All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room was in excellent condition. It felt clean and almost like brand new. Was very impressed. Only down side, Pokey machines to handy for the wife for my liking
Peter
Stayed 1 night in Apr 2024
Response from Coleen Colita on 25 Apr 2024
Hi Peter, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
6/10 Okay
Watson
24 Apr 2024
It is not a very good place
Watson
Stayed 1 night in Apr 2024
Response from Coleen Colita on 24 Apr 2024
Dear Watson, I trust you are having a lovely day. Thank you for taking the time to send us your valuable feedback. I would like to extend my apology that your expectation was not meet during their stay with us. If you would like to share feedback, please contact us directly. And we hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager
Hi Anna, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Hi Steven, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Central location. Clean & bright room, new bathroom, comfortable king bed & day bed/sofa. Big desk with table lamp. Free wifi & lots of USB charging ports.
Provides hair dryer, steam iron, a safe for storing valuables, ironing board, fridge, free milk & coffee/ tea. Lots of food options. It is an excellent hotel & is linked to Sky Tower.
Ming Cheong
Stayed 2 nights in Apr 2024
Response from Coleen Colita on 21 Apr 2024
Hi Ming, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager
Great stay in the center of city. Hotel very tidy the staff were great. Enjoyed my stay.
Antony
Stayed 2 nights in Apr 2024
Response from Coleen Colita on 21 Apr 2024
Hi Anthony, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager
Staff and restaurants very good.
TV choice and movies excellent
.
It would be great if there could be decaffeinated coffee and decaf black tea bags in rooms and restaurant.
Some breakfast cutlery tea spoons very difficult to locate as a long way from other cutlery.
Really helpful if there could be more than one location for trim milk as a very long way from other end of restaurant.
Initial booking would have been direct with you rather than third part site if member of staff had been anything but helpful.
Only on another call did I get helpful staff member who advised about unlocked site. (Too late for this booking).
My wife is a Sapphire member and we could have got lots of extra points for the stay.
Will be aware for future but a real pity.
Timothy
Stayed 2 nights in Apr 2024
Response from Jennifer on 19 Apr 2024
Hi Timothy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Warmest regards
Central location very convenient. Beautiful facility with easy access to casino, restaurants and local attractions. Absolutely stunning Skytower. Clean, comfortable peaceful rooms. Friendly, helpful staff.
Kiri
Stayed 1 night in Apr 2024
Response from SkyCity Hotel Guest Services on 16 Apr 2024
Hi Kiri, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
Hi Kelly, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
Hi Regis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
10/10 Excellent
Adrian
14 Apr 2024
Liked: Cleanliness
Service was appreciated
Adrian
Stayed 1 night in Apr 2024
Response from Coleen Colita on 14 Apr 2024
Dear Adrian,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
Dear Sean,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,SkyCity Hotel Guest Services
Hi Lorraine, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Dear June,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
Early safe place to park the car and walk to surrounding dinning and shopping
James
Stayed 2 nights in Apr 2024
Response from SP on 12 Apr 2024
Hi James, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
Hi Kathleen, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
Hi Randy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Can’t fault it at all. Absolutely loved our stay and staff were very approachable and kind! Only issue we had was we couldn’t get chrome cast to work to watch anything but that’s no biggy!
Jorja
Stayed 1 night in Apr 2024
Response from Coleen Colita on 8 Apr 2024
Dear Jorja, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Service
6/10 Okay
Ying
Travelled with family
7 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel is overall in a good condition and at a convenient location. While the waiting time for talking to the hotel front desk staff was quite long and I could still hear outside noise at night.
Ying
Stayed 1 night in Mar 2024
Response from Coleen Colita on 7 Apr 2024
Dear Ying, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services
Nice clean room. They didn’t replenish the milk for the coffee so I had to wander around for 5 minutes to find a room cleaner that had some, but aside from that it was just fine.
John
Response from Coleen Colita on 6 Apr 2024
Dear John, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services
Hi John, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Hi Melanie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services
Hi verity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Great location and great staff. Lovely breakfast options at Fortuna
Jennifer
Stayed 2 nights in Mar 2024
Response from SkyCity Hotel Duty Manager on 2 Apr 2024
Hi Jennifer, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
So much to do. The casino was a big hit with my son. I loved that Queens St shopping and lots of eats are right around the corner within a very short walking distance. Dinner at Orbit was fabulous!
Yvonne Denise
Stayed 5 nights in Mar 2024
Response from SP on 1 Apr 2024
Hi Yvonne Denise, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
8/10 Good
joan
31 Mar 2024
joan
Stayed 3 nights in Mar 2024
Response from Jennifer on 24 Apr 2024
Hi Joan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
8/10 Good
Kieron Luis
30 Mar 2024
Kieron Luis
Stayed 3 nights in Mar 2024
Response from SP on 19 Apr 2024
Hi Kieron Luis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager
Hi Brandon, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Guest Services
The family suite is amazing and designed very nice and the location of this room is central for everything z the staff was very helpful and professional. Thanks!
Gurjit
Stayed 1 night in Mar 2024
Response from Jennifer on 28 Mar 2024
Hi Gurjit, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
6/10 Okay
JOYCE
Travelled with partner
26 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price not good value. Dont have the breakfast. Plates cold food cold.
Towels off white and worn thin. Service in room good when done but not daily.
JOYCE
Stayed 3 nights in Mar 2024
Response from Coleen Colita on 26 Mar 2024
Dear Joyce, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services
Hi Thomas, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Greetings from Skycity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennings
10/10 Excellent
Catherine Jeanne
Travelled with partner
21 Mar 2024
Liked: Amenities
Welcoming, helpful staff. Great location. Comfortable room. Would recommend.
Catherine Jeanne
Stayed 3 nights in Feb 2024
Response from Tae - Guest Relations Executive on 21 Mar 2024
Thank you for the amazing review, Catherine! We hope to welcome you back in the near future. :)
Hi harsh, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Highly recommended hotel. Rooms, staff, and location were top notch!
Ricardo
Stayed 2 nights in Mar 2024
Response from Jennifer on 19 Mar 2024
Hi Ricardo, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Hi Glenn, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
Hi Kyran, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
Great service from staff as always. Enjoyed the live music and meals.
Teenica
Stayed 1 night in Mar 2024
Response from SP on 14 Mar 2024
Hi Teenica, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
Hi Lynne, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
10/10 Excellent
Karen
14 Mar 2024
Karen
Stayed 2 nights in Jan 2024
Response from Tae - Guest Relations Executive on 7 Apr 2024
Thank you for the awesome review and we hope to welcome you back again soon!
Very clean and easy to check in. Parking was expensive
Cara
Stayed 2 nights in Mar 2024
Response from SP on 13 Mar 2024
Hi Cara, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager
Hi Stephanie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
Hi Peter, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer
6/10 Okay
Robert
12 Mar 2024
Disliked: Staff & service
Robert
Stayed 1 night in Mar 2024
Response from SP on 14 Mar 2024
Hi Robert, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager
2/10 Terrible
Peter
11 Mar 2024
Peter
Response from TK on 2 Apr 2024
Dear Peter,Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. Unfortunately, we unable to see your feedback on the platform. Please feel free to contact our hotel or myself directly at your earliest convenience should you wish to discuss your stay further.Warm regards,
10/10 Excellent
Kirstin
4 Mar 2024
Kirstin
Stayed 2 nights in Mar 2024
Response from Jennifer on 25 Mar 2024
Hi Kirstin, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,
Hi Dylan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,
8/10 Good
Hannah
3 Mar 2024
Liked: Cleanliness, staff & service
Hannah
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Mar 2024
Hi Hannah, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,