Executive Room | Pool
Check availability

Reviews of Wyndham Garden Kuta Beach, Bali

4 out of 5
Wyndham Garden Kuta Beach, Bali
JL Pantai Kuta No 99X, Kuta, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 64 out of 322 reviews" "
Rating 8 - Good. 130 out of 322 reviews" "
Rating 6 - Okay. 80 out of 322 reviews" "
Rating 4 - Poor. 32 out of 322 reviews" "
Rating 2 - Terrible. 16 out of 322 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Will stay again when in Kuta. Beach across the street, entertainment, small market next store, restaurants/bars everywhere, great view from the room and best of all…..the staff. Friendly and attentive.
Stayed 7 nights in Jan 2024
Response from Manager on 19 Mar 2024
Dear George, Thank you for your feedback, we are happy to hear that you have good experience and pleasant stay at our hotel. We are please to welcome you again for your future trip.

6/10 Okay

Rakhmad

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Plus: location, staf hospitality Minus: poor building finishing condition, a bit on the expensive side for that standard. My shower handle was broken on my first day but the staff fixed it. Towel hanger very far from shower, making us walking across the sink with dripping water. There are only body towels provided, no hand/2nd towels available.
Stayed 5 nights in Nov 2023
Response from Manager on 23 Nov 2023
Dear Rakhmad, Thank you for your review. Your feedback is very important to us for our service and facility improvement. We notice all concern that you experience during your stay and this is already well inform to our related team for further action in order to ensure all service and facility delivered in order. We will do our best and make sure our guest have a pleasant experience in future.

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Its was ok for the price but the sink didn't work and looks like for quite awhile had to use tap in shower to wash hands and didn't even attempt a shave.
Stayed 1 night in Aug 2023
Response from Manager on 3 Sept 2023
Dear Martin, Thank you for your feedback. We express our apology for unpleasant experience that you have during your stay at our hotel. We will ensure the facility concerned will be on priority to be fixed in order to maintain our service quality.

6/10 Okay

Chaninart

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old. You need urgently maintenance. No lighting along the balcony to our room. It's completely scary and unsecured. But more scarier is the room. The wooden floor got peeled off, the toilet area are full of mold. Staff seem doesn't know the simply information about Kuta.
Stayed 2 nights in Aug 2023
Response from Manager on 21 Aug 2023
Dear Chaninart,Thank you for your feedback. We do apologize for any inconvenient that you an family experience during your stay. We will ensure our team to take serious action for cleaning and maintenance our hotel facility. our reception is ready 24 hour if you need any information and assistance needed to ensure our guest have pleasant experience.

4/10 Poor

Gloria C

Stayed 2 nights in Jul 2023
Response from Manager on 21 Aug 2023
Dear Gloria C,Thank you for your rating, your review is important to us for our service improvement. We will inform all hotel team to deliver best service to ensure our guest have a pleasant stay.

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Had a great stay. Hotel room was veryclean, serviced everyday and staff were wonderful..
Stayed 8 nights in May 2023

10/10 Excellent

Eugelien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location & nice staffs
Stayed 3 nights in May 2023

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA service
Great location, across from the beach. customer service is great. Staff are very friendly. Room was spot on.
Stayed 2 nights in May 2023

10/10 Excellent

Ayda

Stayed 2 nights in Mar 2023
Response from Manager on 21 Apr 2023
Dear AydaThank you for rating our hotel. We are happy to serve our guest to ensure their convenient.

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, room comfort
Disappointing hotel
The hotel is in a nice location and walking distance to many shops and restaurant. The front desk staff are very helpful and polite. Away from the main façade, the condition of the hotel is rather disappointing. The table in the room is broken. The safe in the room is free standing and not mounted to the wall. Wardrobe lights are blown. Chairs are moldy. The showerhead is slimy Breakfast is not worth the top-up. Food choices are very limited, and the food quality is very poor. There are about 5 waiters hiding in the corner of the restaurant that only seem to care about clearing up the tables.
Stayed 3 nights in Mar 2023
Response from Manager on 21 Apr 2023
Der Alex,We do apologize to hear that you encounter unpleasant stay at our hotel. We will get back to our operation team to follow up your concern to fix it, in order ensure all facility and services quality in the room as well as our restaurant improve.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were beautiful and very friendly. I felt very welcomed. The rooms are old, we had an issue with air conditioner not working and some power points. It was a great location close to everything you need.
Stayed 2 nights in Feb 2023
Response from Manager on 21 Apr 2023
Dear Rebecca, Thank you for your kind review and we will work out for the facility and quality improvement.

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff, great location by Kuta beach.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Huge disappointment
The hotel seems to have really struggled due to the pandemic. Over half of the rooms do not seem to be available and do not appear to be maintained, only one elevator is working, paint is peeling from the walls, electric sockets are loose, the family pool is dirty, the balcony doors loudly creak at the slightest outdoor wind, no soundproofing at all, the aircon is extremely loud, drinks in the minifridge stayed warm, and despite being called smoke free, the rooms wreek of cigarette smoke. That being said, the staff are very kind and welcoming. The breakfast is great too.
Stayed 6 nights in Feb 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My
Stayed 3 nights in Jan 2023

6/10 Okay

DHAI

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff are very nice and helpful .. i didn’t like the cleanliness of the room we had 4 cockroaches in the room i think they should use pesticides or something .. they sent someone to remove them quickly and said they will close the drain i think they should do something more about that maybe spray something to avoid them coming in the room. Other than that the place has nice pool area .. walkable distance from beachwalk mall many resturants and spas near by

6/10 Okay

Mohammad, Fitchburg

Travelled with group
Liked: Staff & service
Sweet and helpful staff. But the property and the rooms do not looks as good as the pictures show.

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style but very clean and comfortable. Daily breakfast was excellent! The staff were the highlight of our trip
Stayed 7 nights in Aug 2022

6/10 Okay

Kyaw Moe

Travelled with family
Liked: Staff & service, amenities
Hotel need to do more maintenance in cleanes
Stayed 5 nights in Aug 2022

8/10 Good

Hayley Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely amazing but the hotel does need some upgrades. Beach is directly across the road with easy access. Pools are beautiful and clean. I had a great view of the beach. Great cocktails and light meals.
Stayed 14 nights in Jul 2022

2/10 Terrible

dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
derelict hotel, almost everything is falling apart. however, staffs are good, as per indo hospitality.
Stayed 4 nights in Jul 2022

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Management on 20 Aug 2020
Dear diana, Thank you for rating our property. Your review is important for our service and facility improvement.

10/10 Excellent

Rodney

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 14 nights in Mar 2020
Response from Manager on 20 Mar 2020
Dear Rodney, Thank you for rating our hotel. Your review is important to us for our service facilities improvement. We are pleased to welcome you again at our hotel in the future.

10/10 Excellent

JarettR, Alberta, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and level of service at Wyndham Garden Kuta Beach is exceptional. The hotel is a prime Oceanside property, and the patio/bar is excellent
Stayed 8 nights in Mar 2020
Response from Manager on 20 Mar 2020
Dear JarettR, Thank you for your feedback. We are happy to hear that you enjoy stay with us during your holiday. Your review is most important to us to improve our service and facilities even more. We are pleased to welcome your arrival in the future at our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good location Full amenities Need maintenance room
Stayed 3 nights in Feb 2020
Response from Manager on 20 Mar 2020
Dear Anonymous, Thank you for your feedback. Your review is important to us for our service and facility improvement. We do regular maintenance and now we are having on going expansion of new building and facilities to support our hotel. Once all finished we ensure that we will have brand new building and facilities for our guest.

8/10 Good

Connie, Riverside

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, had a pleasant stay. The staff was so friendly and helpful! Beach is right across the street. The trees were blocking the view from our room so you can’t see the ocean. Our room was upgraded which was a great. The room is small but was adequate. It could use some upgrades and better cleaning. Some stains on couch and walls. Good stay for the price.
Stayed 2 nights in Feb 2020
Response from Manager on 13 Feb 2020
Dear Connie, Thank you for your feedback. Your review is important for our service and facilities improvement. We are happy to hear that you enjoy your stay at our hotel. All of you concern about cleanliness will seriously follow up and will ensure all facility in good condition for all our guest. Should you trust our hotel for your future stay, we are please to provide better service to ensure your pleasant stay.

6/10 Okay

Mansour

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2020
Response from Management on 14 Jan 2020
Dear Mansour, Thank you for rating our hotel. your review is important to us for our service and facilities improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Management on 8 Jan 2020
Dear Anonymous, Thank you for giving us hotel rating. Your review is important to us for our service and facilities improvement

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
The position of the hotel is good. The rooms are spacious and quite clean. There is a lot of building work on the extension. The staff whilst are very pleasant, their English is very limited. It takes a long time for any request to be delivered. The breakfast is very average and the staff do not refill unless asked to do so,then prepare to wait.
Stayed 6 nights in Dec 2019
Response from Management on 24 Dec 2019
Dear Anonymous Thank you for your feed back. Your review is important to us for our service and facilities improvement. Your concern and experiences during your stay already forwarded to our operation team for evaluation. We will keep maintain our service and facilities and we do hope could welcome you again at our hotel with better service and facilities.

4/10 Poor

Carole, Perth

Travelled with group
Disliked: Amenities, property conditions & facilities
The staff need to be trained, no-one was at the door to help with luggage, first two rooms were very noisy because of the pool filter, no shade whatsoever in the front pool, breakfast was poor, had to keep asking the staff to refill the dishes that were empty, had to ask for knives and teaspoons each morning, no-one told us there was a second pool, which was very nice but only 4 chairs, ridiculous, and we were told they had no others. the staff were very nice and pretty helpful. The room we were in was nice enough, bed comfortable, air con ok and the cleaning was good.
Stayed 6 nights in Dec 2019
Response from Management on 24 Dec 2019
Dear Carole, Thank you for your feedback. Your review is important to us for service and facilities improvement. Your review is already forwarded to our operation team for evaluation. All of your concern and experience during your stay is seriously follow up and will do improvement to ensure all guest pleasant experience.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Management on 13 Nov 2019
Dear Anonymous, Thank you for rating our hotel. Your review is important for our service and facility improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Management on 10 Oct 2019
Dear Anonymous, Thank you for rating our hotel. Your review is very important to us for our service and facilities improvement.

10/10 Excellent

Putri😉

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
• This property has great staff! They help you in all the ways they can. • Continental breakfast is awesome, everything tastes good! • Strong wifi connection. • Clean room with quite worn out bathroom. • They don’t have dry/steam iron on the room, so, they provide complimentary service - 2 pcs per day per room. • Good location - near the beach, convenience stores, restaurants, money changer, beachwalk mall, etc.
Stayed 5 nights in Sep 2019
Response from Management on 10 Oct 2019
Dear Putri, Thank you for your feed back. We happy to hear that you enjoy your stay at our hotel. Should you wish return to our hotel in the future we are pleased to provide warm welcome and ensure your pleasant stay.

4/10 Poor

Leila

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope. Better look for other hotels.
Water from our bathroom was too salty. Our skin got dry. Not recommended.
Stayed 3 nights in Sep 2019
Response from Management on 10 Oct 2019
Dear Leila, Thank for your feed back. We shall forward your concern to our team for investigation. We will ensure all of our facilities and service provided in order and functional. Should you trust our hotel for your future stay, we are pleased provide better service and facilities to ensure your pleasant experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It’s clean
It’s under renovation so when 10am, it will having hacking sound. Good service although no iron provided, but they do have ironing foc service. 👍
Stayed 4 nights in Sep 2019
Response from Management on 1 Oct 2019
Dear Anonymous, Thank you for your feedback. Your review is important to us for improvement of our availability and service. We would like to inform that there is building construction next to our hotel with prior notification. This will be new hotel appearance and facilities for our guest experiences when finished. Should you Trust our hotel for you future stay, we are pleased to provide better service to ensure your pleasant stay.

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, room comfort
Mediocre hotel
Hotel was okay, not on the beach and staff weren’t overly helpful or friendly as we found at other hotels. How ever location is not terrible. Hotel currently under construction.
Stayed 3 nights in Sep 2019
Response from Management on 27 Sept 2019
Dear Lisa, Thank you for your feedback. We have forward the information to our team for evaluation. Your review is important to us for our service and facilities improvement. There is new building construction nest to our hotel with prior notification. In the future, we will have new hotel appearance completed with facilities onsite for our guest. Should you trust our hotel for your future stay. We are pleased to provide better service and facilities to ensure your pleasant stay.

6/10 Okay

Abdulrahman

Liked: Staff & service
Disliked: Room comfort
The hotel is average, service is good, too many insects and too much noise due to nearby construction work and no isolation at all.
Stayed 8 nights in Sep 2019
Response from Management on 21 Sept 2019
Dear Abdulrahman, Thank you for your feedback. Your review is important to us for our evaluation and to bring the improvement in the future. There is building construction next to our hotel building with prior notification. We are working on the project and hopefully when finished will bring new hotel appearance and new facilities for our guest. Should you trust our hotel for your future stay, we are pleased to provide better services to ensure your pleasant experience.

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Old hotel.
Gray location to visit the beach and nightlife. Parking included was a lifesaver. A bit rundown so good value for the price.
Stayed 2 nights in Sep 2019
Response from Management on 21 Sept 2019
Dear Deborah, Thank you for your feedback. Your review is important to us for our evaluation and to bring the improvement in the future. Our Team will work even harder to maintain the facilities and service for our guest satisfaction.Should your trust our hotel for your future holidays. We are pleased to provide better service to ensure your peasant stay.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Management on 16 Sept 2019
Dear Anonymous, Thank you for rating us. Your review is important for our facilities and service improvement.

6/10 Okay

Rod

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
ig building works - beware
There is a serious construction site going on for a huge extension The pool is unusable if you want to relax - there constant banging snd crashing beside the pool but it can heard everywhere Everything else is fine and it’s s 30 second walk to the fab beach - but you are s pool dwellers beware
That screen is hiding s major building site - it ain’t soundproof !!
Stayed 3 nights in Aug 2019
Response from Management on 6 Sept 2019
Dear Rod, Thank you for your feedback. We would like to inform that there is building construction next to our hotel with prior notification. This will be our new hotel appearance and facilities when the building finished. Should you trust our hotel for your next trip, we are pleased to provide better service in order to ensure your pleasant stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good Hotel but need Renovations
The hotel was ok but - Need more options in breakfast as coffee machine is broken - water quality in bathroom was too salty as it was not good. - the welcome drink was too bad - The lunch option was good in the meetings - The bathroom needs repairs Good Things friendly staff good location
Stayed 1 night in Aug 2019
Response from Management on 27 Aug 2019
Dear Anonymous, Thank you for your feedback. Your review is forwarded to our respective team for evaluation. All of your concern will be take seriously for a resolve. Should you trust our hotel for your future trip. We are pleased to give better service to ensure your pleasant stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service; friendly staff and great room.
Stayed 4 nights in Jul 2019
Response from Management on 9 Aug 2019
Dear Elizabeth, Thank you for your feedback, We are happy to hear that you enjoy your stay at our hotel. We will be pleased to welcome your return if you willing to stay at our hotel for your future trip.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a dump! builders working on extension till10pm,toilet stunk,looked nothing like pictures and for price we could have got a whole lot better,we are going back to Bali in November and booked Mercure legian which we visited while there this time and we were shown rooms and is so much better and $1000 cheaper for a extra 2 nights,definately wouldnt recommend Wyndham.
Stayed 9 nights in Jul 2019

8/10 Good

Lily Li Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Management on 30 Jul 2019
Thank your for giving score for our hotel. Your feedback is important to us for service and facilities improvement. Should you trust our hotel in the future trip we will provide better service to ensure your pleasant experience.

10/10 Excellent

SUNNY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction made it a bit unpleasant. We were not waking up to a relaxing calm ocean noise. But all were nice.
Stayed 8 nights in Jul 2019
Response from Management. on 22 Jul 2019
Dear SUNNY, Thank you for your feedback. We forward your review to our respective team for further action in order to improve our quality of service and facilities. There is construction new building on going next to our hotel with prior notification on our website. This is our step-forward of our hotel new appearance and facilities. Should you trust our hotel for your future trip, we are pleased to provide better services in order to ensure your pleasant experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Old building needs renovation. Building building building next door
Stayed 2 nights in Jul 2019
Response from Management on 15 Jul 2019
Dear Anonymous, Thank you for your feedback. We would like to inform that there is building construction on going next to hotel building with prior notification. This is a step-forward of our hotel new appearance and facilities. Should you trust our hotel for your future trip, we are pleased to provide better service to ensure your pleasant experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction and has a lot of noise. The location is very convenient though. The price is very cheep u get what u pairs for
Stayed 8 nights in Jun 2019
Response from Management on 11 Jul 2019
Dear Anonymous, Thank you for your feedback. we have forward your review to our related department for evaluation. There is construction on going next to our hotel with prior notification. It is a step-forward of our hotel appearance as well as new facilities. Should you trust our hotel for your future trip, we are pleased to provide better service to ensure your pleasant experience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean hotel staff was very friendly and made sure all my accommodations were met and it’s right across the street from the beach and down the street from all the shops malls and restaurants
Stayed 7 nights in Jun 2019
Response from Management on 1 Jul 2019
Dear Anonymous, Thank your for your feedback. We are happy to hear that you enjoy your stay at our hotel. Should you trust our hotel for your future trip, we are pleased to provide our better service to ensure your pleasant experience.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opposite the beach
This hotel was in a great location opposite the beach and close to the city. The staff were very friendly and made us feel welcomed. There was construction around the hotel but we understood Kuta was an upcoming area so there was nothing to be done about this.
Stayed 2 nights in Jun 2019
Response from Management on 24 Jun 2019
Dear Aaron, Thank you for your feedback. Your review is important to us for service and facility improvement. We would like to inform that there is construction ongoing next to our hotel with prior notification. This is step forward for our future hotel appearance and facilities when it finished. Should you trust our hotel for your next trip, we are pleased to provide better service in order to ensure your pleasant experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Management on 12 Jun 2019
Dear Anonymous, Thank you for your rating given. We do our best to maintain our quality of service and facilities. Any advice will be really appreciated.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Management on 20 May 2019
Dear Anonymous, Thank you for your feedback. Your review is important for our service and facility improvement. Should you trust our hotel for your future stay, we are pleased to provide better service to ensure your pleasant experience.