Bac Tan Uyen Holidays from NZ$533

Everything was wonderful!

This place offers a great combination of value, cleanliness and top notch staff that really elevates the experience.

This was the second Du Lac hotel I stayed at during my trip to Vietnam. Like my review of their hotel in Hanoi, this one was the same. From the moment I arrived, the customer service was exceptional. My stay and comfort mattered to them. The breakfast was plentiful and my room was comfortable. The bed was very comfortable. The location was perfect for exploring the city, and there are plenty of coffee shops, restaurants etc nearby. Upon check out, I was spoken to by one of the mangers who knew I had also stayed in Hanoi. The staff took the time to understand my needs and my trip and this meant a lot to me. It made me feel like a guest and not a number. I will forever remember my time in Hanoi and Ho Chi Minh cities and I wouldn’t hesitate in recommending these hotels to anyone. Their approach to customer service and satisfaction goes far above and beyond.

Staff was extremely friendly. Breakfast was a highlight! Enjoyed that alot! Property was ok. Pictures are deceiving when you book the room. It is much much smaller and they take perfect lighting and angles to make the rooms look perfect. Gym was typically small. Rooftop was small and not well kept. Just looks dirty and water was muggy. Internet was ok. This area is not very family friendly. The nearby streets are for grown men partying. Not a clean area. It's pretty close to everywhere tourisy. Was kinda of upset when checking out. I think my wife opened a small bottle of water thinking it was provided by the hotel. They were kind of petty to make us pay like a US dollar for that bottle of plain water. Could've let that slide, especially us staying for like 4 nights. Left a bad taste. 3 stars at best.. Being the hotel was just ok,