‘Ayn Yabrud Holidays from NZ$2,134

I was told the rooms were over booked. I booked 2 rooms and booked almost 6 months in advance-paid in full and the rooms/tower i booked was "sold out". The desk agent did have remedies which definitely made up for that inconvenience. My issue was waiting for the issue to get cleared took nearly 45 minutes. We didnt get to do anything that night due to the extended wait. Then I had to wait in line at noon, to see about getting one of the rooms changed over due to people checking out. I dont feel like I should've had to do that. They could've contacted me letting me know they had the correct room and I could come down to swap them. Waiting another 45 minutes to do something that should've been done the 1st time is an additional inconvenience that I just had to eat. Not good.

We used to like this hotel and it was always on our first choice on the list but not anymore after our stay this time. We arrived at the hotel and because we had a full size van, we were not able to go through self parking area so we had to do a valet parking. We were told that there will be a one time charge for $150 plus $40 per day, then $40 per day after that. We stayed 2 nights so total $230 for parking. Then, it's shown as tip for the $150 on the receipt. We understand that we needed to tips but $150 for 2 nights parking? That's crazy. Additionally, why does it show as tip instead of one-time charge? We feel ripped off and really disappointed. What kind of customer service is that?

Smoke free environment. Friendly and very accommodating staff.

disgusting how dirty it was