Ratings based on 712 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 15/08/2019
I love the smiles anđ your caring
Comment from Hotel Management
17/08/2019 by Andrew, Hotel Management
Dear Takahashi, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
3 out of 5
by A verified traveller from Toronto

Posted 08/08/2019
Property has seen better days. Needs desperate Staff cannot speak English.
Comment from Hotel Management
17/08/2019 by Andrew, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your review. I am however sorry that your stay did not up to expectation, please allow me to express my sincere apologies. We hope to have opportunity to better serve you in the near future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller

Posted 05/08/2019
Comment from Hotel Management
06/08/2019 by Andrew Kim, Hotel Management
Dear Valued Guest, Thank you very much for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller

Posted 31/07/2019
Comment from Hotel Management
06/08/2019 by Andrew Kim, Hotel Management
Dear Valued Guest, Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller from Palo Alto, CA

Posted 08/07/2019
Great location, excellent staff and wonderful comfort
Comment from Hotel Management
09/07/2019 by Andrew Kim, Hotel Management
Dear MaxM, Thank you for staying with us. We are glad to hear your beautiful comments about our location, the associates and the comfort during your stay in our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller

Posted 17/06/2019
Comment from Hotel Management
21/07/2019 by Andrew Kim, Hotel Management
Dear Valued Guest, Thank you for sharing your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller from Melbourne

Posted 04/06/2019
Great place to stay in Hanoi. Staff are fantastic from the doormen through to the desk staff
Comment from Hotel Management
05/06/2019 by Andrew Kim, Hotel Management
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller

Posted 22/05/2019 on Hotels
Comment from Hotel Management
23/05/2019 by Andrew Kim, Hotel Management
Dear Hans, Thank you very much for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5 out of 5
by A verified traveller from Singapore

Posted 20/05/2019
Really great place with excellent service, would stay here again.
Comment from Hotel Management
23/05/2019 by Andrew Kim, Hotel Management
Dear Cas, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Hanoi. We look forward to welcoming you back soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
4 out of 5
by A verified traveller from Malaysia

Posted 16/05/2019
All employee is very friendly and willing to extend their helping hands. Provide an excellent services.
Comment from Hotel Management
20/05/2019 by Andrew Kim, Hotel Management
Dear K.LIEW, We would like to thank you for choosing Pan Pacific Hanoi as your accommodation choice during your recent stay in Hanoi and for taking the time to share with us your review. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit to Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi