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Reviews of Surf 'N' Snow Backpackers - Hostel

2 out of 5
Surf 'N' Snow Backpackers - Hostel
102 Albert Street, Auckland

Reviews

5.0
Rating 10 - Excellent. 27 out of 260 reviews" "
Rating 8 - Good. 27 out of 260 reviews" "
Rating 6 - Okay. 57 out of 260 reviews" "
Rating 4 - Poor. 69 out of 260 reviews" "
Rating 2 - Terrible. 80 out of 260 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

4.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

debby

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Pat

Liked: Staff & service
all good ,priced right.
Stayed 2 nights in Feb 2024

4/10 Poor

mike

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy air vents and plumbing throuth the room was not a good night , place needs a good overhaul..
Stayed 1 night in Feb 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

man

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad
Stayed 1 night in Nov 2023

2/10 Terrible

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
The bed was awful! Needs to be replaced coule feel the springs, didn’t get a wink of sleep. Staff were amazing though
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staff indeed is helpful including tourist information. The cheapest hostel in town, you get what you pay, good value for money. Wifi even on the 3rd level is connected well. Kitchen is provided with plenty of cooking kitchenware & tableware
Stayed 1 night in Sep 2023

8/10 Good

MAN FAI

Liked: Cleanliness, amenities, property conditions & facilities
Sometime is so wet in toliet.
Stayed 5 nights in Sep 2023

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Cornelius

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jenssen Anthony, Parramatta

Liked: Cleanliness, staff & service, property conditions & facilities
Since I am an Aucklander, I pretty know the area much. So, staying here in these areas is not a deal. The staff are accommodating and friendly.
Stayed 3 nights in Jun 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Windows in my room were open when I arrived - on a rainy day - bed was very wet from the rain. Thin duvet - got cold at night. No rubbish bin in [private] room. Toilet stalls don't properly close and/or don't lock. Shower doors have wide gaps through which you can see straight in. The building doesn't feel maintained or cared for. Many security cameras everywhere.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Jemma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

michael

Stayed 4 nights in Feb 2023

6/10 Okay

MIAE

Stayed 1 night in Dec 2022

4/10 Poor

Liv

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its super cheap, so thats what you get. Its old and run down. I think next time its worth it spending a bit more for a nicer place. Wouldnt stay again
Stayed 4 nights in Nov 2022

6/10 Okay

Sudhir

Business traveller
Liked: Staff & service
Nice friendly staff. Excellent location. Liked fan in room. Place could be cleaner but well priced.
Stayed 2 nights in Nov 2022

6/10 Okay

Sudhir

Business traveller
Disliked: Cleanliness, amenities
I have stayed here many times. Very good central location and good prices. Some rooms have fans and I was happy. PLease put fans in all rooms now as it is summer. The manager Muhammad is a very responsible, mature person and very helpful. Another very helpful and nice staff member is a South African guy. The other staff need training for better customer service. I was made to wait twice to check in as the staff was busy counting the shifts collection between 2.30 pm and 3,30pm. I was very tired and wanted to check in at once as I was coming from overseas. If that is the case , please write in the instructions that from 2.30pm to 3.30 pm the office is closed. To make customers wait especially when they are tired coming from overseas is not good and has never happened in any backpacker I have stayed in NZ and overseas.

8/10 Good

Sudhir

Liked: Cleanliness, staff & service
nice staff good location good prices. bathrooms need updating
Stayed 1 night in Oct 2022

8/10 Good

Ricki Lee

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Great place to stay, warm and safe. Kitchen could use a clean though, especially the fridge and freezer. Would stay here again and recommend for backpackers
Stayed 5 nights in Oct 2022

8/10 Good

Carol Ann, Maple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Sudhir

Liked: Staff & service
Friendly staff ,1 pm check in is excellent unlike others at 2 pm . Room has fan very good . Bathroom needs improvement. One bathroom toilet door broken at level3
Stayed 1 night in Oct 2022

2/10 Terrible

Grace

Stayed 1 night in Sep 2022

4/10 Poor

Quoc Viet

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Too expensive for a private Room With shower and without Windows. The Bathroom Is very old. The lamp of the room in the celling was not Working.
Stayed 2 nights in Apr 2022

6/10 Okay

Shenghong

Disliked: Staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Seong

Liked: Cleanliness
Good location
Handy location to get to main attractions in Auckland.
Stayed 1 night in Nov 2021

10/10 Excellent

Razif

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Cheap accommodation friendly people
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff and helpful. Building is outdated and needs renovations and improvements. For the price paid and very good location it is fine for a stay
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need
Stayed 1 night in Apr 2021

6/10 Okay

Asad Ali

Travelled with family
Disliked: Cleanliness, staff & service
Well overall experience was ok. It was not that cleaned but one advantage was that it was in the heart of Auckland CBD.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap stay in the core of the CBD. The hostel needs maintenance though, it’s old, smelly and doesn’t give a feeling of cleanliness. The fact that they require you to bring your pillowcase to reception on checkout makes you wonder much. The staff is very friendly though. I’d suggest stay here only if necessary
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2020
Response from Mohammad on 10 Nov 2020
Thank you! And, see you next time. :)

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020
Response from Mohammad on 10 Jul 2020
Thank you for the review. We hope that you had a good time and it was our pleasure to host you. take care until we see you back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful service, felt very much like the priority was to save money by using travellers as workers. Insects in the kitchen, generally grimy. Room was a box slightly bigger than the bed. Recommended not staying here if you can help it.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

I didn't like the fact that although Expedia said bank details were only in case we didn't show up, and we paid when we were there, this was not the case. I was booked in for entry at 1pm 6th March. My bank account was accessed and accommodation cost was removed at 1.51am(yes the middle of the night). I've traveled around the world and never had this happen before. As this is my first time I've used Expedia, I'm wondering, does this only happen with Expedia bookings, because I will definitely think twice about booking through Expedia again.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this place like the plague.
While it was a private room, the entire place smelled nasty. I stayed one night and slept with my clothes on. I couldn’t put myself through a second night, just lost the money and moved to a hotel. There is only WiFi in the reception desk area and not in the rooms. Management didn’t care about the issues either.
Stayed 2 nights in Oct 2019
Response from SNS on 17 Jan 2020
Hi, we were checking the file notes but you have not asked us for the extra cleaning. We surely act very quickly as we care and we have very friendly team to assist our guests almost instantly. We apologies that we could not hear from you on time to fix the issue.

10/10 Excellent

phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always friendly and safe
Stayed 1 night in Dec 2019
Response from SNS on 17 Jan 2020
Thank you for the review and staying with us.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
THE ROOM WAS HOT NO AIR CON SHOWER GOES COLD SO FAST AND NOT GOOD ENOUGH
Stayed 3 nights in Dec 2019
Response from SNS on 17 Jan 2020
Hi, yes we do not have air conditioner in our rooms and we never advertise that as our facilities. However, showers during over usage could go a bit colder but fixed for now and it is very hot now! it would be great to have you back to experience the change

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! This place was the worst place I have ever stayed (and I have stayed at some bad places). I cancelled my booking for the rest of the week, absolutely disgusting! There literally was sh*t and urine all through the hall outside the toilets, the womens toilets doors didn’t even close so people could see in! The management didn’t care when I told them and he was extremely rude and sexist, I felt very intimidated and unsafe. I had a private double room, it was like it hadn’t been cleaned, no air ventilation and broken springs in the bed. Everything was so unclean it was an OHS danger, someone from the Auckland City council needs to properly review this hostels standards! No one should even be allowed to stay somewhere like this, and then to charge people money for it,.. I want a refund... plain and simple...
Stayed 2 nights in Oct 2019
Response from SNS on 17 Jan 2020
Hi, it's very shocking to see this sort of untrue review. We have been very much happy to accommodate all of your request. Unfortunately, you did not like much but we have very friendly team and who work very hard to make the guests happy. We know that we can't make everyone happy but we are quite honest that we had efforts on you to make happy and there is no gender discrimination which drives us very unfair situation as we truly honor each and every guest.

6/10 Okay

amba

Travelled with group
Liked: Staff & service
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Needs a lot of work. They did not have kitchen supplies you had to pay to rent them!!!place was dirty and you had to pay to use kitchen supplies
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great in cbd, staff very friendly, Bob basic accommodation however great taste of what back packing is really like. Great place to be based if your looking for work!
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst backpackers I have ever been. It’s a garbage dump. Rooms were not cleaned for years.
Stayed 1 night in Nov 2019

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Great overall, but the beds need upgrading.
Stayed 10 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good n helpfull, service is good too and Very handy location for everything.
Stayed 6 nights in Aug 2019