Top Hotels Near Bali Pulina in Tegallalang from NZ$24

"We stayed at this hotel for our honeymoon while it was in its soft opening phase. To be fair, since it’s a new property, the room quality and facilities were clean and brand new. The staff initially seemed friendly. However, our experience was completely ruined by their utter lack of professionalism during and after checkout. We had a massage at the hotel and specifically requested to "post to room" to pay during checkout. When we checked out, we paid for our room service and explicitly asked the front desk, "Is everything settled? Are we good to go?" They confirmed that everything was paid for and told us we were clear to leave. Here is where the nightmare started: 1. Harassment on the way to the airport: While heading to the airport, the hotel contacted us claiming they "forgot" to charge us for the massage. 2. Security Risk: They asked for my credit card information over the phone. Even after providing it, they claimed the payment failed and started demanding an e-transfer. 3. Constant Nagging: Ever since then, the management has been hounding me via WhatsApp and email, constantly asking me to do this and that to fix their mistake. This is clearly an issue caused by the unprofessionalism of the front desk staff, not the guest. Instead of taking responsibility for their error, they have been incredibly annoying and have repeatedly ruined my post-vacation mood. I will NEVER stay at this hotel again. If you want a stress-free honeymoon, I strongly recommend staying elsewhere."

"The staff is nice and helpful, the location is perfectly located at the entry of the Mangrove forest "

"Their staff was all friendly and helpful i was very impressive! Clean room and they do housekeeping service often. "

"This hotel is gorgeous, from the immaculate and very interesting grounds (jogging path through the jungle section, formal gardens and agro-forestry garden) to the incredibly patient and highly courteous staff. We loved the included bike tour and garden tour, complete with fruit tasting from their crops. The shuttle bus down to Ubud was also very useful. The staff for these these activities deserve special mention. The food was really lovely, with the breakfast and dinner at the restaurant on the 3rd floor being particularly noteworthy. Staff took care to check in with us every few days and ask, for example, if there was anything else we wanted for breakfast which was not already provided. We couldn't think of anything as so much was choice was already provided! Touches such as mending my glasses beautifully, when I asked had only asked for some tape and flowers after I needed a plaster and some antiseptic after cutting myself on an outing made us feel very looked after. It is certainly an oasis of calm!"

"This place is beautiful. Friendly staff, delicious food. This is a luxury experience, living among elephants. This property has 24 elephants that are well taken care of; each elephant is handled with care, feed well, washed daily, and treated with dignity. From every room, you can see the elephants. Its such a treat; treat yourself to escape to paradise. "

"Other than the beauty of the villas it was the little things: 1. Front desk staff took time to research questions they didn’t immediately had an answer to. 2. Staff noticed my mosquito bites on check in so included repellant with my turn down service the next day. 3. Never had I had my feet washed as a welcome. 4. Restaurant staff new our preferences after only one meal. 5. Staff apologized to me when it was my fault I missed a class/activity. There’s more but, go experience it yourself. "

"Staff was warm, welcoming, courteous and helpful. The breakfast and tea were a treat. The beds super comfortable and the rooms cosy. "

"The staff were so amazing the absolute best part they made the trip so amazing. I can’t remember all the amazing staff but I remember Ayu, Wulan, Yoga,Septiari,Sutiass, Lidya, and Indra. "

"This resort is somewhat misleading as the grounds are GORGEOUS but the hotel needs some serious work in terms of food, provisions and accessibility. Bagus Jati is not at all walkable. You need to take a buggy from your room to the restaurant, spa, lobby, etc.. The food was also not good at all, we ate lunch and breakfast (buffet) one time each and were not happy with the quality. As the resort is VERY remote it is not possible to order food so I would expect a better food and beverage program. The staff and spa were definitely the highlights, I had a massage/ facial and hair treatment that were all amazing! The pool is also beautiful but not heated and very cold. I would also have appreciated a bar/ restaurant near the pool as the only restaurant onsite is very far! I felt dehydrated during most of my stay. Also something to keep in mind this resort is about an hour to an hour and a half from Ubud and getting transportation was very difficult and not possible at times other than expensive transport provided by the hotel. Looking for a very remote escape than this could be the place for you but I would recommend to stay closer to Ubud for ease of transport and accommodations. "