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Reviews of The Surrey Hotel

4 out of 5
The Surrey Hotel
465 Great North Road, Grey Lynn, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 198 out of 919 reviews" "
Rating 8 - Good. 404 out of 919 reviews" "
Rating 6 - Okay. 212 out of 919 reviews" "
Rating 4 - Poor. 76 out of 919 reviews" "
Rating 2 - Terrible. 29 out of 919 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
everything you need
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice not to have to leave property for meals. Nice indoor pool for kids
Stayed 1 night in Apr 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room across the street from the main hotel property. The only issue was the hair dryer provided in the room seemed to short circuit the electrical outlet in the bathroom or the dryer just happened to break.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Stayed 1 night in Mar 2024

6/10 Okay

Heather

Liked: Cleanliness
Requested a room with no stairs didnt happen had to take a much smaller room instead
Stayed 1 night in Feb 2024

8/10 Good

Royce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service
Hot wayer took 5 mins to come through
Stayed 1 night in Feb 2024

6/10 Okay

andrea

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t cleaned properly, we found a pair of socks beside one of the beds. The dishes in the cupboard had food on them. There was a child's toy on the floor. The area around the hotel looks like it was beautiful ten years ago but the grounds had trash lying about. The lobby was pleasant and the staff were nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and central to city and supermarket
Stayed 3 nights in Feb 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service

10/10 Excellent

Sela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kay

Travelled with family
Liked: Staff & service, amenities
We are family of 3 stayed in a room with a queen bed and a single. Single bed was extremely soft. Pillows sucked all very thin. Kitchenette was awesome. Receptionist and housekeeper were very friendly. Full tiled shower looked good however it wasn’t cleaned properly. Appreciate the shower head was movable and was quite powerful. Also liked the provided set of body and hair cleaning products.
Stayed 1 night in Nov 2023

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with facilities and staff were very friendly
Stayed 1 night in Nov 2023

8/10 Good

Sarom

Stayed 3 nights in Nov 2023

6/10 Okay

Selotia

Travelled with family
Disliked: Staff & service
I like the room size and beds. I dislikes the facts of no lift
Stayed 1 night in Nov 2023

8/10 Good

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Alfonso

Stayed 2 nights in Oct 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the style of the hotel. Would have been nice to have been told if there was an elevaor at all or offered some help with items as there was a lot of stairs for what we needed to carry. Clean spaces. Definitely not sound proof! Staff wete pretty friendly. Good parking
Stayed 1 night in Nov 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a place to stay for the night, didn’t need luxury or anything extra so no issues.
Stayed 1 night in Nov 2023

8/10 Good

Anna

Stayed 1 night in Oct 2023

4/10 Poor

Arri

Travelled with family, Business traveller
The 1st lady on the night was ok but seemed a bit angry was not very hospitable and lacked a little in hospitality. The morning younger lady was very nice hospitality excellent and showed up the lady last nite as she made you feel important and welcome so 10/10 for her she made my day. The beds were ok the mattress was lumpy an poked you when you lay on it and was very uncomfortable and hard . Needs to be replaced and there was no utensils like a teaspoon or knife and fork or spoon nowhere to heat anything or cook anything just a jug and coffee cups and glasses was all it provided. Found a syringe 💉 on the outside of my window so they should have checked the windows from the last person's stay an they should have removed it.The room was lovely just a few things like could hear snoring in the next room an kids bouncing a ball on the ground that was either upstairs or next door.
Stayed 1 night in Oct 2023

8/10 Good

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed for 2 nights. We had a busy action packed weekend in Auckland planned so didn’t spend much time at the hotel. The exterior is pretty dated but our room was a pleasant surprise. It was all we needed for somewhere to sleep.
Stayed 2 nights in Oct 2023

10/10 Excellent

ross

Stayed 1 night in Oct 2023

6/10 Okay

Maeve

Travelled with family
The location was fine. The accommodation was ok. They told us that the rugby would be on in the bar/restaurant on Sunday morning, so we llanned to watch it there. Turns out "the tv was broken"... we are pretty confident in guessing they didnt have sky sport, and thats why they werent showing it. Dont appreciate being lied to.
Stayed 2 nights in Oct 2023

8/10 Good

Aaliyah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!

8/10 Good

Max

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Close enough to town without being stuck in noise and traffic
Stayed 1 night in Sep 2023

10/10 Excellent

Jess

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy spot to stay, thanks again!
Stayed 2 nights in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Sep 2023

10/10 Excellent

Russell

Stayed 1 night in Sep 2023

10/10 Excellent

Hon Choy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Briar

Liked: Staff & service
Key cards not working having to call staff, carpet in room very dirty. Very friendly staff.
Stayed 2 nights in Sep 2023

8/10 Good

Barry

Travelled with group
Liked: Staff & service, amenities
Good customer service on arrival, room was clean few stains on the carpet but nothing major. Pretty good for the price, would stay again.
Stayed 1 night in Sep 2023

4/10 Poor

Rawiri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First time I've stayed in a hotel with ant infestation they got in our food our drinks and even our luggage when we got home
Stayed 2 nights in Sep 2023

6/10 Okay

Hilary

Liked: Staff & service
Disliked: Cleanliness
There was food crumbs on the floor and someones toothbrush was left in the shower too.
Stayed 1 night in Sep 2023

4/10 Poor

Madhan

Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Louisa Yau on 4 Sept 2023
Dear Madhan, Thank you for your feedback. We are sorry to hear that you have had an unfavourable experience during your last stay with us. We would love to hear from you the details that led to your 2 out of 5 rating.

8/10 Good

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice n comfortable.
Stayed 1 night in Aug 2023
Response from Louisa on 28 Aug 2023
Dear Steve,Thank you for your feedback. We'll be sure to pass that onto the Housekeeping team. We hope you've enjoyed your stay and look forward to having you with again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was value for dollar
Stayed 1 night in Aug 2023
Response from Louisa on 28 Aug 2023
Hi Michael, Thank you for your feedback. We hope you have enjoyed your recent stay with us. We look forward to having you with us again soon.

4/10 Poor

Michael M

Disliked: Staff & service, amenities, property conditions & facilities
I hate to claim noisy as an issue... I stayed during World Cup and what do you expect from drunken Football/Soccer fans? Kind of par for the course. Property is decently clean, not a 4 or 5 star resort by any means but not terrible. Found the housekeeping to be hit or miss - some days they show up, some days not. It appears that if the day ends before they get to my room, oh well, they skip. The guest laundry is only really for guests in the late night, the staff uses it during the day and it's not available, but there is a laundromat a block away which costs about the same, although it is a little sketchy. Also, a large sum of cash went missing from my room while I stayed there (no safe) and I honestly don't know if it is related to the hotel or not. I will not cast aspersions on anyone when I don't know what happened, other than $1000 USD went missing. If you carry valuable items, I would make other plans. They need to finish renovating; the fitness center is officially closed due to a flooding event, but I've seen no evidence of a renovation and have been using at least the weights for a number of days and nobody noticed. Decent enough place, just realize you are getting what you are paying for.
Response from Louisa Yau on 14 Aug 2023
Hi Michael, Thank you for your feedback. We can see that you are currently still with us at the hotel and will be for the next month or so. You are currently on a weekly rate arrangement post your initial booking via Expedia (ending 23rd July 2023). As per the agreed upon weekly rate arrangement, rubbish will be cleared daily and full service done once a week. Should you require extra service outside of these times, please feel free to reach out to Reception to arrange.Guests are more than welcome to drop off their laundry at any point during the day while Housekeeping is still operational to have their clothes laundered and picked up once it is done. With regards to the alleged missing money, we have not received any reports/ mention from yourself at any point during your stay with us from 12th July 2023 until now. We take such allegations very seriously and would very much like to speak to you in person regarding the matter and to conduct a proper investigation. Housekeepers will not be allowed to enter your room until this matter has been resolved. Please kindly reach out to Reception as soon as possible.Please also note that the fitness room is currently under maintenance as per the notice on the door. For your safety, please do not enter this area until the notice has been lifted. We look forward to hearing from you soon to have these concerns resolved.Kind regards,Louisa Yau

4/10 Poor

Fiona

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We decided to stay here for old time's sake as we stayed for 7 weeks 10 years ago while our new house was being finished. What a disappointment! While the rooms have had a modest refresh, the service and quality has significantly dropped. The restaurant staff were cheerful but inattentive, left us sitting with a table of dirty dishes for over an hour and didn't check in for drink refills. They spent most of their time out on the deck together smoking. At 6pm we asked for coffee and were told they close the machine at 5pm. They offered no alternative and told us they were dead serious. My friend found brush bristles in her salad and they kindly provided a new salad which was appreciated.
Stayed 2 nights in Jul 2023

8/10 Good

Jarrod

Business traveller
Liked: Staff & service
Location
Stayed 5 nights in Jul 2023

10/10 Excellent

Melanie

Stayed 1 night in Jul 2023

8/10 Good

Jamie-Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Nice looking and clean hotel. Bonus they let us check in earlier.
Stayed 1 night in Jul 2023
Response from Louisa on 28 Aug 2023
Hi Jamie-Lee, Thank you for your feedback. We are glad we were able to accommodate you during your stay with us. We'll be sure to pass on your comments to the Housekeepers.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendy staff
Stayed 1 night in Jul 2023
Response from Louisa on 29 Aug 2023
Dear Jesse, Thank you for your feedback. The staff will be thrilled to receive your comment. We hope you have had an enjoyable stay with us. Look forward to welcoming you back soon.

8/10 Good

Sunny

Travelled with family and small children
Liked: Property conditions & facilities
The only issue was that the bathroom door could not be locked.
Stayed 1 night in Jul 2023

6/10 Okay

Miria

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very tired decor, room smelt terrible, dirty carpet, window didn’t shut properly, bathroom was very old with broken parts. The room we were in was in need of a serious upgrade. Apparently other parts of the hotel have already been renovated. Location was excellent for us & staff friendly, although restaurant/bar shut pretty early.
Stayed 1 night in Jul 2023