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Reviews of The Esplanade Hotel

4 out of 5
The Esplanade Hotel
1 Victoria Road, Auckland

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 439 reviews" "
Rating 8 - Good. 165 out of 439 reviews" "
Rating 6 - Okay. 42 out of 439 reviews" "
Rating 4 - Poor. 24 out of 439 reviews" "
Rating 2 - Terrible. 20 out of 439 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Keneti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical place in beautiful Devonport. Its age shows but room was clean staff friendly.
Stayed 1 night in Apr 2024
Response from Esplanade Team on 14 Apr 2024
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were excellent with late arrival after a hold up on our end. Real milk would be heaps better.
Stayed 1 night in Mar 2024
Response from Esplanade Team on 14 Mar 2024
•Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

justin, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a spectacular location right by ferry terminal. The rooms were large and had high ceilings with water view. The reception closes at 8pm and we felt a bit lonely in the hotel. Able to swim right off the beach by hotel. Wonderful. Best local restaurants were French Cafe and Signal Hill. About 45 minutes to airport.
Stayed 1 night in Feb 2024
Response from Esplanade Team on 4 Mar 2024
•Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

8/10 Good

MEGAN

Travelled with partner
Liked: Staff & service
Great location and many period features. But, very dated in areas tho, including heavy white paint on light fittings, terrible cheap bathroom ware and v heavy windows that were only able to be propped open by tiny metal rods, one roll loo paper for entire stay...cheap flimsy duvet, bottles of water with labels ripped off them, springs in bed coming thru but at least comfortable...you get the picture, also fan no portable air con, for the price we paid ($300 for one night) surely you can afford to give us a portable aircon unit. The area outside bar downstairs that closed v early and seemed to have an identity crisis full of braying local boomers - area around it dirty and butts etc, made up for by terrific view and location. Room had the most lovely linen chairs tho, pair of binocular would have been nice touch, so overall - a real hit and miss affair. Perhaps also arrange something for on-street parking for guests, maybe rent a carpark somewhere after hours or suggest New World carpark etc, was cruise ship season and no parks anywhere, had to risk leaving it in a 120 min park.
Stayed 1 night in Feb 2024
Response from Esplanade Team on 10 Feb 2024
•We apologize for the dissatisfaction you experienced during your visit. We value your comments and will work hard to make it a good experience for all travellers. Thank you

6/10 Okay

anthony

Liked: Cleanliness
Well situated in a great village
Stayed 1 night in Feb 2024
Response from Esplanade Team on 8 Feb 2024
Thanks for your review. We would be more than happy to welcome again.

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service
Is a nice character old hotel, could do with some TLC and room service but a pleasant place to stay and was very convenient for our purpose.
Stayed 1 night in Feb 2024
Response from Esplanade Team on 7 Feb 2024
•Many thanks for this kind review, we appreciate the feedback and am pleased you enjoyed your stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to explore Auckland
Great holiday. The Esplanade is perfectly placed to catch the ferry downtown and Devonport is lovely with interesting shops and great beaches.
Stayed 6 nights in Jan 2024
Response from Esplanade Team on 25 Jan 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Heidi

Travelled with partner
Disliked: Property conditions & facilities
Average stay, room could do with a lot of r&m, old building with character. Clean enough but a lot of wear and tear. The location is excellent to get around
Stayed 2 nights in Jan 2024
Response from Esplanade Team on 25 Jan 2024
We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.Thanks!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Check-In to Check-out the staff where friendly and helpful.
Stayed 7 nights in Dec 2023
Response from Esplanade Team on 1 Jan 2024
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Thanks once again.Team Esplanade.

8/10 Good

Paul

Liked: Cleanliness, staff & service
The location is great - right near the water in Devonport. I got a free park right outside. While the room wasn’t fancy and wouldn’t be for everyone, it was actually pretty cool that its an older building and still has that character. The room was dark, quiet and the bed was comfortable. For the price (which was very reasonable), I was happy and would stay here again.
Stayed 1 night in Dec 2023
Response from Esplanade Team on 14 Dec 2023
Many thanks for your kind comments. We are glad that you had a wonderful stay. Will be more than happy to welcome you again!

10/10 Excellent

Angharad

Liked: Cleanliness, staff & service, property conditions & facilities
Historic gem on the waterfront. Many thanks for the stay.
Stayed 1 night in Dec 2023
Response from Esplanade Team on 11 Dec 2023
Thanks for your kind words. We hope you had a wonderful stay and will be more than happy to welcome you again in the future!!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and perfect spot
Stayed 1 night in Nov 2023
Response from Esplanade Team on 30 Nov 2023
•Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, close to transport, city, Waiheke, excellent beaches. Lovely cotton sheets, great food, bar and entertainment.
Stayed 3 nights in Oct 2023
Response from Esplanade Team on 10 Nov 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed and very well laid out
Stayed 1 night in Oct 2023
Response from Esplanade Team on 23 Oct 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
The hotel was convenient and comfortable, it was a little dated but functional. I did not use the restaurant however it was good to know that there was one on site. I was a little disappointed that the check-in lady did not give me correct information regarding the ferry sailings, but it didn't ruin the trip. I was surprised how quiet it was in the room.
Stayed 1 night in Sep 2023
Response from Esplanade Team on 6 Oct 2023
Thank you for the lovely comments. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. In regards to Ferry sailing info, it was a misinterpretation. We would never give you a info that we are not sure of. Due to weather & operational reasons the sailings schedule change frequently. So, We wanted you to double check with the fullers before planning your journey. As mentioned hopefully it wasn't ruined. We would love to have you back!

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Excellent location close to Devo and the ferry. Nice vibe in the place.
Stayed 1 night in Sep 2023
Response from Esplanade Team on 9 Sept 2023
•Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Linda

Stayed 1 night in Aug 2023
Response from Esplanade Team on 25 Sept 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

6/10 Okay

Glenn

Liked: Cleanliness
I thought great...let's stay at a pub north of Auckland. The villiage around the hotel is great. The room was ok for a night, but there is no atmosphere, no restaurant, no breakfast....it's sad, nice place but just was a bit dead
Stayed 1 night in Aug 2023
Response from Esplanade Team on 25 Aug 2023
We are sorry to have let you down. We value your comments and will work hard to make the experience better for travellers. Thank you!

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Esplanade Team on 18 Aug 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy to ferry and bus. Property old but kept in nice condition.
Stayed 2 nights in May 2023
Response from Esplanade Team on 30 May 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Chor Man Albert

Stayed 4 nights in May 2023
Response from Esplanade Team on 25 May 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Esplanade Team on 16 Jun 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Thank you!

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Nice and handy to everything. Nice staff. Clean and tidy.
Stayed 1 night in May 2023
Response from Esplanade Team on 22 May 2023
We appreciate your positive feedback about our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.Thank you!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with amazing view over the harbour and so convenient to everything. I loved this place.!!
Stayed 1 night in May 2023
Response from Esplanade Team on 21 May 2023
•Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in excellent location
Stayed 1 night in May 2023
Response from Esplanade Team on 11 May 2023
We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.Thank you!

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service.
Stayed 2 nights in Apr 2023
Response from Esplanade Team on 1 May 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

8/10 Good

Toni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Team Esplanade on 19 Apr 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

4/10 Poor

Charles

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The building and position is beautiful - the condition of the property is dilapidated and the bed belongs in the tip. Mattress old and bed base floppy. Also the linen was Kmart quality. We supposedly got an upgrade because they couldn't serve breakfast - heaven only knows what we were upgraded from. No parking - guests are expected to go and move their cars unless they pay public parking fees. Staff were friendly (especially bar staff) and position in Devonport really lovely.
Stayed 1 night in Apr 2023
Response from Esplanade on 15 Apr 2023
Dear Guest,We apologise for the dissatisfaction you experienced during your visit. We value your comments and will work hard to make it a good experience for all travellers. Thank you!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive room, lovely high ceilings. There had obviously been a water leak somewhere as there was a musty carpet smell going on. But that happens in amazing old buildings with so much heritage. Room was massive, shower pressure was fantastic. Staff were friendly.
Stayed 1 night in Apr 2023
Response from Esplanade on 14 Apr 2023
We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fabulous position with fab views
Stayed 1 night in Apr 2023
Response from Dalip on 11 Apr 2023
•We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.Team Esplanade

10/10 Excellent

Wayne

Stayed 1 night in Mar 2023
Response from Esplanade Team on 27 Mar 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Thank you!

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, and our room was nice and quiet.
Stayed 1 night in Mar 2023
Response from Esplanade Team on 25 Mar 2023
•Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

2/10 Terrible

TAE

Stayed 1 night in Mar 2023
Response from Esplanade Team on 22 Mar 2023
We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board and will strive to make improvements accordingly.Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Quiet and picturesque.
Stayed 3 nights in Mar 2023
Response from Esplanade Team on 9 Mar 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Heather

Stayed 2 nights in Feb 2023
Response from Esplanade Team on 3 Mar 2023
We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Historic
Stayed 1 night in Feb 2023
Response from Esplanade Team on 28 Feb 2023
We would like to take this opportunity to thank you for reviewing your recent stay. Would be more than happy to welcome you again.

6/10 Okay

Peter

Liked: Room comfort
It was a bit run down cobwebs and some damp patches. but worse of all there was no table to plug the kettle in so had to sit on floor then went on the hunt for the cups and found them in the tv cupboard
Stayed 1 night in Feb 2023
Response from Esplanade Team on 28 Feb 2023
We apologize for the dissatisfaction you experienced during your visit. We value your comments and will work hard to make it a good experience for all travelers. Thank you!

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Esplanade Team on 9 Feb 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Take care!

10/10 Excellent

Ashvat

Business traveller
Liked: Staff & service, amenities
Very friendly staff and an excellent place to stay. If I have to visit Auckland, I will chose only this place
Stayed 1 night in Jan 2023
Response from Esplanade Team on 2 Feb 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Adolfo

Liked: Cleanliness
Stayed 1 night in Jan 2023
Response from Esplanade Team on 7 Mar 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Amber

8/10 Good

Rachel

Stayed 1 night in Dec 2022
Response from Esplanade Team on 26 Jan 2023
Thank you for taking the time to review your stay with us. We will be more than happy to welcome you again.

8/10 Good

Paddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Makes the most of its historical status - its been an icon on the Devonport waterfront for a long time. Facilities good but a little tired. Barman/concierge was helpful and friendly.

10/10 Excellent

Duy Chi

Response from Esplanade Team on 10 Nov 2023
Many thanks for this kind review, we appreciate the feedback and am pleased you enjoyed your stay.Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

Bruno

Stayed 1 night in Nov 2022

6/10 Okay

Marcela

Stayed 1 night in Nov 2022

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Margaret

Travelled with partner
Liked: Staff & service, amenities
The staff were friendly. The room was clean. The entrance and foyer definitely needs a face lift.
Stayed 3 nights in Oct 2022

4/10 Poor

Nesleen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Excellent location, easy access to transport, the beaches and the village.
Stayed 1 night in Oct 2022