Desk, blackout curtains, bed sheets

Reviews of Motel 6 San Marcos, TX - North

2 out of 5
Motel 6 San Marcos, TX - North
1701 N I 35, San Marcos, TX

Reviews

5.6
Rating 10 - Excellent. 86 out of 602 reviews" "
Rating 8 - Good. 117 out of 602 reviews" "
Rating 6 - Okay. 124 out of 602 reviews" "
Rating 4 - Poor. 109 out of 602 reviews" "
Rating 2 - Terrible. 166 out of 602 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Ricky

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Ricky, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Jerrel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jerrel,We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly for assistance. Your comments are valuable to us and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No. Just no. Don't stay here unless you want to fight off bugs and avoid bed stains. Or get a contact high from the front desk when you check in. We were attacked by bugs as soon as the lights were on. We managed to kill the first wave with no casualties, and the only reason we stayed the one night was because we got there after 130 am and had to sleep, in all our clothes, with shoes on ready to run as soon as the sun was up. Upon rising, we dashed out as fast as we could. Admitting defeat from the mornings three pronged attack from bugs, we retreated to the safety of another hotel the next night and are happy to say, we survived. But I will say the the woman at the counter in the morning was pleasant and duly said she'd speak to the manager for us and make sure we didn't get charged for another night.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Danielle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Trinity

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Trinity,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

10/10 Excellent

Arty

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Arty,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice to us, always tried to accommodate us no matter what we needed, and for that I am grateful.
Response from Manager on 6 Mar 2024
Hello Dan,We are delighted to hear that our staff provided you with exceptional service during your stay. Our team takes great pride in creating a welcoming atmosphere for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets had big stain, blanket had burn holes, room smelt musty, floors were dirty, other than that it was so so
Response from Manager on 24 Feb 2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for their immediate attention. Our goal is to provide a pleasant stay for all our guests and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Reynaldo

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Reynaldo, Thank you for choosing our hotel for your recent stay. We appreciate your rating and if there is any specific feedback or areas of improvement you would like to share, we encourage you to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future for a better experience.

8/10 Good

David, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello David, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Issues with door lock a not being able to get into the room. The room was also infested with cockroaches
Stayed 6 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Thomas, Thank you for bringing these issues to our attention during your stay. We apologize for any inconvenience caused by the door lock. Our maintenance team will address this promptly. Regarding the cockroaches, we take any mention of pests seriously and have scheduled a thorough inspection and treatment of the room. We appreciate your feedback and hope you will consider staying with us again in the future.

6/10 Okay

Steve

Disliked: Property conditions & facilities
The motel facilities have seen far better days. Ice machine was there but I wouldnt use it. No room housekeeping over a four night stay and 1 of 2 bath towels provided was in the rack but really visibly dirty. The bed however was clean and comfortable. Bugs seen were typical of Texas.
Response from Manager on 21 Dec 2023
Hello Steve, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I left this exact review on google maps, it goes as follows. I took off a star for every roach I killed, and another for the overall cleanliness of the property. Sure you get what you pay for, but if you spend anything over $69 bucks a night here, you had better be desperate. Everything in the rooms repair seemed to be patch work, and make sure again, you bring roach spray. Pro: The staff was friendly and accommodating. I checked in rather late, and there were no towels in the room, and they did not hesitate to bring some to me. I accidentally locked myself out of my room and they were kind enough to make me a new key no problem. Con: the aforementioned roaches. Also the towels they gave me. One seemed to have a makeup stain, luckily I didn't need to use it but as a floor towel. The location is a pain, if you need to go to a store finding the correct exit is like two exits down from anything, provided the exit is open. Do in summation, invest more into the employees and the maintenance of the property.
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Donald, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Elmer

Business traveller
Liked: Staff & service
Disliked: Cleanliness
There were guest in the next two rooms that kept going in and out till 3:30am or at least that’s what time I left!
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Elmer, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We strive to create a peaceful environment for all our guests, and we regret that your rest was disturbed. We appreciate your feedback and will address it with the appropriate teams. Please don't hesitate to reach out to our management for further assistance.

6/10 Okay

Bobby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Bobby, We're sorry to hear that your experience at our hotel was not perfect. We highly value guest feedback and would appreciate it if you could reach out to us directly to share any specific concerns you may have had during your stay. It is our goal to continuously improve and ensure a pleasant experience for all our guests.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Elmer,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and amenities to all of our guests. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Jesse, Woodcreek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and happy. Room is super clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Jesse,Thank you for your positive feedback! We're delighted to hear that you found our staff to be kind and happy, and that you enjoyed the cleanliness and comfort of your room. We strive to provide top-notch service and a clean, cozy environment for our guests. We appreciate your kind words and hope to welcome you back again in the future for another enjoyable stay.

2/10 Terrible

Gabriel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
staff was great super nice people, however restroom was falling apart, bedroom was smelly, smelled like cigarettes (did not have a smoke free room) tried to sleep unfortunately I couldn’t because had people knocking on my door randomly.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Gabriel,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience caused by the condition of the restroom and the smell in the bedroom. Our team strives to ensure all our guests have a comfortable stay, and we regret that we fell short in this aspect. We regret any disturbances you experienced and will address this issue with our security team. Thank you for bringing these matters to our attention.

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Ricardo,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to our guests, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Abel

Stayed 2 nights in Oct 2023
Response from Manager on 19 Nov 2023
Hello Abel,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory stay overall. If there is anything specific that you would like to discuss or any suggestions for improvement, please feel free to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

6/10 Okay

Antonio

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Not coming back
Dirty Floor and Towels
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Antonio,We sincerely apologize for the cleanliness issues you encountered during your stay. Please rest assured that we will address this matter promptly with our housekeeping team to ensure a more pleasant experience for our future guests.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Bed & shower great,no closet/dresser /blower avail
Stayed 4 nights in Oct 2023
Response from Manager on 28 Oct 2023
Dear Guest,Thank you for your feedback. We are glad to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They're doing great!
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Brandi,Thank you for your positive feedback! We strive to provide exceptional service to all our guests. We appreciate your kind words.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay.
Roaches, no towels, when the bright one it was used and covered with black marks as if it was a cleaning towel. No one around to Check me out. Signs everywhere about human trafficking mad me feel unsafe.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Mark ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Brandi

Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Brandi,Thank you so much for your positive rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back soon.

2/10 Terrible

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a junky !! The pictures of the rooms are not what it looks like in person. The price should’ve been wayyyy less per night. What a joke
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Tracey ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Great service at the front desk; clean room; no couches or living room chair; low on bath tissue, but overall, its was a good stay. Cleanliness is what counts.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Adrian, Thank you for your feedback! We're glad to hear that you enjoyed our great service and clean rooms. We'll make sure to address the issue with the bath tissue. We appreciate your business and hope to welcome you back soon!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
No problems checking in. Just a lot of traffic on the property
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hi Fernando,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Christina

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
All i can say is terrible stay! I could not hurry fast to get mine and my kids out we moved to the next motel 6 up st at i loved the stay! First off this motel is not organized. I booked 2 rooms and checked in at 2pm. I received my keys and went to check both rooms out turned on tvs and closed curtain now mind you im from austin moving to kyle but born in san marcos so im very familiar with area and local. But i left to visit family down st and when i get back my key does not work come to find out they double booked my room and didnt know why.. ok so 45 mins later they tell me they are booked well duh i booked 2 rooms and thank god i didnt leave bags in rooms cause then i would of just lost it! They have people living on property smells like smoke in alot of rooms not weed but cigarettes ew! The lady that works first shift seems like she has no clue what she is doing how do you double book a room make it make since so they put me in room 205 smelled way better thanks to the guy he called his manager and got it fixed after 45mins later i spent most of my stay trying to get the rooms figured out no rest just stressed so i was glad to get out of there and go up the st where it was peaceful and not everyone hanging out looking like they want to rob you or kill you something at that motel 6 is just not right keep kids away!! Worst experience ever and i love motel 6! Just not that one!
Response from Manager on 1 Oct 2023
Hello Christina,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our area and comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Francis

no
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
, Hello Francis, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Joong won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hello Joong won,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Dylan,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Rey R

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Rey R,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Roger

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't stay in the room because of roaches, and our payment was refunded.
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Roger, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast. AC didn't work well. Noisy at night. Sketchy people.
Stayed 2 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello Gary, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello Margaret,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Irma

Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Irma,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Irma

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room had overpowering odor of cigarette smoke
Stayed 2 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello Irma, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mgmt very friendly responsive to any concerns and fun !
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello Mark,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Phoenix

Stayed 1 night in Jul 2023
Response from Manager on 16 Aug 2023
Hello Phoenix,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Literally roaches clmbing up the walls when I woke up. Two on the wall three on the floor Bonus Cricket got it so thats great too. BUYER BEWARE
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Jonathan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

CARRIE

Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello CARRIE,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Dulce

Disliked: Cleanliness, staff & service, property conditions & facilities
All the building smells like cigarettes. There was no tails or shampoo to take a bath.
Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello Dulce,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Debra

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Jun 2023
Response from Manager on 12 Jun 2023
Hello Debra,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Ruben

Liked: Staff & service, property conditions & facilities
Noisy next door like fighting but was only for for an hour.
Stayed 1 night in May 2023
Response from Manager on 9 Jun 2023
Hi Ruben,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I have a bad experience a lady knocking at my door and runningto high four times she's been staying there cuz I saw her when I got there
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Jose, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Dora R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It needs repairs. The room had containers under the air conditioner to collect dripping water .
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Dora R, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 Excellent

Christina

Stayed 1 night in May 2023
Response from Manager on 16 Jun 2023
Hello Christina,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 Poor

Fawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 17 May 2023
Hello Fawn,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Reba

Stayed 1 night in May 2023
Response from Manager on 6 Jun 2023
Hello Reba,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Malik

Liked: Staff & service, amenities, property conditions & facilities
the only issue i have is the roaches. the staff is absolutely amazing so it makes up for it
Response from Manager on 4 May 2023
Hello Malik, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.