Outdoor pool

Reviews of Amnaya Resort Kuta

3.5 out of 5
Amnaya Resort Kuta
J. Kartika Plaza Gang Puspa Ayu No. 99, Kuta, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 287 reviews" "
Rating 8 - Good. 97 out of 287 reviews" "
Rating 6 - Okay. 13 out of 287 reviews" "
Rating 4 - Poor. 5 out of 287 reviews" "
Rating 2 - Terrible. 2 out of 287 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever Amazing staff, very friendly, hospitable, enjoy what they do.
Stayed 2 nights in Feb 2018

10/10 Excellent

Rae, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel in Kuta,central to everything,loved the la ca breakfasts, and large bath tub. Would go back
Stayed 1 night in May 2018

10/10 Excellent

Roppa, , Jarrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya Oasis
The hotel is up a side street about 100m from the main road through Kuta. This side road is perfectly safe day or night so don’t let this put you off. When we arrived at the hotel we where greeted by smiling staff & these smiles continued for the 8 days we were there. Check in was quick & smooth & we were taken to our room within 15 minutes of arrival.The room was spacious, very clean & modern. We had a very comfortable king size bed, large shower with a rain fall head, 42” tv & the usual amenities. There is also a balcony with a small table & 2 chairs. The one small criticism was that there are not enough electrical sockets, for hair dryers, tongs, straighteners, phone charging, etc. Two more would be ideal. The wi-fi was very strong whether in the room or in the public areas. The a/c in the room is also very good & is set at 24, is on 24/7 & is unobtrusive at night. The breakfasts in the hotel were excellent, they are a la carte so made to order. You can have fresh fruit with yoghurt, cereal, toast, then eggs anyway you want them. Fruit juices & excellent coffee or tea. We ate in the hotel twice in the evening & the Indonesian food was very good. I had beef rendang & Nasi Goreng & they were spot on. There are plenty of eateries on Kuta’s main streets where you are spoilt for choice. There’s an excellent Warung 50m from the hotel, where we ate a few times , called Shinta & it’s worth a visit . I recommend the Amnaya hotel.
Stayed 8 nights in Feb 2018

10/10 Excellent

Shelley, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
This hotel/resort is beautiful. The staff are friendly and personable and willing to offer assistance no matter the need. The breakfast was incredible as was the afternoon tea, both provided with our reservation. I will recommend this spot to friends who will be travelling to Bali in March. That said, I will warn them that Kuta beach was disappointingly dirty.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking from hotel to main road is a little dark during night time. Overall is satisfactory.
Stayed 4 nights in Jan 2018

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel is little inside the Main Street , shuttle service there to drop you . rooms are spacious with balcony but with no view . Breakfast good .
Stayed 2 nights in Jan 2018

10/10 Excellent

Faria, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way, especially the staff service and food.
Stayed 4 nights in Jan 2018

10/10 Excellent

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Dan, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way
I travel a lot and have stayed in a lot of hotels. This one is a stand out and exceptional value for money. The location is great. In the heart of Kuta but a one minute walk off the main strip so it’s quiet. The room is spacious and outstanding. The service of the hotel staff couldn’t be faulted. I tried to tip one and he refused to accept. The included breakfast is the best I have ever seen in decades of travel. Overall, fabulous. Couldn’t be better. If I return to Bali it’ll be hard to consider elsewhere, particularly given the price. Five star visit for 2.5 star price. My thanks to the hotel.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best spa experience...
I love the style and the open space offered by this hotel. We had a great deal with discounted rate, and would not book for a full price otherwise. The staff were friendly and helpful, but a bit slow at times (e.g. at the reception and restaurant). The best part of this hotel was the spa. It was rather pricy but worth it. Great massage, great room and genuinely kind staff. This spa alone gives a good reason to come back...
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Dec 2017

10/10 Excellent

DAVOOD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya hotel a pleasant and value experience
We enjoyed our stay here and actually extended our stay by two nights .three days, very friendly and accommodating staff. Amazing a la cart breakfast daily w juices, coffee. Bread basket etc, The only draw back is access to the hotel, which is not on main strip and not easily spotted, they just started a private beach at German beach w free shuttle to and back. They also offer on demand shuttle to Discovery mall on the main street. The pool is well maintained, there is a library w computer and internet access. Highlite is the breakfast which is rather well done w amazing variety. One of the only barista that truly knows how to make espresso coffee and delivered hot. A pleasant experience
Stayed 4 nights in Jan 2018

10/10 Excellent

fenney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall was excellent. My 2 years old boy love the buggy service ! Staff was friendly.The Junior Suite room and bed was spacious, clean and the big bath tub is great for my boy to have fun everyday ! The only thing I was not very happy was the breakfast, I booked the room with breakfast but is only for 2 people and nothing for my little boy ! i cant order his breakfast as they said we need to pay extra as the breakfast only for 2 ! it has turned me down and ruined my mood. My husband was not very happy already. I have to sacrific my breakfast choice and picked the food that my boy can eat.Then i ask if kid eat free , they said no.As we came for holiday , we would expect that we wake up with a fruitful breakfast like buffet style breakfast and my kid will enjoy and happy too but is not the case. However,I dont mind the breakfast was ala carte menu. I hope this can be improved that kid can eat free.
Stayed 6 nights in Dec 2017

10/10 Excellent

C R , Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden luxury
Visit Bali 2 or more times a year and this hotel is a standout amongst the rest. Excellent value for money and unable to fault. Staff exceptionally professional and genuine friendliness, caring and attention to detail raises the bar well above others. Well designed and modern bali style rooms are large with soaking tub and premium bedding. Afternoon tea is complimentry with the Amnaya Rooms and each traditional balinese dessert sample was amazing. Barista coffee included! Breakfast is virtual fine dining! The Bhava Spa is exceptional in service and treatments, incredibly well priced and guaranteed to take you to another place in time. I cannot fault this beautiful hidden sanctuary and will definately be returning to be pampered once again.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice locations and worthy.
Hotel is hidden behind an alley which is good because it’s less noisy. It’s a short walk of 7 mins to discovery mall and waterbom. Many restaurants and cafe nearby. Hotel is very good by providing buggy service to main road at anytime you want. The breakfast set was good and big. The room is nice and big king size bed which was good for my family of 3. Shower room has only one shower head at the top. It’s difficult for long and thick hair wash, and when you shower your kids, you get wet too. However, the check in process was long. I have to wait 30 mins at the lobby. It was not crowded. The staffs were simply slow. My luggages did not come to my room. After half an hour, I went to the lobby to check and saw my luggage were still there without being attended. It was just two small pieces. I took it up myself and no one verify it. They do repair and maintenance at 5-7pm for both lifts. I have to walk 6 floors up and down with my young kid. I have no idea why they chose that time and both at the same time. Smile, greets are common at all hotels in Bali. Not just at this hotel.
Stayed 2 nights in Dec 2017

6/10 Okay

eric, sydney

Liked: Staff & service
Disliked: Room comfort
take my advice
do not book the lower floor, you won't like to stay outside the balcony, the things you see is the roof top and windows of the local resdense
Stayed 5 nights in Dec 2017

10/10 Excellent

Joe, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya Resort Kuta, close to beach.
I booked the hotel through expedia. The hotel is in a fairly good facilities and condition with a reasonable price, the staff are polite and services are hospitality. The breakfast is very good.
Stayed 1 night in Dec 2017

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Jeffry, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff.
Smooth checking in and checking out. The front office staff by the name of Hendra was very accomodating and able to assist us with our queries. All the staff were extremely friendly and made our stay a pleasant one. My family and i will definitely comeback and would we would certainly recommend others to this amazing hotel.
Stayed 4 nights in Dec 2017

10/10 Excellent

Nurul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel within kuta
We were so glad to pick this hotel as our place to stay in bali. I would say it was a correct choice. Its located within kuta town, near to the shopping mall and isolated about 100m from the main busy road which provide quiteness and calmness to us. Hotel staffs were so friendly and even remember our names even each time they greet us. Breakfast a bit different setting which is a la cart. But we think its ok since we can order different food everyday. Room was big and really clean. Overall, this is a good hotel and we definitely will come again to stay in this hotel. Thanks amnaya resort and spa for providing the best service to us duding our stay.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I stayed at four different hotels while in Bali, and this was by far our favorite. The staff were all wonderful and made us feel at home. The hotel restaurant is near the top of my list of favorites in Bali. The room we had was spacious, clean, and comfortable. I enjoyed this hotel more than another five star hotel I stayed at in the Kuta area. The one and only negative I encountered during my stay with this hotel was how long I had to wait to check in and check out of the hotel - 1.5 hours and 50 minutes after arrival to the desk, respectively. And this was after multiple prompts/complaints to the staff about the delay. I don’t know why, but they are extremely disorganized/inefficient in this area of their service. I should mention that my stay was during the disruption caused by the Mount Agung eruption, but I still find it unacceptable for a large, four star hotel, and strange given the rest of their service is excellent. All other requests I had during my stay were attended to promptly and professionally.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are so friendly, the food for breakfast is really good the only downside is the internet there is SOOOOOO but all in all a great hotel to visits. Easy to upgrade. Simply ask. Thank you Amnaya.
Stayed 5 nights in Nov 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Kuta
What a lovely oasis in Kuta. Conveniently near the airport, in in a bustling location, with great eats and shopping all in walking distance. Would highly recommend to anyone.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, would definitely stay again
Getting to the hotel was a bit of a challenge as it was not on the main strip but off at the end of a side road. When we arrived late due to a flight delay, the only type of room available was twin room and not double. The hotel did offer us to change the room next day but we didn't bother as we were only staying for two nights. The mornings were quite noisy as the hotel is located right next to the Waterbom water park. We woke up to screaming children. The breakfast was amazing; lots of options and delicious. Pool was nice but had limited number of seats.
Stayed 1 night in Nov 2017

8/10 Good

Klavdija, slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was nice experience the only minus was that reception didn’t respect my privacy about not giving anyone who is not related with me and staying with me in d hotel, informations.
Stayed 2 nights in Nov 2017

10/10 Excellent

Amber, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Honeymoon Destination
The Amnaya Hotel in Kuta is a real treat. Breakfast was delicious and had plenty of options. Afternoon tea was always a fun experience. The pool area is perfect size for the hotel and is kept very clean. The staff were incredible professional and hospitable. Our room was very beautiful. I love the freestanding tub and the in-room bath menu! I felt that everything was taken care of along the way. Gabby and Nunuk were extra special, but the staff as a whole makes this hotel as special as it is.
Stayed 6 nights in Oct 2017

8/10 Good

Ulupi, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, amazing hotel
The staff here go above and beyond to provide you an amazing experience. Breakfast is top notch and clean, cozy room.
Stayed 2 nights in Nov 2017

10/10 Excellent

kris, adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return guests
We are returns guests from last year. Requested the same room and they made that happened. Nothing changes from last year the staff are all very nice. I’m saying all of them. They tried to make eye contact to say hello every time you walk by. Room was clean as usual, service is great. They have little transport to drop us off to Centro on our requests. Close to speedymart which is mini mart and also trusty money changer. Try Shinta restaurant, they are really good too.
Stayed 9 nights in Oct 2017

8/10 Good

hrp, palo alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel off the busy street in Kuta
Hotel is in a quite neighborhood just minutes off the busy Kuta town. Walking thru the discovery Shopping Mall you can get to the beach easily. Tons of restaurants to explore. Hotel staff are friendly and hotel facilities are comfortable. There is a pool, a spa and a gym to use. Breakfast is included not buffet style so you need to order. Hotel is 15 mins away from the airport.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for price and neat service!
It was amazing that we decided to stay here. location is amazing and the breakfast and afternoon tea and also swimming pool was super great! i highly suggest you to stay here!
Stayed 2 nights in Oct 2017

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fabulous staff
Hotel and staff were amazing. We were travelling with our daughter and the staff was so incredibly kind. The food was excellent. 10/10
Stayed 7 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel is excellent with friendly check in, lovely pool, nice room, staff are friendly & have caddy to transport to the main street & shopping mall.
Stayed 2 nights in Oct 2017

10/10 Excellent

Joris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for few days
Great all around
Stayed 1 night in Oct 2017

8/10 Good

raissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Great hotel. Open concept room. Beautiful. Just not much privacy for the bathroom area. Nice pool, but only gets good sun in the middle of the day for a few hours. Breakfast was amazing!
Stayed 2 nights in Oct 2017

10/10 Excellent

Ben & Yuni, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities
Great staff and location, beautiful room. No complaints.
Stayed 1 night in Aug 2017

8/10 Good

Haytham, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and nice staff
Hotel is really good, staff was really nice and the hotel food is super. but the location is not so good it's in middle of Kuta but to get the hotel you have to walk 100 meter inside small roads and at night it might be dark..if you will use transportation all the time so it's good but if you are walker person better to get a hotel on main roads...that's my opinion

10/10 Excellent

April, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate friendly convenient peaceful stay
The hotel is tucked away 90m from the main road. Many restaurants, shops and amenities are a stone throw or a buggy ride away. The hotel is small enough that by day 2, the staff knew us and are extremely helpful. Our pool access room is so convenient and big! It has a courtyard with a day bed which was so comfy and nice to laze around in. The room is modern with all the quality amenities you need. The breakfast is a choice of A la Carte and the quality is top notch! Only minor issue is the hotel is behind Waterbom. When you are in the restaurant and poolside, you often hear screaming. We loved our stay and were sad to leave. We moved to Hard Rock Hotel for the second part of our stay but it is nothing like Amnaya where we were more than just a number.
Stayed 6 nights in Sep 2017

10/10 Excellent

masaaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Absolutely loved the whole experience. the hotel looked a bit shabby from the outside but it's amazing inside. seems like it went through very recent renovation. especially loved the breakfast. highly recommend!
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Too expensive for type of hotel
Would not stay there again breakfast a la carte is a joke . Photos on show do not tfeflec the true sate of hotel
Stayed 3 nights in Aug 2017

8/10 Good

Ped, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the busy streets.
We spent 6 nights at Alaya and we had a great time here. The staff are all very friendly and super helpful. Nice rooms and the grounds are kept nicely too. It's nice being just outside of all the noise. It's about a 3 minute walk to the strip and a 15 minute walk to the beach. The restaurant is pretty good too and offers a really good breakfast.
Stayed 6 nights in Aug 2017

8/10 Good

sona, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Everything was nice expect that if only it was beach front
Stayed 1 night in Jul 2017

10/10 Excellent

Tapin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel !!!
Great location , excellent breakfast and food. Amazing vibe. Super Service !!!
Stayed 3 nights in Jul 2017

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden gem
We are a family with one small child 9 years old. We decided to book a family room which turned out to be two large adjoining rooms which had two bathrooms a supersize king bed and twin beds, a small Lounge area and table, we also had two balconies and two daybeds! It was great to have so much space. Our room also included breakfast and afternoon refreshments. Breakfast was selected off an al la carte menu which was two courses, in addition to fruit/yoghurt plate and pastries that were also served, it was fantastic and great value for money. I understand the Alaya will be changing names in September and will transition changes over the following three months. We will definitely return but hope fingers crossed they keep the same if not a very similar breakfast menus which had plenty of Western selections. This hotel is set back down a small lane way and essentially sits behind Waterbom. Like others have said you can hear all the screams from the water park but it didnt bother us at all and we were out most of the time during the day. At night you can't hear a thing, it's nice and peaceful. Once you emerge from the lane way you are in the hustle and bustle of Kuta. It was great for us and great value for money. Staff couldn't do enough for you. I had a small fall and they administered first aid and went to the shops for me to picked up some medical supplies.
Stayed 6 nights in Jul 2017

10/10 Excellent

Merelyn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alaya Hotel is a new hotel in a great central position in Kuta near Discovery Mall and Kuta Beach. The design of the hotel is gorgeous, the rooms luxurious and with a full bathtub, great beds, mini bar and tea making facilities. There is a lovely pool long enough to do laps. They also provide free afternoon tea. What makes this hotel stand out is the superb management. The staff are so well trained and greet you by name. A brilliant stay and very affordable.
Stayed 1 night in Jul 2017

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the City Centre of Kuta
Excellent hotel! The accommodations were exceptional: super comfy bed, gorgeous bath and shower, private patio area, swimming pool and fitness center. I enjoyed breakfast, afternoon tea and dinner in the the hotel restaurant and all meals were high quality. Every staff member was friendly, helpful and professional. I booked this hotel simply because of it's close proximity to the airport but if I were to return again, I would absolutely stay here for multiple days. Highly recommend!
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, beautiful and unique! Stuff are all super r
Friendly and well mannered stuff. Lovely facility and great breakfast. Very comfortable and exciting stay in Kuta.
Stayed 3 nights in Jul 2017

2/10 Terrible

Haili

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No cleaning man to clean whole hotel and the reception person have to clean the hotel by himself, we are waiting and allow to check in until 10pm. Also. inside the room, no shampooer and body-washer, no cups.... too bad to stay at this hotel at this day ( not only me to experience this bad situation, other peoples were waiting and complained too)
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place, need improvement for the service
The resort itself is awesome but in terms of services, will need quite some improvement. Front desk needs to communicate better with the spa and arranging taxis. Both when I asked bout whether I need to book the complimentary spa and taxi ahead of time, I was told no need. But when I went to the spa, it is fully booked. As for taxi, I also need to wait instead of having a taxi right away. If you wish to have a quiet stay, this may NOT be the place as there were super loud guests and kids by the pool and on my floor which was out of the hotel's control for their poor manner
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach and Market
one word - Everything is very good.. you should book this hotel without any doubt.
Stayed 3 nights in Jun 2017