Cramped room with no view
We booked 3 rooms for 5 nights at this hotel. The internet booking was for a Premium King Room (600+ square feet) with a king bed plus a single bed - perfect for three adults or so we thought. Upon arrival we were told there was no such room at the hotel and our choice was a much smaller room (300+ square feet) with either one king bed or two double beds. Since there was not room in the king room for a roll-away bed, we had to take the double bed rooms. Adding to the disappointment was the view from all three rooms of an interior roof and the air conditioning units. The hotel not only didn't provide the rooms we booked, but made the situation worse with the rooms we were given.
Comment from Hotel Management
08/05/2017 by Helena , Hotel Management
Thank you for your response, I do believe I have responded to your concerns via email. We are disappointed that your stay was not to your expectations and we do wish to welcome you back in the near future.
Have a great day!