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Mercure Avignon Centre Palais des Papes

4.0 star property
Hotel with a 24-hour front desk, steps from Place de l'Horloge

Choose dates to view prices

The Mercure Avignon Centre Palais des Papes, in the city's heart, offers a tranquil retreat. Guests can enjoy the on-site art gallery or browse nearby designer stores. Helpful staff provides multilingual assistance and luggage storage for a seamless stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is NZ$234
includes taxes & fees
21 Nov - 22 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, individually furnished, desk, blackout curtains

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
1 Rue Jean Vilar, Avignon, Vaucluse, 84000

What's nearby

  • Place de l'Horloge - 2 min walk - 0.2 km
  • Avignon Cathedral - 2 min walk - 0.2 km
  • Palais des Papes - 3 min walk - 0.3 km
  • Pont Saint-Bénézet - 5 min walk - 0.4 km
  • Avignon Festival - 9 min walk - 0.8 km

Getting around

  • Avignon Central Station - 12 min walk
  • Marseille - Provence Airport (MRS) - 59 min drive

Restaurants

  • ‪Café In and Off - ‬1 min walk
  • ‪L'Opéra Café - ‬1 min walk
  • ‪Le Cid Café - ‬2 min walk
  • ‪La Civette - ‬1 min walk
  • ‪Restaurant La Mirande - ‬2 min walk

About this property

Mercure Avignon Centre Palais des Papes

Upscale hotel near Place de l'Horloge
Located close to Palais des Papes and Avignon Cathedral, Mercure Avignon Centre Palais des Papes provides an art gallery on-site, designer shops on-site and dry cleaning/laundry services. In addition to a business centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), a lift and a gift shop
  • A front desk safe, smoke-free property and bike tour information
  • Tour/ticket information, luggage storage and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 86 individually furnished rooms include comforts such as air conditioning, in addition to amenities such as free WiFi and safes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, baths or showers and hairdryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, electric kettles and heating

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 26.80 per night); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Nearby parking fee: EUR 26.80 per night (164 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Accor Avignon Cite Des Papes
Hotel Mercure Cité des Papes
Hotel Mercure Cité des Papes Avignon
Mercure Avignon Cite Des Papes Hotel Avignon
Mercure Cité des Papes
Mercure Avignon Centre Palais Papes Hotel
Mercure Palais Papes Hotel
Mercure Avignon Centre Palais Papes
Mercure Palais Papes
Mercure Avignon Centre Palais des Papes Hotel
Mercure Avignon Centre Palais des Papes Avignon
Mercure Avignon Centre Palais des Papes Hotel Avignon

Frequently asked questions

Is Mercure Avignon Centre Palais des Papes pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Mercure Avignon Centre Palais des Papes?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Avignon Centre Palais des Papes on 21 Nov 2025 start from NZ$222.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Mercure Avignon Centre Palais des Papes?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Avignon Centre Palais des Papes?

Checkout is at noon.

Where is Mercure Avignon Centre Palais des Papes located?

Located in Avignon City Centre, this hotel is steps away from Place de l'Horloge, Palais des Papes and Avignon Cathedral. Musée du Petit Palais is 0.2 mi (0.3 km) away. Avignon Central Station is 12 minutes by foot and Villeneuve-les-Avignon Station is 21 minutes.

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Mercure Avignon Centre Palais des Papes Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 274 out of 696 reviews
Rating 8 - Good. 301 out of 696 reviews
Rating 6 - Okay. 77 out of 696 reviews
Rating 4 - Poor. 22 out of 696 reviews
Rating 2 - Terrible. 22 out of 696 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, Great Breakfast, Convenient location
Stayed 3 nights in May 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of the Palace of the Popes, near great dining by exploring side streets off the main thoroughfare, helpful staff. Good value for the money.
Stayed 2 nights in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort

Good stay

The location is great, next to the Palais des Papes. However I was expecting something a little more upscale based on brand, location and price.
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great staff , friendly kind and welcoming. Very fast check in process. Great location
Stayed 1 night in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff! Would definitely stay there again!
Stayed 1 night in Jul 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent stay

Well located, very easy to walk around. The rooms were clean and had a good size. Breakfast was great. The staff were friendly as well.
Stayed 1 night in Sep 2024

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Avignon Very helpful staff Clean and very conveniently located
Stayed 1 night in May 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
It’s good place which I like it
Stayed 1 night in Sep 2024

6/10 Okay

ANNE

Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was a nightmare. Trying to find your way through the public parking and then walking to the hotel with baggage was difficult for this older woman.
Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in four different hotels in France this summer, and this one was by far the best. Very spacious room and excellent breakfast. Literally right next to the Palais des Papes—talk about location!
Stayed 3 nights in Aug 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2024

6/10 Okay

Mina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location near the Palace of the Popes
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in Avignon

Very good hotel, would recommend! The location is unbeatable, right next to the Palais des Papes and right in the middle of the city center. The parking is super easy and close - but is a little expensive even with the discount. The air conditioning works well, even in almost 40°C heat. The highlight though was the reception staff! Very friendly and helpful
Stayed 2 nights in Jul 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service
after a brief innitial misunderstanding the staff who received us was extremely helpfull and resourcefull in solving our issue with parking / our roofbox. she also recommended a lovely brasserie 3 doors down. only issue we had was getting to the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and the hotel are great

the hotel is conveniently located in the center of everything. lots of dining options, small shops and even better shops within walking distance. the room was good, we were on the first floor and had no problems with the outside noise. the hotel staff was helpful and nice. we chose not to have a breakfast as there were lots of small coffee and pastries shops nearby.
Stayed 1 night in Sep 2022

6/10 Okay

Jane

Liked: Cleanliness, staff & service, amenities
Comfortable beds, great location but terrible bathroom. You have to step over a very high frame into the bath to have a shower. The toilet was wedged into a corner and it was impossible to sit properly on it. Wonderful location next to the Palais des Papes and easy access to restaurants and shopping.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Central convenient location, parking underground and attached to the hotel. Close to dozens of restaurants and shopping. Hotel is not new but seems well maintained. The only feedback I would give is to clearly state the parking charge in the listing. They state that the offer a parking discount but it would have been better to know that parking in the city garage is 22eu per night as I would have calculated that and the city tax into the overall charge.
Stayed 2 nights in Jul 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right next to the Palace with lots of restaurants nearby . East to walk everywhere. Breakfast great and staff very friendly. Only two minis points no water in room and water bottle empty on corridor and the bathroom shower is extremely dangerous because it is so slippery. Otherwise excellent value for money.
Stayed 2 nights in Nov 2023

6/10 Okay

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities

Not Accessible

Not recommended for travelers with a car or lots of luggage. Not accessible at all. However the location is in close proximity to restaurants, bars, stores and the main Avignon attraction, Palais de Papes.
My room view
Stayed 1 night in Nov 2023

2/10 Terrible

Wayne

Disliked: Property conditions & facilities
Room was smoke filled and was leaking water. I presume someone smoked near or in our room and set the sprinklers off. They need to find us another room. I’m getting a headache breathing this smoke in. My wife and I do not smoke. I should not have to pay for this room. Terrible living conditions. They Ned to fix this right away!!! The desk clerk is trying to dry up the water now.
Stayed 3 nights in Jun 2023

2/10 Terrible

David

Disliked: Property conditions & facilities
Pas de climatisation dans la chambre honteux pour un 3 étoiles
Stayed 2 nights in Oct 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest staff! Nothing is too much, and they are just marvellous. Bed: good bed, linen etc as at Mercure - the room looks as though it may be halfway through refurb Bath: good strong rain shower, separate toilet in a v small room which was unusual Breakfast: good continental range
Stayed 3 nights in Aug 2025