2 outdoor pools, pool loungers

Reviews of The ONE Legian

4 out of 5
The ONE Legian
Jalan Raya Legian No. 117, Kuta, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 1000 reviews" "
Rating 8 - Good. 409 out of 1000 reviews" "
Rating 6 - Okay. 187 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go there because of 1 employee there who is called Mr. Restu (Reception Manager) who is the 4 H's - HONEST, HUMBLE, HELPFUL, HARD WORKING..
Stayed 1 night in Apr 2024
Response from The ONE Legian on 4 Apr 2024
Morning Spirit Ben,Your kind words mean the world to us, and we'll be sure to pass along your compliments to Mr. Restu. Knowing that our team members are making a difference in our guests' experiences is what motivates us every day.We can't wait to welcome you back for another fantastic stay!Stay Young,

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a central location. Has 2 Atm's and a Safe/Secure Money Changer employee in the lobby. All employees here are nice BUT I go to this Hotel because of Mr. Restu (Reception Manager) who is the 4 H's.......Honest, Humble, Helpful and Hard Working.
Stayed 1 night in Apr 2024
Response from The ONE Legian on 4 Apr 2024
Morning Spirit Ben, Morning Spirit!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be in a convenient location. It's fantastic to know that you appreciated our facilities, including the ATMs and the secure money changer service.We're especially delighted to hear such kind words about Mr. Restu, our Reception Manager. He truly embodies our values of honesty, humility, helpfulness, and hard work, and we're grateful to have him as part of our team. We'll be sure to pass along your compliments to him – it will definitely put a smile on his face!We can't wait to welcome you back for another wonderful stay.Stay Young,

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping seems to be done very late in the day even if have please clean room sign on at 8.00am. Return at 3.00 and sometimes still not ready.
Stayed 9 nights in Mar 2024
Response from The ONE Legian on 3 Apr 2024
Morning Spirit Darren, Thank you for your feedback regarding housekeeping services at our hotel. We sincerely apologize for the inconvenience caused by the late cleaning of your room, especially when you requested it early in the day.We understand the frustration of returning to an uncleaned room after a long day of exploring. We strive to provide a fresh and comfortable environment for all our guests, and we fell short of that expectation in your case.Despite your request, We are investigating why housekeeping services were delayed in your room. We will re-evaluate our housekeeping schedules to ensure rooms with "Please Clean-Up the Room" signs are prioritized for earlier daily cleaning. Also, to reinforce the Housekeeping team's importance of timely room cleaning, especially when guests request it.Thank you again for your feedback. We look forward to getting a chance to serve you better on your future stay.Stay Young,

8/10 Good

John

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room not spacious as what we expected. Cleanliness is on the factors that rated it lower than the common ratings. Hope they ca improve the smell in the hotel room, it is disgusting smell when you enter to the room.
Response from The ONE Legian on 24 Feb 2024
Morning Spirit John, Thank you for taking the time to share your experience and feedback with us. We appreciate you bringing the issues with room size, cleanliness, and odor to our attention.I sincerely apologize that the room did not meet your expectations for spaciousness. We always aim to provide comfortable accommodations and accurate room descriptions on our website. Please know that we will re-evaluate the room's listing to better set expectations moving forward.We also take cleanliness very seriously here, so I'm sorry to hear the room did not meet your standards when you arrived. I will work with our housekeeping team to reinforce our rigorous cleaning protocols. Your feedback will help us improve.Finally, I'm very concerned to hear about the unpleasant odor you encountered in the room. We want every guest to walk into a fresh, inviting room. I will investigate the source of the issue right away and implement measures to prevent this in the future.Please accept my sincere apologies that we fell short of expectations during your recent stay. I hope you will give us another chance to provide you with a more enjoyable experience. Thank you again for your review - it will help us get better.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
clean friendly
Stayed 8 nights in Jan 2024
Response from The ONE Legian on 12 Feb 2024
Morning Spirit Denis, Thank you so much for taking the time to leave us a review! We're so glad to hear that you found our hotel to be clean and friendly during your recent stay. Our housekeeping staff works tirelessly to make sure every room is sparkling from floor to ceiling. They put a lot of care into each cleaning, just like you put care into writing your thoughtful review. As for our friendly service, well, we just love making our guests smile! Our staff enjoys getting to know our visitors and making sure everyone feels right at home.Thank you again for choosing us for your visit, and we hope to see you again very soon!Stay Young,

2/10 Terrible

Jesse

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is rundown and felt like we should be staying in a hostel. The walls are paper thin to the point you can hear someone drop the remote next door. We had complained almost every night about other guests making noise- we could hear them right next to us, in the hallway or all the way across the other side of the hotel. We got so fed up with this hotel we left early and stayed elsewhere. When we checked out they tried to make us sign a waiver so that we could not write anything negative about our stay. There was no refund or compensation. They only offered for us to move rooms but what would be the point when we would have the same issue?
Stayed 8 nights in Dec 2023
Response from The ONE Legian on 15 Jan 2024
Morning Spirit Jesse, We genuinely appreciate you taking the time to share your experience, and we're truly sorry to hear that your stay fell short of expectations. Your feedback is invaluable, and we understand the importance of a comfortable and quiet environment. We apologize for any inconvenience caused by noise disturbances, and we regret that our efforts to address the issue didn't meet your satisfaction. We're committed to improving, and your insights will guide us in making necessary enhancements. If there's anything specific you'd like us to address, please feel free to share. We hope you consider giving us another chance in the future.Stay Young, The ONE Legian

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the way all the staff members greeted and went out of their way to assist.everything went like clockwork.i would recommend Onelegian.
Stayed 12 nights in Dec 2023
Response from The ONE Legian on 9 Jan 2024
Morning Spirit, thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. We take great pride in our staff and it's always fantastic to hear that they were able to assist you in every way possible. It's wonderful to know that everything went like clockwork and that you were able to enjoy your time with us to the fullest. We appreciate your kind words and look forward to welcoming you back again soon!Stay Young, The ONE Legian

4/10 Poor

Holly

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Wouldnt rebook due to noise
Super super noisy. Wrong room was provided then there was a real hassle trying to get the right one. Spa was never manned. Pool area was nice but honestly this place wasint worth the price for the extereme noise from the street and the lack of service.
Stayed 1 night in Dec 2023
Response from The ONE Legian on 9 Jan 2024
Morning Spirit, Thank you for taking the time to share your experience with us. We sincerely apologize that the noise levels and room situation were not up to your expectations. Providing a quiet, comfortable room is extremely important to us, and we fell short in that area.We understand how frustrating it must have been to initially be given the wrong room and then have to go through the hassle of getting it changed. That's not the smooth check-in we aim to provide. We will retrain our front desk staff to be more diligent about room assignments.We also apologize that the spa was unmanned during your visit. Your feedback shows we need to improve our staffing levels in these recreational areas.While we're glad you enjoyed the pool area, we know that doesn't make up for the other disappointments you experienced. Please know that your review provides valuable insight that will be used to make meaningful improvements. We are truly sorry your stay did not live up to expectations, and we hope you will give us another chance to provide you with a better experience next time.with sincere apologize,The ONE Legian

2/10 Terrible

Jay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was incredibly noisy! When we asked to move staff offered us one room down only. The aircon in the room was freezing even when we changed the temp. Asked staff if we could she’s an extra blanket & was told it’s not possible due to the ‘budget’ room we had selected, even we we paid extra for it. We stayed in another hotel up the road which was far better.
Stayed 3 nights in Dec 2023
Response from The ONE Legian on 29 Dec 2023
Morning Spirit Jay,Thank you for staying with us at The ONE Legian. We are sorry to hear that you experienced a noise issue during your stay. We do have a quieter room available but it is located on the ground floor. We hope that our staff has given you a better room. For the blanket issue, we do apologize but unfortunately, we don't provide an extra blanket facility at this time. It is not because of the budget or room type that guests staying at—it's just that the service isn't available right now. We are very sorry if our staff misrepresented the correct information.Stay young,The ONE Legian

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
It started with a 1 hour wait for the driver (transfer). Too busy saying there is no refund if I take a take, than finding out where the driver was. ( this price is more than other hotels and taxis). Bathroom had leaking pipes and this was pointed out on day 1 and still faulty on the last day. House keeping, none existent. Refused a refund if I checked out early. Management were offensive. Refuse to recommend this hotel
Stayed 8 nights in Dec 2023
Response from The ONE Legian on 29 Dec 2023
Morning Spirit Kevin,Please accept our sincerest apology for the unpleasant experience you had during your stay at The ONE Legian. We are sorry that miscommunication with our driver led to you waiting too long for pick-up, and we appreciate the time you took out of your trip to share your concerns with us. We've taken decisive action to ensure that this type of mishap doesn't happen again in the future, and we hope that you can forgive us for any inconvenience it caused. We're also sorry that you didn't receive service from Housekeeping, which should have checked on your room after you complained. It doesn't seem like this was handled as well as it could have been—please accept our sincere apologies for this oversight.We understand that this was frustrating for you and we hope it does not happen again.Stay young,The ONE Legian

6/10 Okay

debbie

Stayed 2 nights in Dec 2023
Response from The ONE Legian on 18 Dec 2023
Morning Spirit Debbie, Thank you for providing a rating for The ONE Legian. Hopefully we can meet again on another occasion.Stay young,The ONE Legian

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Nov 2023
Response from The ONE Legian on 25 Nov 2023
Morning Spirit Gail, Thank you for your feedback during your recent stay with us. We are happy to know that our facilities meet your expectations and hopefully, leave a great impression. Looking forward to welcoming you again!Stay young,

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is large, clean with lovely pool areas. Convenient breakfast option is great and although a little more expensive, the restaurant and bar is a great place to finish your day at. Rooms are clean and spacious and the air conditioning is very good. Recommend this for first time travelers as their location is Right in the middle of everything you’re looking for
Stayed 7 nights in Oct 2023
Response from The ONE Legian on 6 Nov 2023
TMorning Spirit Allison,hank you for providing a review of The ONE Legian and thank you for choosing our Hotel as your choice of accommodation during your holiday in Bali. We're happy to hear that you like our location. Our location is very strategic, close to entertainment centers and shopping centers as well as the facilities in our hotel that you like!Thank you for visiting and hopefully we can meet again on another occasion.Stay young,The ONE Legian

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pools
Check in is not until 3pm but they let you use the pool/facilities while you wait. Staff are very friendly and want to make your stay as great as possible. Great value for the price. Pools are beautiful and not busy.
Stayed 1 night in Oct 2023
Response from The ONE Legian on 26 Oct 2023
Morning Spirit Evan,Thank you for providing a review of The ONE Legian.We are happy to hear that you like our swimming pool and also that our staff can provide the best service for you.Thank you for visiting and hopefully we can meet again on another occasion.Stay young,The ONE Legian

2/10 Terrible

Krystie

Disliked: Amenities, property conditions & facilities
No soundproof walls, could hear EVERYTHING coming from rooms next door. The downstairs bar which was always empty had loud music till 2am most nights which was unnecessary. No pool towels provided two days in a row. And only one power outlet in the entire room which was on the far corner wall not near the bed. Moved hotels half way through my stay. Staff very polite however.
Stayed 8 nights in Sep 2023
Response from The ONE Legian on 18 Oct 2023
Morning Spirit Thank you for your stay with us at The ONE Legian. We are so glad that you enjoyed our staff's hospitality and politeness! We apologize for the noise that you experienced while staying with us. We are currently reviewing the volume of music played in our hotel and will be sure to keep it at a reasonable level in the future.We also apologize for the lack of pool towels provided, we added this issue to our special project so there'll be more pool towels in the future, and only one power outlet will be available on the far corner wall—we are currently working on adding more power outlets in rooms to ensure that guests have access to all of their necessary electronics. Hopefully, we will be able to implement this change by this year fully!We hope all planned improvements will be completed by this year to fulfill guest needs.Stay young,

10/10 Excellent

Fariadah, Singapore

Stayed 3 nights in Sep 2023
Response from The ONE Legian on 11 Oct 2023
Morning Spirit Fariadah,Thank you so much for leaving the 5-star rating for us. It is much appreciated! We hope to see you again soon.Stay young,The ONE Legian

8/10 Good

Venessa

Stayed 1 night in Sep 2023
Response from The ONE Legian on 11 Oct 2023
Morning Spirit Vanessa,Thank you so much for leaving the 4-star rating for us. It is much appreciated! We hope to see you again soon.Stay young,The ONE Legian

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
During the day it was very good Evening was terrible, so noisy could barely sleep. Could hear everything from others rooms and the restaurant turned into a night club all night.
Stayed 7 nights in Aug 2023
Response from The ONE Legian on 4 Sept 2023
Morning Spirit Karen,Thank you for the review you gave. We apologize that you were disturbed by the music from the restaurant. We understand how frustrating it can be if your evening is interrupted by a disturbance, and we guarantee that we will review our policies and ensure this does not happen again.We want to make sure that our guests enjoy their time with us, so we will make sure that we turn off the music at 11pm. every night. Thank You.Stay young,The ONE Legian

6/10 Okay

Elaine Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy from the restaurant at night, and hardly any pool towels.
Stayed 9 nights in Aug 2023
Response from The ONE Legian on 11 Sept 2023
Morning Spirit Elaine Debra,Thank you for your feedback regarding your stay at The ONE Legian. We apologize for the inconvenience caused by the noise of our restaurant and music, which should have stopped at 11 p.m. We will remind our team to at least turn down the volume when it needs to be extended until late.We are so sorry that we did not have a towel in the pool area when you were there today. We know this is a major inconvenience and we want to assure you that the management is working on adding more towels to accommodate our guests' needs. Thank you again for letting us know how we can improve our service. We appreciate your staying with us, and we look forward to seeing you again soon!Stay young,The ONE Legian

6/10 Okay

robert

old place into due to the update for sure must
Stayed 1 night in Aug 2023
Response from The ONE Legian on 24 Aug 2023
Morning Spirit Robert,Thank you for giving a review to The ONE Legian.We apologize for this. Our hotel has gone through the covid period in the past, but we always update and clean regularly to keep the facilities in our hotel maintained and functioning properlySee you next time with a better impression!Stay young,The ONE Legian

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with my stay nice and central to everything in legian and a beautiful restaurant and friendly staff.
Stayed 4 nights in Aug 2023
Response from The ONE Legian on 21 Aug 2023
Morning Spirit dearThank you for providing a review for The ONE Legian. We are very happy to know that your stay was pleasant, and we are also very happy because our staff can provide the best service for youThank you for visiting and we hope to see you again!Stay young,The ONE Legian

6/10 Okay

John William

Liked: Staff & service
It is central to what you need if it nightlife you’re looking for. Very close to nightclubs. Beds are extremely hard. Still enjoyed the stay
Stayed 6 nights in Aug 2023
Response from The ONE Legian on 15 Aug 2023
Morning Spirit John WiliamThank you for providing a review for The ONE Legian. Our hotel is very close to shopping and entertainment centers. Enjoy your stay yaThank you for visiting and we hope to see you againStay young, The ONE Legian

10/10 Excellent

Yanzhen

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from The ONE Legian on 31 Jul 2023
Morning Spirit Yanzhen, Thank you for the 5 rating-truly appreciated! We hope that the team and our facilities meet your expectations and leave the best impression. See you again in the future!Stay young,

8/10 Good

Jaxon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from The ONE Legian on 19 Jul 2023
Morning Spirit Jaxon, Thank you for giving a 4-star review. We do hope that all the team had deliver an excellent service and you have had an enjoyable stay experienced with us. See you again soonest! Stay young,

4/10 Poor

Rena

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property has gone down hill since covid has happened staff not very knowledgeable not sure what you are talking about, more interested in their mobile phones. They needed staff that actually helped you or went out of their way to give you that good experience. The breakfast was mostly Indonesian food, took so long for staff to get ready for breakfast and just to get an egg Or omelette took forever the lines were too long. Our rooms didn’t have towels multiple times we had to ask for them and took them forever to get towels.
Stayed 6 nights in Jun 2023
Response from The ONE Legian on 4 Jul 2023
Morning Spirit Rena, Thank you for sharing your stay experience and please accept our apologies for the inconvenience caused. We're sorry to hear there have been some issues since the outbreak of covid. Regarding your comments about our limited English staff, we half maximize service with available staff, we provide them with full product knowledge, operational training and speak good English. Sorry if there is a language barrier that occurred during your stay. We apologize that you feel that most of the breakfast choices are Indonesian menus. We try to offer a variety of choices for our guests with a full continental buffet. Our team is always trying to replenish food as quickly as possible, we recommend arriving early before the breakfast rush. But rest assured we are passing these comments on to the team to make sure not to leave the guests waiting. We apologize about the availability of towels that are very limited because they are still in the washing process so the stock of towels is running low. We apologize for the inconvenience. We hope that if you have the opportunity to return to us, we will give you a different impression of our service and quality. Thank you for coming and we will be happy to welcome you again soon! Have a ONEderful day The ONE Legian

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from The ONE Legian on 26 Jun 2023
Morning Spirit Muhammad!Thank you for giving us a perfect review. We really appreciate can't wait to see you again stay young The One Legian

10/10 Excellent

Bina

Stayed 4 nights in Jun 2023
Response from The ONE Legian on 23 Jun 2023
Morning Spirit Bina!Thank you for giving us a perfect review. We really appreciate itCan't wait to see you againStay youngThe One Legian

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Good location. Fairly priced. Terrific breakfast included.
Stayed 2 nights in May 2023
Response from The ONE Legian on 6 Jun 2023
Morning Spirit Alan!Thank you for your perfect rating! We are glad that your stay experience at The ONE Legian went smoothly.We’d love to continue providing great service to awesome customers like you. See you again!Have a ONEderful dayThe ONE Legian

10/10 Excellent

Peter James

Stayed 8 nights in Apr 2023
Response from The ONE Legian on 22 Jun 2023
Morning Spirit Peter!Thank you for giving us a perfect review. We really appreciate itCan't wait to see you againStay youngThe One Legian

10/10 Excellent

Varinderjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a happy stay, would be definitely come back
Stayed 3 nights in May 2023
Response from The ONE Legian on 11 May 2023
Morning Spirit VarinderjitThank you for your perfect rating! We are glad that your stay experience at The ONE Legian went smoothly.We’d love to continue providing great service to awesome customers like you. See you again!Have a ONEderful dayThe ONE Legian

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had a good stay here. Pool was nice and they had happy hour deals (food wasnt available but on menu so maybe sometimes) and fun music, we could hear from room barely but it ends at 9pm. Location is very convenient to beach bars restaurants and shopping. We had to wait until 2pm to check in and apparently so did everyone which made check in take longer and more chaotic than simply letting everyone check in upon arrival if room was ready.
Stayed 1 night in Mar 2023
Response from The ONE Legian on 8 May 2023
Morning Spirit DillonThank you for giving us your review to The ONE Legian, We are happy to know that you had an amazing stay and satisfy with our Pool Party, the strategic location, and the entertainment we provide for you!But on the other hand, we are sorry if you had to wait for a long time to check-in, and we hope doesn't really bother you a lot and still can give you comfort while you stay with us!Thank you for coming and hope to see you again soon on a great day!Have a ONEderful dayThe ONE Legian

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated in the middle of legian. As soo as you walk down the stairs at the front you are attacked by taxi, bike and shop owners. The breakfast is very ordinary
Stayed 5 nights in Mar 2023
Response from The ONE Legian on 24 Mar 2023
Morning Spirit Jason, Thank you for choosing The ONE Legian as your preferred accommodation to stay. Please accept our apologies for your concern about taxi and bike owners at the front of our hotel. But, we can't deal with them because it's their job. If you really don't like it, you just have to refuse it kindly. Once again we really sorry about that. Thank you for coming and we will be happy to welcome you again soon! Have a ONEderful day The ONE Legian

8/10 Good

Trent

Stayed 4 nights in Mar 2023
Response from The ONE Legian on 31 Mar 2023
Morning Spirit Trent, Thank you for giving us a rating to us we really appreciate your 4-star rating. Hope your holiday in Bali be a memorable experience for you and your partner vacation,See you again in next vacationHave a Onederful dayThe One Legian

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC , fridge, shower worked great, clean room , good location. Will return.
Stayed 2 nights in Feb 2023
Response from The ONE Legian on 6 Mar 2023
Morning Spirit Brian, Thank you for the positive feedback. It is our pleasure that you love our facilities. Hope to see you soon again!Have a ONEderful day, The ONE Legian

8/10 Good

Chin Lin Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the road, so easy access to restaurants & shops nearby
Stayed 3 nights in Feb 2023
Response from The ONE Legian on 27 Feb 2023
Morning Spirit Chin Lin Doreen,Thank you for giving us your comment for The ONE Legian. Glad to know that you had a great experience with our strategic location and which makes you easily access every nearby facility around The ONE Legian. But also we wish you satisfied with our room, facilities and the service we provide for you.Thank you for coming and hope to see you again soon on your next trip!Have a ONEderful dayThe ONE Legian

2/10 Terrible

Rostam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was poo and the staff is not friendly and the middle of night someone fighting each other in the hotel
Stayed 1 night in Jan 2023
Response from The ONE Legian on 26 Jan 2023
Morning Spirit Rostam,Thank you for giving us your review to The ONE Legian, Please accept our apologies if our hotel didn't meet your expectation, and also we are sorry if our team didn't give proper service to you. We wish your concern can give us an improvement to create a good impression for every guest. About your concern with the noise caused by guests next to your room, we apologize for that. and if necessary, you should immediately report it to us so that we can take further action to prevent noise from disturbing you.Wish we can improve and fix every problem we had to create a great impression fo every guest.We hope to see you again soon at The ONE Legian.Have a ONEderful day,The ONE Legian

8/10 Good

Peter

Response from David on 7 Mar 2023
Thank you for staying at our hotel and being a great guest. We hope you will come back to stay at our hotel.

8/10 Good

Franco Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from David on 7 Mar 2023
Thank you for staying at our hotel and being a great guest. We hope you will come back to stay at our hotel.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had incredible hotel staff and great security there, everyone were so helpful and genuine.great atmosphere.Stayed for 3 weeks but wish I could of stayed longer . Fully recommend this place
Response from The ONE Legian on 7 Dec 2022
Morning Spirit Stephen, Thank you for such kind words! Your feedback has been shared with our team. Hearing a great comment from guests like you is spread positivity around! We are hoping to see and serve you again soon. Stay safe, Stay healthy

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Very different from the pictures on the website. It is a very noisy place in the middle of the "party district". The staff is very kind.
Stayed 8 nights in Nov 2022
Response from The ONE Legian on 24 Nov 2022
Morning Spirit Miguel, Thank you for staying at The ONE Legian and taking the time to write. We wanted to let you know how sorry we are for the inconvenience experience, especially regarding the noise. We want to learn more about what happened and how we can make things right.Have a ONEderful day,

8/10 Good

Dan

Liked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to shops/restaurants - large roof top pool Starbucks ground level
Stayed 3 nights in Oct 2022
Response from The ONE Legian on 31 Oct 2022
Morning Spirit Angela, Thank you for still with The ONE Legian, we are excited to have you as our guests. So glad to hear that you enjoyed your stay with us and that our facilities compliment your stay. have an ONEderful day,

10/10 Excellent

Angela

Convenient location with huge roof top pool - loungers & good service
Stayed 1 night in Oct 2022
Response from The ONE Legian on 26 Oct 2022
Morning Spirit Angela, Thanks so much for sharing your experience with us.We love to hear that you enjoyed our facilities and services. Hopefully, there will be more happiness and excitement happen during your stay. Stay safe, Stay healthyhave an ONEderful day!

10/10 Excellent

Angela

Convenient location Reasonable rates overall a decent hotel
Stayed 3 nights in Oct 2022
Response from The ONE Legian on 25 Oct 2022
Morning Spirit Angela, Thank you for taking the time to write us a review. Such a delight to know that you've had an amazing stay experience at The ONE Legian. It's our pleasure to provide the best possible service to our guestsThanks again for your kind words and being fantastic customers. See you again! have a ONEderful day,

8/10 Good

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely time at the one Legian. The area is close to lots of good shopping and restaurants.
Stayed 6 nights in Sep 2022
Response from The ONE Legian on 4 Oct 2022
Morning Spirit Nikki, We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!

6/10 Okay

Codi

Travelled with partner
Disliked: Staff & service
Wouldn’t stay tat the property again
Stayed 7 nights in Aug 2022
Response from The ONE Legian on 30 Aug 2022
Morning Spirit Codi, Thank you for choosing The ONE Legian and taking your time to writing us a review. We are sorry to hear that you did not have a positive experience. We are gutted to learn that you found the room dirty. We take cleanliness seriously and surely will instruct related team to be more attentive in the future. In the meantime, we have received information if our team has fulfilled all your requests during your stay including late check out until 7 pm free of charge. We believe that the team has worked hard to serve you so that you can stay comfortably. Wishing you a ONEderful day!

2/10 Terrible

Ayla

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service was terrible. Very limited English speaking staff. Breakfast selection was minimal as the food was rarely topped up. Room quality was not good due to no sound proofing. We ended up moving hotels and paying to stay somewhere else due to how unimpressed we were with the service. We would not recommend this hotel. Lots of potential and great location, but this hotel is not ready yet to provide quality service!
Stayed 8 nights in Jun 2022
Response from The ONE Legian on 6 Jul 2022
Morning Spirit Ayla, Thank you for sharing your staying experience and please accept our apology for the inconvenience happened. We were sorry to hear there were some issues with room noises, wish you could contact us directly with within your stay so that we can follow up this immediately by finding a better room for you. Regarding your comment on our limited English staff, we are halfway through maximizing service with available staff, we had them fully given product knowledge, operational training and well English speaking. Truly sorry if any language barrier happened during your stay. We do apologize that you found breakfast selection was minimal, we do try to offer a wide selection of choices for our guests with the full continental buffet. Our team always tries as quickly as possible to refill the food, we recommend arriving early before the rush hour of breakfast. But rest assured we pass this comment to team to ensure not let the guests wait. Hopefully if any chance you return to us, we will make a different impression about our service and quality. Stay safe,

8/10 Good

Leila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, great wifi and great service
Check-in time at 3 pm. Check out at NOON. Late check out is extra charge. It allows luggage storage before check in time and after check out so you can still explore your surroundings to shop, have lunch or just hangout in the area. Plenty restaurants near hotel. Wifi range is great. Breakfast on the roof top 4th floor and decent food. Friendly and courteous staff. Fast response when I complained about the mini fridge was not cold, they came in and change it less than 10 min. Overall it was a nice stay at The One Legian. Keep up the good work.
Stayed 2 nights in May 2022
Response from David on 15 Jun 2022
Dear Leila, Thank you for your review and we are glad you took the time to provide us with great feedback. This makes us more motivated to make changes for the better in the future for the satisfaction of all our guests. We really hope you will come back to stay at our hotel. Best Regards, The One Legian

4/10 Poor

seevalie janaka

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 2 nights in May 2022
Response from David on 15 Jun 2022
Dear Seevalie Janaka, Thank you for taking the time to leave a review of our hotel. We hope to get more specific feedback so we can know what changes we need to make for the better in the future. We hope that you can try to stay at our hotel again and of course we will make improvements for the comfort of our guests. Best Regardsm The One Legian

4/10 Poor

Kevin

Liked: Amenities
Disliked: Cleanliness, staff & service
Location good, very impressive from outside, but very deceiving, service and cleanliness not to up standard,
Stayed 2 nights in Apr 2022
Response from David on 15 Jun 2022
Dear Kevin, Thank you for taking the time to leave a review of our hotel. We are happy to get constructive feedback from you, especially regarding service and cleanliness which may not meet your expectations. We hope that you can try to stay at our hotel again and of course we will make improvements to this matter for the convenience of our guests. Best Regards, The One Legian