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Reviews of VR Takapuna

4 out of 5
VR Takapuna
1 Beresford Street, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 985 reviews" "
Rating 8 - Good. 355 out of 985 reviews" "
Rating 6 - Okay. 118 out of 985 reviews" "
Rating 4 - Poor. 43 out of 985 reviews" "
Rating 2 - Terrible. 20 out of 985 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Greg

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Nick, London

Travelled with partner
Liked: Cleanliness
The property is tired and many of the amenities such as the dishwasher or Clothes washers don't work.
Stayed 14 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets were stained. Reception closed at night. Great ferry access to city. Ample parking Generous room size.
Stayed 8 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
The location was nice, but our room felt stuffy/the air seemed stale and there was mould in the showers tile grout
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Pleasant, convenient, safe area, beautiful part of Auckland, beautiful view. The room was in excellent condition; clean and spacious.
Stayed 4 nights in Mar 2020
Response from VR Takapuna Team on 15 Mar 2020
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.

10/10 Excellent

Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel
Stayed 1 night in Mar 2020
Response from VR Takapuna Team on 11 Mar 2020
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.

4/10 Poor

Sarah

Liked: Room comfort
Disliked: Staff & service
Disappointing service and rooms not ready!
Check in was 2pm and we arrived at 2.05 planning to have an afternoon nap, then get ready to leave to go to a wedding down the road at 4pm. Unfortunately, the room was not ready, and we had to hang around until 3.10 to get into the room. Whereupon we had to race to get ready in time. If we had known, we wouldve stayed at home and gotten ready there. There were AT LEAST two other guests that this happened to as well, so it wasn’t a one-off occurrence. They offered us late checkout which was of no use to us, then Como breakfast, which TBH, was complete crap. Being your own food. The curtains were coming off their track and there was what looked like a bloodstain on the carpet. Not impressive. Disappointing response when I gave feedback. Judging by other feedback, the management of this hotel has declined in recent years. The chain management needs to step in and sort out.
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 9 Mar 2020
Dear Valued Guest, We wish to thank you for your valuable feedback. Sorry to note you had difficulty at check-in and with the breakfast service. This is disappointing as we aim to achieve a high level of service to our guests. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous effort to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Kind regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Spacious, clean and convenient. Shower needs fixing, also cupboard doors need to be reattached to the fridge.
Stayed 2 nights in Mar 2020
Response from VR Takapuna Team. on 5 Mar 2020
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, VR Takapuna Team.

6/10 Okay

Jeremiah

Travelled with family
Great Auckland Skyline Views
The place is a little drive away, but if your willing to commute and go through traffic everyday, the harborside and Auckland skyline views are worth it. The place itself is a little worse for wear and would greatly benefit from a little touch up. Cleanliness was meadiocre. Its a shame because this place has the potential to be one of the best stays (good views, ok commute, good staff) in Auckland. However, during the middle of our stay, we asked our room to be cleaned. Good thing we went back early because we found our hotel room door, wide open, with all our stuff, othes and bags hanging around. I mean, i dont think anything was stolen and it looked like we came back to our stuff like how we left it, but it appeared like the cleaner left our hotel door a-jar after cleaning the room. It looked like theh were understaffed and busy that day, but that was very unacceptable.
Stayed 5 nights in Feb 2020
Response from VR Takapuna Team. on 4 Mar 2020
Dear Valued guest, Thank you for taking the time to review our hotel. I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The room was large and a good price for the area. The kitchen was clean, tidy and kept well. The bathroom was big but a bit run down. I was in a garden apartment and there were ants along the wall in the lounge and into the bedroom.
Stayed 2 nights in Feb 2020
Response from VR Takapuna Team on 4 Mar 2020
Dear Guest, Thank you so much for spending your time to share your experience with us. We are so sorry for the inconvenience you experienced in your room. We have already started a maintenance check of all our rooms to avoid this happening in the future. We are glad you enjoyed our location and the room facilities and all in all, thank you for choosing us for you stay and to share your honest experience, we will surely try our best to work on the points that you have mentioned. Have a wonderful day and we are looking forward to seeing you again soon. Best regards, VR Takapuna Team

6/10 Okay

Verified traveller

Travelled with partner
The room is big, however the wifi is really poor.
Stayed 3 nights in Feb 2020
Response from VR Takapuna Team. on 29 Feb 2020
Dear Valued Guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Thank You. Kind Regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Booking stated King size bed we were given Queen size which was extremely soft and uncomfortable Apartment was old and needs redecorating carpets in the apartment are badly stained Restaurant menu was extremely poor and the advertised special we ordered was not available due to delivery problems
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 26 Feb 2020
Dear Valued guest, Firstly, I would like to thank you for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property, like the bed, carpets and redecorating our rooms. I have addressed your concerns with the respective section handling this matter and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par and I would like to extend my sincere apologies. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous effort to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sourabh Sood on 26 Feb 2020
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sourabh Sood on 26 Feb 2020
Dear Valued Guest, It is great to hear that you had a first-class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hotel Manager

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Sourabh Sood on 26 Feb 2020
Dear Ashleigh, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The apparent was very spacious inside with modern kitchen and bathroom. There is plenty of storage space everywhere, including a walk in robe. The views from room 310 were excellent looking over the harbour and city, although there is a big ugly tree blocking half of it. The apparent windows were very dirty and the balcony was covered in leaves and sap from the tree. Not nice to walk on in bare feet. It is a short walk to the boat harbour and ferry. There are no restaurants or shops nearby, but the restaurant at the resort had nice meals at very reasonable prices. The view from the restaurant was perfect. Overall it was a nice place to stay for the night.
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 23 Feb 2020
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay Comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.

2/10 Terrible

Verified traveller

Stayed 9 nights in Feb 2020
Response from VR Takapuna Team on 26 Feb 2020
Dear Valued Guest, Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top-notch. Any feedback we receive helps to make us better. I look forward to hopefully hearing from you in the near future. Warm Regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from our suite. Mismatched toilet seat. Ensuite bathroom position meant second couple had to walk right around the bed of first couple during the night to pee.
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 23 Feb 2020
Dear Valued Guest Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay. We are so sorry for the inconvenience you experienced in your room. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team.

6/10 Okay

Rachel

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from VR Takapuna Team. on 15 Feb 2020
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of the city
Lovely place to stay. Across from the city with great views
Stayed 3 nights in Feb 2020
Response from VR Takapuna Team. on 13 Feb 2020
Dear Valued Guest, Thank you for staying with us. We really appreciate your valuable feedback. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late check in 11 pm I was stressed wondering how long would it take for some one to help me ...I shouldn't of worried with in minutes I was in my room all sorted.. great value accomadation .I will be back
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 10 Feb 2020
Dear Valued Guest, Thank you for your much-appreciated feedback. We hope to welcome you back soon. Kind regards, VR Takapuna Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from VR Takapuna Team on 8 Feb 2020
Dear Valued Guest, Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards, VR Takapuna Team

8/10 Good

Mei, Anchorage, Alaska

Travelled with family
Liked: Cleanliness, amenities
located at quiet neighborhood with harbor view. clean and comfortable room.
Stayed 1 night in Jan 2020
Response from VR Takapuna Team. on 6 Feb 2020
Dear Valued Guest, Thank You for staying with us. We really appreciate your feedback. Thank You.

8/10 Good

Prue, Napier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for our stay very close to Bayswater ferries
Stayed 3 nights in Jan 2020
Response from VR Takapuna Team on 6 Feb 2020
Dear Valued Guest, Thank You for staying with us. We really appreciate your feedback. Kind Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The nice views and beautiful location. The apartments were roomy & comfotable. Would only recomend staying if you have a vehicle - whilst close to the ferry, the weejend services were limited.
Stayed 3 nights in Jan 2020
Response from VR Takapuna Team on 1 Feb 2020
Dear Valued Guest, Thank for staying with us. We appreciate your feedback.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from VR Takapuna Team on 27 Jan 2020
Dear Valued Guest, Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay comfortable and enjoyable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Comfortable bed Plumbing was very loud and sink pipes kept us awake all night
Stayed 1 night in Jan 2020
Response from VR Takapuna Team. on 22 Jan 2020
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location ,price and rooms were excellent would stay again
Stayed 1 night in Jan 2020
Response from VR Takapuna Team on 22 Jan 2020
Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 18 Jan 2020
Dear Valued Guest, Thank You for staying with us. We really appreciate your feedback. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from VR Takapuna Team. on 17 Jan 2020
Dear Valued Guest, Thank You for staying with us. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from VR Takapuna Team. on 17 Jan 2020
Dear Valued Guest, Thank You for staying with us. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and tidy and the staff were really good to deal with.
Stayed 2 nights in Dec 2019
Response from Thank You, on 6 Jan 2020
Dear Guest, Thank you for taking the time to place your feedback about our hotel. I am pleased to hear you had an enjoyable stay and we were able to make your stay Comfortable. Your comments are very appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again. Kind regards,

6/10 Okay

Ajax, Lancaster California

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Some of the staff were great. The property was what we needed. The only problem was the room was not ready on check in at the time as other guests over stayed so not their fault. Hotel was fully booked. How ever this was not our problem. We were left waiting with a young family. The room needed the floor cleaned it was stained and messy. We found empty bottles of alcohol under the bed. It must have been a party room. Overall not that impressed as too the cleanliness for the young family.
Stayed 1 night in Dec 2019
Response from VR Takapuna Team on 6 Jan 2020
Dear Valued guest, Firstly, I would like to thank you for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property, like your room not being ready at 2pm for one and the general cleanliness. I have addressed your concerns with our Housekeeping team and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par and I would like to extend my sincere apologies. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous effort to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, Assistant manager.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property quite tired and untidy grounds. No one on reception when we checked out just after 8, room still being cleaned at 5pm on arrival, asked for blanket for bed and didn’t arrive.
Stayed 2 nights in Jan 2020
Response from VR Takapuna Team on 6 Jan 2020
Dear Valued Guest, Thank you for taking the time to provide your review. I am personally investigating why nobody could have been at the reception at 8 pm, as this is of concern to me. Also, the fact that your room was still not ready at 5 pm. We are so sorry for the inconvenience you experienced. We have already started a check of all our operations procedures to avoid this happening in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, Assistant Manager

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from VR Takapuna Team. on 4 Jan 2020
Thank You.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Liked the location Didn’t like that the receptionist wasn’t familiar with the location and view the room had
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 3 Jan 2020
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, modern and chic
This hotel has wonderful views of Auckland, we traveled in December before schill holidays so wee given the best room withthe best views during all our stays. This one in particular was fantastic. Room #213, nice kitchenette. Modern and chic apartment
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 28 Dec 2019
Dear Valued Guest, We always strive hard to exceed the expectations of our guests whenever they book with us. Thank You for choosing to stay with us. We really appreciate your feedback. Thanks, Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment- good value.
Much bigger apartment than expected and good value for money. Enjoyable walk to Bayswater Marina. A 50% charge was taken from our Visa card on booking with a 3% non-refundable surcharge. We tried to pay with bank transfer to avoid this but not possible.
Stayed 2 nights in Dec 2019
Response from VR Takapuna Team. on 21 Dec 2019
Dear Valued Guest, Thank you for staying with us. We really appreciate your feedback. And just to let you know the surcharge charged by us is 2.5% and not 3 %. Kind Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Our room was spacious, however the tv and the channels are appalling, only a few to choose from, some have no sound and others have lines running up and down all the time so can not watch anything. When we checked in a sign said back in 5 minutes, and I am not sure how long the person had gone for before she put that sign up I waited a while before she turned up apologizing. When we checked out the same sign was there again. No greeting at reception. Little personal touches about the place would have been nice, to know about the restaurant they have there etc. For the price that we paid I would not rush back there.
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 21 Dec 2019
Dear Valued Guest, Thank you for taking the time to review our hotel. I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 20 Dec 2019
Dear Valued Guest, Thank You for staying with us. We really appreciate your valuable feedback. Kind Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
This was the second stay at VR Takapuna we were impressed on our first stay 18months ago, it was clean and amenities were in good condition. Unfortunately this time we had a unit which had a mouldy yuck shower, fan in bathroom wasn't working and obviously hadn't for a while by the paint damage on ceiling. Couch was grubby and fridge shelves broken, while we had an ironing board no iron. We went for a drink in the lounge, sign said back in 5 minutes we sat in lounge for approximately 30 minutes before we gave up on a nice glass of wine taking in the view of the harbour bridge.
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 19 Dec 2019
Dear Valued guest, Thank you for taking the time to review our hotel. We really apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards,

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spacious apartment with views of the city. Close to Batswater ferry but not much else within walking distance - but only short drive to lots of restaurants etc
Stayed 1 night in Dec 2019
Response from VR Takapuna Team on 16 Dec 2019
Dear Sandra, Thank You for staying with us. We really appreciate your valuable feedback. Warm Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are very friendly and helpful. Great communication. Perfect location as a halfway point between Takapuna & Devonport. The room was spacious & very clean. We enjoyed having a washing machine/dryer in our room too. Stunning views of the harbour bridge. The only two things that let this place down is the parking and the stained carpet, although it is clean it looks dirty & needs replacing. We have stayed here many time about five years ago and will stay here again.
Stayed 2 nights in Dec 2019
Response from VR Takapuna Team. on 16 Dec 2019
Dear Valued Guest, Thank You so much for staying with us. We really appreciate your valuable feedback. And I will definitely pass on the valuable suggestion to the related manager. Thank You. Kind Regards, VR Takapuna Team.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from VR Takapuna Team on 15 Dec 2019
Dear Valued Guest, Thank you for taking the time to provide your review. We would love for you to reach out to us and explain to us what we could do better. We look forward to hearing from you. Warm regards, VR Takapuna Team

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from VR Takapuna Team on 15 Dec 2019
Dear Valued Guest, Thank you for taking the time to provide your review. We would love for you to reach out to us and explain to us what we could do better. We look forward to hearing from you. Warm regards, VR Takapuna Team

6/10 Okay

Verona

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff were friendly and efficient and the location was lovely. The hotel itself was okay, but I found the furniture on the terrace bar to be old and needing either replacement or repairs. I also found our room somewhat run down with carpeting that was loose and wrinkling and caused me to trip over. The bed was uncomfortable and saggy. It could do with being replaced. The bathroom though reasonably clean the shower grouting was cracked mouldy. As well, the bathroom floor was not level with the bedroom floor with a slight ramp fitted between the two. Again, I found this to be something I kept tripping over. The kitchen was well equipped, but the fridge and freezer were a bit awkward to get into because the cupboard facings were broken from the fittings to the front of the fridge and freezer. And although there was an ironing board in the room, there was no iron. I do not know what the other rooms were like, but the room we stayed in could definitely use some improvements.
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 12 Dec 2019
Dear Valued guest, Thank you for taking the time to review our hotel. We are delighted to see that the hotel staff were friendly with you. I do apologize for the inconveniences you faced during your stay and have passed on your comments and suggestions to the relative department heads to be addressed. We would like to assure you that we take customer feedback very seriously as it is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from VR Takapuna Team. on 8 Dec 2019
Thanks for staying with us. We really appreciate your feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was spacious and great with a nice view of Auckland city skyline. We decided to try their restaurant since we got in late and everything else was closed. Don’t ever eat there!! The food was terrible. I had the worst steak ever. They didn’t even give us steak knife to eat with! Risotto was starting to smell funny and everyone at the table had a horrible meal. The service was terrible too.
Stayed 1 night in Nov 2019
Response from FO Manager on 4 Dec 2019
Dear Guest, Thank you for your feedback on your experience at our onsite Restaurant, we appreciate al constructive comments, giving us a better idea on future improvements. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at an Executive level and relayed back to the manager and team. We would like an opportunity to rectify your experience, please contact us directly with your details and we will respond personally. Thank you Warm Regards

8/10 Good

Syaza, Malaysia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Quite a distance from Takapuna, but there are few dairy shops and fast food outlets (e.g. McDonald's & Pizza Hut) approx. 4 mins drive. 2. Close to Bayswater Marina (approx. 4 mins by walking). You can go to Auckland CBD by ferry (approx. 15 mins) and enjoy the Auckland views. 3. 1 bedroom apartment was a nice space and complete with everything you need if you want to cook your own meal (e.g. stove, microwave etc)
Stayed 5 nights in Nov 2019
Response from VR Takapuna Team. on 28 Nov 2019
Dear Valued Guest, Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location great, near the Ferry.The gardens are neglected looking.Nice room , bed & shower.
Stayed 2 nights in Nov 2019
Response from VR on 19 Nov 2019
Dear Valued Guest, Thank you for taking the time to review our hotel. We are delighted to see you enjoyed what we had to offer! I have addressed your concerns with the relevant department head and will follow up personally to understand what we can do better as a property. Thank you Kind Regards, Hotel Duty Manager VR Takapuna