Studio Suite, 1 King Bed with Sofa bed

Reviews of SpringHill Suites by Marriott Austin Parmer/Tech Ridge

3 out of 5
SpringHill Suites by Marriott Austin Parmer/Tech Ridge
12520 N Interstate Highway 35, Austin, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 535 out of 1012 reviews" "
Rating 8 - Good. 228 out of 1012 reviews" "
Rating 6 - Okay. 95 out of 1012 reviews" "
Rating 4 - Poor. 74 out of 1012 reviews" "
Rating 2 - Terrible. 80 out of 1012 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sevag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with how clean the hotel was and how helpful the staff was. We had a very comfortable easy stay with 4 kids! Thank y'all
Stayed 1 night in Mar 2024

6/10 Okay

Louis Anthony

Travelled with family, Travelled with family and small children
Liked: Staff & service
Strong chemical smell on floor we stayed on - paint, cleaning products, something not pleasant. Rooms are poorly laid out, not very clean and ours had flickering headache inducing lights - couldn’t turn half the lights on due to this. It was fine, but not the best.
Stayed 1 night in Mar 2024

10/10 Excellent

vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and cleaningness
Stayed 1 night in Mar 2024

8/10 Good

Deziree

Travelled with group
Liked: Cleanliness, staff & service, amenities
The only issues I had were that the elevator buttons hardly worked & the ice not being on the floor that it says that it’s on. We stayed on the 3rd floor & there was an ice sign but were told that it’s only on the 2nd. Other than that, the stay went well & we loved our room.
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Clean, needs a little updating but overall would stay again. The staff was friendly
Stayed 1 night in Mar 2024

8/10 Good

Javier Tavira

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Jennifer, Houston

Travelled with family
Disliked: Staff & service
When we checked in, we were given the wrong room. They tried giving us a smaller room and said they had nothing else available. After arguing that our family would not fit in that size room and that we had already paid in advance, they were able to find a room. Water pressure was almost non existent in the shower. No spare toilet paper in our room and we found the phone in the room didn’t work when we tried calling the desk. The lady helping at breakfast was very nice and hustled each morning to keep food out.
Stayed 2 nights in Feb 2024

6/10 Okay

Jocelynn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024

6/10 Okay

Jeanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to keep an ice machine on each floor. I could not get water on the third floor. Went down to the gym to get it.
Stayed 1 night in Feb 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was uncomfortable in room 328...This is the only complaint..I have
Stayed 2 nights in Feb 2024

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kedric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off of I-35, close to lots of dining, shopping. Hotel security in parking lot. Room was very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and room was nice and clean!!
Response from Brandon M- Assistant General Manager on 11 Feb 2024
Dear Crystal,Thank you for staying and providing your feedback! I'm glad to see you enjoyed your stay with us, and look forward to hosting you again the next time your travels bring you to Austin!

10/10 Excellent

Erick, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Stayed 1 night in Feb 2024

6/10 Okay

Behnam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. Very basic hotel and for the price was ok. Break fast also poor but again when you pay 100 a night per room with free parking what you would expect
Stayed 1 night in Feb 2024
Response from Brandon M- Assistant General Manager on 11 Feb 2024
Dear Behnam,Thank you for staying and sharing your review. It looks like your stay did not meet with our expectations, for which, I sincerely apologize. I have shared these opportunities amongst our leadership team in our continuous efforts to improve. Thank you again for staying and sharing with us, it is my hope we can continue to host your future travels to Austin!

10/10 Excellent

Nikhil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay is good and comfortable
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 9 Feb 2024
Dear Nikhil,Thank you for staying and sharing your positive review! I'm glad to see you enjoyed your time with us. We look forward to hosting you again!

10/10 Excellent

Aamer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brandon M- Assistant General Manager on 9 Feb 2024
Dear Aamer,Thank you for staying and sharing your positive review! I'm glad to see you enjoyed your time with us. We look forward to hosting you again!

10/10 Excellent

kuimeuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly
Stayed 1 night in Feb 2024
Response from Brandon M- Assistant General Manager on 9 Feb 2024
Dear kuimeuy,Thank you for staying and sharing your positive review! I'm glad to see you enjoyed your time with us. We look forward to hosting you again!

8/10 Good

SHALINI

Stayed 1 night in Jan 2024

10/10 Excellent

Kimloan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice with convenient location.
Stayed 2 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 9 Feb 2024
Dear Kimloan,Thank you for staying and sharing your positive review! I'm glad to see you enjoyed your time with us. We look forward to hosting you again!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 9 Feb 2024
Dear Emily,Thank you for staying and sharing your review! I'm happy to see you enjoyed your time with us and look forward to hosting you again!

10/10 Excellent

Heather

Stayed 1 night in Jan 2024

4/10 Poor

Niyokei

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 28 Jan 2024
Dear Niyokei,Thank you for staying and providing your review. It seems your stay did not meet with our standards or expectations, for which, I sincerely apologize. I would like to hear more regarding the opportunities of improvement you experienced so that we may share them with our team in our continuous efforts to improve. Thank you, and I hope we can host you again.

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel and affordable price for the value
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 28 Jan 2024
Dear Travis,Thank you for staying and sharing your feedback! I'm glad to see you enjoyed your time with us, and look forward to hosting you again!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The check in was easy and quick along with friendly employee. There was plenty of (free)parking and lots of lighting. We drove to the convention center all weekend for a tournament, which was about a 15 - 20 minute drive depending on traffic. There are fast food places nearby and the hotel has a small convenience snack area with snacks to purchase. We noticed hot breakfast each morning that looked and smelled good, but we did not eat there. We had a 2 queens room w/pullout couch and it was perfect for us 3 females. Room seemed clean, pool looked clean, lobby area was clean and guests we passed were nice. We would for sure stay again.
Stayed 2 nights in Jan 2024
Response from Brandon M- Assistant General Manager on 27 Jan 2024
Dear Sara,Thank you for staying and sharing your positive feedback! I'm excited to see you enjoyed your stay with us, and we look forward to hosting you again!

4/10 Poor

Jeffery, Wichita Falls

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The tv did not work in our room and there was a large whole in the wall behind the door. We reserved 2 rooms one for our selves and one for our daughter's family. We had given the motel our credit card but they would not let our daugher, with 2 small children check into their room until we arrivedb, even though they were willing to pay with their own credit card, so they had to wait for our flight to land and didnt get into there room until we arrived at 10 pm.
Stayed 2 nights in Jan 2024
Response from Brandon M- Assistant General Manager on 21 Jan 2024
Dear Jeffrey, Thank you for staying with us and providing the opportunities of improvement you experienced during your stay. It sounds like your stay did not meet with our standards and expectations, for which, I sincerely apologize. I have shared the opportunities you have provided amongst our leadership team to ensure they do not continue. Thank you and we hope to host you again the next time your travels bring you to Austin.

4/10 Poor

Ariana

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is simply okay. The rooms are very outdated and the breakfast was very limited. Parking and check in was smooth. But if you’re looking for quality hotel — try something else.
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 21 Jan 2024
Dear Ariana, Thank you for staying with us and providing your valuable opportunities for improvement. It sounds like your stay did not meet with our standards or expectations, for which, I sincerely apologize. I have shared the opportunities you provided with our hotel's leadership team in an effort to ensure they do not continue in the future. We hope you will continue to stay with us the next time your travels bring you to Austin. Thank you again

2/10 Terrible

Delia

Stayed 2 nights in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Delia,Thank you for staying and taking time out to review us. It seems your stay did not meet with our expectations, for which, I sincerely apologize. I would like to hear more on your experience so I may share the opportunities you can provide with our leadership teams to ensure they do not continue in the future. Thank you and we hope to host you again the next time your travels bring you to Austin!

8/10 Good

Cynthia

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Cynthia,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Liz,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Andrew,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

6/10 Okay

Gilson

Travelled with partner
Disliked: Property conditions & facilities
Bathroom door is dirty and the tub has paint peeling off all over. Cabinets look like they’ve run their course.
Stayed 3 nights in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Gilson,Thank you for staying and taking time out to review us. It seems your stay did not meet with our expectations, for which, I sincerely apologize. I have shared the opportunities you have provided us with our leadership teams to ensure they do not continue in the future. Thank you and we hope to host you again the next time your travels bring you to Austin!

10/10 Excellent

NaKisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear NaKisha,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

6/10 Okay

Misty

Stayed 1 night in Jan 2024
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Misty,Thank you for staying and taking time out to review us. It seems your stay did not meet with our expectations, for which, I sincerely apologize. I would like to hear more on your experience so I may share the opportunities you can provide with our leadership teams to ensure they do not continue in the future. Thank you and we hope to host you again the next time your travels bring you to Austin!

8/10 Good

Hazel

Stayed 1 night in Dec 2023
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Hazel,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

8/10 Good

Caro

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Caro,Thank you for staying and taking time out to review us. I'm happy to see you enjoyed your stay with us, and look forward to hosting you again!

10/10 Excellent

Amanda

Stayed 4 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Amanda,Thank you for staying and taking time out to send us your feedback. I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.

10/10 Excellent

CAPRICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly. I will stay again. The rooms were very cleaned.
Stayed 5 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear CAPRICE,Thank you for staying and taking time out to send us your feedback. I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Checked in for a visit with family. The staff was great from start to finish! Very clean and a great breakfast every morning. The pool was maintained well and wonderful. There was a maintenance issue, but the staff jumped right on it and rectified it quickly. A lovely stay.
Stayed 5 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Cynthia,Thank you for staying and taking time out to send us your feedback. I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Blanca,Thank you for staying and taking time out to send us your feedback. I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Snarly attitude
The check in was easy and smooth, but when I extended the stay one more night and the woman that "helped" wasn't much help at all with her attitude and snarly facial expressions, the room was nice and clean. Bed was comfortable, I hate that Marriott does not put vent fans in the bathrooms so when you take a shower it gets so hot that you need another shower when you get out because you're sweating. Lighting was all so different it gave me a headache, would be nice if they would choose either sort warm and light.
Stayed 1 night in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Anonymous,Thank you for staying and taking time out to send us your feedback. I'm so sorry for the experience with attempting to extend an extra night. I have shared this opportunity with our leadership team to ensure we do better next time. Overall, I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.

4/10 Poor

Kalyani

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not at all friendly or cooperative My room’s AC was not working properly at all! No extra towels, smelly carpet
Stayed 2 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Kalyani,Thank you for staying and providing these opportunities for our improvement. It sounds like we did not meet with our expectations for your stay, for which I sincerely apologize. I have shared these opportunities with our leadership team, to ensure they do not continue into the future. I hope we can host you again the next time your travels bring you to Austin.

6/10 Okay

Mohammed, ALLEN

Stayed 1 night in Dec 2023
Response from Brandon M- Assistant General Manager on 20 Jan 2024
Dear Mohammed,Thank you for staying and taking time out to review us. It seems your stay did not meet with our expectations, for which, I sincerely apologize. I would like to hear more on your experience so I may share the opportunities you can provide with our leadership teams to ensure they do not continue in the future. Thank you and we hope to host you again the next time your travels bring you to Austin!

4/10 Poor

Britney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was pretty gross. No hot water at all.
Stayed 2 nights in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Britney,Thank you for staying and providing these opportunities for our improvement. It sounds like we did not meet with our expectations for your stay, for which I sincerely apologize. I have shared these opportunities with our leadership team, to ensure they do not continue into the future. I hope we can host you again the next time your travels bring you to Austin.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool didn't look inviting. The Gentlemen at check in and check out were great.
Stayed 1 night in Dec 2023
Response from Brandon M- Assistant General Manager on 28 Dec 2023
Dear Sophia,Thank you for staying and taking time out to send us your feedback. I'm so sorry our pool did not look inviting, I have shared this opportunity with our leadership team to ensure we do better next time. Overall, I'm so glad to see you enjoyed your stay with us, and look forward to hosting you again.