Indoor pool, outdoor pool
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Reviews of Austin Southpark Hotel

3.5 out of 5
Austin Southpark Hotel
4140 Governors Row, Austin, TX

Reviews

7.8

Good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible communication
Stayed 1 night in Apr 2024
Response from Thank You on 16 Apr 2024
Dear Carla,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for the lack of communication on your visit and know this is an isolated occurrence. We hope to have you back with us so we can ensure 100% satisfaction. Be well and safe travels.Adam W

4/10 Poor

Giselle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom sink and tub didn’t drain. The room was not clean. Unfortunately the pictures online were deceiving, and the fridge in the room wasn’t working. The staff were friendly and the bar area was nice.
Stayed 5 nights in Apr 2024
Response from Property Management on 15 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel
Stayed 1 night in Apr 2024
Response from Thank You on 15 Apr 2024
Dear Chad,Thank you for choosing to stay with us and allowing us to host you. We cannot wait to have you back and surpass all expectations once again! Safe travels.Adam W

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Cool pool and the furniture in the rooms was pretty dark sturdy wood
Stayed 1 night in Apr 2024
Response from Thank You on 11 Apr 2024
Dear Erica,Thank you for choosing to stay with us and allowing us to host you. We hope to see you once again in the near future so we can surpass all expectations again and again. Safe travels. Adam W

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautifully kept and the staff was amazing. I have no complaints a lot this property. Several pools and even a heated one.
Stayed 2 nights in Apr 2024
Response from Thank You on 9 Apr 2024
Dear Brenda, Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Safe travels.Adam W

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to shops and downtown!
Stayed 1 night in Apr 2024
Response from Thank You on 8 Apr 2024
Dear Fernanda,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon at the Austin Southpark Hotel and once again surpass all expectations. Safe travels,Adam W

6/10 Okay

Harry, New York

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Thank You on 3 Apr 2024
Dear Harry,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can surpass all expectations on the next visit since we fell short on this one. Safe travels and be well.Adam W

10/10 Excellent

Gordon, THE WOODLANDS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel. Freeway noise is present but acts light white noise for sleep. Close to my destinations.
Stayed 1 night in Mar 2024
Response from Thank You on 27 Mar 2024
Dear Gordon,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels and be well.Adam W

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an older hotel but well maintained! Food service was great! Wish they had a hot tub!
Stayed 4 nights in Feb 2024
Response from Thank You on 26 Mar 2024
Dear Steve,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit.

4/10 Poor

Harold

Liked: Staff & service
Disliked: Property conditions & facilities
My room had roaches
Stayed 3 nights in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for sharing your concerns over your recent visit, Harold. We are extremely disappointed to learn of the issues you experienced in your guestroom. We work closely with a certified company to provide preventive inspections and treatment to all rooms regularly. Although we have not received similar reports from other guests, we appreciate you bringing this to our team's attention so we can ensure this issue do not reoccur. We apologize again for falling short of your expectations and our standards. We hope you'll consider staying with us in the future so we can make up for this experience.

6/10 Okay

Joe

Business traveller
Liked: Cleanliness
Disliked: Amenities
Evening dining was at the lobby bar, so it was not very conducive to meeting w/client or other. My steak was overly salty, (however, the bartender did offer to return it and get another for me. I declined because my dinner guest had another meeting after ours and I didn't have time to wait for another meal to be prepared. His food was fine.).
Stayed 1 night in Mar 2024
Response from Thank You on 21 Mar 2024
Dear Joe,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for the steak and meal that was not up to standards. We hope to have you back with us so we can ensure satisfaction across the board. Be well and safe travels. Adam W

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has drastically gone down hill in the past year. The inside pool was filled with leaves and not heated as their websites advertises. There were no towels in the amenities area. I went to the front desk to ask for towels to be brought out. After waiting almost 20min, I gave up and walked my cold wet child through the lobby. There were stains and trash in the elevators that worked. I was so incredibly disappointed with the state of the hotel.
Stayed 2 nights in Mar 2024
Response from Thank you on 20 Mar 2024
Dear Jennifer,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

4/10 Poor

taylor, massillon

Disliked: Cleanliness, property conditions & facilities
Way below expectations.
Stayed 1 night in Mar 2024
Response from Thank you on 20 Mar 2024
Dear Taylor,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a good hotel but not as glamourous as the picturs make it out to be.
Stayed 6 nights in Mar 2024
Response from Thank you on 14 Mar 2024
Dear Marc,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can ensure 100% satisfaction on the next stay. Safe travels.Adam W

10/10 Excellent

Courtney, Cockeysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Thank you on 14 Mar 2024
Dear Courtney, Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property a few times only once when I was the Omni now it’s changed to a different name overall it’s still a good hotel. It’s clean it’s quiet.I think my only complaint is that if you’re trying to get something to eat especially late night you may have to drive a little bit down the road to get something.
Stayed 1 night in Mar 2024
Response from Thank you on 12 Mar 2024
Dear Andrew,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels. Adam W

8/10 Good

Jane R

Travelled with partner
Room was large, clean, and quiet
Stayed 2 nights in Mar 2024
Response from Property Management on 11 Mar 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel so nice.
Stayed 1 night in Mar 2024
Response from Thank you on 11 Mar 2024
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon and once again surpass all expectations. Safe travels.Adam W

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Th cleaning staff did not do a good job cleaning the rooms but everything else was good
Stayed 3 nights in Mar 2024
Response from Thank you on 5 Mar 2024
Dear Eduardo,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations.Safe travels.Adam W

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for from Friday-Sunday to attend a music festival. It was easy to get to and had major stores like Walmart and Target within 10 minutes. Not too far from downtown ATX. Room was clean and bed was comfortable. Parking gets a little full later at night, but no major complains. My second time staying at this hotel. Would definitely recommend!
Stayed 2 nights in Mar 2024
Response from Thank you on 4 Mar 2024
Dear Erika,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excellent

Zaide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thank you on 5 Mar 2024
Dear Zaide,Thank you for choosing to stay with us and allowing us to host you. We hope to have you back soon so we can once again surpass all expectations. Adam W

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here! It was clean, safe and conveniently located. The staff was great! Our room was very clean and had everything we needed. The bed was so amazingly comfortable, I highly recommend this hotel to anyone that visits Austin, tx.
Stayed 2 nights in Mar 2024
Response from Thank you on 4 Mar 2024
Dear Maria,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
I love the swimming pool, the free safe parking and the very nice lobby with gift shop and convenience store. Super comfortable here so far.
Stayed 1 night in Mar 2024
Response from Thank you on 4 Mar 2024
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excellent

Brenda

Travelled with partner
Liked: Amenities
The rooms were very clean and spacious.
Stayed 2 nights in Feb 2024
Response from Thank you on 4 Mar 2024
Dear Brenda,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

6/10 Okay

Lynn

Was here for a work convention, and have attended several at this location. Meeting facilities are good, but when you are listening to speakers in the same interior room from 7:30a-4:30p coffee is quite necessary, and one carafe of coffee for all attendees doesn’t go far. I got a junior suite on my own because it was cheaper than the room block price. We had a car so SoCo district, our fave city section, was close. Too bad there’s no sight/sound barrier like taller wall and/or hedge of trees between pool area (which could be nice) and very busy interstate on ramps. For the room price, we’ll attend more conferences here tho.
Stayed 4 nights in Feb 2024
Response from Thank you on 26 Feb 2024
Dear Lynn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting only your expectations but ours as well. We hope to have you back soon so we can ensure satisfaction. Adam W

8/10 Good

Nicoshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! The front desk ladies were very friendly. My biggest complaint is we called BEFORE reserving the room to all about the pool. That was our MAIN reason for staying at this hotel. We asked if the pool was open and we were told yes, which it was opened. We asked if the pool was heated and we were told yes it stays at 80°, the pool was ICE cold. We were not able to use it so that was very disappointing. It would be great for the summer.
Stayed 1 night in Feb 2024
Response from Thank you on 22 Feb 2024
Dear Nicoshia,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for the pool temperature and issues. We hope to have you back soon so we can ensure satisfaction. Safe travels and be well.Adam W

4/10 Poor

Shawn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The place was clean but The nose from the Highway was terrible. The coffe maker or Mini Fridge didn't work and when I told them about it they didnt care and just asked me if I would like my receipt sent to me by email and nothing else. I will not be coming back...
Stayed 1 night in Feb 2024
Response from Thank you on 19 Feb 2024
Dear Shawn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting your nor our expectations during your visit. We hope to see you again soon so we can ensure 100% satisfaction. Be well and safe travels. Adam W

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thank you on 14 Feb 2024
Dear Oscar,Thank you for choosing to stay with us and we sincerely apologize for not meeting yours or our expectations while with us. We hope to have you back once again so we can ensure 100% satisfaction. Safe travels and be well!Adam W

10/10 Excellent

Andres Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thank you on 18 Jan 2024
Dear Andres,Thank you for choosing to stay with us and allowing us to serve you. We hope to have you back one day soon so we can once again surpass all expectations. Safe travels,Adam W

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Thank you on 17 Jan 2024
Dear Michael,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure 100% satisfaction on the next visit. Safe travels. Adam W

6/10 Okay

Tajwer

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Thank you on 18 Dec 2023
Dear Tajwer,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for falling short of meeting and exceeding your expectations during this visit. We hope to have you back soon so we can ensure satisfaction on the next visit. Adam W

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Linda

Stayed 2 nights in Nov 2023
Response from Thank you on 7 Dec 2023
Dear Linda,Happy Holidays and thank you for staying with us and allowing us to serve you. We hope to see you again soon and safe travels.Adam W

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

Jason

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Clean but old and run down. Nice friendly staff wouldn’t stay there sgain.
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Jason,Thank you for sharing your feedback. It's good to know you found our hotel clean and our staff friendly. We recently underwent an ownership change, and a renovation is in our plans for the future. If there is any chance to welcome you back and enhance your perceptions, we'd be grateful for it.

6/10 Okay

Jon

Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Would definitely stay here again!
Stayed 3 nights in Oct 2023
Response from General Manager on 5 Nov 2023
Dear Bo,Thank you for staying with us at Austin Southpark Hotel. We trust your room was clean and comfy and that you liked our friendly guest service. Please come back and see us again soon. Sincerely,Hank ReillyGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
We had a really lovely stay!
Stayed 2 nights in Oct 2023
Response from General Manager on 5 Nov 2023
It was a pleasure to have you stay with us during your recent visit! We sincerely appreciate you taking the time to provide us with a review, and we're thrilled to hear you enjoyed your time at our hotel and had a nice experience. We hope to get the chance to welcome you back the next time you're in Austin. Sincerely,Hank ReillyGeneral Manager

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Nick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Edgar

Stayed 4 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Julia

Travelled with partner
Liked: Staff & service
Rooms haven’t been updated in ages. Feels dingy and our room had a smoke smell to them. Staff were very nice though and the hotel was a good distance from downtown. Never felt unsafe in the hotel or around the area. It’s fine if you’re just using it as a room for the evening.
Stayed 3 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Julia,Thank you for being our guest and for sharing your valuable feedback. Please know our hotel is under new management and will soon be going through a renovation. In the meantime, know that our team is always ready to provide assistance and address any issues that may arise. We thank you for your patience and hope to have the pleasure of welcoming you back and impressing you with our improvements.Sincerely,Hank ReillyGeneral Manager

6/10 Okay

Anna

Travelled with family
It was okay, pricey for what it is and not updated at all. A bit old looking.
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Anna,Thank you so much for your feedback. We're sorry to hear about any concerns regarding the upkeep of our accommodations. Our team will be sure to look into your comments further and make changes where necessary. Despite this, we hope you'll come back and join us again soon.Sincerely,Hank ReillyGeneral Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Check in was kinda a hassle but then they made it right by giving us a free upgrade because of how long it took them to get us checked in. The hotel is not brand new and you could see somethings that could be fixed but it didnt mess with how you felt in the room. I was comfortable with the price they asked per night and would stay again.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Catherine,Thank you for your high rating; we're happy to hear that our team could accommodate you accordingly after a more difficult-than-expected check-in. Next time you're in the area, we hope you'll remember our excellent value and come see us again!

4/10 Poor

Kurtis

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked a room at Austin Southpark because they advertised having a sauna. They also had photos of the pool area with a hot tub in the background. There was no mention of a hot tub in the list of amenities, but a sauna was listed. Our room had a balcony and was advertised as having views of downtown Austin. Well, the hot tub, seen in the pool photos, had been filled in with concrete (not even a planter), the sauna was out of order, and the view was of the underside of a highway overpass. The doorway threshold to the balcony was weirdly raised creating a tripping hazard. I paid extra for listed amenities that were not delivered as advertised. It is actually a Marriott hotel though nothing indicated this on the listing. The lobby was nice enough but I don't care about that. Front desk workers were fine, but other than checking in we had no contact with them. It was a very disappointing stay, especially for a Marriott hotel, mainly because of not delivering on what was advertised. Without the amenities there was absolutely no reason to have stayed there, and I could have saved a lot of money and been closer to the concert venue I was in town for.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Oct 2023
Dear Kurtis,Thank you for sharing your experience. It's disheartening to know we fell short regarding our amenities. We understand how these elements can significantly impact the quality of your stay. We'll promptly look into these discrepancies and work on improving them. Your input is invaluable in our quest to enhance our guest experience continually.Sincerely,Hank ReillyGeneral Manager

10/10 Excellent

Richard, Park City

Liked: Cleanliness, staff & service, property conditions & facilities
From the lobby, front desk staff, to the room, pool area, and more this place is very good!
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Richard,Thank you for sharing this lovely review. Our team is happy to learn we met your high standards with our refreshing pool and inviting lobby, and we trust you had a comfortable stay. Please return soon to Austin Southpark Hotel. Sincerely,Hank ReillyGeneral Manager

10/10 Excellent

Nora E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Nora,Thanks so much for your review of Austin Southpark Hotel. We're delighted that our dedication to excellent customer service impressed you. Please come back and see us anytime!Sincerely,Hank ReillyGeneral Manager

10/10 Excellent

Socorro

Stayed 1 night in Oct 2023
Response from Hank on 14 Oct 2023
5 out of 5! We hope to see you again soon!

8/10 Good

Anita

Stayed 1 night in Sep 2023
Response from Hank on 14 Oct 2023
Thank you for the feedback. We appreciate your business.

4/10 Poor

Sawyer

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I got in around 10pm and Came into my room to nothing on the bed apart from pillows that had no pillow cases, food and drink along with trash from the person who previously stayed in the room and it didn’t get cleaned till around 2pm the next day. Apart from that everything else was great.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.