The service downstairs with the concierge and front desk people was great and very helpful, starting off wit a complementary drink while we sorted out the room and made sure the room was ready for us. The room was big and the bed was huge. Unfortunately it was the smaller things that made the stay well just ok, started with the missing toiletries, no iron board or iron available, no hand towel or hand soap, and having to call downstairs for a hairdryer. The pool was ok, but it was a bit dirty, shame since it was on the rooftop and we would've visited it more if it was cleaner. Even though there was some ups and downs, I would stay here again, but i would bring my own hand towel and skip the pool, if its not cleaned.