Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Cordis, Auckland by Langham Hospitality Group

5 out of 5
Cordis, Auckland by Langham Hospitality Group
83 Symonds Street, Box 2771, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1005 reviews" "
Rating 8 - Good. 203 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wayde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please clean the windows!
Stayed 1 night in Apr 2024

4/10 Poor

Marc, Whangarei

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No upgrade with Gold status. Sheets were not changed during my two night stay. Towels not replaced.
Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service
Staff questioning me peculiarly as if they were suspicious of my patronage, calling after me and following me to the elevator asking if I need assistance. $10 room service delivery fee plus $1 service fee on top of regularly overpriced average food. Single beds that you zip together do not equate to a king size bed.
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was terrible, room not ready at 3.00pm tired charging me extra if I wanted room at 3.00pm and an extra bed when I booked for 3 people.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quality hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Harmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel with fantastic facilities for the whole family. I especially enjoyed the 24 hour gym which really helped with my jet lag. My daughters loved the swimming pool and my husband the hot tub. The steam room and sauna was an excellent way to relax after my gym sessions. The staff were so brilliant though out our stay here, so helpful and nothing was to much trouble. You truly have an excellent team here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish top class service! Staff were really friendly and helpful! I will return!
Stayed 2 nights in Apr 2024

6/10 Okay

Steven

Liked: Amenities
Disliked: Cleanliness
Return guest, having stayed in this hotel last month. In my previous visit of 5 days, on 2 occasions my room was not serviced. During this stay, despite calling service twice, they forgot service my room also. When they finally did, it was sloppy with rubbish not removed. To their credit, we were given a bottle of wine by way of apology following an escalation complaint. We also pointed out that the carpet by the lifts on our floor had significant dirty areas which clearly had not been vacuumed for over 4 days. Not a massive issue, but not what you would expect from a 5 star hotel either. Likewise a red wine glass was left beside a lift overnight and all day. The hotel is not cheap and on the whole delivers a great experience but these little ‘issues’ detracted from what should have been a truly 5 star experience. Very disappointing.
Stayed 6 nights in Mar 2024

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a great stay at the cordis. Friendly attentive service and amazing facilities. Buffet breakfast was top notch as always. Already looking forward to returning.
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expansive hotel with great facilities, three drinking/eating venues, nice rooms and great staff. A very enjoyable one night stay
Stayed 1 night in Mar 2024

10/10 Excellent

Tofaileava

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 ladies that checked us in and out were very lovely. Customer service overall was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Valentina, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best buffet breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in all respects. High satisfaction rate at this hotel always.
Stayed 1 night in Apr 2024

8/10 Good

Judy

Travelled with partner
Staff are all caring and welcoming, including Samana in the breakfast restaurant.😊 We have stayed a few times over the last four years, and it never disappoints. Any issues are sorted out immediately, our room was quiet, good to be able to open the window plus bed was really comfortable.
Stayed 3 nights in Apr 2024

8/10 Good

Annalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice, from the reception up to the Eight restaurant staff, they are all friendly and welcoming. Room is average, was expecting a more flash one considering the facade and the hallway and lounge furnitures are all modern and sophisticated. I find the lighting too dark too in the hallway, maybe they are trying to get that elegant look but no, it rather looks scary even in the Chandelier Lounge, it's too dark you hardly see that food you're eating. Maybe it's about time to change those chandelier bulbs lol. Eight Restaurant never fails though! We have tried the dinner and lunch before but never the breakfast.. and I can say, food's quality is top-notch! Best breakfast buffet I have ever had in NZ! :) Swimming pool is nice too.. just a bit smaller than expected and 3-4 staff watching you swim seems kinda awkward. As if you are on a public pool plus they aren't lifeguards anyway.
Stayed 1 night in Apr 2024

10/10 Excellent

Ascia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Harmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many kids by pool , adult only area would be nice
Stayed 2 nights in Mar 2024

8/10 Good

Jaysen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area itself has very little going on, it's noisy being next to the main road during the night and affected our sleeping. The hotel building itself is beautiful but just a little outdated, mostly the bathroom facilities. Valet parking was on point and reception staff were helpful, however room cleaning services were disappointing and restaurant breakfast wait staff were quite distant and at times unpleasant to deal with. Food was tasty and always lots of options which made breakfast experience better.
Stayed 3 nights in Mar 2024

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location which was great. Was able to walk down to Commercial Bay and there were also food options right outside the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready when we arrived early, and we also received an upgrade without asking. The room was spectacular. The front desk staff was outstanding with everything that we asked. The shuttle service was wonderful. We would definitely stay at Cordis again if we were in New Zealand.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff. Our room was very well appointed and spacious. They no longer have any parking except valet which is a bit unfortunate. Location is great for those in the medical area or going into CBD.
Stayed 4 nights in Mar 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rodregus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The beds were very comfortable.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lorraine, Kerikeri

Liked: Cleanliness, staff & service, property conditions & facilities
Service is great, however, I had to remind the hotel about the complementary bottle of wine,
Stayed 1 night in Mar 2024

10/10 Excellent

Lewin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s good but not the bath tub! Just like a normal home tub
Stayed 1 night in Mar 2024

8/10 Good

Maria Carissima F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the person at the front desk who checked us in, did not explain to us about the facilities etc. I overheard the person next to him, asking the guest who was checking in, if it's his first time at their hotel, and he showed him a piece of paper explained about the facilities, restaurants etc. My family and I had to find out ourselves if regular food was being served at the lobby restaurant, it looked more like a high tea place. We didnt' know that there was a free shuttle to downtown, thank you for the poster that we saw. The rooms were clean, hotel is quiet even though it's next to the a busy street, an easy walk to some restaurants. They give us unlimited bottled water. The water in the shower would suddenly get too hot, so better to turn in low.
Stayed 6 nights in Mar 2024

10/10 Excellent

Debrah, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with good amenities suitable for business. Very good mass catering.
Stayed 4 nights in Mar 2024

8/10 Good

Julie, Morrinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bahman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean with good and kind staff and very organized.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing good food really friendly staff and they made my six year old daughter feel special with a welcome gift and anything she might need. The area around the hotel was not as nice and I wouldn’t walk around after dark.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, spa and sauna with bar was superb!!!!
Stayed 2 nights in Mar 2024

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice clean comfortable bedding really enjoyed them. Dining options were very scarce and eight restaurant buffet is way overpriced for the quality of food that you get.
Stayed 2 nights in Mar 2024

4/10 Poor

Gemma

Disliked: Staff & service, property conditions & facilities
The valet parking attendant yelled at me as I got out of my car to tend to my screaming baby, to the point where he apologised for speaking to me out of hand. The bath plug didn’t work so we couldn’t bath our baby and the phone also did not work in the room. Upon picking up our vehicle after paying $55 for valet parking we noted a large dent and scratch along the drivers door and after communicating it to them have still not heard back. Poor for a hotel that has such a good name.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel.
Stayed 1 night in Mar 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gayle

Stayed 1 night in Mar 2024

10/10 Excellent

Bernadette

Wonderful sized room and loved the bath. Light and airy room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with friendly & efficient staff and easy access to public transport.
Stayed 1 night in Mar 2024

10/10 Excellent

Leilani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, easy parking options, plenty of food options around even if you don’t dine at the location. Very clean, easy check in/out. Will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Chandeliar lounge. The hallway needed a vacuum
Stayed 1 night in Mar 2024

8/10 Good

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
We had booked for four but the room was only serviced andvprepared for two adults. They did not count our kids in their breakfast ,norcthey had anybtowels, cups and glasses , toothbrushes and stuff like that for them. Disappointed
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Nirdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordis hotel is a great place to stay with the family. We had breakfast option included which was great as they have a buffet breakfast with lots of options and stations (they make fresh omelettes). They have an hourly shuttle to downtown core (small 10 seater van). There isn’t parking available but they have valet service. There is a pool and spa but unfortunately we did not get to try it as the 3 nights we stayed it was closed for maintenance which was the only reason I gave it 4 stars for amenities as my kids were disappointed. The Chandelier lounge provides a-la-carts menu option for dinner and the food was excellent. Staff was also friendly and nice. Definitely will stay here next time in Auckland.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and hotel beautiful - very easy to get to. Just that the extra service factors weren’t there like they use to be.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Staff so helpful and lovely. Turn down service. Kids goodies. Food amazing. Will be back again.
Stayed 1 night in Feb 2024

8/10 Good

MEGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Deeana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordis facilities are brilliant, dining options are great too.
Stayed 1 night in Feb 2024