Thank you for your review of Hotel Brexton. If you can, please reach out to me in regards to what room you were in so we can address these issues you put forth. I also appreciate your positive remarks about us, of course. Hoping that the pros outweigh the cons and that you will return sometime soon and experience the art of individuality once more. John O. Hollis Asst. General Manager Hotel Brexton

10/10 Excellent

Leanne, Brooklyn, Ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple comfort
We stay here every time we are in Baltimore. The staff is always friendly. The rooms are clean, simple, well designed, and comfortable. Great location and quiet. Clean kitchen with a generous free breakfast. You always meet some nice people there.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel close to the Lyric. Went for a concert and wanted to stay somewhere close. Loved the feel of the place. Great service. Nice comfortable and quiet room. Breakfast was limited but did have good coffee.
Stayed 1 night in Mar 2018

6/10 Okay

Megan

Stayed 1 night in Mar 2018

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the history
The front desk staff was incredible. The rooms are simple but perfect for what we needed as we just needed a bed to sleep and then we were out and about. The showers are very very small like a cruise ship. The breakfast is cereal, bagels, juice and coffee or hot chocolate. We really enjoyed out stay and would stay there again in the future.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Great hotel in need of cleaning staff.
Rooms not ready by 7pm due to cleaning staff problem. We ended up taking an uncleaned room so we could stash our stuff before leaving for concert. Front desk tried valiantly to do what they could, need new, and more staff on hand, but a very cool old building.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wonderful young woman who checked us in was amazing!

6/10 Okay

Linda, ft washington md

Disliked: Staff & service
Ok
No refrigerator, no microwave and shower head to far to reach or adjust. The tv would freeze up lots of times.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mt Vernon stay
Overnight trip for fun. A little noisy from pipes, water, cleaning crew upstairs intermittently. Overall hotel was a pleasant surprise. Nicely appointed and clean.
Stayed 1 night in Feb 2018

10/10 Excellent

yoberry, berlin, md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated, but with personality
A really nice find in Baltimore. GREAT location for seeing events at the lyric, easily walkable. Clean, modern furnishings in the room. Basic continental breakfast included. Limited street parking in front of the hotel is the only downside. I've already recommended it to others.
Stayed 1 night in Jan 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
there was a bit of a mixup on our reservation, but the front desk clerk Leon, went above and beyond to make sure we were accomodated.....Upgraded our room, gave us reserved parking and even waived our pet fee. Comfortable room...quiet...very clean.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Chose because near U of Baltimore
Perhaps its unfair but I was there the coldest days on record in January. The room was cold and since it was equipped with a space heater I imagine it has that problem at other times. The windows are big and that probably adds to the problem it being an old hotel. I booked it because I like historic ambiance but while the hotel and room was old the room decor was not. Two window shades were broken and could not be raised. It was very clean and the bed was comfortable and the staff was terrific. The continental breakfast was adequate but the seating was not adequate in the dining area. However it might be okay in other seasons but I was disappointed and might look further in the future do to the fact that I thought it a bit pricey for what you get.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel in great location. Can't wait to stay there again. Staff was helpful and friendly.
Stayed 1 night in Jan 2018

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old building, great location, great value!
What a wonderful old building! I would happily recommend this place and wouldn't mind staying there again if I ever get the chance. I only wish there had been a coffee-maker in my room as I thought there would be.
Stayed 1 night in Jan 2018

10/10 Excellent

Kim, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in the perfect area
Love the old charm of the hotel. Highly recommend it. The staff is friendly and extremely helpful. Feels like home!
Stayed 2 nights in Jan 2018

10/10 Excellent

J, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel with friendly staff. Check out local Afghani restaurant for a fantastic dinner.
Stayed 1 night in Jan 2018

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Experience
Overall it was a great experience. The hotel was located in a great area with restaurants, and convenience stores in walking distance. The staff was very nice. The room was beautiful.
Stayed 1 night in Dec 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for your feedback & for choosing the hotel Brexton. When back in Baltimore we hope to see \you again.

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Room comfort
Cool old building, not the best neighborhood.
Hotel was nice, it's close to many restaurants and coffee shops, etc The bed was very uncomfortable and I sunk into the middle. The neighborhood is not that nice and the breakfast was very meager.
Stayed 1 night in Dec 2017
Response from Reservations Specialist on 9 Jan 2018
Are apologies that we weren't able to fix the problem that you mentioned. We provide only a continental Breakfast which only has bagels, pastries, cereals, a variety of hot & cold cereals, Greek yogurt, juices, along with Coffee, Decaf, & Hot tea. We do have places in our vicinity that provide a hot breakfast for a reasonable price. We are located in mt.Vernon district of Baltimore 5 minutes away from the inner harbor. We Strive to better service our guest & if you have any suggestions for breakfast other than the above listed items please make us aware. The beds are usually comfortable but we are renovating a rooms & will keep beds in mind.Thank you for your feedback & for staying at the Brexton Hotel.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the money
Always a nice place to stay and so close to Meyerhoff Hall where we attended a performance. Room had some loose baseboards and some of the trim was loose in the room. Know its an old, refurbished hotel that need a lot of TLC.
Stayed 2 nights in Dec 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for staying with us. Thank you for your feedback as we strive to improve our hotel we are in the process of some renovations & will make necessary improvements. thank you again for haven choosing the Brexton Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location in Cultural District of Baltimore. Just a few blocks from Symphony Hall and Lyric Theatre. Beautiful building.
Stayed 1 night in Dec 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for staying at the Brexton hotel, your feedback has been most appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel - excellent value for money
Loved the location and the boutique hotel - much preferable than larger hotels. No negative to mention - only niggle is that I would have preferred a more powerful shower head instead of the fixed nozzle in the wall and the wall-in plastic cupboard - a tiled shower chbicle is preferable
Stayed 1 night in Dec 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for you haven stayed with us. We strive to improve our hotel for our guest needs & we are working on renovating some of our rooms so thank you again for some ideas of how we can improve the guest experience.

8/10 Good

Ms Hollidre’, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Beautiful hotel. Only minor complaints of not being able to get a signal on our tv, only one glass, one coffee pod, no mini fridge for our leftovers from dinner. Bed was very comfy, room very clean, charming. Staff was VERY accommodating!
Stayed 1 night in Nov 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for staying at the Brexton. Are apologies that we weren't able to give you the best service. We strive to improve the service we provide our guests & we will make the necessary improvements that all guests will leave happy & satisfied. When in Baltimore we would like to be the hotel you chose. Thank you again for your feedback.

10/10 Excellent

Bernard, Washington D.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice not to far from the harbor
Everything was amazing. The staff was very helpful with everything. The room was great.
Stayed 1 night in Nov 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for staying at the Brexton Hotel. We look forward to seeing you again.We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Reservations Specialist on 9 Jan 2018
Thank you for staying with us! We hope to be your choice again while staying in Baltimore.

8/10 Good

Anna, Richmond, VA

Liked: Cleanliness, staff & service
The hotel is quaint, charming and interesting. However, ran out of K-cups, so no way to make coffee in room at 6am before flight - that kind of sucked. I could have gone to lounge to get some but who wants to do that in pjs? Room renovated but tile popping off in bathroom, odd floor laminate not finished (gaping hole at bathroom threshold). Door to bathroom vanity almost came off in my hand. Lovely receptionist took care of me at check in. He was the “best thing” about the stay!
Stayed 1 night in Nov 2017

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room for me!
The hotel was overbooked and they didn't have a room for me. We were forced to find other accommodations. I will have this charge removed from my card.
Stayed 1 night in Oct 2017

10/10 Excellent

Cathie, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A historic hotel, great charm, loved it
This hotel is small, quaint, and has a great historical story. I so hate the boxy glass filled rooms of new hotels. The staff was outstanding. The breakfast was acceptable. We stayed in a large restored room on the top floor (6) which must have been the attic. Two seating areas, beautiful bath, and king size bed. A room where if you were so inclined, you could cozy up and read a book.
Stayed 2 nights in Oct 2017

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
I came in after hours and it took a few minutes to get them to open the door. The area is nice but borders on a dangerous area (according to my cab driver) so that was a bit nerve-wracking. The room was nice except the tv wasn't working but they said they were close to having that fixed. The staff was very nice and helpful
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
A. Dirty hotel in a scary area, filthy and not enough water pressure to shower. Worse than camping.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel
Built in 1881, renovated in 2010. Building is eccentric, shaped to fit in an odd intersection, built before cars were a thing. Small building with rooms shaped to fit in the space available. I don't think there was a 90-degree angle in my room, but that made the space feel less industrial generic. I knew I wasn't at a Holiday Inn!
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Leslie, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient neighborhood hotel
Very convenient for business trip to U of Baltimore, good price and amenities (free parking!).
Stayed 1 night in Oct 2017

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, that change from the big hotel chain. Very charming place, nice room. I will stay there again. And they offer a free pass parking just front door (if you have space)
Stayed 2 nights in Oct 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Hotel
Cool looking hotel. Real nice stay for couples. Room I had could use some TLC but I would not hesitate to stay again. Area is nice. Couple of restaurants in walking distance. Staff very friendly. Free parking is a challenge. Hotel is clean and safe.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Positive other than the broken coffee machine at breakfast.
Stayed 1 night in Oct 2017

8/10 Good

H Clay

Liked: Cleanliness, staff & service, room comfort
Nice place in Mt. Vernon
Quick stay, the staff was extremely friendly and nice. The only "issues" were - some of the furniture was out of date (and pretty worn) and little things, like the toilet paper holder was broken. But overall it was nice. Cute hotel!
Stayed 1 night in Oct 2017

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pro's and on's
Hotel was set in a good area. Due to age of the building you were able to hear people in other rooms and their TV's. Rooms themselves were very clean and updated. Staff were very knowledgeable and friendly. The only downside were the multiple stairs into the hotel, no assistance with luggage and parking for the 5 spaces outside the hotel is first come first served. May not always work well as there are 29 guest rooms. Just something to be aware of.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, hotel wonderful and in a great area.
Stayed 2 nights in Sep 2017
Dear Guest, I am so glad you found our urban castle to be enjoyable and wonderful! We work closely with our staff to make sure each guest receives personalized service during their stay and I'm happy to hear you experienced friendliness among other things while at Brexton. Please come stay with us again! Respectfully Yours, John O. Hollis Asst. General Manager

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017