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"Very good"

"The facilities were excellent. The location to the Christmas market was perfect. Highly recommend!"

"Broken elevators, very poor internet, and rude front desk. Hightlight of the stay was the bar staff."

"The atmosphere was amazing, the staff were super friendly and rooms were very clean. "

"Great hotel with an amazing staff! Will stay here again!"

"Beautiful hotel! Friendly staff, great breakfast!"

"the midnight reception guy is terrible even at checkout in the morning "

"This is my go-to hotel when I am in Karlsruhe for business. The location works well, the restaurant is good, and the cigar bar is a nice touch. The staff is generally friendly and professional. The spa area is one of the highlights: spacious, clean, with a nice bar, a solid pool, and especially excellent saunas. That part of the hotel feels well maintained and thoughtfully designed. However, the rooms are a completely different story. Some of the single rooms feel extremely outdated, almost like a small guesthouse from decades ago. The design, furniture, and overall atmosphere do not match the standard suggested by the common areas. Even the suites, while better, are still clearly dated. It honestly feels like two separate worlds: modern public spaces and spa versus rooms that have not kept up with the same standard. If you book here, pay close attention to the room category. The difference is significant. And if you expect a more modern or premium room, be prepared for rates above €200 per night. Overall, a good business hotel with strong facilities, but the room quality is inconsistent and does not fully align with the rest of the property."

"Wonderful hotel, we had a 3 night stay and the hotel and facilities were superb. We made good use of the spa, pool and bar; everywhere was spotlessly clean and the staff very attentive. Would highly recommend. "