Fridge, microwave, coffee/tea maker, electric kettle

Reviews of Waiheke Island Motel

3 out of 5
Waiheke Island Motel
1 Whakarite Road, Ostend, Waiheke Island, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 99 reviews" "
Rating 8 - Good. 44 out of 99 reviews" "
Rating 6 - Okay. 12 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness
A bit of maintenance required. There were no coat hangers and the bathroom door dind't close properly. The reception was closed most of the time we were there, even during the opening hours advertised.
Stayed 3 nights in Mar 2024
Response from Christina on 19 Mar 2024
Hi Janet, I'm sorry about the coat hangers - must have been removed by a previous guest. We have replaced them. Reception was open during your stay, but as we are often walking around the property you do need to go in and pick up the phone to let us know if you need assistance. Hope to see you back again.

6/10 Okay

Lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and cosy space for a holiday!
Stayed 2 nights in Oct 2023
Response from CA on 25 Oct 2023
Thanks for your kind words. We are glad you enjoyed your stay.

8/10 Good

bertrand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Stayed 3 nights in Jun 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location suited us as a base for island exploring
Stayed 2 nights in Apr 2023

10/10 Excellent

Miodrag, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The unit that we stayed in was perfectly clean with modern amenities. It is very close to a nearby shops and market. This was our first stay in this motel, and we will come back again. This motel is now on the top of our list for next visits to Waiheke.
Stayed 1 night in Mar 2023
Response from Waiheke Island Motel Team on 27 Mar 2023
Thankyou for your Feedback! We are glad you enjoyed your stay at Waiheke Island Motel. Look forward to hosting you lovely guests again.

8/10 Good

Paula

Liked: Cleanliness, staff & service
Nice place and lovely spot !! Just the shower temperatures need some adjusting !!
Stayed 2 nights in Mar 2023
Response from Office Manager on 24 Mar 2023
Hi Paula,Thankyou for your review. Please tell us which room you stayed in so we can ensure this problem gets fixed.Thanks

8/10 Good

leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2023
Response from Waiheke Island Motel Team on 27 Mar 2023
Thankyou!

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is very Waiheke Island, casual and quiet. Surrounded by trees and bushes, reasonably well maintained but quite old.
Stayed 2 nights in Feb 2023

8/10 Good

Jodi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good staff
Stayed 3 nights in Feb 2023

4/10 Poor

Yoon Loy

Stayed 1 night in Feb 2023

10/10 Excellent

Christine

Stayed 3 nights in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Jul 2022

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy carpet and aged furniture
Stayed 1 night in May 2022
Response from Christina on 13 May 2022
Hi Eric, I'm sorry if you had a problem with your room. We certainly didn't hear about any issues at the time, or any comments from later guests. We'll make sure that carpet gets a thorough clean. Some of our furniture is 'island style' rattan, so may appear to be more rustic than city-style furniture, but is clean and well-maintained. All our upholstery was redone just two years ago, with a nice, neutral island vibe. Perfect for a relaxing weekend away. Cheers.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time will definitely come back to and stay at the same place very spacious and clean
Stayed 3 nights in Feb 2022
Response from Christina on 3 Mar 2022
Thanks Sue. Glad you enjoyed it. Cheers.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in handy location
Comfortable stay in handy location Excellent staff service
Stayed 1 night in Jan 2022
Response from Christina on 3 Mar 2022
Thanks Gordon. See you next time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend escape
Great location in the township of Ostend. Bus routes to many of the main beaches, wineries and restaurants on the island only a 2 min walk away. Comfortable room for a great price. Great for a weekend escape.
Stayed 2 nights in Jan 2022
Response from Christina on 3 Mar 2022
Thanks Michael. Appreciate it.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy, quiet spot
Very comfortable beds & a lovely quiet spot, super handy to shops & the bus lines. My only suggestion - add a mirror to the studio room. There wasnt a single mirror to be found which was a bit odd!
Stayed 1 night in Dec 2021

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! With amazing service. Owner drove to return a left phone.
Stayed 1 night in Aug 2021
Response from Fiona on 18 Aug 2021
Thank you Leo for you lovely feedback. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable great view helpful staff. Excellent dining nearby.
Stayed 3 nights in Feb 2021
Response from Waiheke Island Motel on 22 Feb 2021
Thanks for taking the time to leave us a review. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
Nice location as close to all amenities- checkin easy - room nice n spacious- only wished there was aircon but at least the ranch slider was able to leave open as very hot while we stayed there.
Stayed 1 night in Feb 2021
Response from WIM on 9 Feb 2021
So glad you enjoyed your stay. We really appreciate you taking the time to leave a review.

8/10 Good

BuddyBear, Te Awamutu New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hassle free/ good location/nice view/ good recommendation for local taxi. Only negative was the shower pressure.
Stayed 1 night in Sep 2020

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Accomodation was nice and clean , very large as well . We were able to arrange late check in directly with the owner . Beautiful views of the Island .
Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Don’t have open toilet brushes in any hotel or motel. It looks horrible and definitely not the most hygienic
Stayed 2 nights in Mar 2020
Response from Waiheke Island Motel on 20 Mar 2020
We are unsure of your feedback here as our toilet brushes are all in holders. As we do not have any details from you, we are unable to follow this up. We always have a manager on site either at reception or available to call from reception when they are around the site. It would have been great for you to discuss this with us while you were here. If you would like to contact us directly to provide more information you are welcome to.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay, will stay here again parking a bit tight
Stayed 1 night in Jan 2020
Response from Diana on 17 Jan 2020
Thank you for leaving us a review. We are happy you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
Very spacious and beautiful sea view rooms , the huge trampoline onsite is awesome for kids!
Stayed 1 night in Jan 2020
Response from Waiheke Island Motel on 14 Jan 2020
Thank you for your review Jane. We are so happy you enjoyed your time with us and hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Good Quite Clean room Friendly stuff *Bad Lots of mosquito
Stayed 1 night in Dec 2019
Response from Waiheke Island Motel on 4 Jan 2020
Hi there, Thank you for your review, we are happy you had a nice stay with us. Unfortunately mosquitos are part and parcel of New Zealand summer. We do make sure to provide repellers in our rooms to try and keep them at bay. We hope to see you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
It was a cosy place to situate ourselves. Brilliant for the bus links.
Stayed 2 nights in Dec 2019
Response from Christina on 26 Dec 2019
Thanks for taking the time to do a review. We're glad you enjoyed your stay, and we look forward to seeing you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom area was very small and sliding door needs maintenance
Stayed 2 nights in Oct 2019
Response from Diana on 16 Oct 2019
Thank you for your feedback and bringing this to our attention.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place to stay the staff are ever so friendly
Stayed 5 nights in Oct 2019
Response from Diana on 11 Oct 2019
Thank you so much for taking the time to leave us a review. We are pleased to hear you had a great time staying with us and hope that we will see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Diana on 11 Oct 2019
Thank you for taking the time to leave us a review :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet motel and cool layout, with many of the units hidden in amongst the surrounding trees and bush.
Stayed 1 night in Jul 2019
Response from Diana - Waiheke Island Motel on 12 Jul 2019
Thank you for staying with us and taking the time to leave us a review. We appreciate the feedback and hope to see you again in future.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there overnight for work so just a bed for the night, but quiet and clean.
Stayed 1 night in May 2019
Response from WaihekeIslandMotel on 5 Jul 2019
Thank you for staying with us and taking the time to leave a review. We hope to see you again in the future. :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts, plenty of space. Perfect for seeing all parts of the Island.
Stayed 2 nights in May 2019
Response from Diana on 14 Jan 2020
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and we hope you will come to visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Cheers, Christina on 1 Apr 2019
Thanks. We look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We loved the pool and trampoline for the girls, it freed them up to relax and burn off some travel build up. We even saw a tui!! The downstairs was cool and quiet, upstairs really comfortable, with the view to water and neat to hear the tree frogs all about.
Stayed 1 night in Mar 2019
Response from Diana on 14 Jan 2020
We are happy to hear you and your family enjoyed your stay with us and we hope you will visit again in the future.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Liked; central location within walking distance to what I needed. Upgrade of buildings and amenities would make this place awesome
Stayed 3 nights in Mar 2019

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Mar 2019

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and friendly staff,would highly recommend.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and the kitchenette was well stocked. However the rooms were very warm and we couldn’t keep the windows open as there were no fly screens and lots of bugs around
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel and close to the shops - just needs some fans in the room.
Stayed 1 night in Jan 2019
Response from Christina on 14 Jan 2019
Thanks for that. There should have been a fan in each bedroom, sorry if we missed it. Look forward to seeing you next time. Cheers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and local to shops. Loved hiring the car and exploring more of the island
Stayed 2 nights in Jan 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
great place to stay. Great surroundings. Nice place.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Great view. Extremely Clean. Staff extremely pleasant. One of the mattresses was totally uncomfortable - that he only problem.
Stayed 1 night in Jan 2019