2/10 Terrible
Heather
15 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This stay was a major disappointment. I had checked reviews ahead of time and was fairly confident that this would be a nice place to relax in the evenings while visiting Austin. Upon arrival, the exterior was lacking (inoperative front door, broken wobbly bench out front, cigarette butts, litter and weeds growing in front. The room was a similar experience. The carpet was extremely dirty and had areas with what looked like blood stains in multiple locations in the room, the fixtures and furniture were worn and needing updating, smelled like smoke even though they claimed it was a nonsmoking room, the elevators were very slow and not smooth in operation, and one night I only had enough hot water for a luke warm shower. I am not even sure how that happens in a hotel. The cleaning staff was friendly but there was a major communication barrier between cleaning staff and front desk help which I witnessed upon arrival. Front desk help was not impressive at any shift that I observed during my stay. When I went to inquire about checking out a day early the front desk help was very rude and unhelpful, not to mention the fact that she had a hard time prying herself away from whatever she was watching on her phone when I approached and acted like I was bothering her. Unimpressed in every way. Not worth the $270 “deal” I paid for a two night stay.
Heather
Stayed 2 nights in Apr 2024