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"We greatly enjoyed our stay. Room and bathroom were incredibly spacious, especially for a European hotel. Perfect location that was a few steps from great restaurants and shops. Spas were only a short walk away as well. Room was very cozy and felt like we stepped into a scene from “Beauty and the Beast.” Also loved that the room bath had tap water and the mineral water that you could use to draw your own thermal bath in your room. Shower head was a bit tricky to position so that water didn’t escape the tiny shower door while showering. Would stay here again and recommend it to others."

"There were so many inconveniences that made the stay not worth it. The elevators were broken for 90% of my stay and I had to have my room changed when I arrived to avoid that conflict. Staff were not as welcoming and I was met with more resistance than anticipated on normal asks or processes. Food was subpar and couldn’t even get room service because my phone was not working. When reaching to front desk in person to get the matter taken care of, nothing was done. I had food that I asked to be taken by housekeeping and it was there for a day while I was away and when I returned I had to place the tray out side to get it removed."

"The room was fine and clean. Apparently breakfast was included (we had to pay for it) but no information was given to us and the restaurant was closed "

"Amazingly friendly and helpful staff, luxurious environment, highly recommend "

"Very good"

"The facilities were excellent. The location to the Christmas market was perfect. Highly recommend!"

"Everything was tremendous. The staff was very helpful and courteous and our room was perfect for our needs. We will definitely stay here again next time we visit. "

"The atmosphere was amazing, the staff were super friendly and rooms were very clean. "

"Great hotel with an amazing staff! Will stay here again!"