3 outdoor pools, pool umbrellas, pool loungers

Reviews of Melasti Beach Resort & Spa

3 out of 5
Melasti Beach Resort & Spa
Jalan Padma Utara, Kuta, Legian, Bali

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 476 reviews" "
Rating 8 - Good. 186 out of 476 reviews" "
Rating 6 - Okay. 124 out of 476 reviews" "
Rating 4 - Poor. 59 out of 476 reviews" "
Rating 2 - Terrible. 35 out of 476 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Dianne

Travelled with partner
Tv not working fridge broken phone not working wifi failed shower failed but still like the place nice location
Stayed 10 nights in Mar 2024

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in Mar 2024

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good facilities and value for money
Stayed 6 nights in Mar 2024

6/10 Okay

Julie

Travelled with partner
Disliked: Property conditions & facilities
Happy with our room that we ended up in and paying additional for. But booked 6mths earlier and had to wait over an hour to get our room at 1am in the morning. Pools badly need maintenance
Stayed 9 nights in Mar 2024

10/10 Excellent

Corina Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to everything staff are amazing
Stayed 28 nights in Feb 2024

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is fantastic location and convenient. Property is outdated in the rooms and public areas however the main pool is being upgraded and you can see where they are looking to make repairs
Stayed 15 nights in Feb 2024

8/10 Good

Michael, Westbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy in the surrounding area.
Stayed 11 nights in Feb 2024

8/10 Good

Kyaw

Stayed 5 nights in Jan 2024

6/10 Okay

servaas

Travelled with family
Pool walls dirty
Stayed 5 nights in Jan 2024

4/10 Poor

Latrece

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Bernadette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is friendly but the hotel very old and dirty, AC didnt work, we couldnt sleep because too hot. Well, very disappointed
Stayed 2 nights in Jan 2024

2/10 Terrible

Sevda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property hads deteriorated extremely....it has 3 pools and the 2 main ones were not safe to swim in for 2 weeks....the water was green. Paid for breakfast but had to eat out....food was slop....dining room deserted at night...guests go elsewhere.
Stayed 13 nights in Jan 2024

8/10 Good

Sian Louise

Liked: Staff & service
Stayed 7 nights in Jan 2024

2/10 Terrible

Fleur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure where to start. Booked 7 nights. Our group had 4 rooms total. We stayed 4 only because 4 people in our group were flying home after 3 so waiting 1 last night. We had paid for an up grade then paid more for another up grade. First room was dirty. I’m sure we had dirty sheets. As the pillow had red ink on it and so did the pillow protector and so did the pillow case. What are the odds of that happening. Also found a an open bag of popcorn in a cupboard. Dried toothpaste on the basin. Our friends had no water and toilet didn’t flush and asked to change rooms they upgraded them and then phoned them to pay more. Great location but that’s it. Not good at all.

2/10 Terrible

James

Stayed 7 nights in Jan 2024

6/10 Okay

Leanne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
For the money and location it’s fine

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Gail

Stayed 6 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

8/10 Good

Samantha

Travelled with partner
Stayed 14 nights in Nov 2023

4/10 Poor

linda jane

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The tooms are very outdated and smell very mouldy had to change rooms 3 times second room had no running water eberuthing leaks air conditionimg puddles on floors. I hadnt eaten all day so decided to order some spring rolls from the omsote restaurant 2 hoirs later i jad food poisoning which was conformed at local hospital. The melasti is cheap and a great location bit unless they spend some money the place should be comdemmed
Stayed 8 nights in Nov 2023

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bath room not up to scratch. We have stayed before COVID 14 times all OK then. Great location.
Stayed 8 nights in Nov 2023

6/10 Okay

Chantal

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities
staff were polite and friendly position to beach and shopping ex does need a good upgrade overall we were satisfied with our stay we had friends with usthey had to change rooms 3 times
Stayed 8 nights in Oct 2023

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Peter Nigel

Disliked: Cleanliness, property conditions & facilities
Don't know when they last spent money on this place. Run down. Broken tiles in the pool. Hot water takes forever to get hot. Needs a good coat of paint. Breakfast not hot. DO NOT STAY HERE.
Stayed 5 nights in Oct 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities
Staff were wonderful, some of the rooms could do with a bit of an update but overall loved staying at the Melasti. Would recommend to other travellers.
Stayed 7 nights in Oct 2023

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were loving and wonderful people never had a problem with anyone there whenever I needed something they were always there to be at my service and help me in anyway they can I will for sure come back again. Kostadinoff family.
Stayed 14 nights in Oct 2023

4/10 Poor

Kerena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location amazing, staff very friendly, breakfast was efficient, the pools are good. If you are after a resort without all the trimmings, this is it. It's run down and needs a lot of work. Some days we wouldn't have enough towels provided and it would take all day for any request to be met, there's also huge H&S red flags with wires hanging around the place, the balconies have a gap wide enough for someone to fall through (we had 2 kids and were on level 3) so had to heavily barricade this area ourselves. I hope someone spruces the place up because it has a lot of potential. The cottages out the front seem a lot nicer. Personally we won’t stay again but met a lot of families who come back religiously so there is a market for those who don't mind this sort of accom.

8/10 Good

Nova

Travelled with group
Liked: Staff & service
Stayed 10 nights in Oct 2023

4/10 Poor

Lucretia, Keysborough

Travelled with family
Disliked: Amenities
Resort is run down. Service from staff at reception was very slack. The breakfast was average. Would not stay again.
Stayed 9 nights in Oct 2023

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is good value for money. While we were there it was very evident that a lot of work is being done. We stayed in a suite and the rooms are massive. The bathrooms definitely need some refreshing and then these rooms would be amazing. You could see then working through rooms one by one doing bathroom works so perhaps request an updated room. The location is great; beach at the front with beach bars and warungs and shopping and restaurants at the back. Two swim up bar areas. Pools could also do with some work but water is clean and warm. Overall a good place to stay and will be amazing when the work is complete.
Stayed 7 nights in Oct 2023
Response from Alexander on 9 Oct 2023
Dear Alicia, Selamat Pagi! Warmest Greetings from Melasti Beach Resort and Spa! Thank you so much for sharing your experience with us on Expedia! it delights us to understand that you were enjoyed by our resort and services extended by our team. However, it saddened us to hear that that your stay was flustered by the conditions of our bathroom. Please rest assured that I have shared accordingly to the management for review and hopefully there will be a renovation soon. Nonetheless, I hope it did not deter you from coming again to our Resort and Bali, The island of Gods.Best Regards, Alexander Nino Sales and Marketing Executive

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home. Older style resort. Bathrooms could do with a little modernising, but other than that, couldn't fault it. Staff are so friendly. The squirrels are adorable. And the location is central to everything. 20/10! Loved it!
Stayed 15 nights in Sep 2023
Response from Alexander on 9 Oct 2023
Dear Kristy, Selamat Pagi! Warmest Greetings from Melasti Beach Resort and Spa! Thank you so much for your review on Expedia. It fills us with joy that you were satisfied by the product and services provided at the resort. However, it saddened us to hear that you were dissatisfied with the conditions of our bathrooms in your room. Rest assured, we have shared your feedback to the Management for further review and hopefully there will be a significant renovation in the room soon. We hope, this did not flustered your experience much and we all look forward to your return. Best Regards, Alexander Nino Sales and Marketing Executive

6/10 Okay

Daryll

Travelled with partner
Liked: Staff & service
Great location, Breakfast average to good - room maintenance poor. Very low water pressure in shower- probably calcification issues..Second Pool out of order for 3 days All said and done for the price- Can't complain- You get what you pay for
Stayed 4 nights in Sep 2023

6/10 Okay

Donna

Liked: Staff & service, amenities, property conditions & facilities
Great area to stay, close to everything. Pools great although they need a good clean, can see dirty tiles on bottom of pool. Garden nice and relaxing. Rooms need some maintenance, water pressure is not good. WiFi poor in some rooms, needed to go outside. Although there is some maintenance issues this hotel is good for the price.
Stayed 12 nights in Sep 2023

6/10 Okay

Joanne

Liked: Staff & service
Fantastic location. Good value for the price (au$67 per night in delux cottage). Great to see a lot of work happening around the venue to rejuvunate it.
Stayed 14 nights in Aug 2023
Response from Alexander on 15 Sept 2023
Dear Joanne, Selamat pagi! Warmest Greetings from Melasti Beach Resort and Spa! your excitement is a refreshing feedback for us. we feel inspired to push and revamp even more and create beautiful memories with you Joanne. we thank you for your positive review and hope we could have another chance to welcome and serve you in the future Regards, Alexander Nino Sales and Marketing Executives

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
They need to spend money updating bathrooms and a coat of paint in the rooms, I had to pay an extra $20 a night because what you show for what I paid wasn’t the same 👎👎disgusting, they are spending money outside in the grounds and the rooms should be their priority, every person we spoke to had the same problem.
Stayed 14 nights in Aug 2023
Response from Alexander on 15 Sept 2023
Dear Catherine, Selamat Pagi, Warmest Greetings from Melasti Beach Resort and Spa! Thank you for sharing your concern on Expedia. I am deeply saddened to know that you did not enjoy your stay with us, especially by the condition of our room and the expectation you must have. we have collected your concern to our management and hopefully soon there will be an upgrade and revamp within room capacities. we hope, when the time and place align together, there will be a chance to create a new beautiful, rich and memorable experience for you. Regards, Alexander NinoSales and Marketing Executives

10/10 Excellent

Natarlia

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a great location on the beach shops and restaurants are walking distance and the staff are great. Myself and my family had a lovely stay and will be definitely staying again
Stayed 14 nights in Aug 2023
Response from Alexander on 15 Sept 2023
Dear Natalia, Selamat Pagi!Warmest Greetings from Melasti Beach Resort and Spa!Thank you for the perfect rating that you have shared through Expedia. It delighted us to understand that the stay you had at Melasti Beach Resort and Spa was satisfying one. Hope there will be another chance to serving back you again, whenever your travel brings you back to Bali, the Island of Gods. Best Regards, Alexander Nino Sales and Marketing Executives

6/10 Okay

Tracy-Lee

Travelled with family
Liked: Cleanliness, amenities
The standard rooms and area they are located is very old and needs updating, if you are just after a room to put your head then it is great. It is very loud until midnight with music. Although it is cleaned each day and they work hard to keep it clean it looks dirty from age. The staff around the property are very friendly, the staff at reception are not friendly, they do not make you feel wecome and do not feel approachable. The pools are great. Breakfast great for the price. It is in a great location, close to the beach, restaurants and shopping. You get what you pay for.
Stayed 2 nights in Sep 2023
Response from Alexander on 15 Sept 2023
Dear Tracey-Lee, Selamat Pagi! Warmest Greetings from Melasti Beach Resort and Spa! Thank you so much for sharing your feedback on Expedia. It really saddened us that your stay did not reach its expectations especially due to the state of our rooms. we have taken your feedback to the management and hopefully soon there will be an upgrade and revamp within those rooms. we also thank you for your appreciation as well. we really hope there will be a time to welcome you back and craft a beautiful memories for you. Best regards, Alexander NinoSales and Marketing Executives

4/10 Poor

Shirley Joy

Stayed 7 nights in Aug 2023

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and reasonably priced
Good big room attached to a hallway that was sometimes noisy also some renovations were going on near our room, needed new shower head it sprayed, stayed previously breakfast not as good as previous stays, some areas needed garden and grass maintenance to keep mosquitoes at bay, outside hotel noise levels on weekends from restaurant music was loud up to midnight keep ear plugs handy, but good shopping close by
Stayed 6 nights in Aug 2023
Response from Alexander on 15 Sept 2023
Dear Sharon, Selamat Siang! Warmest Greetings from Melasti Beach Resort and Spa! Thank you for posting your feedback on Expedia. It delighted us to understand that you enjoy most of your stay with us. However it saddened us also to hear that your stay was disrupt by few inconvenience and we have collected your feedback and shared it to the relevant department for immediate review and actions to prevent reoccurrence in the future. thank you for sharing and we hope there will be another time to welcome you back and better serve you. Best Regards, Alexander Nino Sales and Marketing Executives

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Great place to Stay,the staff,Pools,location,beach and vibe of this hotel is great.
Stayed 4 nights in Aug 2023

4/10 Poor

wayne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very run down
Stayed 9 nights in Aug 2023

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very noisy,
I have stayed at the Melasti many times but this time was disappointing. Due to nearby venue very noisy at night until very late. people in the superior rooms were forfeiting their rooms to stay in standard rooms in an attempt to get a decent night sleep but still noisy at the other end of the hotel. Not the fault of hotel staff and they did what they could to help but even with earplugs the noise was unbearable
Stayed 3 nights in Aug 2023

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant food needed a few more options
Stayed 4 nights in Aug 2023

4/10 Poor

Haley

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Kathy-jo, FELIXSTOW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful traditional stay in old time resort. Very comfortable and an outstanding breakfast. The resort is a little ‘tired’ in areas needing some refurbishment, but not a problem.. the room cleaning staff need to be more thorough in their job. Three mornings with no water supplied and three mornings with no towels left in the room. I did go and get what I needed but it should have been done. I would stay again.
Stayed 3 nights in Aug 2023

8/10 Good

Trevor

Stayed 7 nights in Jul 2023

6/10 Okay

gordon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
our first night was 1-2 star in room allocated us nothing like what you showed us on your advertising had to pay more for a upgrade which was about 3 star 1st room was dirty had not been cleaned with dead cockroaches on the floor. the staff were very good and understanding in our concerns I blame yourself and Expedia for your false advertising and would very much like an apologue or we will never use your services again and not recommend you to our friends and relatives
Stayed 10 nights in Jul 2023